> Sorry to hear about your frustration.  Can I assume that you're upset
> about a webmaster-related issue that you're finding confusing or
> aggravating?  If so, Sebastian is absolutely right:  there are great
> folks in this group that are laudably up for helping out.

> Did you just want a Googler paying attention to your feedback?  We
> have an entire multinational team that scours this group, as well as
> international blogs and forums to better understand webmasters'
> concerns.  We really can't respond to the majority of posts around the
> world, but I think you'd agree that it's better for us to be actually
> building, troubleshooting, and improving things.

> We used to offer e-mail support for webmasters, but found that we were
> answering nearly the exact same questions zillions of times a year.
> "How can I add my site to Google?"  "I'm trying to find info on [foo]
> for my high school paper.  Can you help me, please?"  "I want to
> return the sofa I bought.  I don't like it anymore, and I want a
> refund!" (I'm actually serious about this last one; we got an enormous
> number of questions that had nothing to do with Google, much less
> Google Search but -- since people use Google everyday -- they wrote us
> anyway.)

> So we set out on ways to do a better job really helping more people...
> especially webmasters.  Our Webmaster Help Center is now in about
> twenty languages.  We have, I think, Help Groups in more than a dozen
> languages.  And -- what especially excites me -- we're the only search
> engine in the world to offer comprehensive free diagnostic and
> analytics tools to webmasters (Webmaster Tools and Analytics)...
> again, in many languages.

> *  *  *

> Can we do more?  Absolutely.  A colleague and I are personally leading
> training internationally this September to help more Googlers work
> with webmasters.  We have exciting plans to make our Help Center even
> more useful and comprehensive, and we're working hard to find ways to
> get information to and from even the "smallest" webmasters around the
> world.

> But even with a growing number of dedicated Googlers... remember,
> there are MILLIONS of webmasters out there.  We can't personally chat
> with all of you, as much as we would like to.  But I encourage you to
> speak out about ways we can better communicate with you; this
> Crawling, Indexing, and Ranking subgroup isn't really the right
> place... a better area would be our Random Chit-Chat section which is
> also frequented by us Googlers.

> Anyway, BlueWillow, I think all of us need to get out a good rant now
> and then, so I'm glad you "feel better for having said it."  Now I
> look forward to seeing some more constructive suggestions from you and
> others... and I promise to make sure the feedback is seen by many on
> our team here.