> We are a small family business and we have just been dropped from the
> serps due to a proxy hijack (I think that's the term). We have blocked
> the IP for now while I look at ways of preventing this happening again
> in the future. (Not techy at all)

> When you searched on Google for a bunch of text on our page, his site
> appeared and upon clicking on the link, it forwarded us to our site,
> through a proxy site.

> This is the proxy site.http://www.tylerschnaidt.com/blocked/nph-index.pl

> It seems to feast on sites as every day it grows by around 3000.

> http://www.google.com/search?hl=en&q=site%3Awww.tylerschnaidt.com&btn...

> It seems that the proxy version of our page was re-crawled last night,
> and, due to the IP ban, was de-indexed. Unfortunately, our ranking is
> still stuck between the 40 - 60 mark for all keywords, phrases and
> even our domain name. We used to rank really well and now we are at
> the bottom of the pond. We have (what we think) is a good site which
> we worked on for hours and hours every night to get just the way we
> wanted it.

> www.farawayfurniture.co.uk

> I have filed a re-inclusion form and a spam report when it first
> dropped us from serps.

> We have had the penalty for over 11 days now and it is really
> affecting our business. We just can't afford to miss out on the
> beginning of the spring season here in the UK. This is our only source
> of income and as such this is causing my wife and me great stress and
> sleepless nights. This is extremely serious for us, but we feel as if
> Google has let us down as we have not even had an automated response
> to say they are looking into it. We feel helpless and distraught. Why
> does it take so long for Google to act on these people who literally
> ruin honest people's lives? Why is there no-one to talk to even via
> email?

> Does anyone have any advice on this? The SEO guy we used for advice
> ran out of ideas.

> Sorry for the rant,
> Shai