We are a small family business and we have just been dropped from the
serps due to a proxy hijack (I think that's the term). We have blocked
the IP for now while I look at ways of preventing this happening again
in the future. (Not techy at all)

When you searched on Google for a bunch of text on our page, his site
appeared and upon clicking on the link, it forwarded us to our site,
through a proxy site.

This is the proxy site. http://www.tylerschnaidt.com/blocked/nph-index.pl

It seems to feast on sites as every day it grows by around 3000.

http://www.google.com/search?hl=en&q=site%3Awww.tylerschnaidt.com&btn...

It seems that the proxy version of our page was re-crawled last night,
and, due to the IP ban, was de-indexed. Unfortunately, our ranking is
still stuck between the 40 - 60 mark for all keywords, phrases and
even our domain name. We used to rank really well and now we are at
the bottom of the pond. We have (what we think) is a good site which
we worked on for hours and hours every night to get just the way we
wanted it.

www.farawayfurniture.co.uk

I have filed a re-inclusion form and a spam report when it first
dropped us from serps.

We have had the penalty for over 11 days now and it is really
affecting our business. We just can't afford to miss out on the
beginning of the spring season here in the UK. This is our only source
of income and as such this is causing my wife and me great stress and
sleepless nights. This is extremely serious for us, but we feel as if
Google has let us down as we have not even had an automated response
to say they are looking into it. We feel helpless and distraught. Why
does it take so long for Google to act on these people who literally
ruin honest people's lives? Why is there no-one to talk to even via
email?

Does anyone have any advice on this? The SEO guy we used for advice
ran out of ideas.

Sorry for the rant,
Shai