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Clarification: 404 errors and spam control
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Muthu (Google Employee)  
View profile  
 More options Jan 10 2011, 4:55 pm
From: "Muthu (Google Employee)" <mut...@google.com>
Date: Mon, 10 Jan 2011 13:55:54 -0800 (PST)
Local: Mon, Jan 10 2011 4:55 pm
Subject: Clarification: 404 errors and spam control
Hi all,

To address the recent complaints/comments on this forum about
increasing 404 errors for goo.gl short URLs, we thought we could
provide some clarification.

- We are fairly aggressive in tackling spam and related security
issues on the goo.gl domain, given the fact that users are not aware
of the long URL destination in advance in most cases.

- Our spam detection algorithms are automated, and routinely disable
suspicious goo.gl short URLs. We understand that our algorithms are
not perfect and are continually working on refining them.

- We have thus far displayed all "disabled" goo.gl short URLs as 404
errors. However, to avoid confusion and to provide greater insight
into this process, we plan to start displaying more informative error
pages instead of generic 404 errors. These changes will roll out quite
soon.

We (on the team) do read this list regularly, and really appreciate
your feedback!

Regards,
Google URL Shortener Team


 
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John McIlwraith  
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 More options Jan 10 2011, 5:19 pm
From: John McIlwraith <mcilwra...@gmail.com>
Date: Mon, 10 Jan 2011 14:19:15 -0800
Local: Mon, Jan 10 2011 5:19 pm
Subject: Re: [google-url-shortener] Clarification: 404 errors and spam control

Thanks and that is what I have been telling folks.

Question re the algorithms, if an email is marked as spam in a gmail account
and contains a goo.gl url does the URL get flagged as a spam URL? If so how
many until it is considered spam and what factors go into qualifying what is
spammy?

Thanks,

John

On Mon, Jan 10, 2011 at 1:55 PM, Muthu (Google Employee)
<mut...@google.com>wrote:

--
:S.-John: of the McILwraith family <http://OPEN2XL.com>
FREE - Accept credit cards payments online
today!<https://www.alertpay.com/?HiHx9PtQYIlnUGXsp892Aw%3d%3d%22>

 
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cosmitec  
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 More options Jan 21 2011, 12:01 pm
From: cosmitec <de.jaeger....@gmail.com>
Date: Fri, 21 Jan 2011 09:01:23 -0800 (PST)
Local: Fri, Jan 21 2011 12:01 pm
Subject: Re: Clarification: 404 errors and spam control
Thank you for the clarification.

Today I sent a newsletter out to about 1900 subscribers. It looks like
I even cannot link to my own web pages as Google has disabled the
links for spam, security or legal reasons. Even linking to my own web
site is considered spam, insezcure or illegal??

For example:
http://goo.gl/TrDpT
http://goo.gl/NMiwo
http://goo.gl/aDEn

I'm just confused. In fact, I just noticed ALL the links are disabled
in my newsletter (for the 1st time).

Luc

On 10 jan, 22:55, "Muthu (Google Employee)" <mut...@google.com> wrote:


 
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cosmitec  
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 More options Jan 23 2011, 6:31 am
From: cosmitec <de.jaeger....@gmail.com>
Date: Sun, 23 Jan 2011 03:31:07 -0800 (PST)
Local: Sun, Jan 23 2011 6:31 am
Subject: Re: Clarification: 404 errors and spam control
I noticed the 3 URLs I mentioned are enabled again. Thanks so much.

It looks like 3 other links that I always use in my monthly
newsletters are still disabled for the same reason. They link to my
contact pages on my web site and to my Facebook business page.
http://goo.gl/FdU0
http://goo.gl/XAZD
http://goo.gl/VMnf

So, people cannot contact me anymore through my newsletters and have
to surf to my web site and fill out the contact form.

Anyway, I never thought I would really need a URL shortener. I don't
like these crazy little links that raise suspicion because you don't
know what's behind it.

But who's to blame?

When posting long URLs in e-mails (like in newsletters) the links are
broken in most e-mail clients (especially e-mails in txt format). And
people who try to click a broken link almost always think that the
link is wrong or dead or...

And that's the real issue that should be fixed: making sure that even
the longest URLs/links are clickable and are not broken in e-mail
clients. That's what I want instead of a URL shortener. It would be so
much more transparant too so that anyone can see what the link/URL is.
I don't use the URL shortener to hide links, I want my links to be
clickable in any circumstances. Links should work (if the page exists
of course) and be transparant.

I do know it's extremely difficult to write algorithms that try to
find out the intention of the one using short URLs. Not sure if it'll
be ever possible. Unclickable long URLs harm the reliability of (the
information of) the company or business. But short URLs that do not
work are as harmful as well...

Imho it should be one of your main focuses at Google to fix the issue
about unclickable long URLs in e-mail clients so that we don't need
any URL shorteners for this purpose (it's still beyond my
comprehension why major ICT companies like Google or Microsoft have
not been able to solve this issue but I'm unknowledgeable about such
ICT matters too so, perhaps I'm missing something... ;-)

Anyway, I also appreciate all your efforts to make things work, one
step at a time, with the best intentions because it's not an easy job.
Spammers, hackers &Co have made of the internet kind of a jungle or a
war zone... :-)

All the best to the team
Luc

On 21 jan, 18:01, cosmitec <de.jaeger....@gmail.com> wrote:


 
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simon@maximonsolutions.co m  
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 More options Feb 22 2011, 11:19 am
From: "si...@maximonsolutions.com" <si...@maximonsolutions.com>
Date: Tue, 22 Feb 2011 08:19:03 -0800 (PST)
Local: Tues, Feb 22 2011 11:19 am
Subject: Re: Clarification: 404 errors and spam control
I've just had the exact same problem. I've been using goo.gl for a
while to track links in my personal emails and loved it. Then I hit on
the idea of including a link to see how many people read the company
newsletter online as opposed to their inbox.

5000 emails and 63 clicks later I get the URL disabled message and my
information has also disappeared. Is there anyway of enabling my link
again?

http://goo.gl/f0GPD

On Jan 10, 9:55 pm, "Muthu (Google Employee)" <mut...@google.com>
wrote:


 
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John McIlwraith  
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 More options Feb 22 2011, 6:53 pm
From: John McIlwraith <mcilwra...@gmail.com>
Date: Tue, 22 Feb 2011 15:53:58 -0800
Local: Tues, Feb 22 2011 6:53 pm
Subject: Re: [google-url-shortener] Re: Clarification: 404 errors and spam control

BUMP: "Question re the algorithms, if an email is marked as spam in a gmail
account and contains a goo.gl url does the URL get flagged as a spam URL? If
so how many until it is considered spam and what factors go into qualifying
what is spam?"

On Tue, Feb 22, 2011 at 8:19 AM, si...@maximonsolutions.com <

--
:S.-John: of the McILwraith family <http://OPEN2XL.com>
FREE - Accept credit cards payments online
today!<https://www.alertpay.com/?HiHx9PtQYIlnUGXsp892Aw%3d%3d%22>

 
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yaacov  
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 More options Mar 28 2011, 12:15 pm
From: yaacov <yaacovkr...@gmail.com>
Date: Mon, 28 Mar 2011 09:15:13 -0700 (PDT)
Local: Mon, Mar 28 2011 12:15 pm
Subject: Re: Clarification: 404 errors and spam control
Hi,

I also sent my newsletter to 4800 people and get the message this URL
has been disabled.
http://goo.gl/VPxJF

Is it possible to reactivate the link?

best to the team

Yaacov

On Feb 23, 1:53 am, John McIlwraith <mcilwra...@gmail.com> wrote:


 
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Konjanici  
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 More options Apr 4 2011, 8:14 am
From: Konjanici <konja...@gmail.com>
Date: Mon, 4 Apr 2011 05:14:36 -0700 (PDT)
Local: Mon, Apr 4 2011 8:14 am
Subject: Re: Clarification: 404 errors and spam control
I also used shortener and posted link to my bands FB fan page.
Worked for couple of hours and than ...404
http://goo.gl/BLuRB

Weird  thing is that it works from my computer but not on anyone
else's.

On Mar 28, 6:15 pm, yaacov <yaacovkr...@gmail.com> wrote:


 
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G. Armour Van Horn  
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 More options Oct 22 2011, 10:16 pm
From: "G. Armour Van Horn" <vanh...@whidbey.com>
Date: Sat, 22 Oct 2011 19:16:48 -0700
Local: Sat, Oct 22 2011 10:16 pm
Subject: Re: [google-url-shortener] Re: Clarification: 404 errors and spam control

This isn't the place to report problems with that, but there is one.
Fill out the form here:
https://spreadsheets.google.com/viewform?formkey=dHNwbnQ0VHpLUm5UY3NG...

Note, however, the steady stream of reports in this forum from people
who created a goo.gl URL and then e-mailed it to a large number of
people only to find that some of them reported it as spam. Any large
list is likely to include some number who will do that, and then the
link is dead for all the rest. You can't retract the e-mail. The spam
monitoring process in goo.gl simply makes this tool inappropriate for
use in marketing e-mail.

Given the long and steady stream of messages on this subject, it would
be my considered opinion that anyone who includes a goo.gl URL in an
important mass mailing should not be considered for promotion anytime
soon, and anyone who does it twice should be fired without further
discussion.

Use any of the large number of other tools that don't filter spam if you
have to. Better yet, set up a real short URL on your own server and take
no risk at all. Or just blow me off, your replacement can figure it out.

Van

On 22/10/2011 3:42 PM, GyuSup Sim wrote:

> goo.gl/QcKq9 <http://goo.gl/QcKq9>

> Please get the URL activated again. It is not spam, and it has been
> sent to all e-mail subscribers. I will be fired on this coming Monday
> if you don't reactivate it. Please get it back

--
----------------------------------------------------------
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on a theme delivered every morning.
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GyuSup Sim  
View profile  
 More options Oct 23 2011, 1:29 am
From: GyuSup Sim <gs...@groupon.kr>
Date: Sat, 22 Oct 2011 22:29:04 -0700 (PDT)
Local: Sun, Oct 23 2011 1:29 am
Subject: Re: Clarification: 404 errors and spam control
yeah you are right, I was so desperate that I copied and pasted the
message.

And luckily It has been re-activated :) Thanks for your thought and I
will keep it in mind.

Simpson.

On 10월23일, 오전11시16분, "G. Armour Van Horn" <vanh...@whidbey.com> wrote:


 
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TakiNie  
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 More options May 22 2012, 5:18 am
From: TakiNie <m.mold...@gmail.com>
Date: Tue, 22 May 2012 02:18:03 -0700 (PDT)
Local: Tues, May 22 2012 5:18 am
Subject: Re: Clarification: 404 errors and spam control

Same case, that is a pitty, because I have lost a couple of entries.

http://goo.gl/E65SE

W dniu poniedziałek, 4 kwietnia 2011 14:14:36 UTC+2 użytkownik Konjanici
napisał:

W dniu poniedziałek, 4 kwietnia 2011 14:14:36 UTC+2 użytkownik Konjanici
napisał:

W dniu poniedziałek, 4 kwietnia 2011 14:14:36 UTC+2 użytkownik Konjanici
napisał:


 
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Erik Severinghaus  
View profile  
 More options May 22 2012, 12:39 pm
From: Erik Severinghaus <e...@severinghaus.com>
Date: Tue, 22 May 2012 09:39:00 -0700 (PDT)
Subject: Re: Clarification: 404 errors and spam control

We have the same issue. Thousands of links went out to opt-in customers
including the ones below:

http://goo.gl/yOpuO
http://goo.gl/g3kq6

Any help getting links re-enabled? There are about 20 of them. They are not
spam, and sent to opt-in users.


 
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フォックス・マクラウド  
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 More options May 23 2012, 8:37 pm
From: フォックス・マクラウド <sfx....@gmail.com>
Date: Wed, 23 May 2012 17:37:17 -0700 (PDT)
Local: Wed, May 23 2012 8:37 pm
Subject: Re: Clarification: 404 errors and spam control

Hello dear Google Employees & ShortURL users,
*and sorry for double posting...but this is crucial for better security:*

This is for your service *goo.gl* <http://goo.gl/> , could you please
forward it to the
correct person:

For security reasons it would be vital if you added the following
features to this service:

-not automaticaly forward to the longURL, but ask the user previously
& previously show a preview of the actual URL the shortURL is
forwarding to.
-as well as a screen shot of the actual website (behind the shortURL)

-also an automatic malware site filter that blocks malware sites and
prevents creating shortURLs that refer to malware sites.

-the ability to add tags to a shortURL you created yourself (so that
you & others can easier find what they are interested in...and see what you
want to show to them).

And by the way: since the shortURLs are said to be public, where can I
look them up?

Hopefully someone can help.
Thank you very much in advance.

*BTW @Google URL Shortener Team: why can anyone find my GMail address in
this group...normally it is hidden to protect privacy and prevent abuse
because of SPAM???*

Best wishes!
SFxoFFx

On Monday, January 10, 2011 10:55:54 PM UTC+1, Muthu (Google Employee)
wrote:


 
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Jeff Oostuizen  
View profile  
 More options May 24 2012, 2:05 am
From: "Jeff Oostuizen" <0829247...@vodamail.co.za>
Date: Thu, 24 May 2012 08:05:21 +0200
Local: Thurs, May 24 2012 2:05 am
Subject: RE: [google-url-shortener] Re: Clarification: 404 errors and spam control

Please, please remove my address from the mailing list

From: google-url-shortener@googlegroups.com [mailto:google-url-shortener@googlegroups.com] On Behalf Of ?????·?????
Sent: 24 May 2012 02:37 AM
To: google-url-shortener@googlegroups.com
Subject: [google-url-shortener] Re: Clarification: 404 errors and spam control

Hello dear Google Employees & ShortURL users,

and sorry for double posting...but this is crucial for better security:

This is for your service  <http://goo.gl/> goo.gl , could you please forward it to the
correct person:

For security reasons it would be vital if you added the following
features to this service:

-not automaticaly forward to the longURL, but ask the user previously
& previously show a preview of the actual URL the shortURL is
forwarding to.
-as well as a screen shot of the actual website (behind the shortURL)

-also an automatic malware site filter that blocks malware sites and
prevents creating shortURLs that refer to malware sites.

-the ability to add tags to a shortURL you created yourself (so that
you & others can easier find what they are interested in...and see what you want to show to them).

And by the way: since the shortURLs are said to be public, where can I
look them up?

Hopefully someone can help.
Thank you very much in advance.

BTW @Google URL Shortener Team: why can anyone find my GMail address in this group...normally it is hidden to protect privacy and prevent abuse because of SPAM???

Best wishes!

SFxoFFx

On Monday, January 10, 2011 10:55:54 PM UTC+1, Muthu (Google Employee) wrote:

Hi all,

To address the recent complaints/comments on this forum about
increasing 404 errors for goo.gl short URLs, we thought we could
provide some clarification.

- We are fairly aggressive in tackling spam and related security
issues on the goo.gl domain, given the fact that users are not aware
of the long URL destination in advance in most cases.

- Our spam detection algorithms are automated, and routinely disable
suspicious goo.gl short URLs. We understand that our algorithms are
not perfect and are continually working on refining them.

- We have thus far displayed all "disabled" goo.gl short URLs as 404
errors. However, to avoid confusion and to provide greater insight
into this process, we plan to start displaying more informative error
pages instead of generic 404 errors. These changes will roll out quite
soon.

We (on the team) do read this list regularly, and really appreciate
your feedback!

Regards,
Google URL Shortener Team


 
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フォックス・マクラウド  
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 More options Jun 1 2012, 8:47 pm
From: フォックス・マクラウド <sfx....@gmail.com>
Date: Fri, 1 Jun 2012 17:47:51 -0700 (PDT)
Local: Fri, Jun 1 2012 8:47 pm
Subject: Re: [google-url-shortener] Re: Clarification: 404 errors and spam control

Hello Jeff,

@ google-url-shortener admin: Why don't you just put all eMail addresses in
the BCC field...then anyone could still get the newsletter but the eMails
were protected from abuse (SPAM)?

Thank you.

Best wishes!
SFxoFFx

Am Donnerstag, 24. Mai 2012 08:05:21 UTC+2 schrieb jeff:


 
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フォックス・マクラウド  
View profile  
 More options Jun 1 2012, 8:52 pm
From: フォックス・マクラウド <sfx....@gmail.com>
Date: Fri, 1 Jun 2012 17:52:30 -0700 (PDT)
Local: Fri, Jun 1 2012 8:52 pm
Subject: Re: Clarification: 404 errors and spam control

Hello Muthu,
could you please answer shortly (to my concerns about the public eMail
addresses in this group)?

I would highly appreciate it.

Thank you in advance.

Regards,
SFxoFFx


 
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ISM Administrative  
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 More options Jun 4 2012, 1:39 pm
From: ISM Administrative <marketstrong...@gmail.com>
Date: Mon, 4 Jun 2012 10:39:16 -0700 (PDT)
Local: Mon, Jun 4 2012 1:39 pm
Subject: Re: Clarification: 404 errors and spam control

Has more information been published on why emails from some systems get
goo.gl links flagged? MeEmma shows that I only had a few hundred clicks
within the hour sending an email containing (2) links. Goo.gl spiked to
more than tripple that number before disabling the links. Is it a conflict
of tracking code, and is there something I can do to enable these links or
dispute?

http://*goo.gl/Zjiet* <http://goo.gl/Zjiet>

http://goo.gl/ruKP3


 
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John Danenbarger  
View profile  
 More options Jun 8 2012, 6:41 am
From: John Danenbarger <danenbar...@gmail.com>
Date: Fri, 8 Jun 2012 03:41:27 -0700 (PDT)
Local: Fri, Jun 8 2012 6:41 am
Subject: Re: Clarification: 404 errors and spam control

Thank you for your answers, but Google needs to fix its algorithm and soon.
 I am trying to teach a course about using Google and to make it easier for
the students, I have used the Google URL shortener on the printed
workbooks.  And lo and behold, we get the message: "*http://goo.gl/AvMcE*
this URL has been disabled.  Note that goo.gl short URLs may be disabled
for spam, security or legal reasons."  That is what is called cutting your
nose off to spite your face.   Even more amazing, this URL has been used
ONCE by one person!    My only explanation to myself has to do with I am
running the course in Italy (and you know those foreigners; you can't trust
them).

It would be nice to get this disabling reversed, but, of course, I can use
bit.ly, by reprinting my material.  Since I may not get notice of the
reversal and will be running a course tomorrow, how do I know what to print?

Thank you for your help.

John

On Monday, January 10, 2011 10:55:54 PM UTC+1, Muthu (Google Employee)
wrote:


 
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John Danenbarger  
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 More options Jun 8 2012, 6:46 am
From: John Danenbarger <danenbar...@gmail.com>
Date: Fri, 8 Jun 2012 03:46:27 -0700 (PDT)
Local: Fri, Jun 8 2012 6:46 am
Subject: Re: Clarification: 404 errors and spam control

After writing my last response some minutes ago, I realized that all 8 of
the links in the course book have to be changed since I cannot trust Google
to not sabotage them.  YIKES!!

John

On Monday, January 10, 2011 10:55:54 PM UTC+1, Muthu (Google Employee)
wrote:


 
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Allison Fitch  
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 More options Jun 13 2012, 4:44 pm
From: Allison Fitch <afi...@hiebing.com>
Date: Wed, 13 Jun 2012 13:44:46 -0700 (PDT)
Local: Wed, Jun 13 2012 4:44 pm
Subject: Re: Clarification: 404 errors and spam control

I represent a national business that uses Goo.gl to track email marketing
links and just had a link sent to an 800,000 person list get disabled. We
maintain a clean list and are compliant with CAN-SPAM, so this is very
frustrating, as all of our users now can't access our promotion.

Is there anything we can do to expedite the process of getting a URL
re-established? I've submitted the form as requested, but since my bad link
is in an email, time is of the essence.

I am disappointed and will not use Goo.gl for link shortening/tracking
again if this can't be resolved.


 
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dharward  
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 More options Jul 3 2012, 10:30 am
From: dharward <dlhar...@gmail.com>
Date: Tue, 3 Jul 2012 07:30:39 -0700 (PDT)
Local: Tues, Jul 3 2012 10:30 am
Subject: Re: Clarification: 404 errors and spam control

I just sent out a very large email to over 4000 people using the goo.gl
shortener the following links were all disabled.

http://goo.gl/1Y5F1
http://goo.gl/1KrLu
http://goo.gl/FGDQQ
http://goo.gl/bMHt8
http://goo.gl/P21rF
 They were all identified as spam can you please re enabled them ASAP. This
is a critical newsletter.

Thanks


 
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dharward  
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 More options Jul 3 2012, 10:43 am
From: dharward <dlhar...@gmail.com>
Date: Tue, 3 Jul 2012 07:43:27 -0700 (PDT)
Local: Tues, Jul 3 2012 10:43 am
Subject: Re: Clarification: 404 errors and spam control

Would it be possible to have my links re enabled?

http://goo.gl/1Y5F1
http://goo.gl/1KrLu
http://goo.gl/FGDQQ
http://goo.gl/bMHt8
http://goo.gl/P21rF


 
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Adamg87  
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 More options Oct 3 2012, 12:03 pm
From: Adamg87 <adam.ga...@sunderland.ac.uk>
Date: Wed, 3 Oct 2012 09:03:27 -0700 (PDT)
Local: Wed, Oct 3 2012 12:03 pm
Subject: Re: Clarification: 404 errors and spam control

Today I sent an email to students at the University and the Goo URL link
was disabled. Please can it be reactivated as quickly as possible. I know
it was sent to over 7000 students who have registered with the University
of Sunderland Students' Union.

http://goo.gl/m8HWT

Thanks

Adam Gawne


 
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Sushubh Mittal  
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 More options Oct 4 2012, 7:30 pm
From: Sushubh Mittal <sush...@gmail.com>
Date: Fri, 5 Oct 2012 05:00:16 +0530
Local: Thurs, Oct 4 2012 7:30 pm
Subject: Re: [google-url-shortener] Re: Clarification: 404 errors and spam control
 
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Shankar Ganapathy  
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 More options Nov 10 2012, 12:45 pm
From: Shankar Ganapathy <shan...@huntshire.com>
Date: Sat, 10 Nov 2012 09:45:48 -0800 (PST)
Local: Sat, Nov 10 2012 12:45 pm
Subject: Re: Clarification: 404 errors and spam control

I used the following short URL to reach out to my end users. But the URL's
has been disabled and my customers are complaining.
http://goo.gl/r5BfH
http://goo.gl/v0yEF

The URL's were working until a while ago. Can you do something about this
quickly. We are having an online event in the next 12 hours and hence would
not want our end users to face a dead end in the URL.

Thanks in advance.

On Tuesday, January 11, 2011 3:25:54 AM UTC+5:30, Muthu (Google Employee)
wrote:


 
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