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Ypearson  
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(1 user)  More options Sep 2 2008, 3:05 pm
From: Ypearson
Date: Tue, 2 Sep 2008 12:05:34 -0700 (PDT)
Local: Tues, Sep 2 2008 3:05 pm
Subject: Chrome Installer behind Proxy
I'm trying to install Chrome behind a work Proxy and I can't. It says
it isn't supported... but why could you set up proxy information in
the browser, but you need the browser to install it?

Can't it just check up the preferences in Internet Explorer or
something?

Because of this I can't install it!


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Sorin  
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(2 users)  More options Sep 2 2008, 3:11 pm
From: Sorin
Date: Tue, 2 Sep 2008 12:11:26 -0700 (PDT)
Local: Tues, Sep 2 2008 3:11 pm
Subject: Re: Chrome Installer behind Proxy
The installer picks up its settings from the default browser. The
installer tries to auto logon if the proxy server requires
authentication. You can check the windows event log for applications;
the installers logs a more detailed network trace there to help
understanding why it can't connect. I hope this helps.
Thanks much!

On Sep 2, 12:05 pm, Ypearson wrote:


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Vivek  
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 More options Sep 2 2008, 3:13 pm
From: Vivek
Date: Tue, 2 Sep 2008 12:13:42 -0700 (PDT)
Local: Tues, Sep 2 2008 3:13 pm
Subject: Re: Chrome Installer behind Proxy

On Sep 2, 12:05 pm, Ypearson wrote:

> I'm trying to install Chrome behind a work Proxy and I can't. It says
> it isn't supported... but why could you set up proxy information in
> the browser, but you need the browser to install it?

> Can't it just check up the preferences in Internet Explorer or
> something?

The installer should pick up the proxy settings from your default
browser. Check to see if the settings are correct.


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Chris Korhonen  
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(1 user)  More options Sep 2 2008, 3:16 pm
From: Chris Korhonen
Date: Tue, 2 Sep 2008 12:16:47 -0700 (PDT)
Local: Tues, Sep 2 2008 3:16 pm
Subject: Re: Chrome Installer behind Proxy
If the proxy requires authentication by means of username or password,
it seems as though the installer will fail.

Is there any way around this? Perhaps a separate download containing
all the files necessary to install?

Chris

On Sep 2, 3:13 pm, Vivek wrote:


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Ypearson  
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(2 users)  More options Sep 2 2008, 3:17 pm
From: Ypearson
Date: Tue, 2 Sep 2008 12:17:53 -0700 (PDT)
Local: Tues, Sep 2 2008 3:17 pm
Subject: Re: Chrome Installer behind Proxy
Yes our Work Proxy require username and password. And it fails.

A complete downloade would be really appreciated

On Sep 2, 3:16 pm, Chris Korhonen wrote:


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Chris Korhonen  
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 More options Sep 2 2008, 3:18 pm
From: Chris Korhonen
Date: Tue, 2 Sep 2008 12:18:45 -0700 (PDT)
Local: Tues, Sep 2 2008 3:18 pm
Subject: Re: Chrome Installer behind Proxy
I've done this - it is picking up my proxy details fine, but of course
it is returning with a HTTP 407 code (Auth required).

On Sep 2, 3:11 pm, Sorin wrote:


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Convoluted  
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 More options Sep 2 2008, 3:22 pm
From: Convoluted
Date: Tue, 2 Sep 2008 12:22:07 -0700 (PDT)
Local: Tues, Sep 2 2008 3:22 pm
Subject: Re: Chrome Installer behind Proxy
Mine is also failing because my works proxy requires userid and pw.

On Sep 2, 3:18 pm, Chris Korhonen wrote:


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Vivek  
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 More options Sep 2 2008, 3:25 pm
From: Vivek
Date: Tue, 2 Sep 2008 12:25:51 -0700 (PDT)
Local: Tues, Sep 2 2008 3:25 pm
Subject: Re: Chrome Installer behind Proxy
If the proxy requires username /password and does not allow traffic
from other programs even after you authenticate with it, then there is
not much that can be done.
The proxy has been setup to prevent program such as the chrome
installer from being able to communicate. The installer unfortunately
does not ask you for username/password so it will not be able to
install.

Hope this helps.

On Sep 2, 12:18 pm, Chris Korhonen wrote:


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fergmg  
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 More options Sep 2 2008, 3:28 pm
From: fergmg
Date: Tue, 2 Sep 2008 12:28:51 -0700 (PDT)
Local: Tues, Sep 2 2008 3:28 pm
Subject: Re: Chrome Installer behind Proxy
Same here. No one ever seems to take this into account.

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Ypearson  
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 More options Sep 2 2008, 3:29 pm
From: Ypearson
Date: Tue, 2 Sep 2008 12:29:20 -0700 (PDT)
Local: Tues, Sep 2 2008 3:29 pm
Subject: Re: Chrome Installer behind Proxy
Well most programs ask us the username password.

Examples: Itunes uses the "ie connection", so it opens the user/
password dialog.
Feedreader has its own space to enter them both.

On Sep 2, 3:25 pm, Vivek wrote:


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Tom  
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(1 user)  More options Sep 2 2008, 3:31 pm
From: Tom
Date: Tue, 2 Sep 2008 12:31:46 -0700 (PDT)
Local: Tues, Sep 2 2008 3:31 pm
Subject: Re: Chrome Installer behind Proxy
Failing here too. Error code  0x80042197
Also noticed a  cache.googlevideo.com as a domain that may need to be
whitelisted.

Trust me very few corporate proxies are going to allow links to known
video sites.


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Wayne  
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(1 user)  More options Sep 2 2008, 3:32 pm
From: Wayne
Date: Tue, 2 Sep 2008 12:32:12 -0700 (PDT)
Local: Tues, Sep 2 2008 3:32 pm
Subject: Re: Chrome Installer behind Proxy
Vivek,
This isn't the case. Any program can access the proxy, it just needs
to recognize the auto configuration proxy script settings and pass the
username/password from the system login (or prompt for one) in order
to use the network outside of the local intranet.

-Wayne

On Sep 2, 3:25 pm, Vivek wrote:


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Convoluted  
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(1 user)  More options Sep 2 2008, 3:34 pm
From: Convoluted
Date: Tue, 2 Sep 2008 12:34:41 -0700 (PDT)
Local: Tues, Sep 2 2008 3:34 pm
Subject: Re: Chrome Installer behind Proxy
This is the same type of proxy for myself as well.

On Sep 2, 3:32 pm, Wayne wrote:


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Georgi  
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 More options Sep 2 2008, 3:36 pm
From: Georgi
Date: Tue, 2 Sep 2008 12:36:35 -0700 (PDT)
Local: Tues, Sep 2 2008 3:36 pm
Subject: Re: Chrome Installer behind Proxy
Same problem here. We need to wait for new installer that will ask for
username/password for the proxy, or that does not need internet to
install the browser.

On Sep 2, 3:34 pm, Convoluted wrote:


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Leman  
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(2 users)  More options Sep 2 2008, 3:40 pm
From: Leman
Date: Tue, 2 Sep 2008 12:40:51 -0700 (PDT)
Local: Tues, Sep 2 2008 3:40 pm
Subject: Re: Chrome Installer behind Proxy
my 2 cents: Same here.  For a web veteran like google, it is suprising
this has not been thought through!

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Vivek  
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(1 user)  More options Sep 2 2008, 3:42 pm
From: Vivek
Date: Tue, 2 Sep 2008 12:42:32 -0700 (PDT)
Local: Tues, Sep 2 2008 3:42 pm
Subject: Re: Chrome Installer behind Proxy
Wayne: The installer is running under the user credentials and it is
using standard windows stack so if the proxy does the correct 407
challenge then the installer will be able to tunnel through. Note that
this will work if the proxy supports integrated auth(the windows
version), or negotiated auth. If the proxy however does not do this
and expects a username/password always then the installer does not
work.

On Sep 2, 12:36 pm, Georgi wrote:


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Dan  
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 More options Sep 2 2008, 3:54 pm
From: Dan
Date: Tue, 2 Sep 2008 12:54:15 -0700 (PDT)
Local: Tues, Sep 2 2008 3:54 pm
Subject: Re: Chrome Installer behind Proxy
Absolutely true - many people will simply never be able to install
Chrome unless Google supply a standalone install.

On Sep 2, 3:31 pm, Tom wrote:


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Matt T.  
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 More options Sep 2 2008, 3:58 pm
From: Matt T.
Date: Tue, 2 Sep 2008 12:58:55 -0700 (PDT)
Local: Tues, Sep 2 2008 3:58 pm
Subject: Re: Chrome Installer behind Proxy
I ended up using the Microsoft Firewall Client for ISA Server which
allowed the installation to complete.

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kyle.emerick  
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 More options Sep 2 2008, 4:28 pm
From: kyle.emerick
Date: Tue, 2 Sep 2008 13:28:09 -0700 (PDT)
Local: Tues, Sep 2 2008 4:28 pm
Subject: Re: Chrome Installer behind Proxy
Same here... proxy prompt never comes up

On Sep 2, 12:36 pm, Georgi wrote:


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m0us3  
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 More options Sep 2 2008, 5:20 pm
From: m0us3
Date: Tue, 2 Sep 2008 14:20:16 -0700 (PDT)
Local: Tues, Sep 2 2008 5:20 pm
Subject: Re: Chrome Installer behind Proxy
This is the same issue that will occur if your company has a
transparent proxy with 401 authenticate requests.  In IE intranet
sites automatically pass NTLM creds, Firefox can be set up to do so
for a white listed set of URLs.  Chrome either doesn't have this
functionality or I am unable to find docs on how to do it.

On Sep 2, 1:28 pm, kyle.emerick wrote:


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Google Chrome Help Owner Google employee  
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 More options Sep 2 2008, 6:01 pm
From: Google Chrome Help Owner
Date: Tue, 2 Sep 2008 15:01:41 -0700 (PDT)
Local: Tues, Sep 2 2008 6:01 pm
Subject: Re: Chrome Installer behind Proxy
Hmm. Sounds troublesome. I'll report back in this thread when I have
details on this issue. Are you seeing any error messaging when the
install fails? (E.g. is this the same problem:
http://groups.google.com/group/google-chrome-help-troubleshooting/bro...
?)

-Ben

On Sep 2, 2:20 pm, m0us3 wrote:


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falcon15500  
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 More options Sep 2 2008, 6:41 pm
From: falcon15500
Date: Tue, 2 Sep 2008 15:41:15 -0700 (PDT)
Local: Tues, Sep 2 2008 6:41 pm
Subject: Re: Chrome Installer behind Proxy
No - that doesn't appear to be the same issue.  The installer finally
fails with this message"\
"Installation failed. Ensure that your computer is connected to the
Internet and that your firewall allows GoogleUpdate.exe to connect and
then try again. Error code = 0x80042197."

And the eventviewer log shows:

The description for Event ID ( 20 ) in Source ( Google Update ) cannot
be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following
information is part of the event: Network Request Error.
Error: 0x80042197. Http status code: 407.
Url=https://tools.google.com/service/update2
Trying config: source=FireFox, wpad=0, script=http://www/proxy2.pac.
Trying CUP:WinHTTP.
Send request returned 0x80042197. Http status code 407.
Trying WinHTTP.
Send request returned 0x80042197. Http status code 407.
Trying CUP:Browser.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
Trying CUP:WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
Trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
Trying CUP:Browser.
Send request returned 0x80004005. Http status code 0.
Trying config: source=winhttp, direct connection.
Trying CUP:WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
Trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
Trying CUP:Browser.
Send request returned 0x80004005. Http status code 0.
.

On Sep 3, 8:01 am, Google Chrome Help Owner wrote:


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elspoono  
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 More options Sep 2 2008, 6:44 pm
From: elspoono
Date: Tue, 2 Sep 2008 15:44:54 -0700 (PDT)
Local: Tues, Sep 2 2008 6:44 pm
Subject: Re: Chrome Installer behind Proxy
My symptoms appear to fit with the description provided above (no
prompt for credentials. Whatever credentials or method it's trying to
use is getting a 407. I can add some detail from the application event
log as follows:

The description for Event ID ( 20 ) in Source ( Google Update ) cannot
be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following
information is part of the event: Network Request Error.
Error: 0x80042197. Http status code: 407.
Url=https://tools.google.com/service/update2
Trying config: source=FireFox, named proxy=http=proxy.DELETED.com:
8080;https=proxy.DELETED.com:8080, bypass=.
Trying CUP:WinHTTP.
Send request returned 0x80042197. Http status code 407.
Trying WinHTTP.
Send request returned 0x80042197. Http status code 407.
Trying CUP:Browser.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, named proxy=proxy.DELETED.com:8080,
bypass=*DELETED.com;<local>.
Trying CUP:WinHTTP.
Send request returned 0x80042197. Http status code 407.
Trying WinHTTP.
Send request returned 0x80042197. Http status code 407.
Trying CUP:Browser.
Send request returned 0x80004005. Http status code .

On Sep 2, 5:01 pm, Google Chrome Help Owner wrote:


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Sorin  
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 More options Sep 2 2008, 6:45 pm
From: Sorin
Date: Tue, 2 Sep 2008 15:45:39 -0700 (PDT)
Local: Tues, Sep 2 2008 6:45 pm
Subject: Re: Chrome Installer behind Proxy
hi,
this seems to be a proxy authentication issue, by the 407 responses.
The installer is able to autologon to proxies, if the proxy allows
that. For now, there is no way to manually log on to proxy.

On Sep 2, 3:41 pm, falcon15500 wrote:


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PS  
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 More options Sep 2 2008, 10:21 pm
From: PS
Date: Tue, 2 Sep 2008 19:21:20 -0700 (PDT)
Local: Tues, Sep 2 2008 10:21 pm
Subject: Re: Chrome Installer behind Proxy
I got the exactly the same message.


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