Confirmed as an Endpoint-related bug; installation has failed on every
machine that I've tried which has EndPoint installed, and succeeded as
soon as I tried a non-EP machine. Well done on the quick diagnosis,
guys!
Hopefully a patch will be forthcoming soonish - as Johnny said, in an
office environment I don't really have any control on what virus
software I have installed!
> Confirmed as an Endpoint-related bug; installation has failed on every
> machine that I've tried which has EndPoint installed, and succeeded as
> soon as I tried a non-EP machine. Well done on the quick diagnosis,
> guys!
> Hopefully a patch will be forthcoming soonish - as Johnny said, in an
> office environment I don't really have any control on what virus
> software I have installed!
> ouch, dont give up on it already, its a BETA, also symantec is known
> to cause issues with many apps.
Which is why I don't use Symantec products at home anymore. ;-) (That,
and I get free anti-virus software from my ISP.) Unfortunately, the IT
group at work is switching all the computers from McAfee to Symantec.
Same... i download the GDiagnostic, this is the report...
Diagnose Google Desktop installation (version 08/08/07 16:12:13)
Copyright 2007 Google Inc.
Run on Tue, 02 Sep 2008 19:22:44 GMT
***********************************
* SUMMARY *
***********************************
SYSTEM INFORMATION
=====================================
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Default browser (C:\Archivos de programa\Internet Explorer
\IEXPLORE.EXE):
product version 7.00.6000.16705 (7.0.6000.16705)
Physical Memory: 1023MB
Free space on disk: 6,5GB
Data directory space used: 0b
GOOGLE DESKTOP INFO
==================================
Current Google Desktop Version:
Installed Directory:
Database directory:
Database version:
Data directory earliest creation time:
Data directory last write time: Mon, 01 Jan 1601 00:00:00 GMT
E-MAIL STATUS
=======================
Outlook Extension not installed or no access to reg key!
CRAWLER STATUS
=============================
Reg Key: Software\Google\Google Desktop\HistoricalCapture\Crawler
PDFToText *NOT* installed.
Extensions to skip:
Extensions to skip during initial crawl:
RUNNING PROCESSES
=============================
Running processes:
\??\c:\windows\system32\winlogon.exe
\systemroot\system32\smss.exe
c:\archivos de programa\archivos comunes\microsoft shared\vs7debug
\mdm.exe
c:\archivos de programa\archivos comunes\symantec shared\ccapp.exe
c:\archivos de programa\archivos comunes\symantec shared
\ccsvchst.exe
c:\archivos de programa\ati technologies\ati.ace\cli.exe
c:\archivos de programa\ati technologies\ati.ace\cli.exe
c:\archivos de programa\ati technologies\ati.ace\cli.exe
c:\archivos de programa\bonjour\mdnsresponder.exe
c:\archivos de programa\java\jre1.6.0_05\bin\jusched.exe
c:\archivos de programa\mozilla firefox\firefox.exe
c:\archivos de programa\pc connectivity solution\servicelayer.exe
c:\archivos de programa\symantec\symantec endpoint protection
\rtvscan.exe
c:\archivos de programa\symantec\symantec endpoint protection
\smc.exe
c:\archivos de programa\symantec\symantec endpoint protection
\smcgui.exe
c:\archivos de programa\windows live\messenger\msnmsgr.exe
c:\archivos de programa\windows live\messenger\usnsvc.exe
c:\windows\explorer.exe
c:\windows\notepad.exe
c:\windows\soundman.exe
c:\windows\system32\ati2evxx.exe
c:\windows\system32\ati2evxx.exe
c:\windows\system32\ctfmon.exe
c:\windows\system32\hpzipm12.exe
c:\windows\system32\lsass.exe
c:\windows\system32\pastisvc.exe
c:\windows\system32\services.exe
c:\windows\system32\spoolsv.exe
c:\windows\system32\svchost.exe
c:\windows\system32\svchost.exe
c:\windows\system32\svchost.exe
c:\windows\system32\svchost.exe
c:\windows\system32\wuauclt.exe
d:\disco joscar d\descargas jimex\diagnosegoogledesktop.exe
d:\documents and settings\jimex\configuración local\datos de programa
\google\chrome\application\chrome.exe
d:\documents and settings\jimex\configuración local\datos de programa
\google\chrome\application\chrome.exe
d:\documents and settings\jimex\configuración local\datos de programa
\google\update\googleupdate.exe
SYSTEM INFORMATION
=====================================
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
build 2600, service pack major 2, minor 0
1 CPU
Windows directory: C:\WINDOWS
System directory: C:\WINDOWS\system32
Program files directory: C:\Archivos de programa
Local appdata directory: D:\Documents and Settings\Jimex\Configuración
local\Datos de programa
Internet Explorer (C:\Archivos de programa\Internet Explorer
\IEXPLORE.EXE):
file timestamp 08/25/2007 00:33:13.374 UTC
file size 625664 bytes
file version 7.00.6000.16705 (vista_gdr.080618-1506)
(7.0.6000.16705),
product version 7.00.6000.16705 (7.0.6000.16705)
MSHTML (C:\WINDOWS\system32\MSHTML.DLL):
file timestamp 08/20/2004 12:00:00.000 UTC
file size 3592192 bytes
file version 7.00.6000.16705 (vista_gdr.080618-1506)
(7.0.6000.16705),
product version 7.00.6000.16705 (7.0.6000.16705)
Default browser (C:\Archivos de programa\Internet Explorer
\IEXPLORE.EXE):
product version 7.00.6000.16705 (7.0.6000.16705)
Physical Memory: 1023MB
Free space on disk: 6,5GB
Data directory space used: 0b
System default LCID: 3082 (0x00000c0a)
System default LANGID: 3082 (0x0c0a) Spanish (Spain, Modern Sort)
System default UI Lang: 3082 (0x0c0a) Spanish (Spain, Modern Sort)
User default LCID: 3082 (0x00000c0a)
User default LANGID: 3082 (0x0c0a) Spanish (Spain, Modern Sort)
User default UI Lang: 3082 (0x0c0a) Spanish (Spain, Modern Sort)
GOOGLE DESKTOP INFO
==================================
Current Google Desktop Version:
Installed Directory:
Database directory:
Database version:
Data directory earliest creation time:
Data directory last write time: Mon, 01 Jan 1601 00:00:00 GMTC:
\Archivos de programa\Google\Google Desktop Search\:
D:\Documents and Settings\Jimex\Configuración local\Datos de programa
\Google\Google Desktop\70839e8619f0:
\Program Files\Google\Google Desktop:
\Program Files\total_recall:
Webserver port (from registry): 4664
User guid: 58490e2f5c1f4a2d95736c915d2c08ac
Reg Key: Software\Google\Google Desktop
port: 4664
instanceid: 58490e2f5c1f4a2d95736c915d2c08ac
default mail client (per-system) (HKLM\SOFTWARE\Clients\Mail\
(default)): Outlook Express
Excel CLSID (HKLM\SOFTWARE\Classes\Excel.Application\CLSID\(default)):
{00024500-0000-0000-C000-000000000046}
Excel EXE (HKLM\SOFTWARE\Classes\CLSID\{00024500-0000-0000-
C000-000000000046}\LocalServer32\(default)): C:
\ARCHIV~1\MICROS~2\Office12\EXCEL.EXE /automation
office application (C:\ARCHIV~1\MICROS~2\Office12\EXCEL.EXE):
file timestamp 07/03/2008 20:38:56.000 UTC
file size 17929752 bytes
file version 12.0.6323.5000 (12.0.6323.5000),
product version 12.0.6323.5000 (12.0.6323.0)
Outlook Version (HKLM\SOFTWARE\Classes\Outlook.Application\CurVer\
(default)): Outlook.Application.12
Outlook CLSID (HKLM\SOFTWARE\Classes\Outlook.Application\CLSID\
(default)): {0006F03A-0000-0000-C000-000000000046}
Outlook EXE (HKLM\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-
C000-000000000046}\LocalServer32\(default)): C:
\ARCHIV~1\MICROS~2\Office12\OUTLOOK.EXE
office application (C:\ARCHIV~1\MICROS~2\Office12\OUTLOOK.EXE):
file timestamp 05/21/2008 09:07:24.000 UTC
file size 12844576 bytes
file version 12.0.6316.5000 (12.0.6316.5000),
product version 12.0.6316.5000 (12.0.6316.0)
Word CLSID (HKLM\SOFTWARE\Classes\Word.Application\CLSID\(default)):
{000209FF-0000-0000-C000-000000000046}
Word EXE (HKLM\SOFTWARE\Classes\CLSID\{000209FF-0000-0000-
C000-000000000046}\LocalServer32\(default)): C:
\ARCHIV~1\MICROS~2\Office12\WINWORD.EXE /Automation
office application (C:\ARCHIV~1\MICROS~2\Office12\WINWORD.EXE):
file timestamp 03/22/2008 22:50:46.000 UTC
file size 349720 bytes
file version 12.0.6308.5000 (12.0.6308.5000),
product version 12.0.6308.5000 (12.0.6308.0)
office express MSIMN.EXE:
office express MSOE.DLL:
Outlook Extension not installed or no access to reg key!.
I really don't feel comfortable using my PC without virus protection,
but I just wanted to know what the problem was. Now I have two
options: Not using Chrome or getting a new antivirus... I think, I'm
not going to use Chrome for now, but I sure hope, Google will be able
to build a stable and compatible release soon.
Is there a way to disable SEP from scanning chrome.exe? I wonder if
that could be a temporary fix. But then... It could also open a
loophole in security that I'm sure many of us don't want to see.
Same thing as everyone else. I'm running Vista with Symantec Endpoint
Protection 11.0.2010.25. I've tried disabling it and I get the same
message. I'm unable to find anything in the Symantec logs indicating
its fussing over it.
> I have SEP Version 11.0.1000.1375 - running Vista SP1. Tried twice
> with SEP running and got the above error. Disables SEP and still got
> the error.
> On Sep 2, 2:31 pm, Critter wrote:
> > I also have Endpoint installed, I wonder if that could be it.
> > Google Chrome Guide 2 wrote:
> > > Hi all --
> > > Thanks for alerting us so quickly. Do you still see this error?
> > > Simon
> > > On Sep 2, 12:19 pm, danweasel wrote:
> > > > Same error in Vista. Frustrating.
> > > > On Sep 2, 2:15 pm, Critter wrote:
> > > > > Download, install, launch.
> > > > > 0xc0000005
> > > > > Thats my error. the program doesn't close, but no page loads. If you
> > > > > type a new address, same thing.
I am running SPA and SAV, and I receive the error. Oh well, I guess I
need to get to work anyway. I will install it at the house where I am
not bound by Symantec.
Looked in SEP client management control logs and found that chrome.exe
was being blocked: "Unauthorized NT call rejected by protection
driver." Parameter: "FuncID=74H, RetAddr=17005CH"
> Looked in SEP client management control logs and found that chrome.exe
> was being blocked: "Unauthorized NT call rejected by protection
> driver." Parameter: "FuncID=74H, RetAddr=17005CH"
> Looked in SEP client management control logs and found that chrome.exe
> was being blocked: "Unauthorized NT call rejected by protection
> driver." Parameter: "FuncID=74H, RetAddr=17005CH"
> I am running SPA and SAV, and I receive the error. Oh well, I guess I
> need to get to work anyway. I will install it at the house where I am
> not bound by Symantec.