Our client's account was suspended without a valid reason. Three days
ago our client received an email that there account was violating the
Google Checkout policies because they were collecting donations on
behalf of a non-profit while they themselves are not a non-profit.
Google removed the Checkout badges from AdWords results but the
account was not suspended. We immediately removed the donation item in
order to comply with the Google Checkout policies. Yesterday we sent
an email to Google Checkout support asking if there is any way our
client could collect these donations on behalf of a non-profit. I
clearly indicated in this email that we had already removed the
donation item from the website. Today I received a response that did
not answer my questions, but instead informed me that our client's
Google Checkout account had been suspended.
I have sent seven emails to support this morning over the last two
hours (since I received the email from Google). I have not received a
response. Since no phone number is listed, I have not been able to
call anyone about this issue. Either Google Checkout support is
ignoring my emails, or they suspended our client's account while no
support staff were available. Either is not acceptable. Please contact
us so that we can get an answer as to why our client's account was
suspended _after_ we fixed the policy violation.
If you are a merchant, please be cautious about using Google Checkout!
Unless I get a good answer to my questions as to why the account was
suspended (and I get these answers quickly) then I will _never_ use
Google Checkout again for a client's project. I am also seriously
considering my use and recommendation of other Google services (such
as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
Bradley, I'm sorry that you are having such trouble.
Its best to view Google Checkout as a "take it or leave it" service
from Google. They simply have created a great little merchant services
tool, but are not in the business of supporting it. If it works for
different companies, then that is great. But there are alot of stories
similar to yours, where there seems to be an over-reliance on an
application that has no direct means of customer service or support.
Your best bet is to switch to alternative payment processor in the
meantime, as this could take a while to get resolved (or may not be
resolved.) As with anything in business, contingency plans are
everything and even though I'm a big Google Checkout supporter, I
would never use it without a backup processor ready to go.
Best of Luck-
On Sep 29, 9:42 am, Bradley Holt <Bradley.H...@gmail.com> wrote:
> Our client's account was suspended without a valid reason. Three days
> ago our client received an email that there account was violating the
> Google Checkout policies because they were collecting donations on
> behalf of a non-profit while they themselves are not a non-profit.
> Google removed the Checkout badges from AdWords results but the
> account was not suspended. We immediately removed the donation item in
> order to comply with the Google Checkout policies. Yesterday we sent
> an email to Google Checkout support asking if there is any way our
> client could collect these donations on behalf of a non-profit. I
> clearly indicated in this email that we had already removed the
> donation item from the website. Today I received a response that did
> not answer my questions, but instead informed me that our client's
> Google Checkout account had been suspended.
> I have sent seven emails to support this morning over the last two
> hours (since I received the email from Google). I have not received a
> response. Since no phone number is listed, I have not been able to
> call anyone about this issue. Either Google Checkout support is
> ignoring my emails, or they suspended our client's account while no
> support staff were available. Either is not acceptable. Please contact
> us so that we can get an answer as to why our client's account was
> suspended _after_ we fixed the policy violation.
> If you are a merchant, please be cautious about using Google Checkout!
> Unless I get a good answer to my questions as to why the account was
> suspended (and I get these answers quickly) then I will _never_ use
> Google Checkout again for a client's project. I am also seriously
> considering my use and recommendation of other Google services (such
> as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
I would say that all Google services are a take-it-or-leave-it
service, then (with the exception of Apps). No real means of support,
why use any of them?
Also, the comment about Checkout being "a little merchant service
tool" seems a little off-base considering their assertions that
exterprise-level companies use it, as is indicated on their success
stories page:
https://checkout.google.com/seller/quotes.html
Thanks for the perspective, but I have to say, as a soon-to-be former
Google evangelist, that I think that it's off-base.
On Sep 29, 10:54 am, bg <brandon.green...@gmail.com> wrote:
> Bradley, I'm sorry that you are having such trouble.
> Its best to view Google Checkout as a "take it or leave it" service
> from Google. They simply have created a great little merchant services
> tool, but are not in the business of supporting it. If it works for
> different companies, then that is great. But there are alot of stories
> similar to yours, where there seems to be an over-reliance on an
> application that has no direct means of customer service or support.
> Your best bet is to switch to alternative payment processor in the
> meantime, as this could take a while to get resolved (or may not be
> resolved.) As with anything in business, contingency plans are
> everything and even though I'm a big Google Checkout supporter, I
> would never use it without a backup processor ready to go.
> Best of Luck-
> On Sep 29, 9:42 am, Bradley Holt <Bradley.H...@gmail.com> wrote:
> > Our client's account was suspended without a valid reason. Three days
> > ago our client received an email that there account was violating the
> > Google Checkout policies because they were collecting donations on
> > behalf of a non-profit while they themselves are not a non-profit.
> > Google removed the Checkout badges from AdWords results but the
> > account was not suspended. We immediately removed the donation item in
> > order to comply with the Google Checkout policies. Yesterday we sent
> > an email to Google Checkout support asking if there is any way our
> > client could collect these donations on behalf of a non-profit. I
> > clearly indicated in this email that we had already removed the
> > donation item from the website. Today I received a response that did
> > not answer my questions, but instead informed me that our client's
> > Google Checkout account had been suspended.
> > I have sent seven emails to support this morning over the last two
> > hours (since I received the email from Google). I have not received a
> > response. Since no phone number is listed, I have not been able to
> > call anyone about this issue. Either Google Checkout support is
> > ignoring my emails, or they suspended our client's account while no
> > support staff were available. Either is not acceptable. Please contact
> > us so that we can get an answer as to why our client's account was
> > suspended _after_ we fixed the policy violation.
> > If you are a merchant, please be cautious about using Google Checkout!
> > Unless I get a good answer to my questions as to why the account was
> > suspended (and I get these answers quickly) then I will _never_ use
> > Google Checkout again for a client's project. I am also seriously
> > considering my use and recommendation of other Google services (such
> > as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> > ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
And, one more addition:
If there is an exchange of money, it's not a take-it-or-leave it
service. Merchant fees are being collected, thus real customer
service, via phone, should be available. Google can re-invent other
business models, but not customer service in this way.
On Sep 29, 11:05 am, Jason <jason.pellet...@gmail.com> wrote:
> I would say that all Google services are a take-it-or-leave-it
> service, then (with the exception of Apps). No real means of support,
> why use any of them?
> Also, the comment about Checkout being "a little merchant service
> tool" seems a little off-base considering their assertions that
> exterprise-level companies use it, as is indicated on their success
> stories page:https://checkout.google.com/seller/quotes.html
> Thanks for the perspective, but I have to say, as a soon-to-be former
> Google evangelist, that I think that it's off-base.
> On Sep 29, 10:54 am, bg <brandon.green...@gmail.com> wrote:
> > Bradley, I'm sorry that you are having such trouble.
> > Its best to view Google Checkout as a "take it or leave it" service
> > from Google. They simply have created a great little merchant services
> > tool, but are not in the business of supporting it. If it works for
> > different companies, then that is great. But there are alot of stories
> > similar to yours, where there seems to be an over-reliance on an
> > application that has no direct means of customer service or support.
> > Your best bet is to switch to alternative payment processor in the
> > meantime, as this could take a while to get resolved (or may not be
> > resolved.) As with anything in business, contingency plans are
> > everything and even though I'm a big Google Checkout supporter, I
> > would never use it without a backup processor ready to go.
> > > Our client's account was suspended without a valid reason. Three days
> > > ago our client received an email that there account was violating the
> > > Google Checkout policies because they were collecting donations on
> > > behalf of a non-profit while they themselves are not a non-profit.
> > > Google removed the Checkout badges from AdWords results but the
> > > account was not suspended. We immediately removed the donation item in
> > > order to comply with the Google Checkout policies. Yesterday we sent
> > > an email to Google Checkout support asking if there is any way our
> > > client could collect these donations on behalf of a non-profit. I
> > > clearly indicated in this email that we had already removed the
> > > donation item from the website. Today I received a response that did
> > > not answer my questions, but instead informed me that our client's
> > > Google Checkout account had been suspended.
> > > I have sent seven emails to support this morning over the last two
> > > hours (since I received the email from Google). I have not received a
> > > response. Since no phone number is listed, I have not been able to
> > > call anyone about this issue. Either Google Checkout support is
> > > ignoring my emails, or they suspended our client's account while no
> > > support staff were available. Either is not acceptable. Please contact
> > > us so that we can get an answer as to why our client's account was
> > > suspended _after_ we fixed the policy violation.
> > > If you are a merchant, please be cautious about using Google Checkout!
> > > Unless I get a good answer to my questions as to why the account was
> > > suspended (and I get these answers quickly) then I will _never_ use
> > > Google Checkout again for a client's project. I am also seriously
> > > considering my use and recommendation of other Google services (such
> > > as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> > > ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
Hey,
I probably think Google comes across merchants trying to misuse they
service for non-profit as they don't charge and thats why they have
strict rules. In any case, did you get a response?
On Sep 29, 8:14 pm, Jason <jason.pellet...@gmail.com> wrote:
> And, one more addition:
> If there is an exchange of money, it's not a take-it-or-leave it
> service. Merchant fees are being collected, thus real customer
> service, via phone, should be available. Google can re-invent other
> business models, but not customer service in this way.
> On Sep 29, 11:05 am, Jason <jason.pellet...@gmail.com> wrote:
> > I would say that all Google services are a take-it-or-leave-it
> > service, then (with the exception of Apps). No real means of support,
> > why use any of them?
> > Also, the comment about Checkout being "a little merchant service
> > tool" seems a little off-base considering their assertions that
> > exterprise-level companies use it, as is indicated on their success
> > stories page:https://checkout.google.com/seller/quotes.html
> > Thanks for the perspective, but I have to say, as a soon-to-be former
> > Google evangelist, that I think that it's off-base.
> > On Sep 29, 10:54 am, bg <brandon.green...@gmail.com> wrote:
> > > Bradley, I'm sorry that you are having such trouble.
> > > Its best to view Google Checkout as a "take it or leave it" service
> > > from Google. They simply have created a great little merchant services
> > > tool, but are not in the business of supporting it. If it works for
> > > different companies, then that is great. But there are alot of stories
> > > similar to yours, where there seems to be an over-reliance on an
> > > application that has no direct means of customer service or support.
> > > Your best bet is to switch to alternative payment processor in the
> > > meantime, as this could take a while to get resolved (or may not be
> > > resolved.) As with anything in business, contingency plans are
> > > everything and even though I'm a big Google Checkout supporter, I
> > > would never use it without a backup processor ready to go.
> > > > Our client's account was suspended without a valid reason. Three days
> > > > ago our client received an email that there account was violating the
> > > > Google Checkout policies because they were collecting donations on
> > > > behalf of a non-profit while they themselves are not a non-profit.
> > > > Google removed the Checkout badges from AdWords results but the
> > > > account was not suspended. We immediately removed the donation item in
> > > > order to comply with the Google Checkout policies. Yesterday we sent
> > > > an email to Google Checkout support asking if there is any way our
> > > > client could collect these donations on behalf of a non-profit. I
> > > > clearly indicated in this email that we had already removed the
> > > > donation item from the website. Today I received a response that did
> > > > not answer my questions, but instead informed me that our client's
> > > > Google Checkout account had been suspended.
> > > > I have sent seven emails to support this morning over the last two
> > > > hours (since I received the email from Google). I have not received a
> > > > response. Since no phone number is listed, I have not been able to
> > > > call anyone about this issue. Either Google Checkout support is
> > > > ignoring my emails, or they suspended our client's account while no
> > > > support staff were available. Either is not acceptable. Please contact
> > > > us so that we can get an answer as to why our client's account was
> > > > suspended _after_ we fixed the policy violation.
> > > > If you are a merchant, please be cautious about using Google Checkout!
> > > > Unless I get a good answer to my questions as to why the account was
> > > > suspended (and I get these answers quickly) then I will _never_ use
> > > > Google Checkout again for a client's project. I am also seriously
> > > > considering my use and recommendation of other Google services (such
> > > > as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> > > > ONE I COULD TALK TO TO RESOLVE THE PROBLEM!- Hide quoted text -
No, pushing four hours since I received the suspension email and still
no response. As indicated in my original email, we removed the
donation immediately after receiving the email from Google three days
ago. The account was suspended _after_ we had removed the donation
item and were in compliance with the policy.
On Sep 29, 12:09 pm, Vids <k.vidh...@gmail.com> wrote:
> Hey,
> I probably think Google comes across merchants trying to misuse they
> service for non-profit as they don't charge and thats why they have
> strict rules. In any case, did you get a response?
> On Sep 29, 8:14 pm, Jason <jason.pellet...@gmail.com> wrote:
> > And, one more addition:
> > If there is an exchange of money, it's not a take-it-or-leave it
> > service. Merchant fees are being collected, thus real customer
> > service, via phone, should be available. Google can re-invent other
> > business models, but not customer service in this way.
> > On Sep 29, 11:05 am, Jason <jason.pellet...@gmail.com> wrote:
> > > I would say that all Google services are a take-it-or-leave-it
> > > service, then (with the exception of Apps). No real means of support,
> > > why use any of them?
> > > Also, the comment about Checkout being "a little merchant service
> > > tool" seems a little off-base considering their assertions that
> > > exterprise-level companies use it, as is indicated on their success
> > > stories page:https://checkout.google.com/seller/quotes.html
> > > Thanks for the perspective, but I have to say, as a soon-to-be former
> > > Google evangelist, that I think that it's off-base.
> > > > Bradley, I'm sorry that you are having such trouble.
> > > > Its best to view Google Checkout as a "take it or leave it" service
> > > > from Google. They simply have created a great little merchant services
> > > > tool, but are not in the business of supporting it. If it works for
> > > > different companies, then that is great. But there are alot of stories
> > > > similar to yours, where there seems to be an over-reliance on an
> > > > application that has no direct means of customer service or support.
> > > > Your best bet is to switch to alternative payment processor in the
> > > > meantime, as this could take a while to get resolved (or may not be
> > > > resolved.) As with anything in business, contingency plans are
> > > > everything and even though I'm a big Google Checkout supporter, I
> > > > would never use it without a backup processor ready to go.
> > > > > Our client's account was suspended without a valid reason. Three days
> > > > > ago our client received an email that there account was violating the
> > > > > Google Checkout policies because they were collecting donations on
> > > > > behalf of a non-profit while they themselves are not a non-profit.
> > > > > Google removed the Checkout badges from AdWords results but the
> > > > > account was not suspended. We immediately removed the donation item in
> > > > > order to comply with the Google Checkout policies. Yesterday we sent
> > > > > an email to Google Checkout support asking if there is any way our
> > > > > client could collect these donations on behalf of a non-profit. I
> > > > > clearly indicated in this email that we had already removed the
> > > > > donation item from the website. Today I received a response that did
> > > > > not answer my questions, but instead informed me that our client's
> > > > > Google Checkout account had been suspended.
> > > > > I have sent seven emails to support this morning over the last two
> > > > > hours (since I received the email from Google). I have not received a
> > > > > response. Since no phone number is listed, I have not been able to
> > > > > call anyone about this issue. Either Google Checkout support is
> > > > > ignoring my emails, or they suspended our client's account while no
> > > > > support staff were available. Either is not acceptable. Please contact
> > > > > us so that we can get an answer as to why our client's account was
> > > > > suspended _after_ we fixed the policy violation.
> > > > > If you are a merchant, please be cautious about using Google Checkout!
> > > > > Unless I get a good answer to my questions as to why the account was
> > > > > suspended (and I get these answers quickly) then I will _never_ use
> > > > > Google Checkout again for a client's project. I am also seriously
> > > > > considering my use and recommendation of other Google services (such
> > > > > as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> > > > > ONE I COULD TALK TO TO RESOLVE THE PROBLEM!- Hide quoted text -
I've now sent sixteen emails and waited six hours for a phone call and
have yet to receive even an email response. How am I supposed to
pursue fixing this problem?
On Sep 29, 10:42 am, Bradley Holt <Bradley.H...@gmail.com> wrote:
> Our client's account was suspended without a valid reason. Three days
> ago our client received an email that there account was violating the
> Google Checkout policies because they were collecting donations on
> behalf of a non-profit while they themselves are not a non-profit.
> Google removed the Checkout badges from AdWords results but the
> account was not suspended. We immediately removed the donation item in
> order to comply with the Google Checkout policies. Yesterday we sent
> an email to Google Checkout support asking if there is any way our
> client could collect these donations on behalf of a non-profit. I
> clearly indicated in this email that we had already removed the
> donation item from the website. Today I received a response that did
> not answer my questions, but instead informed me that our client's
> Google Checkout account had been suspended.
> I have sent seven emails to support this morning over the last two
> hours (since I received the email from Google). I have not received a
> response. Since no phone number is listed, I have not been able to
> call anyone about this issue. Either Google Checkout support is
> ignoring my emails, or they suspended our client's account while no
> support staff were available. Either is not acceptable. Please contact
> us so that we can get an answer as to why our client's account was
> suspended _after_ we fixed the policy violation.
> If you are a merchant, please be cautious about using Google Checkout!
> Unless I get a good answer to my questions as to why the account was
> suspended (and I get these answers quickly) then I will _never_ use
> Google Checkout again for a client's project. I am also seriously
> considering my use and recommendation of other Google services (such
> as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
Unfortunately just switching merchant accounts isn't a viable option.
The whole point of using Google Checkout was so that we could build
the website quickly using Google Checkout Shopping Cart. Switching
merchant accounts would involved rebuilding the entire website.
As Jason pointed out, this is a service for which Google gets paid.
They make money off of the merchant fee as well as feeding clients to
AdWords. Unlike other services like search and Gmail (other than
Apps), this is a business-oriented, not consumer-oriented, service. If
they expect businesses to us it THEY MUST PROVIDE SUPPORT. It has been
seven hours and seventeen emails to support now and have yet to hear a
single word from Google either privately or publicly on this issue.
On Sep 29, 10:54 am, bg <brandon.green...@gmail.com> wrote:
> Bradley, I'm sorry that you are having such trouble.
> Its best to view Google Checkout as a "take it or leave it" service
> from Google. They simply have created a great little merchant services
> tool, but are not in the business of supporting it. If it works for
> different companies, then that is great. But there are alot of stories
> similar to yours, where there seems to be an over-reliance on an
> application that has no direct means of customer service or support.
> Your best bet is to switch to alternative payment processor in the
> meantime, as this could take a while to get resolved (or may not be
> resolved.) As with anything in business, contingency plans are
> everything and even though I'm a big Google Checkout supporter, I
> would never use it without a backup processor ready to go.
> Best of Luck-
> On Sep 29, 9:42 am, Bradley Holt <Bradley.H...@gmail.com> wrote:
> > Our client's account was suspended without a valid reason. Three days
> > ago our client received an email that there account was violating the
> > Google Checkout policies because they were collecting donations on
> > behalf of a non-profit while they themselves are not a non-profit.
> > Google removed the Checkout badges from AdWords results but the
> > account was not suspended. We immediately removed the donation item in
> > order to comply with the Google Checkout policies. Yesterday we sent
> > an email to Google Checkout support asking if there is any way our
> > client could collect these donations on behalf of a non-profit. I
> > clearly indicated in this email that we had already removed the
> > donation item from the website. Today I received a response that did
> > not answer my questions, but instead informed me that our client's
> > Google Checkout account had been suspended.
> > I have sent seven emails to support this morning over the last two
> > hours (since I received the email from Google). I have not received a
> > response. Since no phone number is listed, I have not been able to
> > call anyone about this issue. Either Google Checkout support is
> > ignoring my emails, or they suspended our client's account while no
> > support staff were available. Either is not acceptable. Please contact
> > us so that we can get an answer as to why our client's account was
> > suspended _after_ we fixed the policy violation.
> > If you are a merchant, please be cautious about using Google Checkout!
> > Unless I get a good answer to my questions as to why the account was
> > suspended (and I get these answers quickly) then I will _never_ use
> > Google Checkout again for a client's project. I am also seriously
> > considering my use and recommendation of other Google services (such
> > as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> > ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
> Our client's account was suspended without a valid reason. Three days
> ago our client received an email that there account was violating the
> Google Checkout policies because they were collecting donations on
> behalf of a non-profit while they themselves are not a non-profit.
> Google removed the Checkout badges from AdWords results but the
> account was not suspended. We immediately removed the donation item in
> order to comply with the Google Checkout policies. Yesterday we sent
> an email to Google Checkout support asking if there is any way our
> client could collect these donations on behalf of a non-profit. I
> clearly indicated in this email that we had already removed the
> donation item from the website. Today I received a response that did
> not answer my questions, but instead informed me that our client's
> Google Checkout account had been suspended.
> I have sent seven emails to support this morning over the last two
> hours (since I received the email from Google). I have not received a
> response. Since no phone number is listed, I have not been able to
> call anyone about this issue. Either Google Checkout support is
> ignoring my emails, or they suspended our client's account while no
> support staff were available. Either is not acceptable. Please contact
> us so that we can get an answer as to why our client's account was
> suspended _after_ we fixed the policy violation.
> If you are a merchant, please be cautious about using Google Checkout!
> Unless I get a good answer to my questions as to why the account was
> suspended (and I get these answers quickly) then I will _never_ use
> Google Checkout again for a client's project. I am also seriously
> considering my use and recommendation of other Google services (such
> as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
> Our client's account was suspended without a valid reason. Three days
> ago our client received an email that there account was violating the
> Google Checkout policies because they were collecting donations on
> behalf of a non-profit while they themselves are not a non-profit.
> Google removed the Checkout badges from AdWords results but the
> account was not suspended. We immediately removed the donation item in
> order to comply with the Google Checkout policies. Yesterday we sent
> an email to Google Checkout support asking if there is any way our
> client could collect these donations on behalf of a non-profit. I
> clearly indicated in this email that we had already removed the
> donation item from the website. Today I received a response that did
> not answer my questions, but instead informed me that our client's
> Google Checkout account had been suspended.
> I have sent seven emails to support this morning over the last two
> hours (since I received the email from Google). I have not received a
> response. Since no phone number is listed, I have not been able to
> call anyone about this issue. Either Google Checkout support is
> ignoring my emails, or they suspended our client's account while no
> support staff were available. Either is not acceptable. Please contact
> us so that we can get an answer as to why our client's account was
> suspended _after_ we fixed the policy violation.
> If you are a merchant, please be cautious about using Google Checkout!
> Unless I get a good answer to my questions as to why the account was
> suspended (and I get these answers quickly) then I will _never_ use
> Google Checkout again for a client's project. I am also seriously
> considering my use and recommendation of other Google services (such
> as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
> On Sep 29, 10:42 am, Bradley Holt <Bradley.H...@gmail.com> wrote:
> > Our client's account was suspended without a valid reason. Three days
> > ago our client received an email that there account was violating the
> > Google Checkout policies because they were collecting donations on
> > behalf of a non-profit while they themselves are not a non-profit.
> > Google removed the Checkout badges from AdWords results but the
> > account was not suspended. We immediately removed the donation item in
> > order to comply with the Google Checkout policies. Yesterday we sent
> > an email to Google Checkout support asking if there is any way our
> > client could collect these donations on behalf of a non-profit. I
> > clearly indicated in this email that we had already removed the
> > donation item from the website. Today I received a response that did
> > not answer my questions, but instead informed me that our client's
> > Google Checkout account had been suspended.
> > I have sent seven emails to support this morning over the last two
> > hours (since I received the email from Google). I have not received a
> > response. Since no phone number is listed, I have not been able to
> > call anyone about this issue. Either Google Checkout support is
> > ignoring my emails, or they suspended our client's account while no
> > support staff were available. Either is not acceptable. Please contact
> > us so that we can get an answer as to why our client's account was
> > suspended _after_ we fixed the policy violation.
> > If you are a merchant, please be cautious about using Google Checkout!
> > Unless I get a good answer to my questions as to why the account was
> > suspended (and I get these answers quickly) then I will _never_ use
> > Google Checkout again for a client's project. I am also seriously
> > considering my use and recommendation of other Google services (such
> > as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> > ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
The account has been reinstated but have yet to receive a response
answering any of my questions. I think my questions as to how this
happened and why it took so long to get a response deserve an answer.
On Sep 29, 11:58 pm, Bradley Holt <Bradley.H...@gmail.com> wrote:
> I have finally received an email from Google Checkout support on this
> issue. They have escalated it and I can expect a response in one
> business day.
> On Sep 29, 10:42 am, Bradley Holt <Bradley.H...@gmail.com> wrote:
> > Our client's account was suspended without a valid reason. Three days
> > ago our client received an email that there account was violating the
> > Google Checkout policies because they were collecting donations on
> > behalf of a non-profit while they themselves are not a non-profit.
> > Google removed the Checkout badges from AdWords results but the
> > account was not suspended. We immediately removed the donation item in
> > order to comply with the Google Checkout policies. Yesterday we sent
> > an email to Google Checkout support asking if there is any way our
> > client could collect these donations on behalf of a non-profit. I
> > clearly indicated in this email that we had already removed the
> > donation item from the website. Today I received a response that did
> > not answer my questions, but instead informed me that our client's
> > Google Checkout account had been suspended.
> > I have sent seven emails to support this morning over the last two
> > hours (since I received the email from Google). I have not received a
> > response. Since no phone number is listed, I have not been able to
> > call anyone about this issue. Either Google Checkout support is
> > ignoring my emails, or they suspended our client's account while no
> > support staff were available. Either is not acceptable. Please contact
> > us so that we can get an answer as to why our client's account was
> > suspended _after_ we fixed the policy violation.
> > If you are a merchant, please be cautious about using Google Checkout!
> > Unless I get a good answer to my questions as to why the account was
> > suspended (and I get these answers quickly) then I will _never_ use
> > Google Checkout again for a client's project. I am also seriously
> > considering my use and recommendation of other Google services (such
> > as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> > ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
I would consider our company to be enterprise-level using Google
Checkout. And like any enterprise-level company we would not allow
ourselves to completely rely on a single service for all of our
payment processing. It simply isn't worth the risk, whether it is
Google checkout or another payment processor.
I'm not saying that I am enthralled with the way Google handles
Checkout, simply that I understand that they do not support it and
this is weighed into our integration decisions. It definitely is not
for everybody, but if you can find out a way to use it safely, it can
be a major asset to your business.
Best of Luck-
On Sep 29, 10:05 am, Jason <jason.pellet...@gmail.com> wrote:
> I would say that all Google services are a take-it-or-leave-it
> service, then (with the exception of Apps). No real means of support,
> why use any of them?
> Also, the comment about Checkout being "a little merchant service
> tool" seems a little off-base considering their assertions that
> exterprise-level companies use it, as is indicated on their success
> stories page:https://checkout.google.com/seller/quotes.html
> Thanks for the perspective, but I have to say, as a soon-to-be former
> Google evangelist, that I think that it's off-base.
> On Sep 29, 10:54 am, bg <brandon.green...@gmail.com> wrote:
> > Bradley, I'm sorry that you are having such trouble.
> > Its best to view Google Checkout as a "take it or leave it" service
> > from Google. They simply have created a great little merchant services
> > tool, but are not in the business of supporting it. If it works for
> > different companies, then that is great. But there are alot of stories
> > similar to yours, where there seems to be an over-reliance on an
> > application that has no direct means of customer service or support.
> > Your best bet is to switch to alternative payment processor in the
> > meantime, as this could take a while to get resolved (or may not be
> > resolved.) As with anything in business, contingency plans are
> > everything and even though I'm a big Google Checkout supporter, I
> > would never use it without a backup processor ready to go.
> > > Our client's account was suspended without a valid reason. Three days
> > > ago our client received an email that there account was violating the
> > > Google Checkout policies because they were collecting donations on
> > > behalf of a non-profit while they themselves are not a non-profit.
> > > Google removed the Checkout badges from AdWords results but the
> > > account was not suspended. We immediately removed the donation item in
> > > order to comply with the Google Checkout policies. Yesterday we sent
> > > an email to Google Checkout support asking if there is any way our
> > > client could collect these donations on behalf of a non-profit. I
> > > clearly indicated in this email that we had already removed the
> > > donation item from the website. Today I received a response that did
> > > not answer my questions, but instead informed me that our client's
> > > Google Checkout account had been suspended.
> > > I have sent seven emails to support this morning over the last two
> > > hours (since I received the email from Google). I have not received a
> > > response. Since no phone number is listed, I have not been able to
> > > call anyone about this issue. Either Google Checkout support is
> > > ignoring my emails, or they suspended our client's account while no
> > > support staff were available. Either is not acceptable. Please contact
> > > us so that we can get an answer as to why our client's account was
> > > suspended _after_ we fixed the policy violation.
> > > If you are a merchant, please be cautious about using Google Checkout!
> > > Unless I get a good answer to my questions as to why the account was
> > > suspended (and I get these answers quickly) then I will _never_ use
> > > Google Checkout again for a client's project. I am also seriously
> > > considering my use and recommendation of other Google services (such
> > > as Google Apps) as a similar problem could occur AND THERE WOULD BE NO
> > > ONE I COULD TALK TO TO RESOLVE THE PROBLEM!
