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GSKERN  
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(1 user)  More options Apr 3 2008, 10:33 am
From: GSKERN
Date: Thu, 3 Apr 2008 07:33:43 -0700 (PDT)
Local: Thurs, Apr 3 2008 10:33 am
Subject: CONTINUED Error Messages with Google Calendar / Outlook Calendar sync
Any Updates on the ERROR message we've all been gettting?
Mine was working fine (2-way) then I ran the latest "upgrade" and it
BROKE everything:
Now every time it tries to Sync my Outlook and Google calendards, I
get a pop-up saying

"Google Calendar Sync:  Error Syncing your Calendar.  Error Code: %d"

I have WAY too much to do for my normal job to help Google develop
their software;
I agree with someone else here:  It would be nice if this worked, but
this software is not ready.
Please let us all know when you put out a version that is ready for
prime time.

On Mar 6, 12:33 pm, Google Calendar Guide wrote:


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Discussion subject changed to "For anyone having issues with Google Calendar Sync" by Michael Bierman
Michael Bierman  
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(1 user)  More options Apr 3 2008, 2:10 pm
From: Michael Bierman
Date: Thu, 3 Apr 2008 11:10:44 -0700 (PDT)
Local: Thurs, Apr 3 2008 2:10 pm
Subject: Re: For anyone having issues with Google Calendar Sync
This doesn't seem to work for me. Earlier I had an issue (http://
groups.google.com/group/hosted-the-basics/browse_frm/thread/
bb340e115203ff63). This morning I got an alert to update Google
Calendar Sync, which I did, and now I get the following: "'Could not
connect to Microsoft Outlook(tm): error -2147417843, code 1008"

I have tried Outlook with and without an email account matching my
email account. By the way, I'm using Google Apps, i.e. my address is
not "@gmail.com" but a domain that is set up to work with Google Apps.
Don't know if that is the issue, but it would be fantastic if Google
Apps domains worked with Google Calendar Sync.

Michael

On Mar 26, 5:43 pm, Google Calendar Guide wrote:


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Discussion subject changed to "CONTINUED Error Messages with Google Calendar / Outlook Calendar sync" by vorear
vorear  
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 More options Apr 3 2008, 2:32 pm
From: vorear
Date: Thu, 3 Apr 2008 11:32:09 -0700 (PDT)
Local: Thurs, Apr 3 2008 2:32 pm
Subject: Re: CONTINUED Error Messages with Google Calendar / Outlook Calendar sync
There is a new message thread for error code %d but you're not alone.
Have you sent your log file to google support?

On Apr 3, 7:33 am, GSKERN wrote:


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Discussion subject changed to "For anyone having issues with Google Calendar Sync" by Bcamey
Bcamey  
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(2 users)  More options Apr 3 2008, 8:38 pm
From: Bcamey
Date: Thu, 3 Apr 2008 17:38:59 -0700 (PDT)
Local: Thurs, Apr 3 2008 8:38 pm
Subject: Re: For anyone having issues with Google Calendar Sync
TO ANYONE WHO CANNOT DOWNLOAD EVENTS FROM GOOGLE TO OUTLOOK

Pete,

I ran into the same proplem and i think that it is important to note
that you must activate google sync as an add-in for Outlook.  Follow
these directions and make sure its turned on

Go to Tools - Options
Once in the Options select the Other tab
Under General, click the advanced options button
In this window down at the bottom you are going to click the COM Add-
Ins... button
Then look in this window at the avaliable add-ins and make sure there
is a check mark next to Google Sync.
Click OK through all the windows you opened.
Close Outlook and e-open it

I was running into the same problem and this ended up fixing it.  I
looked around and could not find these instructions anywhere else.
Hope this helps

On Mar 6, 9:44 pm, Peter Muir wrote:


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djchuang  
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 More options Apr 5 2008, 11:06 am
From: djchuang
Date: Sat, 5 Apr 2008 08:06:34 -0700 (PDT)
Local: Sat, Apr 5 2008 11:06 am
Subject: Re: For anyone having issues with Google Calendar Sync
Bcarney,

Great thing to check, thanks for the detailed instructions.

And I've checked my COM add-ins 3 times, closed Outlook and restarted
it to make sure, and closed/restarted Google Sync too.

I still get the "Google Calendar Sync:  Error Syncing your Calendar.
Error Code: %d"  error message. :(

dj

www.djchuang.com

On Apr 3, 5:38 pm, Bcamey wrote:


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Papa-Jon  
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(1 user)  More options Apr 5 2008, 11:57 am
From: Papa-Jon
Date: Sat, 5 Apr 2008 08:57:28 -0700 (PDT)
Local: Sat, Apr 5 2008 11:57 am
Subject: Re: For anyone having issues with Google Calendar Sync
Same issue:

"Google Calendar Sync: Error syncing your calendar. Error codes: 1008,
-2147352567"

I've been getting this error pretty much consistently since a day
after installing (about 10 days).

My config is Office 2007 on Vista (32-bit). I am connected to a
corporate MS Exchange server (2003) either via VPN (Juniper) or on the
corporate network - and I use an OST file when off the network. Hope
this additional info helps.

On Apr 5, 11:06 am, djchuang wrote:


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chrisgoward  
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 More options Apr 6 2008, 12:49 pm
From: chrisgoward
Date: Sun, 6 Apr 2008 09:49:53 -0700 (PDT)
Local: Sun, Apr 6 2008 12:49 pm
Subject: Re: For anyone having issues with Google Calendar Sync
I'm having the same issue. Events where I'm an attendee are not being
transferred from Outlook to Google Cal.

Anyone know a solution for this?

On Mar 7, 6:20 am, letsgoflyers81 wrote:


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Mac486  
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 More options Apr 6 2008, 3:59 pm
From: Mac486
Date: Sun, 6 Apr 2008 12:59:20 -0700 (PDT)
Local: Sun, Apr 6 2008 3:59 pm
Subject: Re: For anyone having issues with Google Calendar Sync
Well, I haven't gotten that code yet, but I did just get Error code:
1010, -2147023170 after I made the change in Outlook 2003 per
Bcarney's procedure just above.  I hoped that would fix it, because I
found the calander sync addin unchecked in the Options location.  Only
got the 1010 error once so far, but still getting the %d error after
checking the Sync addin in Outlook, and now both Sync and Outlook are
locking up and the events in gCal aren't updating in Outlook..

I'm giving up and uninstalling gSync!  The version previous to the
last update worked (although it initially wiped out all my my gCal
events and I never got them back, when it was in 2-way sync, the
default mode -- I sent in the logs, but never heard a word back from
Google team) -- too bad we can't roll back to the version just before
this update.

Hope this works out eventually, but I've spent too much time trying to
make it work, and reporting in this Group without success -- gotta
stop wasting my time!

On Apr 5, 11:57 am, Papa-Jon wrote:


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duckterphil  
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 More options Apr 7 2008, 9:01 am
From: duckterphil
Date: Mon, 7 Apr 2008 06:01:37 -0700 (PDT)
Local: Mon, Apr 7 2008 9:01 am
Subject: Re: For anyone having issues with Google Calendar Sync
Yes

try to make it work for 2 days

First try, half of the event was there
tried different thind, still half was there

second time,  I delete every and retry.
Now it does not sync anymore, my calender is empty

Tried what was posted here, and same thing

I will uninstall this for now and see in a couple of months

at leat for those who still want the calender, you can Export in CSV
format and import in G calender

DuckterPhil


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Al Mo  
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 More options Apr 7 2008, 10:16 am
From: Al Mo
Date: Mon, 7 Apr 2008 07:16:12 -0700 (PDT)
Local: Mon, Apr 7 2008 10:16 am
Subject: Re: For anyone having issues with Google Calendar Sync
I am using Gsync 0.9.3.2 for Outlook (2003 SP3).  This morning I re-
enabled it in Outlook's COM options and tried to sync.  Outlook locked
up.  When I terminated Outlook the following error message appeared
(could have been "behind" Outlook window): "Google Calendar Sync:
Error syncing your calendar.  Error codes: 1010, -2147023170".  No log
file was created.

On Apr 7, 9:01 am, duckterphil wrote:


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NamedSEVEN  
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 More options Apr 7 2008, 2:05 pm
From: NamedSEVEN
Date: Mon, 7 Apr 2008 11:05:55 -0700 (PDT)
Local: Mon, Apr 7 2008 2:05 pm
Subject: Re: For anyone having issues with Google Calendar Sync
Is Becky a bot?  Again, while this is a great tool - in theory - it's
still useless since none of us can get Outlook to send all of our
appointments to gCal.

I'll keep checking back for a solution.

~JaredOcean


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JedF  
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 More options Apr 7 2008, 2:32 pm
From: JedF
Date: Mon, 7 Apr 2008 11:32:05 -0700 (PDT)
Local: Mon, Apr 7 2008 2:32 pm
Subject: Re: For anyone having issues with Google Calendar Sync
I finally got gCalSync working last week by following the instructions
from Bcamey.  But this morning I was alerted that there was an Update
and I foolishly installed it.  Now I'm having the same problem as Al
Mo - either Outlook locks up or I get the error message "Google
Calendar Sync: Error syncing your calendar.  Error codes: 1010,
-2147023170".

Also, no logs are being created in the log file directory.

In theory this has great potential.  In practice it's just
tremendously frustrating!

On Apr 7, 10:16 am, Al Mo wrote:


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Al Mo  
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 More options Apr 8 2008, 2:46 pm
From: Al Mo
Date: Tue, 8 Apr 2008 11:46:48 -0700 (PDT)
Local: Tues, Apr 8 2008 2:46 pm
Subject: Re: For anyone having issues with Google Calendar Sync
I just saw the announcement on the forum that 0.9.3.2 was available (I
figured it must be a bit newer than the 0.9.3.2 that got auto-
installed a few days ago) and tried it - unsuccessfully (w/o Outlook
running) and got following error log:
gcal_server = https://www.google.com
gaia_server = https://www.google.com
user = [email address]
user agent = Google-SyncOL-0.9.3.2 Win-5.1/SP-2.0 Outlook-11.0.0.8206
Mode-0
Sync data file to use: 7FE69C30B9CED3CC53526491CDF8C201
Base time: 2008-04-03T12:33:13.000Z
Sending GET request to
https://www.google.com/calendar/feeds/default/private/full?max-result...
Going to process response
4151 bytes read from server
Base feed contains 1501 entries
Delta feed contains 1 entries
1501 entries read
1501 entries processed
SEVERE: IDispatch::GetProperty : EntryID //  [hr: -2147352567]
[exception One or more items in the folder you synchronized do not
match. To resolve the conflicts, open the items, and then try this
operation again. wCode: 4096 scode: 0]
SEVERE: Failed to load even brief info.
Unable to load basic info
SEVERE: Unable to get events from Outlook

On Mar 6, 1:33 pm, Google Calendar Guide wrote:


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Aspen_Alex  
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 More options Apr 8 2008, 3:43 pm
From: Aspen_Alex
Date: Tue, 8 Apr 2008 12:43:34 -0700 (PDT)
Local: Tues, Apr 8 2008 3:43 pm
Subject: Re: For anyone having issues with Google Calendar Sync
I found that this did not work at all. Any help?

I've done the following:
- I've added my work email address to my GCal/Gmail account in account
settings.
- I entered my work email address as the EMAIL ADDRESS: on the GCal
Sync options

Nothing is syncing. None of my events. I don't get it. Funny thing is,
it work seamlessly for about 2 days, and then nothing synced after
that. Even those events the synced up disappeared.

Help please...

On Mar 19, 12:16 pm, RickP wrote:


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thaws  
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 More options Apr 8 2008, 5:21 pm
From: thaws
Date: Tue, 8 Apr 2008 14:21:34 -0700 (PDT)
Local: Tues, Apr 8 2008 5:21 pm
Subject: Re: For anyone having issues with Google Calendar Sync
I have been using the 2-way sync and just living with the fact that
any meetings sent to me by workmates would not show on my Google
Calendar.  I use Google Calendar to share with my family so this was
annoying but not a deal breaker for me.  Now today I had all the
meetings in my Outlook Calendar that were sent by others and not in my
Google Calendar WIPED OUT!  I missed two meetings today due to this.
Before it just ignored these but now it killed them.   I had to set
this to 1 way (outlook to google) since I can not trust my Google
calendar.

I sure hope they get this fixed and improved.

Things I would love to see

*filtering based on categories in Outlook so you can send appointments
to specified Google calendars
*ability to set range of sync.  Currently no idea how far back or
ahead it is syncing
*ability to sync from outlook to multiple google calendars
#1 item is to sync items in Outlook even if I did not create them.
Kind of silly that if someone sends me a meeting request Google can
not sync it.


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Al Mo  
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(1 user)  More options Apr 10 2008, 10:08 am
From: Al Mo
Date: Thu, 10 Apr 2008 07:08:05 -0700 (PDT)
Local: Thurs, Apr 10 2008 10:08 am
Subject: Re: For anyone having issues with Google Calendar Sync
I think I may have found/fixed my 0.9.3.2 hang/crash/burn problem!! I
am syncing 1500+ events right now (which would have crashed nearly
immediately)...

I had "conflicting events" in my Outlook calendar along with a lot of
events that should have been recurring, but were actually single
occurrences. I found them by doing an "advanced find" on my Outlook
calendar for events starting after 1/1/1700 (early enough?).  There is
a yellow caution icon in the subject field.  They probably occurred
due to my updating my Exchange calendar via OWA or via my BlackBerry
(via BB server).

Sync just finished!!!!  Now, I need to see what got changed/lost/
found, but at least it made it through.

On Mar 6, 1:33 pm, Google Calendar Guide wrote:


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Al Mo  
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 More options Apr 10 2008, 10:29 am
From: Al Mo
Date: Thu, 10 Apr 2008 07:29:25 -0700 (PDT)
Local: Thurs, Apr 10 2008 10:29 am
Subject: Re: For anyone having issues with Google Calendar Sync
Yes!! It's working quite nicely.  Actually, too nicely.  As Becky said
a day or so ago, it syncs all my Google calendars into Outlook.  I'd
really like to have gSync for Outlook have an option to select which
of my six calendars I want brought into Outlook.

On Apr 10, 10:08 am, Al Mo wrote:


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TeresaZ  
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 More options Apr 10 2008, 1:41 pm
From: TeresaZ
Date: Thu, 10 Apr 2008 10:41:32 -0700 (PDT)
Local: Thurs, Apr 10 2008 1:41 pm
Subject: Re: For anyone having issues with Google Calendar Sync
You want to talk about f-ing pissed off???  I just added 3 months
worth of items to my Outlook calendar.  I was using SyncMyCal - worked
fine.  Downloaded the GoogleSync and it DELETED my entire Outlook
calendar.  I had over 1500 evens in my Outlook calendar.  GONE.  ALL
GONE.  You have NO IDEA how PISSED OFF I AM RIGHT NOW.  How am I
supposed to get everything back now GOOGLE???

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dws33  
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(1 user)  More options Apr 10 2008, 6:35 pm
From: dws33
Date: Thu, 10 Apr 2008 15:35:38 -0700 (PDT)
Local: Thurs, Apr 10 2008 6:35 pm
Subject: Re: For anyone having issues with Google Calendar Sync
For what it's worth, I got my google sync working using a mixture of
the advice above.  When I first installed sync, I had no problems
performing a 2-way sync between Google calendar and Outlook.  Suddenly
I noticed the majority of my appointments were missing in my Google
calendar (they remained in Outlook).  By hovering over the sync icon
in my system tray, I noted subsequent attempts would get through the
"load" process but then hang on the "sync" process after processing
only a few appointments.

As for the fix: I went into Outlook and viewed my calendar in category
view.  There I discovered several phantom calendar entries (looked
like a group appointment with no title).  I deleted these entries.  I
also deleted any entries that did not have an icon in the leftmost
column of the Outlook category view pane.  I then made sure that my
primary Outlook email was included in my Gmail profile (its not gmail,
although I IMAP gmail to Outlook) by logging onto my Gmail profile
online.  On the calendar sync application I changed the email frame to
my primary Outlook email and kept the password as my Gmail password.
No doubt weird, but that seemed to work as my next sync completed in
two minutes with all calendar entries converted.

I'm hoping this was a one-time ordeal and this issue will not crop up
again.  In fact, I somewhat suspect that the gmail sync is responsible
for the phantom entries that may have been the problem.  Then again,
I'm not a tech so I could be completely wrong.  I'm keeping my sync 1-
way Outlook to Gmail for the time being since I do most of my entries
from Outlook.

Lets keep the conversation polite and continue to share issues and
fixes so the Google calendar developers may continue to improve the
product.

On Mar 10, 8:07 am, harris.cohen wrote:


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new2tbird  
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(1 user)  More options Apr 10 2008, 7:51 pm
From: new2tbird
Date: Thu, 10 Apr 2008 16:51:58 -0700 (PDT)
Local: Thurs, Apr 10 2008 7:51 pm
Subject: Re: For anyone having issues with Google Calendar Sync
I had tried many of the different bits of advice here individually and
in various combinations.  I had achieved a stable, workable situation
where most items were fine and no egregious errors popped up.  The
only real error (we'll get to the non-error items that are deficient
in a moment) was that my meetings organized by others would not sync
from Outlook to GCal.  Since I sync OL to my cell directly, not a big
deal.  I had tried the bit with listing my OL's primary email account
in the GSync tool before and it wouldn't connect.  But, based on the
advice above, I tried again.  SUCCESS!  So, how do I have it set up
such that it works for me?

First, the usual info: XP Pro, Outlook 2003 w/ primary account via
Exchange (all this would be a moot point if Thunderbird did Exchange,
but that's a different topic).
In GCal settings, I have selected to share the calendar with a
specific person (me) and listed my email address (the one from work,
via Exchange: [email address]) with the permissions set to allow
making changes and manage sharing (basically, full rights).  Now, it
all works, both ways, and has been reliable for some time.

Interesting note: Before today's change (using my work email address
in the GSync tool), whenever I would sync, the tool would tell me that
it was about to delete x# (~621 in my case) event from GCal and ask if
this was OK.  I say yes, then the sync continues.  Very odd.  After
today's change, it no longer has that issue and syncs properly.  Now,
since it says that it is syncing 1200+ items (previously about 621)
each time, I'm thinking it's over-writing the events fresh each time
still, but now it knows it has permission.

Now, on to what is still wrong.  Some of this is just my opinion, but
much I have read elsewhere in this forum.

Important Items:
*Syncing without the kludge of creating multiple accounts or inviting
your other self to your appointments  (OK, this is getting close, but
I shouldn't have to know to use the main email account from Outlook
when setting up the GSync tool.)
*Categories/labels/tags such as private, personal, must attend, etc.
should transfer both ways (currently don't transfer at all)
*Syncing to multiple Google calendars (shared calendars are a great
source of info, as is seeing your friend's/family's schedule)
*Syncing contacts, with categories, labels, and tags
*Syncing tasks, with their associated data, categories, labels, and
tags
*Correct handling of recurring events
    IE: It should not transfer as a bunch of appointments, but as a
single recurring event;
    IE: Outlook labels a member-object of a recurring series that has
been changed to a time outside the chain's normal schedule as an
Exception, causing Google's sync tool to miss it completely so it
never shows (MS and Outlook's fault, but up to Google to handle it
correctly)
*Better FAQ/instructions!!!  This might not be needed if the sync tool
didn't require the above mentioned kludge
* Better log file: should show (optionally?) each change in each
direction so we can see what went wrong where
    IE: Why did my bi-weekly staff meeting get removed from GCal (but
is still in Outlook)?

Nice to Have Items:
* Right-click an event in GCal or Outlook to sync only that event
(also for contacts and tasks)
* The option of having the sync tool ask for verification for each
change, each type of change, only once for the current syncing, or not
at all
* Select level of logging: none; minimal; verbose; complete (see
above)
* Select location of log file

Thanks DWS33 for your notes!  They encouraged me to make this latest
change and make this syncing work better for me.  And to all, I agree
whole-heartedly that we should keep this polite.  That allows for a
much freer exchange of information and ideas, and anything less
discourages the developers.  If just generally being nice isn't its
own reward for you, look at as enlightened self-interest: the nicer
you are to others, the better they'll treat you.

On Apr 10, 3:35 pm, dws33 wrote:


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Al Mo  
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 More options Apr 10 2008, 11:13 pm
From: Al Mo
Date: Thu, 10 Apr 2008 20:13:24 -0700 (PDT)
Local: Thurs, Apr 10 2008 11:13 pm
Subject: Re: For anyone having issues with Google Calendar Sync
I am remote from my Exchange server now, but I think gSync asked if I
wanted to delete 1400+ events from my Google calendar (I did) and when
I re-sync'd later it asked me for about the same number again.  I need
to experiment on this a bit more, but not until mid-next week.  From
what I looked at briefly, my Outlook calendar looked fine and I did
have a gazillion single instances of formerly recurring events.  I
think that "smashing" (recurring event converting to lots of
individual events) came from moving events from one calendar to
another during this recent tumultuous time (or because I created an
event of one year and had it recur for many years and then edited/
deleted the individual events when the "server not responding" issues
occurred a week or so ago).  Anyway, better calendar search and delete
functions might have fixed that.  Oh, bleeding edge technology....

On Apr 10, 10:29 am, Al Mo wrote:


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new2tbird  
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 More options Apr 10 2008, 11:59 pm
From: new2tbird
Date: Thu, 10 Apr 2008 20:59:35 -0700 (PDT)
Local: Thurs, Apr 10 2008 11:59 pm
Subject: Re: For anyone having issues with Google Calendar Sync
Hi Al Mo,

I was having much the same issue.  It seems that a few of us might
have hit on the roght combination of settings.  Take a look at my
comment (comment #79) and the one before it (#78) for some insight.
Essentially, I think the others have been correct in how to set it up:
in the GSync tool, use your Outlook primary email address (the one
from Exchange, in my case and probably yours), but use your GMail
account password.  In GCal, give your Exchange identity full
permissions to your calendar.  It's been working for me all day today
without asking about the delete anymore.  Actually, the sync I just
performed was super-fast, so it ~might~ not have even done the delete/
refresh we've been seeing.

Hope this helps and good luck!

On Apr 10, 8:13 pm, Al Mo wrote:


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new2tbird  
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 More options Apr 11 2008, 12:13 am
From: new2tbird
Date: Thu, 10 Apr 2008 21:13:26 -0700 (PDT)
Local: Fri, Apr 11 2008 12:13 am
Subject: Re: For anyone having issues with Google Calendar Sync
Oh, I forgot... To explain how much our problems matched, not only was
I getting the 'delete x-number of events' message, but it was failing
to include events that I was invited to but not the organizer of.
That, too, is working now.  I ~think~ the recurring event is even
listed correctly.  I have a staff meeting every two weeks that wasn't
showing up.  It used to , but as a series of single events.  GSync
dumped it.  Now, it's back, and as a recurring event.  So, the methods
may be klunky, but it now works.

Of course, we're still waiting for certain improvements, a bunch of
which I listed in my comment above (#79) (PLEASE, G-Engineers,
implement at least some of the important requests!)

On Apr 10, 8:13 pm, Al Mo wrote:


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Samas  
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 More options Apr 11 2008, 9:28 am
From: Samas
Date: Fri, 11 Apr 2008 06:28:32 -0700 (PDT)
Local: Fri, Apr 11 2008 9:28 am
Subject: Re: For anyone having issues with Google Calendar Sync
I tried this, didn't solve my error message. I still get Error Code
2008, no sync whatsoever (Google to Outlook).

Oh well. Guess I'll just uninstall this.

Samas

On Apr 11, 12:13 am, new2tbird wrote:


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Discussion subject changed to "CONTINUED Error Messages with Google Calendar / Outlook Calendar sync" by hoping for ONE calendar
hoping for ONE calendar  
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 More options Apr 11 2008, 10:20 am
From: hoping for ONE calendar
Date: Fri, 11 Apr 2008 07:20:43 -0700 (PDT)
Local: Fri, Apr 11 2008 10:20 am
Subject: CONTINUED Error Messages with Google Calendar / Outlook Calendar sync
Everyone needs to see the message I got from Google, which completely
fixed my error message ("Some of your Outlook appointments could not
be loaded. Sync is interrupted in order to prevent potential data
loss.")
I'm on a Windows XP machine, running Outlook 2003 with my account on
an Exchange server. Just did what they suggested here and synced, and
it worked fine!

Here's the fix:

Hi,

 Thanks for posting in the Google Calendar Help Group. We noticed in
your  post that you're receiving an error related to loading your
Outlook  appointments. We suspect this issue can be resolved by taking
manual  action on these events. To do so, please follow these steps:

  1. Open your calendar in Microsoft Outlook.
  2. Select "View by Category." (Main Menu > View > Arrange By >
Current  View > By Category)
  3. You'll see a list of events (if the events are collapsed in
categories, you can expand them by clicking the "+" sign"). Using the
icons to the left of each event, find events that have a "warning"
icon  (i.e. crossing swords).
  4. Double-click on each problematic event to resolve the problem.

  If your issue persists after following the steps above and syncing
again,  please send us the information below:

  - What is your full Outlook version? You can find this information
by  going to the Outlook > Help > About menu.
  - Please attach the latest Google Calendar Sync log file to your
reply.
 This log file can be found in the following operating-system specific
 location:

  WINDOWS XP

  C:\Documents and Settings\<username>\Local Settings\Application  Data
\Google\Google Calendar Sync\logs

  WINDOWS VISTA

  C:\Users\<username>\AppData\Local\Google\Google Calendar Sync\logs

  We appreciate your taking the time to report this problem.

 Regards,
 The Google Team


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