my app has been "disabled"

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vrypan

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Dec 18, 2010, 1:21:19 AM12/18/10
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Hi. I've been running my URL shortener, urlborg.com, on appengine since 2008. Suddenly, yesterday, the app was marked as DISABLED by google, and no one can access it. How do I get in contact with someone that can explain what's going on? I feel really bad for the users that relied on my service.

I really, really like AppEngine, I mean, if you are offering a hosting environment, and people are paying for it, you can't just switch off an account, without a warning, or a notice or something...

Panayotis

Nickolas Daskalou

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Dec 18, 2010, 2:56:58 AM12/18/10
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It may have been disabled because it competes with Google's URL
shortening offering (http://goo.gl/).

Nick

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Norlesh

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Dec 18, 2010, 6:31:25 AM12/18/10
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That would be very disconcerting (what area doesn't Google have a
competing interest in).
I hope there is a better explanation.
Shane

Matt H

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Dec 18, 2010, 7:37:11 AM12/18/10
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That would be absolutely disgraceful. Makes me weary about putting my business on GAE in case Google suddenly decide to compete with it and shut it down.

I most certainly hope that this isn't the case.

ajaxer

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Dec 18, 2010, 8:09:20 AM12/18/10
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badly concerned

supercobra

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Dec 18, 2010, 8:16:40 AM12/18/10
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I would be surprise it Google shut you down because of a competing
factor. Let's see what they say.

Just curious, did you enable billing on your app?

-- super...@gmail.com
http://supercobrablogger.blogspot.com/


On Sat, Dec 18, 2010 at 7:09 AM, ajaxer <cali...@gmail.com> wrote:
> badly concerned


>
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Jeff Schwartz

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Dec 18, 2010, 8:23:21 AM12/18/10
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+1
--
Jeff Schwartz

vrypan

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Dec 18, 2010, 8:30:07 AM12/18/10
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I'm sure this has nothing to do with Google having a competing
service. (I wish it did! :-)

Yes, billing was enabled, and I've been paying for more than a year
(or maybe two).

P.

On Dec 18, 3:16 pm, supercobra <superco...@gmail.com> wrote:
> I would be surprise it Google shut you down because of a competing
> factor. Let's see what they say.
>
> Just curious, did you enable billing on your app?
>
> -- superco...@gmail.comhttp://supercobrablogger.blogspot.com/

Jeff Schwartz

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Dec 18, 2010, 8:35:49 AM12/18/10
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I'm not saying it did but could your app be violating Google's TOS?
--
Jeff Schwartz

Matt H

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Dec 18, 2010, 8:45:44 AM12/18/10
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Why no warning though? :(

vrypan

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Dec 18, 2010, 9:18:07 AM12/18/10
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Jeff, I don't think so. But in any case, a warning that something is
wrong, would be nice.

I'm a legit user, my app was not intended to do anything that violates
the TOS. It has been working for more than 2 years.

To be honest, it's a project I've almost abandoned. I just feel bad
for the users that depended on it before it suddenly disappeared.

Plus, I'm really septic about developing for the AppEngine in the
future. I wouldn't like to base a future project on a platform that
can shut you down without any warning that something is wrong.

Unfortunately, I've spent the last couple of months developing
something new, based on AppEngine... :-( Now, I'm thinking of piking a
different platform...

P.


On Dec 18, 3:35 pm, Jeff Schwartz <jefftschwa...@gmail.com> wrote:
> I'm not saying it did but could your app be violating Google's TOS?
>
>
>
> On Sat, Dec 18, 2010 at 8:30 AM, vrypan <vry...@gmail.com> wrote:
> > I'm sure this has nothing to do with Google having a competing
> > service. (I wish it did! :-)
>
> > Yes, billing was enabled, and I've been paying for more than a year
> > (or maybe two).
>
> > P.
>
> > On Dec 18, 3:16 pm, supercobra <superco...@gmail.com> wrote:
> > > I would be surprise it Google shut you down because of a competing
> > > factor. Let's see what they say.
>
> > > Just curious, did you enable billing on your app?
>
> > > -- superco...@gmail.comhttp://supercobrablogger.blogspot.com/
>
> > > On Sat, Dec 18, 2010 at 7:09 AM, ajaxer <calid...@gmail.com> wrote:
> > > > badly concerned
>
> > > > --
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>
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>
> --
> *Jeff Schwartz*

ajaxer

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Dec 19, 2010, 2:15:48 PM12/19/10
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the most attractive feature of  google's appengine is free to start.

but when your project becomes large, you may found a better platform to deploy your project.

i don't think google appengine can be used for large projects because there are so many dependencies on the app engine platform.

even the data is stored in a way very hard to manipulate(upload, download, delete, modify).

I would like to define the app engine as a new blog platform which users can do more customization on it.

Philip

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Dec 19, 2010, 2:47:25 PM12/19/10
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There is no way that the app was disabled because Google fears
competition. I'm currently developing a google news like service on
app engine and I got access to the matcher api and prediction api
without any problems even though I have told explicitly that I am
doing this. I also got always help from Googlers like Ikai in the IRC
channel.

Besides, I'm pretty sure that it would be *highly* risky for Google to
disable apps that are competing with their own services. They would
abuse their online monopoly and this could result in astronomically
huge judicial punishment.

Jorge Guberte

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Dec 19, 2010, 4:32:59 PM12/19/10
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If that's the case, then the app i'm developing will be shut for sure, because it extends the Google Contacts platform, making use of the API Google provides.
Makes no sense, right?

2010/12/19 Philip <philip....@driggle.com>
To post to this group, send email to google-a...@googlegroups.com.

Ikai Lan (Google)

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Dec 20, 2010, 2:18:49 PM12/20/10
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Hi,

I sent you an email a week requesting a response. Please check your inbox for emails from me addressed to the billing administrator of your application (vrypan@). Because you didn't respond, I was forced to disable your application.

Your application is in violation of our terms of service because it is being targeted by spammers to shorten spam URLs. If we are reported instances of these, we will contact the developers to:

1. Remove the content
2. Take aggressive measures to prevent spamming of their service

Our terms of service dictate that you are responsible for policing the content of your application. If you are in violation, we will first notify you and work with you before disabling your application. However, if we do not receive a response, we will go ahead and disable the application.

Please work with me off mailing list to resolve the issue.

--
Ikai Lan 
Developer Programs Engineer, Google App Engine

Joshua Smith

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Dec 20, 2010, 3:10:31 PM12/20/10
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Thanks for posting this to the list.  His story was disconcerting, and it's good to hear that he didn't respond to your emails.

-Joshua

Maxim Veksler

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Dec 20, 2010, 3:18:13 PM12/20/10
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+1

Ikai Lan (Google)

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Dec 20, 2010, 4:08:36 PM12/20/10
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I'm working with him off-list to resolve the issue.

In general, it's important to remember that as application developers, you are responsible for the content that is posted to your application. If objectionable content is reported that violates the terms of service, someone from our team will usually email the developers. We expect a response within 48 business hours. In most (99.99%) of cases, we will not disable applications before notifying developers. We ask people requesting takedowns for proof or, in cases of copyright violations, to follow the DMCA takedown procedures as documented for all Google properties. 

The type of situations where we'd take down a site while notifying a developer at the same time would be, for instance, a site that hosts a worm or exploits end user computer vulnerabilities.


--
Ikai Lan 
Developer Programs Engineer, Google App Engine



nickmilon

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Dec 20, 2010, 6:30:04 PM12/20/10
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False alarm then.
+1 IKai for cleaning the mess although I was sure it was something
like this.


On Dec 20, 11:08 pm, "Ikai Lan (Google)" <ikai.l+gro...@google.com>
wrote:
> I'm working with him off-list to resolve the issue.
>
> In general, it's important to remember that as application developers, you
> are responsible for the content that is posted to your application. If
> objectionable content is reported that violates the terms of service,
> someone from our team will usually email the developers. We expect a
> response within 48 business hours. In most (99.99%) of cases, we will not
> disable applications before notifying developers. We ask people requesting
> takedowns for proof or, in cases of copyright violations, to follow the DMCA
> takedown procedures as documented for all Google properties.
>
> The type of situations where we'd take down a site while notifying a
> developer at the same time would be, for instance, a site that hosts a worm
> or exploits end user computer vulnerabilities.
>
> --
> Ikai Lan
> Developer Programs Engineer, Google App Engine
> Blogger:http://googleappengine.blogspot.com
> Reddit:http://www.reddit.com/r/appengine
> Twitter:http://twitter.com/app_engine
>
>
>
>
>
>
>
> On Mon, Dec 20, 2010 at 12:18 PM, Maxim Veksler <ma...@vekslers.org> wrote:
> > +1
>
> >> On Sun, Dec 19, 2010 at 1:32 PM, Jorge Guberte <jorgegube...@gmail.com>wrote:
>
> >>> If that's the case, then the app i'm developing will be shut for sure,
> >>> because it extends the Google Contacts platform, making use of the API
> >>> Google provides.
> >>> Makes no sense, right?
>
> >>> 2010/12/19 Philip <philip.mates...@driggle.com>
> >>>> google-appengi...@googlegroups.com<google-appengine%2Bunsubscrib e...@googlegroups.com>
> >>>> > > .
> >>>> > > For more options, visit this group athttp://
> >>>> groups.google.com/group/google-appengine?hl=en
> >>>> > > .
>
> >>>> --
> >>>> You received this message because you are subscribed to the Google
> >>>> Groups "Google App Engine" group.
> >>>> To post to this group, send email to google-a...@googlegroups.com.
> >>>> To unsubscribe from this group, send email to
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> >>>> .
> >>>> For more options, visit this group at
> >>>>http://groups.google.com/group/google-appengine?hl=en.
>
> >>> --
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> >>> .
> >>> For more options, visit this group at
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>
> >> --
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> >> For more options, visit this group at
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>
> >>  --
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> >> .
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>
> >  --
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vrypan

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Dec 21, 2010, 12:53:03 AM12/21/10
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Ikai, thanks for stepping in, but I still can't find any emails from
you in my inbox.
Could you please resend whatever you have send me? (BTW, I just
received an order receipt from AppEngine, so I'm sure I'm checking the
right email)

Thank you,

Panayotis.

On Dec 20, 11:08 pm, "Ikai Lan (Google)" <ikai.l+gro...@google.com>
wrote:
> I'm working with him off-list to resolve the issue.
>
> In general, it's important to remember that as application developers, you
> are responsible for the content that is posted to your application. If
> objectionable content is reported that violates the terms of service,
> someone from our team will usually email the developers. We expect a
> response within 48 business hours. In most (99.99%) of cases, we will not
> disable applications before notifying developers. We ask people requesting
> takedowns for proof or, in cases of copyright violations, to follow the DMCA
> takedown procedures as documented for all Google properties.
>
> The type of situations where we'd take down a site while notifying a
> developer at the same time would be, for instance, a site that hosts a worm
> or exploits end user computer vulnerabilities.
>
> --
> Ikai Lan
> Developer Programs Engineer, Google App Engine
> Blogger:http://googleappengine.blogspot.com
> Reddit:http://www.reddit.com/r/appengine
> Twitter:http://twitter.com/app_engine
>
> On Mon, Dec 20, 2010 at 12:18 PM, Maxim Veksler <ma...@vekslers.org> wrote:
> > +1
>
> >> On Sun, Dec 19, 2010 at 1:32 PM, Jorge Guberte <jorgegube...@gmail.com>wrote:
>
> >>> If that's the case, then the app i'm developing will be shut for sure,
> >>> because it extends the Google Contacts platform, making use of the API
> >>> Google provides.
> >>> Makes no sense, right?
>
> >>> 2010/12/19 Philip <philip.mates...@driggle.com>
> >>>> google-appengi...@googlegroups.com<google-appengine%2Bunsu...@googlegroups.com>
> >>>> > > .
> >>>> > > For more options, visit this group athttp://
> >>>> groups.google.com/group/google-appengine?hl=en
> >>>> > > .
>
> >>>> --
> >>>> You received this message because you are subscribed to the Google
> >>>> Groups "Google App Engine" group.
> >>>> To post to this group, send email to google-a...@googlegroups.com.
> >>>> To unsubscribe from this group, send email to
> >>>> google-appengi...@googlegroups.com<google-appengine%2Bunsu...@googlegroups.com>
> >>>> .
> >>>> For more options, visit this group at
> >>>>http://groups.google.com/group/google-appengine?hl=en.
>
> >>> --
> >>> You received this message because you are subscribed to the Google Groups
> >>> "Google App Engine" group.
> >>> To post to this group, send email to google-a...@googlegroups.com.
> >>> To unsubscribe from this group, send email to
> >>> google-appengi...@googlegroups.com<google-appengine%2Bunsu...@googlegroups.com>
> >>> .
> >>> For more options, visit this group at
> >>>http://groups.google.com/group/google-appengine?hl=en.
>
> >> --
> >> You received this message because you are subscribed to the Google Groups
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> >> To unsubscribe from this group, send email to
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> >> For more options, visit this group at
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>
> >>  --
> >> You received this message because you are subscribed to the Google Groups
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> >> To unsubscribe from this group, send email to
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> >> .
> >> For more options, visit this group at
> >>http://groups.google.com/group/google-appengine?hl=en.
>
> >  --
> > You received this message because you are subscribed to the Google Groups
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vrypan

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Dec 21, 2010, 2:12:41 AM12/21/10
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OK, mystery solved.

Ikai's emails contained the links that were used by spammers, and
GMail treated them as... spam :-) This is something that the support
team might have in mind for the future...

P.

Jeff Schwartz

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Dec 21, 2010, 6:01:53 AM12/21/10
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Hi

Respectfully, I don't really think it is nor should it be the responsibility of the support team. It should be, I believe, the responsibility of every AppEngine developer to ensure that their application adheres to the TOS because that is what we agreed to out of choice when we signed up.

Perhaps you can add some logic into your application that would allow those who spot potential spam to report it and that then would allow you to take some action.

Jeff
Jeff Schwartz

A. Stevko

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Dec 21, 2010, 3:03:45 PM12/21/10
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Yeah, I was wondering how the goo.gl service got around the same TOS issue.
Is there a way to verify the links via gmail (besides sending it in an email to yourself)? 
-- A. Stevko
===========
"If everything seems under control, you're just not going fast enough." M. Andretti





Darien Caldwell

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Dec 21, 2010, 3:32:42 PM12/21/10
to Google App Engine
I don't think you understood what he was saying. Google support sent
him an email about their impending takedown with spam links in the
body of the email, resulting in the official Google email being caught
in spam filters and not being delivered.

That definitely *is* something the support team should avoid doing in
the future.


On Dec 21, 3:01 am, Jeff Schwartz <jefftschwa...@gmail.com> wrote:
> Hi
>
> Respectfully, I don't really think it is nor should it be the responsibility
> of the support team. It should be, I believe, the responsibility of every
> AppEngine developer to ensure that their application adheres to the TOS
> because that is what we agreed to out of choice when we signed up.
>
> Perhaps you can add some logic into your application that would allow those
> who spot potential spam to report it and that then would allow you to take
> some action.
>
> Jeff
>
>
>
>
>
>
>
> On Tue, Dec 21, 2010 at 2:12 AM, vrypan <vry...@gmail.com> wrote:
> > OK, mystery solved.
>
> > Ikai's emails contained the links that were used by spammers, and
> > GMail treated them as... spam :-) This is something that the support
> > team might have in mind for the future...
>
> > P.
>
> > On Dec 21, 7:53 am, vrypan <vry...@gmail.com> wrote:
> > > Ikai, thanks for stepping in, but I still can't find any emails from
> > > you in my inbox.
> > > Could you please resend whatever you have send me? (BTW, I just
> > > received an order receipt from AppEngine, so I'm sure I'm checking the
> > > right email)
>
> > > Thank you,
>
> > > Panayotis.
>
> > > On Dec 20, 11:08 pm, "Ikai Lan (Google)" <ikai.l+gro...@google.com<ikai.l%2Bgro...@google.com>
> > > > >>>> google-appengi...@googlegroups.com<google-appengine%2Bunsubscrib e...@googlegroups.com>
> > <google-appengine%2Bunsu...@googlegroups.com<google-appengine%252Bunsub scr...@googlegroups.com>
>
> > > > >>>> > > .
> > > > >>>> > > For more options, visit this group athttp://
> > > > >>>> groups.google.com/group/google-appengine?hl=en
> > > > >>>> > > .
>
> > > > >>>> --
> > > > >>>> You received this message because you are subscribed to the Google
> > > > >>>> Groups "Google App Engine" group.
> > > > >>>> To post to this group, send email to
> > google-a...@googlegroups.com.
> > > > >>>> To unsubscribe from this group, send email to
> > > > >>>> google-appengi...@googlegroups.com<google-appengine%2Bunsubscrib e...@googlegroups.com>
> > <google-appengine%2Bunsu...@googlegroups.com<google-appengine%252Bunsub scr...@googlegroups.com>
>
> > > > >>>> .
> > > > >>>> For more options, visit this group at
> > > > >>>>http://groups.google.com/group/google-appengine?hl=en.
>
> > > > >>> --
> > > > >>> You received this message because you are subscribed to the Google
> > Groups
> > > > >>> "Google App Engine" group.
> > > > >>> To post to this group, send email to
> > google-a...@googlegroups.com.
> > > > >>> To unsubscribe from this group, send email to
> > > > >>> google-appengi...@googlegroups.com<google-appengine%2Bunsubscrib e...@googlegroups.com>
> > <google-appengine%2Bunsu...@googlegroups.com<google-appengine%252Bunsub scr...@googlegroups.com>
>
> > > > >>> .
> > > > >>> For more options, visit this group at
> > > > >>>http://groups.google.com/group/google-appengine?hl=en.
>
> > > > >> --
> > > > >> You received this message because you are subscribed to the Google
> > Groups
> > > > >> "Google App Engine" group.
> > > > >> To post to this group, send email to
> > google-a...@googlegroups.com.
> > > > >> To unsubscribe from this group, send email to
> > > > >> google-appengi...@googlegroups.com<google-appengine%2Bunsubscrib e...@googlegroups.com>
> > .
> > > > >> For more options, visit this group at
> > > > >>http://groups.google.com/group/google-appengine?hl=en.
>
> > > > >>  --
> > > > >> You received this message because you are subscribed to the Google
> > Groups
> > > > >> "Google App Engine" group.
> > > > >> To post to this group, send email to
> > google-a...@googlegroups.com.
> > > > >> To unsubscribe from this group, send email to
> > > > >> google-appengi...@googlegroups.com<google-appengine%2Bunsubscrib e...@googlegroups.com>
> > <google-appengine%2Bunsu...@googlegroups.com<google-appengine%252Bunsub scr...@googlegroups.com>
>
> > > > >> .
> > > > >> For more options, visit this group at
> > > > >>http://groups.google.com/group/google-appengine?hl=en.
>
> > > > >  --
> > > > > You received this message because you are subscribed to the Google
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> > > > > To unsubscribe from this group, send email to
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> > <google-appengine%2Bunsu...@googlegroups.com<google-appengine%252Bunsub scr...@googlegroups.com>
>
> > > > > .
> > > > > For more options, visit this group at
> > > > >http://groups.google.com/group/google-appengine?hl=en.
>
> > --
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>
> ...
>
> read more »

Jeff Schwartz

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Dec 21, 2010, 3:56:15 PM12/21/10
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On Tue, Dec 21, 2010 at 3:32 PM, Darien Caldwell <darien....@gmail.com> wrote:
I don't think you understood what he was saying. Google support sent
him an email about their impending takedown with spam links in the
body of the email, resulting in the official Google email being caught
in spam filters and not being delivered.

Yup!

That definitely *is* something the support team should avoid doing in
the future.


On Dec 21, 3:01 am, Jeff Schwartz <jefftschwa...@gmail.com> wrote:
> Hi
>
> Respectfully, I don't really think it is nor should it be the responsibility
> of the support team. It should be, I believe, the responsibility of every
> AppEngine developer to ensure that their application adheres to the TOS
> because that is what we agreed to out of choice when we signed up.
>
 
But the following is certainly still valid and might save him some grief in the future:
 
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--
Jeff Schwartz

vrypan

unread,
Dec 23, 2010, 4:28:45 AM12/23/10
to Google App Engine
Wrapping this threat up...

- Ikai (from Google Support), obviously sent me a warning email that
my service was used by spammers and that I should contact him, or he
would have to disable the application.
- Unfortunately, the email Ikai sent included some of the (spammy)
short links as an example, which made GMail move it to the spam folder
and I didn't read it. As a result my application was disabled.
- After I asked here for some way to contact Google Support regarding
the problem I faced, Ikai stepped in, and the issue was resolved.
(Obviously, I want, as much as Google, to discourage spammers to use
my application).

I've been a heavy user of Google services and products for many years.
Google is doing a fair job trying to keep their services at a high
level, but there are times, when something goes wrong, that a user
feels helpless in the sense that it's hard to reach out to Google and
contact a real person and explain the problem. Even though this issue
looked (at least to me) as one such case, it turned out it wasn't.
Thank you, Ikai.

P.

On Dec 21, 10:56 pm, Jeff Schwartz <jefftschwa...@gmail.com> wrote:
> On Tue, Dec 21, 2010 at 3:32 PM, Darien Caldwell
> <darien.caldw...@gmail.com>wrote:
> > <ikai.l%2Bgro...@google.com <ikai.l%252Bgro...@google.com>>
> > > > > > >>>> google-appengi...@googlegroups.com<google-appengine%2Bunsu...@googlegroups.com><google-appengine%2Bunsubscrib
> > e...@googlegroups.com>
> > > > <google-appengine%2Bunsu...@googlegroups.com<google-appengine%252Buns...@googlegroups.com><google-appengine%252Bunsub
> > scr...@googlegroups.com>
>
> > > > > > >>>> > > .
> > > > > > >>>> > > For more options, visit this group athttp://
> > > > > > >>>> groups.google.com/group/google-appengine?hl=en
> > > > > > >>>> > > .
>
> > > > > > >>>> --
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> > > > <google-appengine%2Bunsu...@googlegroups.com<google-appengine%252Buns...@googlegroups.com><google-appengine%252Bunsub
> > scr...@googlegroups.com>
>
> > > > > > >>>> .
> > > > > > >>>> For more options, visit this group at
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>
> > > > > > >>> --
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> > > > <google-appengine%2Bunsu...@googlegroups.com<google-appengine%252Buns...@googlegroups.com><google-appengine%252Bunsub
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>
> > > > > > >>> .
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>
> > > > > > >> --
> > > > > > >> You received this message because you are subscribed to the
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> ...
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> read more »

Jeff Schwartz

unread,
Dec 23, 2010, 7:51:28 AM12/23/10
to google-a...@googlegroups.com
Glad to hear it, vrypan. Good luck with your application.

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Jeff Schwartz

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