Appeal Request for Manual App Rejection Review

[karishma kevdiya]

Dear AdMob Team,

I hope this message finds you well.

I am writing to respectfully submit an appeal regarding the recent rejection of my app with the reason: "App doesn’t adhere to program policies."

Publisher ID: pub-5631073920607842

My app currently has over 40,000 daily active users, with an average user session time of 35 minutes and 57 seconds, which reflects strong user engagement and value. After receiving the rejection notice, I carefully reviewed the AdMob Policy Center and thoroughly examined my app. I could not identify any specific policy violations mentioned in the rejection, which led me to believe that the decision may have been based on concerns about the app’s overall quality or user experience.

To address this and ensure my app fully meets program expectations, I have taken the following steps:

1. Introduced a new "Story Creation" feature with unique, modern templates that enhance user creativity and engagement.

2. Completely overhauled the user interface (UI) to deliver a more polished, professional, and user-friendly experience.

I genuinely value AdMob’s policies and standards, and I am committed to maintaining full compliance. I kindly request a re-evaluation of my app based on the recent improvements and enhancements. I believe these changes significantly improve both the app’s quality and user value.

Thank you for your time, consideration, and support. I look forward to your positive response.

Sincerely,
Karishma Kevadiya

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

I have checked your account and noticed that ad serving is disabled due to a policy issue.
Based on the AdMob app ID, the best way to get more information about your issue is the AdMob Help Center. You can also utilize the AdMob Communities for additional support.

If you have any questions about usage of the Google Mobile Ads SDK, please feel free to reach out.

Thanks,
 

Mobile Ads SDK Team

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[2025-09-09 14:05:37Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01u6AGf:ref" (ADR-00332240)

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

I understand your concern and checked your account and noticed that ad serving is disabled due to policy issues. Please note that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues.

Based on the details you shared, the best way to get more information about your issue is the AdMob Help Center. You can also utilize the AdMob Communities for additional support. 

If you have any questions about usage of the Google Mobile Ads SDK, please feel free to reach out.

Thanks,
 

Mobile Ads SDK Team

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How was our support today?

               

[2025-09-11 16:30:25Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01u6AGf:ref" (ADR-00332240)

[karishma kevdiya]

Thank you for your response. 

Hi,

My app currently has over 40,000 daily active users, with an average user session time of 35 minutes and 57 seconds, which reflects strong user engagement and value. After receiving the rejection notice, I carefully reviewed the AdMob Policy Center and thoroughly examined my app. I could not identify any specific policy violations mentioned in the rejection, which led me to believe that the decision may have been based on concerns about the app’s overall quality or user experience.

To address this and ensure my app fully meets program expectations, I have taken the following steps:

1. Introduced a new "Story Creation" feature with unique, modern templates that enhance user creativity and engagement.

2. Integrated an AI-powered Photo Sorting feature, which automatically organizes photos in a smart and seamless way. This makes my app highly unique and valuable compared to similar apps.

3. Completely overhauled the user interface (UI) to deliver a more polished, professional, and user-friendly experience.

I genuinely value AdMob’s policies and standards, and I am committed to maintaining full compliance. I kindly request a re-evaluation of my app based on the recent improvements and enhancements. I believe these changes significantly improve both the app’s quality and user value.

I would really appreciate it if you could let me know the exact issue. That way, I can clearly understand what’s wrong, fix it properly, and ensure we serve our users better.

Right now, no specific issue is being pointed out, so I’m not sure what exactly needs to be fixed. Over the past month, I’ve updated the app multiple times after carefully reviewing all policies, yet it keeps getting rejected every time.

I’m doing my best to comply with all guidelines, but without clear feedback, it's difficult to identify the problem. Could you please help me with more specific details?

Thank you for your time, consideration, and support. I look forward to your positive response.

Best regards,
Karishma.