ads stopped showing after being fine for several days

[zaragoza]

I implemented admob for a new iOS app, the app launched about 2 weeks ago. 

At first I was seeing ads, no problem. Looking at my "user activity report", I see that there was activity from 5/31/2022 - 6/8/2022. Both columns, "Daily active users" and "Daily ad viewers", have some number in them.

But starting 6/9/2022, only DAU has numbers, the DAV column shows 0.

In the code, the error I get back is below. So it implies that for some reason the ad flow has been turned off. I haven't done the PIN thing, since I haven't crossed the payment threshold (very little traffic so far). Nothing shows up in "Policy", I haven't received any emails, I did implement an app-ads.txt file which has been successfully crawled.

So I'm stumped. For 9 days things seemed fine, and the last 6 days....nothing.

Further, the customer support "link to email" is broken, I keep getting an error: "Something went wrong, please try again", and it's been broken like this for several days.

It just feels like something got triggered that shut off the ad flow, but have no idea what that could be. Is there any code I can add that might give more info as to what the issue might be? Any ideas as to the problem?

// These functions are in the GADBannerViewDelegate

// This is the func that is now being called with the "error", and the print() is printing what you see at the bottom.

     func bannerView(_ bannerView: GADBannerView, didFailToReceiveAdWithError error: Error) {

            print("\(error)")

            bannerViewController.adStatus = .failure

        }

// This is the func that was previously being called just fine.

        func adViewDidReceiveAd(_ bannerView: GADBannerView) {

            bannerViewController.adStatus = .success

        }

Error Domain=com.google.admob Code=1 "Request Error: No ad to show." UserInfo={NSLocalizedDescription=Request Error: No ad to show., gad_response_info=  ** Response Info **

    Response ID: (null)

    Network: (null)

  ** Mediation line items **

[Mobile Ads SDK Forum Advisor]

Hi Zaragoza,

Thank you for reaching out to us.

Could you kindly provide the following details via Reply to author option, for us to investigate your concern further?

• AdMob's App ID
• Ad Unit IDs (and its ad format)

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Regards,

Princess Pamela Mobile Ads SDK Team

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