Play Store build getting rejected due 'Ads that interfere with normal app use that aren’t closeable after 5 seconds'

[Rocket Llama Games]

Hi,

Our Play Store build is getting rejected due to 

• Ads that interfere with normal app use that aren’t closeable after 5 seconds

The issue is that the ad mob rewarded are not showing closeable window after 5 seconds and it is violating google play store family policies.

There is no option to not allow ads which do not have close reward ad button after 5 seconds in the Admob panel settings. Please let us know how to fix this issue.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

Please note that the maximum length to skip a rewarded ad is 30 seconds. If high-engagement ads are enabled, the maximum length to skip a rewarded ad is 60 seconds. A reward will be granted once skip time is reached.  

If the target audiences of your app are children and older audiences, then the “Monetisation and advertising that interferes with normal app use or gameplay, including rewarded or opt-in ads, that are not closeable after five seconds” is prohibited when serving ads to children or users of unknown age.

Could you please confirm whether you have included following code in your project:

RequestConfiguration requestConfiguration = MobileAds.getRequestConfiguration()

    .toBuilder() .setTagForUnderAgeOfConsent(RequestConfiguration.TAG_FOR_UNDER_AGE_OF_CONSENT_TRUE)

 .setMaxAdContentRating(RequestConfiguration.MAX_AD_CONTENT_RATING_G)

    .build();

MobileAds.setRequestConfiguration(requestConfiguration);

For more information, kindly refer to the Create a rewarded ad unit, Ads format requirements, Examples of common violations and Users under the age of consent.

Thanks,
 

Mobile Ads SDK Team

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[2025-09-04 07:29:06Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01u5op4:ref" (ADR-00331825)

[Rocket Llama Games]

Hi,

Thanks for clarify about high-engagement ads setting, we think those are turned on by default and have disabled it now. And about the mentioned code, since we are using Level Play SDK as mediation we cannot include Admob SDK related code. But we do have similar code for configuring directed towards children ads. After turning of high-engagement ads we hope the play store build gets accepted. Thanks.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Hopefully, this helps get your build approved by the Play Store.

If you run into any further issues related to the Google Mobile Ads SDK, feel free to reach out to us.

Thanks,
 

Mobile Ads SDK Team

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[2025-09-04 19:04:31Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01u5op4:ref" (ADR-00331825)