What the **** have you done to Gmail?

[Ian Bambury]

Why would I want all my labels and system labels to disappear into a
More... link?

And more importantly, why the hell have I had this imposed on me? No
Lab Feature, no 'would you like...?', no ability even to turn the
stupid 'feature'/'enhancement' off. I don't get the chance to hide
stuff, you just disparu it and don't give a toss what I want.

Google, get a grip. Don't turn into MS and impose stupid, unwanted,
unasked, for pain-in-the-arse changes that some focus group said is
'cool' when all people want is usability.

You are one step away from losing at least one customer.

Ian

[Zack (Doc)]

Ian,

As a regular reader of this group, and a participant in several other groups about GMail, I can assure you that this is not something from a focus group, and the basic functions of this change (hiding select labels, and drag-n-drop labeling) are two HIGHLY requested features.  While I may not agree exactly with the way they did it, I'm learning to use it, and submitting suggestions to Google (through proper official channels) to improve the functionality of the system.

The only label I haven't found the ability to hide/unhide is the Inbox label, which makes some sense to me anyway.  You can go in to configure which of your labels you want showing in the pane, and with Keyboard shortcuts, you don't even have to have the list open to switch to any of the labels you want.

You have to remember that all labs are experimental features and they are destined to either become a standard feature, or get removed.  They created the "lab" option as a way to quickly test new ideas, and expose them to the larger audience to see how they'll be received.  Since this was so highly requested, I'm sure it wouldn't have been a lab long anyway.

If you like having them all show, then just configure them that way.  If you'd like to hide them all, then configure it that way.  They obviously cannot please everyone, so if the way they did it is so offensive to you, and you cannot bring yourself to suggest it to them (as a true Beta tester should), then changing to another carrier is probably the best solution for you.  I hope you find what you're looking for.

--

Edith Sitwell  - "Good taste is the worst vice ever invented."

[reid]

<You have to remember that all labs are experimental features and they
are
destined to either become a standard feature, or get removed. They
created
the "lab" option as a way to quickly test new ideas, and expose them
to the
larger audience to see how they'll be received. Since this was so
highly
requested, I'm sure it wouldn't have been a lab long anyway>

For me it is better to keep these types of features in the labs and
not impose them on users. This service was wonderful for it's
efficiency and cleanliness. Now you have to keep clicking constantly
to get things done. So far the new drag and drop while I like the
idea is clumsy and requires too many clicks. It is the constant
configuring this and that in the mail service. For me I like to pick
one type of service and stick pretty much to that. This should be a
lab. There are plenty of places to screw around constantly on the
internet. Can you please leave Gmail clean and tidy.

> Edith Sitwell <http://www.quotationspage.com/quote/27717.html>  - "Good

[Sean Murphy]

    Ummm... No, he can't. He is a Gmail user, just like you. There are no Google employees reading this mailing list, or at least, none that have ever admitted it. A pleas like this should probably be addressed to Google, perhaps through the suggestions page...

-Semper in excretum sum sed alta variat

[reid]

So you're implying all the developers are no longer reading this group
either.

[peter codner]

I would have thought that it was blindingly obvious  that  they don't and  don't care about the problems  that people are having. they rely on useless faq's  which are never applicable

2009/7/4 reid <reid.bu...@gmail.com>

[Zack (Doc)]

As far as we know, the developers were NEVER reading this group.  It has always been just a user's group.

--

Unknown  - "He who hesitates is not only lost, but miles from the next exit."

[Sean Murphy]

    "No longer"? When were they ever? I don't imagine they have time to read every group that us users start. The developers might read the official groups - 
I don't know about that. But this has *never* been an official group.

-Semper in excretum sum sed alta variat

On Sat, Jul 4, 2009 at 12:54, reid <reid.bu...@gmail.com> wrote:

[peter codner]

point  taken, but google might take an occasional interest- are you an expert  Zack?maybe you know why my lady can video call me  but  not I  her

peter

2009/7/5 Zack (Doc) <za...@tnan.net>

[Zack (Doc)]

I wouldn't call myself an expert, but some might.  I don't use the video call function, so I'm sorry I don't have any tips.  Someone else might though, so you can hope they read your message here.

--

Robert Frost  - "Most of the change we think we see in life is due to truths being in and out of favor."

[Matt McDonnell]

Ian:

If you have specific suggestions on how to make the interface better,
then by all means, send comments to Google. I suspect however that
you are in the minority of folks complaining about the enhanced
labeling. It took a few minutes of learning, but I've gotten the hang
of it. Oh, and you can turn it off BTW. You can show all your labels
if that's what you want.

I like the improvement. It's not exactly how I would have done it,
but I get it. That's all that matters.

Matt

[peter codner]

Zack at least you replied  and for that I am grateful. I just wish to God that  google which makes gazillions  would spend a few dollars providing some actual , resposive, support to their products, which i appreciate are freebies. An ordinary innocent non- anaorak might naively assume that they would realise that  things like google voice and video are hard to useand that not everyone is a  computer  expert

peter

2009/7/6 Zack (Doc) <za...@tnan.net>

[JohnW]

This Help page may be of use to you
http://mail.google.com/support/bin/answer.py?hl=en&answer=100173

> An ordinary innocent non- anaorak might naively assume that they
> would realise that things like google voice and video are hard to useand
> that not everyone is a computer expert

They give you a video to watch! Doesn't tell you much so try
http://mail.google.com/support/bin/answer.py?answer=105404&ctx=sibling
and see if any of those topics helps you out.
Wonderful stuff in the Help pages - just a shame that more people
don't read them!

If you want Google Tech Support, then sign up for their Premier
service.
Your annual subs will then allow you access to their Tech guys.

[Nick Chirchirillo]

You can't expect Google (or any company for that matter) to provide live support for a free product.  It would cost far too much, and there are already lots of resources out there already for reliably help.  There are plenty of Google Groups out there (include an OFFICIAL discussion group where an actual Google employee is a member of) dedicated to almost every one of Google's services. 

 

While I agree that sometimes the help page can be a little hard to navigate through and it could be hard to find the answer you're looking for, I believe that Google is constantly working to improve it.  I notice that the main page for the help section has changed recently and things have been organized differently.

 

[peter codner]

  I  don't know  how  to sign up for their support(didn't know it existed the help pages are just useless faqs and anyway the help pages are incomprehensible to a layman

but thanks for  replying

best

peter

2009/7/6 JohnW <john.w...@gmail.com>