Hi, My gmail keeps freezing up when I go to download attachments.
The gmail antivirus scanner locks up and gives me error code 717.
Then it locks into retrying and I have to close my browser and try
again. Once locked I am unable to do anything at all in gmail. This
has been going on for 2 weeks now and I am so frustrated. I updated
my firefox browser to 5.0.1 as suggested but that didn't help the
issue. I also get other error messages too but 717 is the most common
and happens on every e-mail with attachments. Help me please!!!!!!
On Tue, Jul 19, 2011 at 9:20 PM, Janet <jfor...@gmail.com> wrote: > Hi, My gmail keeps freezing up when I go to download attachments. > The gmail antivirus scanner locks up and gives me error code 717. > Then it locks into retrying and I have to close my browser and try > again. Once locked I am unable to do anything at all in gmail. This > has been going on for 2 weeks now and I am so frustrated. I updated > my firefox browser to 5.0.1 as suggested but that didn't help the > issue. I also get other error messages too but 717 is the most common > and happens on every e-mail with attachments. Help me please!!!!!!
> Thanks, Janet
> -- > You received this message because you are subscribed to the Google Groups "Gmail-Users" group. > To post to this group, send email to gmail-users@googlegroups.com. > To unsubscribe from this group, send email to gmail-users+unsubscribe@googlegroups.com. > For more options, visit this group at http://groups.google.com/group/gmail-users?hl=en.
Hello, no gears and no offline. Yes I cleared cache and cookies and temp internet folder and still the same problem. Same problem with the older firefox and the newer one. I get a lot of attachments. This is a huge issue for me. Thanks for your time.
Janet
On Tue, Jul 19, 2011 at 4:29 PM, Marko Vukovic <marko.vuko...@gmail.com>wrote:
> Are you using Gears and Offline mail? If so, try disabling that. Did > you do the usual clear cache and cookies?
> On Tue, Jul 19, 2011 at 9:20 PM, Janet <jfor...@gmail.com> wrote: > > Hi, My gmail keeps freezing up when I go to download attachments. > > The gmail antivirus scanner locks up and gives me error code 717. > > Then it locks into retrying and I have to close my browser and try > > again. Once locked I am unable to do anything at all in gmail. This > > has been going on for 2 weeks now and I am so frustrated. I updated > > my firefox browser to 5.0.1 as suggested but that didn't help the > > issue. I also get other error messages too but 717 is the most common > > and happens on every e-mail with attachments. Help me please!!!!!!
> > Thanks, Janet
> > -- > > You received this message because you are subscribed to the Google Groups > "Gmail-Users" group. > > To post to this group, send email to gmail-users@googlegroups.com. > > To unsubscribe from this group, send email to > gmail-users+unsubscribe@googlegroups.com. > > For more options, visit this group at > http://groups.google.com/group/gmail-users?hl=en.
> -- > Marko
> -- > You received this message because you are subscribed to the Google Groups > "Gmail-Users" group. > To post to this group, send email to gmail-users@googlegroups.com. > To unsubscribe from this group, send email to > gmail-users+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/gmail-users?hl=en.
On Wed, Jul 20, 2011 at 1:34 AM, Janet Forant <jfor...@gmail.com> wrote: > Hello, no gears and no offline. Yes I cleared cache and cookies and temp > internet folder and still the same problem. Same problem with the older > firefox and the newer one. I get a lot of attachments. This is a huge > issue for me. Thanks for your time.
> Janet
> On Tue, Jul 19, 2011 at 4:29 PM, Marko Vukovic <marko.vuko...@gmail.com>wrote:
>> Hi Janet
>> Are you using Gears and Offline mail? If so, try disabling that. Did >> you do the usual clear cache and cookies?
>> On Tue, Jul 19, 2011 at 9:20 PM, Janet <jfor...@gmail.com> wrote: >> > Hi, My gmail keeps freezing up when I go to download attachments. >> > The gmail antivirus scanner locks up and gives me error code 717. >> > Then it locks into retrying and I have to close my browser and try >> > again. Once locked I am unable to do anything at all in gmail. This >> > has been going on for 2 weeks now and I am so frustrated. I updated >> > my firefox browser to 5.0.1 as suggested but that didn't help the >> > issue. I also get other error messages too but 717 is the most common >> > and happens on every e-mail with attachments. Help me please!!!!!!
>> > Thanks, Janet
>> > -- >> > You received this message because you are subscribed to the Google >> Groups "Gmail-Users" group. >> > To post to this group, send email to gmail-users@googlegroups.com. >> > To unsubscribe from this group, send email to >> gmail-users+unsubscribe@googlegroups.com. >> > For more options, visit this group at >> http://groups.google.com/group/gmail-users?hl=en.
>> -- >> Marko
>> -- >> You received this message because you are subscribed to the Google Groups >> "Gmail-Users" group. >> To post to this group, send email to gmail-users@googlegroups.com. >> To unsubscribe from this group, send email to >> gmail-users+unsubscribe@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/gmail-users?hl=en.
> -- > You received this message because you are subscribed to the Google Groups > "Gmail-Users" group. > To post to this group, send email to gmail-users@googlegroups.com. > To unsubscribe from this group, send email to > gmail-users+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/gmail-users?hl=en.
> Have you tried with a different browser, eg. Chrome?
> On Wed, Jul 20, 2011 at 1:34 AM, Janet Forant <jfor...@gmail.com> wrote:
>> Hello, no gears and no offline. Yes I cleared cache and cookies and temp >> internet folder and still the same problem. Same problem with the older >> firefox and the newer one. I get a lot of attachments. This is a huge >> issue for me. Thanks for your time.
>> Janet
>> On Tue, Jul 19, 2011 at 4:29 PM, Marko Vukovic <marko.vuko...@gmail.com>wrote:
>>> Hi Janet
>>> Are you using Gears and Offline mail? If so, try disabling that. Did >>> you do the usual clear cache and cookies?
>>> On Tue, Jul 19, 2011 at 9:20 PM, Janet <jfor...@gmail.com> wrote: >>> > Hi, My gmail keeps freezing up when I go to download attachments. >>> > The gmail antivirus scanner locks up and gives me error code 717. >>> > Then it locks into retrying and I have to close my browser and try >>> > again. Once locked I am unable to do anything at all in gmail. This >>> > has been going on for 2 weeks now and I am so frustrated. I updated >>> > my firefox browser to 5.0.1 as suggested but that didn't help the >>> > issue. I also get other error messages too but 717 is the most common >>> > and happens on every e-mail with attachments. Help me please!!!!!!
>>> > Thanks, Janet
>>> > -- >>> > You received this message because you are subscribed to the Google >>> Groups "Gmail-Users" group. >>> > To post to this group, send email to gmail-users@googlegroups.com. >>> > To unsubscribe from this group, send email to >>> gmail-users+unsubscribe@googlegroups.com. >>> > For more options, visit this group at >>> http://groups.google.com/group/gmail-users?hl=en.
>>> -- >>> Marko
>>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Gmail-Users" group. >>> To post to this group, send email to gmail-users@googlegroups.com. >>> To unsubscribe from this group, send email to >>> gmail-users+unsubscribe@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/gmail-users?hl=en.
>> -- >> You received this message because you are subscribed to the Google Groups >> "Gmail-Users" group. >> To post to this group, send email to gmail-users@googlegroups.com. >> To unsubscribe from this group, send email to >> gmail-users+unsubscribe@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/gmail-users?hl=en.
> -- > Marko
> -- > You received this message because you are subscribed to the Google Groups > "Gmail-Users" group. > To post to this group, send email to gmail-users@googlegroups.com. > To unsubscribe from this group, send email to > gmail-users+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/gmail-users?hl=en.
I've heard coworkers talking about this issue, and from what I gathered out of some idle chit chat on the topic is that this usually happens when Google is rolling out new updates. That's when the problem seems most prevalent among users, and with Google+ a short ways away from public release, it's a rational explanation. Could be wrong, only time will tell.
On Thu, Jul 21, 2011 at 6:53 PM, Janet Forant <jfor...@gmail.com> wrote: > It still does it with internet explorer. Thanks. Janet
> On Thu, Jul 21, 2011 at 2:35 PM, Marko Vukovic <marko.vuko...@gmail.com>wrote:
>> Hi Janet
>> Have you tried with a different browser, eg. Chrome?
>> On Wed, Jul 20, 2011 at 1:34 AM, Janet Forant <jfor...@gmail.com> wrote:
>>> Hello, no gears and no offline. Yes I cleared cache and cookies and >>> temp internet folder and still the same problem. Same problem with the >>> older firefox and the newer one. I get a lot of attachments. This is a >>> huge issue for me. Thanks for your time.
>>> Janet
>>> On Tue, Jul 19, 2011 at 4:29 PM, Marko Vukovic <marko.vuko...@gmail.com>wrote:
>>>> Hi Janet
>>>> Are you using Gears and Offline mail? If so, try disabling that. Did >>>> you do the usual clear cache and cookies?
>>>> On Tue, Jul 19, 2011 at 9:20 PM, Janet <jfor...@gmail.com> wrote: >>>> > Hi, My gmail keeps freezing up when I go to download attachments. >>>> > The gmail antivirus scanner locks up and gives me error code 717. >>>> > Then it locks into retrying and I have to close my browser and try >>>> > again. Once locked I am unable to do anything at all in gmail. This >>>> > has been going on for 2 weeks now and I am so frustrated. I updated >>>> > my firefox browser to 5.0.1 as suggested but that didn't help the >>>> > issue. I also get other error messages too but 717 is the most common >>>> > and happens on every e-mail with attachments. Help me please!!!!!!
>>>> > Thanks, Janet
>>>> > -- >>>> > You received this message because you are subscribed to the Google >>>> Groups "Gmail-Users" group. >>>> > To post to this group, send email to gmail-users@googlegroups.com. >>>> > To unsubscribe from this group, send email to >>>> gmail-users+unsubscribe@googlegroups.com. >>>> > For more options, visit this group at >>>> http://groups.google.com/group/gmail-users?hl=en.
>>>> -- >>>> Marko
>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Gmail-Users" group. >>>> To post to this group, send email to gmail-users@googlegroups.com. >>>> To unsubscribe from this group, send email to >>>> gmail-users+unsubscribe@googlegroups.com. >>>> For more options, visit this group at >>>> http://groups.google.com/group/gmail-users?hl=en.
>>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Gmail-Users" group. >>> To post to this group, send email to gmail-users@googlegroups.com. >>> To unsubscribe from this group, send email to >>> gmail-users+unsubscribe@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/gmail-users?hl=en.
>> -- >> Marko
>> -- >> You received this message because you are subscribed to the Google Groups >> "Gmail-Users" group. >> To post to this group, send email to gmail-users@googlegroups.com. >> To unsubscribe from this group, send email to >> gmail-users+unsubscribe@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/gmail-users?hl=en.
> -- > You received this message because you are subscribed to the Google Groups > "Gmail-Users" group. > To post to this group, send email to gmail-users@googlegroups.com. > To unsubscribe from this group, send email to > gmail-users+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/gmail-users?hl=en.
Can you forward such messages (those with attachments) to another Gmail account? Do you encounter the same problem with the attachments on the second account? (I occasionally run into some weird kind of persistent problem with one of my accounts that I don't with my other accounts--might last a few days or a few weeks. This can be the result of an account anomaly or just a Google server problem.)
