Possible buyer's remorse? - help me figure this out!

[weirdbird]

I ordered three pairs of new specs from Goggles4U just before
Christmas. They arrived about two weeks ago. I like all three frames,
though one semi-rimless frame took a little tweaking - one lens wasn't
seated quite correctly, and one temple hinge was kind of loose. But I
was able to fix those issues myself.
So I like how the glasses look, but not how they feel. One pair seems
to work well and doesn't give me eyestrain, though I'm still working
on getting them to sit comfortably on my head. They're a plastic frame
and seem slightly heavy...
Both metal frames seem to be giving me a lot of eyestrain. I keep
having headaches by late afternoon. - and sometimes queasiness, too.
I'm not happy about this! And I can't just take them back to the shop
and say, "Hey, these are giving me trouble, what's going on?"
I don't know yet whether I'm just going to be sorry I tried this and
never do it again, or whether there will be some way to make these
work after all. I have so many questions... maybe answers are out
there somewhere, but honestly, my eyes hurt too much to stay online
looking for very long! Any suggestions from other GlassyEyes readers
would be really welcome.
Here are my questions: How can I tell if the prescription has been
wrongly made, including the PID? Is there some way I can evaluate
myself? or would I have to take it back in to my optometrist? (- who I
just went to for the first time, and who seemed very snooty and
upmarket, so I'm pretty reluctant to go to him and say, "Hey, what's
wrong with my $30 glasses?....")
How do other people get their new online-ordered glasses adjusted to
fit their faces? I keep hoping maybe these glasses are just sitting
crooked, and that when I get them adjusted they'll work better. I
discovered this weekend that Lenscrafters will adjust glasses for a
small fee ($10/pr), so I might take my pairs in to the nearest
Lenscrafters tomorrow...
For other people who've succumbed to the temptation to get multiple
pairs, how often do you switch pairs, and does it cause you any
trouble? I've been switching among my three pairs a lot, trying to
find comfort! - and maybe that switching, in itself, is contributing
to the problem... I don't know.
Any and all suggestions very welcome! I feel so stuck... I really
wanted this to work out!
Weirdbird in Cambridge, MA

[Chuck]

I took my glasses to a local WalMart and they checked them for free.
Made sure they matched the prescription, and everything was fine.
They did it for free.

At least one of my local opticians will also do adjustments for
free...you might check comparable places in your area.

-- Chuck Knight

[powrwrap]

> On Jan 22, 6:34 pm, weirdbird <weirdb...@weirdbirdinlove.net> wrote:

> And I can't just take them back to the shop
> and say, "Hey, these are giving me trouble, what's going on?"
> I don't know yet whether I'm just going to be sorry I tried this and
> never do it again, or whether there will be some way to make these
> work after all. I have so many questions... maybe answers are out
> there somewhere, but honestly, my eyes hurt too much to stay online
> looking for very long! Any suggestions from other GlassyEyes readers
> would be really welcome.
> Here are my questions: How can I tell if the prescription has been
> wrongly made, including the PID? Is there some way I can evaluate
> myself? or would I have to take it back in to my optometrist? (- who I
> just went to for the first time, and who seemed very snooty and
> upmarket, so I'm pretty reluctant to go to him and say, "Hey, what's
> wrong with my $30 glasses?....")
> How do other people get their new online-ordered glasses adjusted to
> fit their faces? I keep hoping maybe these glasses are just sitting
> crooked, and that when I get them adjusted they'll work better. I
> discovered this weekend that Lenscrafters will adjust glasses for a
> small fee ($10/pr), so I might take my pairs in to the nearest
> Lenscrafters tomorrow...

Wow, an awful lot of bad experiences with Goggles4U recently.

If you go to Lenscrafters for the adjustment be sure to have them
check the prescription too.

I took my Zenni progressives to a Pearle Vision, an independent
optometrist, and a Wal-Mart. My approach is to go into an optometrist
at a non-busy time of the day (perhaps when they first open) and say:

"Hello. My glasses seem to be giving me problems. Could you please
check them on your lensometer to see if the prescription is accurate?
I'd rather not say where I bought them so as not to influence your
test in any way. By the way my pd is 67mm, if that helps you."

All three did it without hesitation. Well, the expensive independent
optometrist asked, "what is the prescription supposed to be?" to which
I answered, "why don't you tell me what it is and I'll compare it with
my prescription"

I think most people asked to do this test know their product lines and
can see that you didn't buy your glasses from them and therefore want
to do a good job testing them hoping their results will conflict with
the prescription, thus leading to a possible sale.

After I get the results I say, "I wonder if they are sitting on my
face correctly. Could you take a quick look and let me know?"

Believe it or not I got the best service from Wal-Mart. The
optometrist located the set height point of my lenses then placed a
clear plastic stencil marked with crosshairs on my lenses. The
crosshairs indicated where my pupils should be when the glasses were
being worn by me. She stood back a couple of feet and looked directly
in my eyes and said they were perfect. (I had tweaked them to fit my
face when I first received them).

> For other people who've succumbed to the temptation to get multiple
> pairs, how often do you switch pairs, and does it cause you any
> trouble? I've been switching among my three pairs a lot, trying to
> find comfort! - and maybe that switching, in itself, is contributing
> to the problem... I don't know.

I've got a distance set of polarized lenses for driving, a distance
set with clip on magnetic sunshades, a rimless progressive set, and a
set of reading glasses. I switch between the progressives and the
sunglasses whenever it's sunny out and I'm driving (typically a couple
times a day) then I switch to my readers at night. No problems, but I
don't have a very severe prescription.

Good luck and keep us updated.

[RxMom]

I have taken mine to our optometrist's office for adjustments, and
they will check the prescription as well as the pupil distance (PD). I
highly recommend this as 2 out of 2 glasses from Goggles4U so far had
an incorrect PD. This may account for some of the symptoms that you
are feeling. I am hoping that my 3rd pair (last chance!) that I
receive from them will be rectified. Good luck!

[abby]

I change out my glasses all the time and I have no issues at all. I
have some script sunglasses and about 10 pairs of regular glasses so
at times I wear 2 to 3 different pairs in a day depending on what I am
doing or where I am going. I have had no issues. All my frames but 2
are plastic and most I have gotten from Zenni.
Hope that helps in some way, sorry for your trouble. I first start
out with only ordering one pair from any given site as a test to see
if its worth my time and money to continue with that provider. I
haven't ordered any from goggles4u though.

[weirdbird]

Thanks, all, for the thoughts and encouragement!
Lenscrafters confirmed that the PD was way off on the two pairs that
were giving me the worst trouble.
It's almost like they just set their machine to crank out three
identical sets of lenses for my three pairs, WITHOUT accounting for
the fact that the nose bridge on two of the frames was quite wide...
Anyway, I emailed Goggles4U promptly with this new information and
they wrote back promptly, asking me to send them new frame choices
(both of those are out of stock) and they'll send me new glasses
ASAP.
We'll see if the new ones work for me!... will post an update.
I'm a little disappointed that they wouldn't pay for me to send back
one of the frames that I really liked, and that's now out of stock, to
just get new lenses put in it.
I guess I could still wear those glasses for short periods of time, if
the style was ever worth the headache to me... :-)
Or maybe someday I'll be motivated enough to have better lenses put in
them. We'll see.
Fortunately their selection is pretty good and I was able to find a
couple more frames I think I like...
Weirdbird

[Chuck]

I just have to make an observation...and please, don't hate me for
it. Let me preface this, by saying I've never dealt with G4U, myself.

When I was researching online eyeglasses, I asked about several
places, and Zenni in particular, primarily because of the price. I
was given the standard warning about how Zenni's customer service is
so lacking, and if anything goes wrong I'll be sorry I didn't go with
one of the other ones...like G4U.

Well, I just have to wonder... I mean, mistakes happen. BUT, Zenni
made my glasses right, and that seems to be the norm. G4U, on the
other hand, has several current threads about problems...and about
their wonderful customer support. I just looked it up, and there are
numerous problems, most dealing with improperly made glasses, and even
one talking about lost funds and chargebacks.

It just makes me wonder where our priorities should be placed...the
willingness to "make it right" when a mistake is made...or buying at a
store that isn't making so many mistakes?

Something to think about. It really makes me question G4U's current
ranking on GlassyEyes.

- Chuck Knight

[powrwrap]

> On Jan 24, 1:11 pm, Chuck <chuckkni...@gmail.com> wrote:

> Well, I just have to wonder...  I mean, mistakes happen.  BUT, Zenni
> made my glasses right, and that seems to be the norm.  G4U, on the
> other hand, has several current threads about problems...and about
> their wonderful customer support.  I just looked it up, and there are
> numerous problems, most dealing with improperly made glasses, and even
> one talking about lost funds and chargebacks.

> It just makes me wonder where our priorities should be placed...the
> willingness to "make it right" when a mistake is made...or buying at a
> store that isn't making so many mistakes?

> Something to think about.  It really makes me question G4U's current
> ranking on GlassyEyes.

Good post.

There really is a lot of G4U complaints lately. If Zenni makes 10,000
pairs a month and we get only an occasional complaint, how many pairs
does G4U make per month?

In other words, what is their complaint rate? Seems kind of high in
this group. And yes, I know it's not a scientific study.