Ancestry.com no longer supports Safari

[SparkMan]

I am posting this on here as a notification of impaired services
possibly leading to absolute Mac lockouts in the future.

I just got off the phone with Ancestry call center because of unusual
no access happenings, especially on the censuses. I was told point
blank that they do not support Safari and are suggesting Firefox as
THEIR browser of choice for ALL platforms. Has anyone else
encountered problems with them?

Sparkgapper

[Kevin Gartner]

That's surprising to me (that ancestry.com is anti-Safari).
ancestry.com better have lots of influence with Firefox. Firefox
11.0, released recently, often crashes when used with Place Advisor.
Firefox 10.x did not crash at all with Place Advisor, though it had
other issues.

Until Firefox fixes some issues in 11.0, I recommend Safari. Sorry
that the public is being pulled both ways.

Kevin

[Kevin Gartner]

By the way, I filed two crash reports with Firefox about the crashes
in 11.0.

Kevin

On Mar 16, 7:24 am, SparkMan <wg...@elp.rr.com> wrote:

[bymyart]

Sparkgapper,

I access Ancestry on a PC and a Mac that sit side-by-side. I have had all kinds of problems where they will block me out for bits of time, telling me that my account is being logged on somewhere else... and census records are sometimes a problem... also when I work on my trees from my iPad, if I try to access a census record or other records, it makes me log on again, over and over and over. Drives me nuts!

“Those who expect to reap the blessings of freedom must, like men, undergo the fatigue of supporting it.” - Thomas Paine

[Lorel Kapke]

Yes, Ancestry continues to crash while using Safari!

The cause of freedom is not the cause of a race or a sect, a party or a class - it is the cause of humankind, the very birthright of humanity.
Anna Julia Haywood Cooper (ca. August 10, 1858 – February 27, 1964) author, educator

[tom kunesh]

i use Chrome on my Mac mini - very stable, never any problems with ancestry.com

;>

____________________________________________________________________________

If there is a vegetative soul, an animating power that all things share,
there must be great rejoicing out there on windy days, ecstasy,
for trees move so slowly on calm days. At least it seems that way to us.
On days of high wind they move so freely it must give them
a cellular pleasure close to terror.

- Louise Erdrich, the Blue Jay's dance

[SparkMan]

This is only part of my problem but it is mostly attempting to access
an invalid or corrupt page name, Their Error Message reads "Database
ID or database name specified incorrectly or the database is no longer
Valid." The other part of this is the specific page of the census
comes up with the bottom part (names on the page with specific search
name location) missing.
Sparkgapper

[Thomas Dineen]

I too called to complain when a problem entering credentials on my relatives iMac. The support team said it was due to Safari. Aupported said it would be beat to use FireFox.  So I switched to Firefox and problem when away.

This was about 3 months ago

--
Sent from Gmail Mobile

[George Weis]

Good information.  I am not an Ancestry user but was considering.  No longer.  I don't do anti-Mac companies.
george

[Swanfoth]

Actually the sites should support no specific browser. Instead they should support the free, open WWW standards like HTML etc.
The sites that declare 'supporting browser X or Y' are just advertising their incompetency.
And if the browser can't handle the standards it needs immediate update or oblivion.

[Thomas Dineen]

Just to be clear about my issue - my my own Mac notebook using Safari has been great.  But when using another person's IMac that previously had a different login account, it was an issue whening logging into my user account.  Somehow the error could not be explained by support.  

Support said Sarfari is fine but they test an support the FireFox and Explorer.  

My feeling was there could be issues on their Server-side cookies for mixing login credentials.

I do agree that it appears to be a windows based supported tier 1.