South Carolina, Will Relocate USA
Ph: (864) 684-0075
An experienced professional services member willing to relocate for the
right position, with 10 years of expertise and having versatile experience
as a project manager, business requirements analyst, help desk management
services, systems analyst, process engineering and call center specialist
provider utilizing various disciplines. Knowledge of principles, practices,
skill in organizing resources and establishing priorities, ability to
develop projections, plans, and implement short or long-range goals within
the information services, telecomm, manufacturing and healthcare industries.
Recipient of letters of recognition from General Dynamics, AT&T
Telecommunications, Lucent Technologies, California HealthCare System, Avaya
Telecomm, McKesson Pharmaceutical and Bell South.
Systems Analyst encompassing various responsibilities within the
implementations of the engineering, development, design and deployment
efforts. Knowledge in strategy of vertical integration: designing,
developing software applications and producing key technologies for new
products and service offerings. Manage the operations and activities
associated with the firm's information technologies and telecommunications
units. Provide services and coordinates requests, acquisitions,
installations, system designs/reconfigurations, maintenance, and servicing
of all support centers, client-servers, and telecommunications supporting
equipment. Labored with teams to develop project estimates and customer
account management services approved estimates, project budgets, track
jepordory, task and delivery dates, reported budgets, accruals, and
variances to other business units and management.
Project Management Director ability to work with remote project sponsor,
stakeholders, end users, vendors and project team members to ensured
adherence to Best PMO, quality standards, Best standards for creating
management work products, professional project management practices.
Responsible for planning, directing, managing departmental projects for call
center support services with special initiatives on nationwide impact.
Proficiencies included are project methodologies, production scheduling,
material management and product life cycles and user requirements gathering.
Design tracking databases for all related documentation, Gantt charts,
benchmarking processes and procedures, strategy for phased functionality
rollout, defining scope for all phases of products, work force breakdown
schedules and operations. Services included benchmarking projects for
developing best practice systems for Lucent, AT&T, Avaya, Sprint data
project deliverables across multi-site enterprise environments for both,
regulated union and non-union environments. Current experience with
implementation of one or more of the Microsoft Active Directory, Microsoft
Exchange Server, Systems Management Server, and competitive industry
knowledge of messaging solutions; security solutions, software packaging and
distribution, patch management techniques and processes.
Business Requirements Analyst that promoted effective communication between
software developers, engineers, business owners, users and stakeholders that
characterizes successful projects.
Expertise within the Microsoft's Product Activation environments with skills
in development processes, product assessment, technical documentation,
building structured processes, developing schedule templates and delivered
workshops with various participants to validate documentation. Identified
and recommend process improvements and tactical direction for defining
product functionality, order processing of materials, contract management,
material controls in using business expertise and technology skills.
Transformed requirements to design; created Quality Function Deployment's
(QFD) structured framework to guide work including: proper classification of
benefits, wants, needs, measures, features, implementation alternatives and
criteria, competitive analysis, and risk assessment.
Product Development Manager providing development services, system
analysis/design, migrations and upgrades to legacy systems to leverage
distributed technologies in centralized computing environments.
Delivered and worked on national project rollout for major account worth $66
million, achieved target of 166 ISP co-locate deployments and service
offerings. Organized groups into specialized teams in order to define
responsibilities, promote development of new service offerings, software
development, set installation standards, and mange programming teams.
Duties were software development management while leading user interface
designs for new global enterprise products and managing lifecycle from
beginning to end. Planed the general release of new service offerings, while
writing MRD/FSD, and managing cross-functional teams and development
partners. Facilitated periodic team meetings to ensure cross unit best
practice distribution, supported analysis and monitoring the timely,
accurate and complete information.
George Washington University, School of Business, Risk Management, 1999
Project Management Institute, Project Management Professional 2000
Greenville Technical College, Information Technologies Design, 2004
State University of New York at Albany, BS Communications 1988
AT&T Distribution Management; AT&T Resource Planning; AT&T Customer
Relationship Management (CRM);
Lucent Call Center Design; Lucent Project Management (PMP); Lucent IVR,
Audix and Email Messaging;
Lucent Telephony Integration (CTI); Avaya IP Telephony; Avaya Communication
Manager; IBM E-Commerce
Avaya BCMS Definity PBX Networks; JD Edwards/EDI Administration (Asset /
Audit / Inventory); Lotus Notes
IBM TCP/IP Networking; PeopleSoft; Microsoft Office Professional (Word,
Access, Excel, PowerPoint);
Microsoft Project, MS Access; MetaSolv-TBS, Clarify, BillPlex, RevChain;
Citrix MetaFrame; Visio 5.1;
Cisco, System Analysis; Novell NetWare; Reflections; Crystal Reports,
FrontPage, Macromedia DreamWeaver; DB2 Administration; Oracle SQL/PL System
Design; ACT! Database; Adobe PageMaker; HEAT;
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