No One is Home: Now I'm Leaving FeedBurner, Too

[mkbergman]

I have posted more than 8 times now to this group seeking support or
answers as to why there were massive subscriber drops in the
FeedBurner service going back to Aug 16 of last summer (see
http://groups.google.com/group/feedburner-statistics/browse_thread/thread/962002972579e50c?hl=en
for my first post on this subject). Many, many others have posted
similar complaints or observations, also including the drop of
FeedBurner beta.

Not ONE response or reply has been forthcoming from Google on these
requests. There is NO support on this support forum.

Needing useful statistics on my site subscribers, I have now dropped
FeedBurner and installed my own answer (see
http://www.mkbergman.com/996/the-conditional-costs-of-free/).

I know that Google announced they were deprecating the FeedBurner API
last May 21. But, nowhere in that announcement, nor on this forum,
have they indicated they were also going to end support or not fix
bugs. This behavior and lack of communication is shameful, and smells
of arrogance.

I suspect Google actually wants to kill FeedBurner via a slow death,
unannounced. A cynic might observe that feed subscribers and feed
readers undercut the direct visitor model supported by ads, the heart
of Google's revenue model.

What do you think about this? Agree or disagree?

[Lewis Packwood]

I've experienced exactly the same problem - subscriber numbers have
mysteriously plummeted and then plateaued for no reason. Google, why
is this happening?

On Feb 14, 3:40 pm, mkbergman wrote:
> I have posted more than 8 times now to this group seeking support or
> answers as to why there were massive subscriber drops in the

> FeedBurner service going back to Aug 16 of last summer (seehttp://groups.google.com/group/feedburner-statistics/browse_thread/th...

> for my first post on this subject). Many, many others have posted
> similar complaints or observations, also including the drop of
> FeedBurner beta.
>
> Not ONE response or reply has been forthcoming from Google on these
> requests. There is NO support on this support forum.
>
> Needing useful statistics on my site subscribers, I have now dropped

> FeedBurner and installed my own answer (seehttp://www.mkbergman.com/996/the-conditional-costs-of-free/).

[Jonathan2]

Agree - and thanks for posting what a lot of us were thinking. All I need it for is stats, and the last feedburner blog entry says:
" Good news! Today, we will be rolling out a new, experimental interface for Google FeedBurner. The real story is what’s new under the hood, however: the new interface provides real time stats for clicks, views, and podcast downloads, which means you can start seeing what content is drawing traffic from feed readers, Twitter, and other syndicated sources as it happens."

Looks like it was silently withdrawn. All I need to do is track downloads from a self-hosted podcast, but as Mike notes, the feedburner stats are too unreliable now and the idea of learning a deprecated API doesn't fill me with joy.

Any ideas?