Experience Matters Google Group

Local hospital MRSA infection rate iphone app

lokidt...@googlemail.com (David Cox) — Wed, 15 Dec 2010 11:31:39 UT

It gives me great pleasure to announce a UK first - an iPhone app
which gives you access to the two main superbug (MRSA and C.
difficile) infection rates in your local hospitals!

Thanks to the Government's data transparency policy, it is now
possible to see the official infection rates at all English hospitals,

Re: [Experience Matters] Digest for experience-matters@googlegroups.com - 1 Message in 1 Topic

lokidt...@googlemail.com (DTC) — Tue, 14 Dec 2010 16:10:05 UT

Nice!
App approved by Apple yesterday - just waiting for it to go live on the App
Store before I fire out a press release to Health editors at broadsheets and
the BBC...
PS - you went down will here with Lisa - good work!
On 14 December 2010 16:06,
<experience-matters+noreply@go oglegroups.com<experience-matt ers%2Bnoreply@googlegroups.com >

patient experience is the “smoke-alarm for patient safety”

neil.ba...@iwantgreatcare.org (Neil Bacon) — Mon, 13 Dec 2010 16:08:24 UT

I hope fellow members of the group will be interested in this blog
posting:
[link]

Neil

Kings Fund Paper 'The Quality of Care in General Practice - with interesting content ref patient experience

michaela.fi...@googlemail.com (MichaelaF) — Tue, 09 Nov 2010 18:31:27 UT

Dear All
i thought you may like to see this .

KINGS FUND Oct 2010
The quality of care in general practice
Capturing opinions from the front line..

[link]

for those of you who have , its a good read , agreed ?
I was particularly interested in the patient 'survey' question and

Excellent blog posting from KF Point of Care

shaibal....@iwantgreatcare.org (Shaibal Roy) — Tue, 07 Sep 2010 11:51:42 UT

Essential reading for patient experience-types IMO:
[link]
Best
SR

Turning vision of White Paper into reality: a single currency of healthcare quality

neil.ba...@iwantgreatcare.org (Neil Bacon) — Fri, 13 Aug 2010 12:24:52 UT

I’ve just posted this short piece about the huge task ahead for those
who have to turn the words of the White Paper into reality with
respect to patient experience and PROMs:
[link]

Does this chime with others experience and thoughts, or am I an n of 1

Most useful articles on the White Paper and Outcomes Framework

shaibal....@iwantgreatcare.org (Shaibal Roy) — Fri, 13 Aug 2010 11:15:29 UT

Dear All
I was just reading a(nother!) response to the White Paper and thought I'd
ask around if anyone has read anything especially useful/succinct that could
be shared. Any links/attachments appreciated++.
We're putting together something specific for the Outcomes Framework
consultation, focused mostly on domain 4 but trying to suggest next steps to

Re: [Experience Matters] Service experience in urgent and emergency care

scarlet.scor...@me.com (Michaela Firth) — Tue, 03 Aug 2010 12:04:48 UT

On leave but will call when I'm back
Thanks
Ps interesting stuff I promise
Michaela
Sent from my iPhone -Please excuse poor spelling !
07590 394287

Re: [Experience Matters] Service experience in urgent and emergency care

kanan.pa...@googlemail.com (Kanan Pande) — Tue, 03 Aug 2010 11:40:00 UT

I couldn't agree more with your comment on getting people to the
right place to start with.
Would really like to hear your experience though.
Many thanks
Kanan Pande
kanan.pa...@googlemail.com

Re: [Experience Matters] Service experience in urgent and emergency care

michaela.fi...@googlemail.com (Michaela Firth) — Tue, 03 Aug 2010 10:55:01 UT

Hi
I have experience relating to social marketing / behavioral drivers of users of urgent and emergency care. Happy to share
However I would throw in the mix that getting people accessing the most appropriate services first enhances experiences. Also a fundamental consideration for efficiency and productivity

Service experience in urgent and emergency care

shaibal....@iwantgreatcare.org (Shaibal Roy) — Tue, 03 Aug 2010 10:19:41 UT

Dear All
I've been learning more about experience tracking in urgent and emergency
care. I was wondering if anyone could share their local experiences of
patient/service experience projects in emergency departments, walk-in
centres, out of hours care, etc. Any striking lessons learned?
As ever, if anyone knows of any key papers for this topic please could you

Re: Useful references for the use of Net Promoter Scores in health care

suzanne.horo...@improvement.nhs.uk (Suze) — Fri, 30 Jul 2010 08:27:44 UT

It is so exciting to see healthcare organisations starting to use a
question relating to recommendation.

A Net Promoter Score however is obtained only by asking "How likely
are you to recommend" and offering a scale of 0 to 10 with 0 being not
at all and 10 the most likely. Those responding 9 and 10 ONLY are

RE: [Experience Matters] Useful references for the use of Net Promoter Scores in health care

Thu, 29 Jul 2010 07:14:58 UT

Hello all
In our Trust we have been using the question - "Would you recommend the ward/department/hospital to your family and friends? Yes/No" on our real time patient experience trackers and have nearly 20,000 responses that say 95% would. This is pretty good evidence for the PCT, SHA and our customers.

RE: [Experience Matters] Useful references for the use of Net Promoter Scores in health care

sue.pic...@mcht.nhs.uk (Pickup Sue (RBT) Mid Cheshire Tr) — Wed, 28 Jul 2010 15:31:05 UT

We are including a question to ask patients "based on their experience would you recommend the hospital to family and friends"
in all our local patient satisfaction surveys

It is early days yet but we are building up a picture

Sue Pickup
-----Original Message-----
Sent: 27 July 2010 17:23
To: experience-matters

Useful references for the use of Net Promoter Scores in health care

shaibal....@iwantgreatcare.org (Shaibal Roy) — Tue, 27 Jul 2010 16:22:50 UT

Hi all
I was reading about the use of Net Promoter Scores, but can't find anything
useful for Net Promoter use in health care. Can anyone recommend any
resources/references? For colleagues in Trusts using the Net Promoter
approach, how useful is it?
Thanks,
Shai