Looking for Help Desk Support for our client based in Raleigh, NC for a 6 Months Project (Direct Client -- Immediate interviews)
Sameer Neve
Hi,
Hope you are doing great.
We at eSystems are looking for a Help Desk Support for one of our client based in Raleigh, NC. Please reply with your updated word format resume as soon as possible. Please send 3 references in the below mentioned format at sam...@esystems-inc.com.
Title: Help Desk Support (Minimum 4 years experience)
Location: Raleigh, NC
Duration: 6Months
Required
Skills:
• Minimum of two (2) years experience performing technical support or help desk
responsibilities
• Minimum of a bachelor’s degree in instructional technology, information
systems, or a related field
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to perform well in a multi-task environment
• Excellent written and oral communication skills
• Demonstrated experience working in a team environment
Preferred Skills:
• Experience working in a university environment
• Experience working with Moodle
• Experience working with OpScan
Job Description:
The
University of North Carolina (UNCC) is seeking to fill a short term
(approximately 6 month) contractor assignment. This position will report to the
Technical Systems Lead in the Center for Teaching and Learning, a division of
Information and Technology Services. The position will assist with help desk
operations for the Moodle learning management system (LMS) and other
instructional technologies, including direct handling of technical support
requests from faculty, staff, and students.
Duties may include:
• Diagnosing and resolving increasingly complex issues by developing an
in-depth knowledge of the technology and how it is successfully applied in an
instructional or academic context
• Consulting with subject-matter experts and available information resources to
identify the most appropriate course of action for each issue
• Communicating the steps required to resolve each issue in an appropriate and
effective manner, based on the skill level and other characteristics of the
specific client
• Redirecting requests to the appropriate parties as necessary, including
urgent or sensitive issues that must be addressed by management staff and
highly complex issues escalated to subject matter experts
• Sharing common issues, best practices, and other acquired knowledge using
e-mail, internal knowledge bases, and other forms of electronic or face-to-face
communication
In addition, the position may assist with OpScan operations, which involves
scanning paper forms using an Optical Mark Reading (OMR) device and associated
computer software.
Duties may include:
• Prioritizing individual requests as necessary to ensure that urgent requests
are completed on time
• Verifying that paper cover sheets are completed correctly and electronic
results are successfully sent
• Communicating directly with faculty by phone, e-mail, or face-to-face to
arrange pickup or answer questions regarding OpScan operations
• Troubleshooting minor software problems or mechanical malfunctions,
escalating more serious issues to the appropriate parties for resolution
Thanks & Regards
Sameer Neve
Work: 609-945-3686
Email: sam...@esystems-inc.com
Web: www.esystems-inc.com