[erlang-questions] Install win64 r15B02 on Windows 2012 server issues

[Mark Ward]

Hello,

I have a freshly created Windows 2012 x64 server with GUI.  The first application to install was erlang.  It appears the win64 installer fails to install all of the files required for erlang OTP R15B02.  The win32 installer works.

I am using the otp_win64_R15B02_with_MSVCR100_installer_fix.exe installer and the 32bit version.  Below is more details about what happened.

1. Ran otp_win64_R15B02_with_MSVCR100_installer_fix.exe as administrator.  It found the C runtime library was not installed but it didn't prompt or run the installer for the c runtime library.  The installer continued without error.  The path "c:\program files\erl5.9.2 exists but the sub folder "bin" did not exist.  It appears the win64 installer didn't install all files.

2. Uninstalled win64.  No errors given during uninstallation.

3. Ran otp_win32_R15B02_with_MSVCR100_installer_fix.exe as administrator.  It found the c runtime library was not installed.  It prompted and installed the runtime and the rest of the installer went without error.  The win32 version worked.

Thinking the c runtime library installation was the issue...

4. Uninstalled win32.  No errors given during uninstallation

5.  Ran otp_win64_R15B02_with_MSVCR100_installer_fix.exe as administrator.  The installer detected the C runtime library was already installed and had it unchecked in the installer.  The installer then ran and gave no errors.  The path "c:\program files\erl5.9.2 didn't contain the "bin" folder.  The win64 was incomplete.

Since then I have reinstalled the win32.

So far the issues with the installation of the win64 is repeatable.  Please let me know if there is anything I can do to further help identify if this is a real issue.

-Mark

[Patrik Nyblom]

Hi!

Actually Win 2012 should already have the libraries installed, I wonder what's wrong...

Could you try installing the vcredist manually (download from http://www.microsoft.com/en-us/download/details.aspx?id=14632) and see if anything gets better?

The bin directory not being populated indicates that Install.exe in the top erlang installation dir could not be run. Could you also try to run that from a command line and see if it says something interesting (like "i cannot find the dll's, i'm a very sad windows exe" or something...). It gets run by the installer at the end to copy some files, it may be silent if it fails to start...

When installing, you get a log window (that you can see if clicking the "Show details" button when files are expanded). If you run the x64 installation, with documentation unchecked, klick show details, wait until the installation is done, then rightclick the log and select "Copy details to clipboard", you can then paste the log in a mail and send it to me (p...@erlang.org). If we're lucky, it might contain a hint about why Install.exe is not run or what happens to the x64 vcredist installer.

Cheers,
/Patrik

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[Mark Ward]

Hi Patrik,

It looks like the installer does not install the vcredist x64 2010 version and fails to detect it correctly.  After I downloaded the vcredist x64 2010 and installed it the erlan win64 installation worked.  I see the bin directory!  Plus the app that uses erlang is working with the erlang win64 installed.

Let me know if there is further testing I can provide.  I have the log files that I will continue to send to you.

-Mark

[Patrik Nyblom]

On 11/08/2012 07:36 PM, Mark Ward wrote:

Hi Patrik,

It looks like the installer does not install the vcredist x64 2010 version and fails to detect it correctly.  After I downloaded the vcredist x64 2010 and installed it the erlan win64 installation worked.  I see the bin directory!  Plus the app that uses erlang is working with the erlang win64 installed.

RIght - we probably need to update the vcredist shipped to a newer version then. I'll look into that for the R15B03 release. I think I have enough information to reproduce, just need to set up a blank 2012 server to test on... sigh...

I'll get back to you if I have problems reproducing!

Let me know if there is further testing I can provide.  I have the log files that I will continue to send to you.

-Mark

Thanks for the report and the help!

Cheers,
Patrik