---------- Forwarded message ----------
From: Yahoo! Customer Care <mail-no-re
...@cc.yahoo-inc.com>
Date: 2008/7/23
Subject: Transcript of your chat
To: Joop Kiefte <iko
...@gmail.com>
General Info
Chat start time Jul 23, 2008 1:54:28 AM EST
Chat end time Jul 23, 2008 2:22:36 AM EST
Duration (actual chatting time) 00:28:08
Operator Brian
Chat Transcript
info: Please wait for a Yahoo! agent to respond.
info: You are now chatting with Brian
Brian: Welcome to our Yahoo! Groups live chat service. I'm glad
you've joined us.
Brian: Thank you for providing us the details of your issue.
Joop Kiefte: Hello :)
Brian: I understand that you would like to test this service. Is that right?
Joop Kiefte: yes :)
Joop Kiefte: it looks quite nice :)
Joop Kiefte: and there are some side-issues too, i have mentioned them
Brian: We'll be glad to assist you whatever technical issues you're
getting within your group.
Joop Kiefte: they are in fact more of a wish list
Joop Kiefte: ah great :)
Brian: I understand that you would like to suggest the addition of
some features. Is that right?
Joop Kiefte: yes, that's the moderation by mail part
Joop Kiefte: the unicode part is about the fact that some
unicode-coded mails don't arrive right :(
Joop Kiefte: it is like their code is changed or something
Joop Kiefte: sometimes i get html-entities instead of special characters
Joop Kiefte: in Esperanto-language messages
Brian: Thank you and I apologize for the inconvenience.
Brian: Are these message coming from your group?
Joop Kiefte: you're welcome
Joop Kiefte: not only
Joop Kiefte: i'm in a lot of esperanto-language groups too
Joop Kiefte: maybe it's nice if you look at it generaly
Joop Kiefte: i suspect your yahoo-addition to the messages creates the problem
Joop Kiefte: but it's not always there :(
Joop Kiefte: that's weird
Joop Kiefte: it's just how it gets
Joop Kiefte: my other point is moderation by mail: i have people to be
moderated for the first post and to be members after that
Brian: Does it happen to specific messages or members such as Yahoo! mail users?
Joop Kiefte: but in practice i still have to approve every mail by
hand until i change that online
Joop Kiefte: it seems it happens to some users, and not all of them
Joop Kiefte: sometimes it happened to me
Joop Kiefte: i've got a gmail-account
Brian: Would that be when you post through mail?
Joop Kiefte: yes
Brian: Thank you.
Brian: Would the same issue happen when you post within your group's page?
Joop Kiefte: I don't remember well, but i vaguely remember messages
sent online not coming through especially well
Joop Kiefte: but in fact at least that happend at google groups
Joop Kiefte: so i'm not sure about that
Joop Kiefte: you could test it
Joop Kiefte: http://www.phon.ucl.ac.uk/home/wells/html-ttt/uniktest.htm
Joop Kiefte: there is some unicode in that page
Joop Kiefte: if it comes out scrambled, there's something wrong
Joop Kiefte: it's not that urgent to me, just want you to know it
Brian: But this is not your group's page right?
Joop Kiefte: no
Joop Kiefte: it's not
Brian: And these are some of the codes you are getting?
Joop Kiefte: sometimes e.g. Ĉ becomes Ĉ and so on
Joop Kiefte: so it's unicode becoming html-entities
Brian: Thank you.
Brian: This is an issue that is randomly some Yahoo! groups. But
don't worry, Joop, we are aware of this and already are working on
this.
Joop Kiefte: thanks :)
Joop Kiefte: good to know
Brian: You're welcome.
Joop Kiefte: so the other item was about moderation
Joop Kiefte: i have people to be moderated for the first post and to
be members after that but in practice i still have to approve every
mail by hand until i change that online
Brian: Thank you.
Brian: And you would like the status of these members to be changed
after the first post to "unmoderated". Is that right?
Joop Kiefte: yes
Joop Kiefte: that would be really nice
Brian: I am sorry, but the feature you've described id currently not
available. But I do appreciate you coming into chat to inform us
about this suggestion.
Brian: Please do visit our suggestion page and have this feature posted.
Joop Kiefte: where is that page
Joop Kiefte: ?
Brian: Our Yahoo! Groups Product Team will see what they can do to
have this feature implemented in the future.
Brian: Please click here to access our suggestions board.
Joop Kiefte: (same thing about banning people: i'd love to ban spammers by mail)
Brian: If you see your suggestion listed as a current topic, I
encourage you to chime in with your feedback - the more feedback we
get on a particular topic the better! If you don't see your topic
listed as a suggestion, I recommend that you start it so it's visible
to our Product and Engineering teams and other Yahoo! Group members
can respond to your suggestion as well.
Brian: Please tell me if the page is working.
Joop Kiefte: the page seems to work
Joop Kiefte: i'm writing a message right now
Joop Kiefte: nearly finished
Brian: Would there be anything else that I can assist you with?
Joop Kiefte: http://suggestions.yahoo.com/detail/?prop=groups&fid=101025
Joop Kiefte: that is the message
Joop Kiefte: no, i think that's about it
Brian: Your feedback or opinion matters in making our service more
effective and efficient. I suggest that you fill out the survey at the
end of this chat session to let us know how else we can better serve
you through this avenue of support and make you a satisfied Yahoo!
Groups user.
Brian: Please click on "Close".
Brian: Thank you for using Yahoo! Groups. If you have any other
questions, please feel free to come back and chat with us at any time.
Brian: Thanks a lot for chatting and have a great day.
--
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