Django Ticketing Application

[Alexandra]

Hi! 

It's necessary to integrate a Chat bot (as Zopim) and Ticketing system in a new app.

Chatting has to become a ticket. 

Can you suggest any Django Ticketing App which we can use for it?

Thank you in advance!

[Alexandra]

Hi, could you please suggest other forums where I can find this information?
Thank you in advance!

[M Hashmi]

Hello Alexandra,

You are at the right forum. But chatting as ticket needs some workout. Each message needs to be contain with all ticketing properties and upon selection of a message it should act as ticket. Now for that simply If you can, start with DjangoSocketIO

at https://djangopackages.org/grids/g/chat/. After you've created and integrated in your project then extend this with submodel of Tickets. Then in view you can define that if you select a particular message to be treated as ticket then how should that particular message behave.

Or you simply can use two packages like DjangoSocketIO and DjangoHelpDesk and create a sublayer model that combines feature of both the packages and then you iterate the behaviour in your view.

It may look complicated but to keep it simple I hope this will be a good start. Craft your app with a visual work process or mockup and then everybody will start helping you.

With generic question It will be hard for anyone to help you and yes you can treat a chat as ticket.

Looking forward you start working on it so this group can help you create it.

Hope this is helpful.

Regards,

Mudassar

On Mon, Sep 12, 2016 at 4:18 AM, Alexandra <alex...@redapesolutions.com> wrote:

Hi, could you please suggest other forums where I can find this information?
Thank you in advance!

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[Jonathan Adcock]

You could try https://djangopackages.org/

[Sergiy Khohlov]

 Hello Alexandra, 

 Have have no answer due to no question. You have decided to do application. It is good , but you have not informed us about steps which are done. In tho case nobody can help you. I was thinking that this a adv email for popularizing you commercial chat client.  No more. 

Many thanks,

Serge


+380 636150445
skype: skhohlov

To view this discussion on the web visit https://groups.google.com/d/msgid/django-users/CANoUts6zSMSk_bPQg1x%2B3GfEG1YrfauAFTNPbV5UKUjTsmm0Hw%40mail.gmail.com.

[Alexandra]

Hi Mudassar,

It was very helpful. Thanks a lot!

On Monday, September 12, 2016 at 9:46:13 PM UTC+8, M Hashmi wrote:

Hello Alexandra,

You are at the right forum. But chatting as ticket needs some workout. Each message needs to be contain with all ticketing properties and upon selection of a message it should act as ticket. Now for that simply If you can, start with DjangoSocketIO

at https://djangopackages.org/grids/g/chat/. After you've created and integrated in your project then extend this with submodel of Tickets. Then in view you can define that if you select a particular message to be treated as ticket then how should that particular message behave.

Or you simply can use two packages like DjangoSocketIO and DjangoHelpDesk and create a sublayer model that combines feature of both the packages and then you iterate the behaviour in your view.

It may look complicated but to keep it simple I hope this will be a good start. Craft your app with a visual work process or mockup and then everybody will start helping you.

With generic question It will be hard for anyone to help you and yes you can treat a chat as ticket.

Looking forward you start working on it so this group can help you create it.

Hope this is helpful.

Regards,

Mudassar

On Mon, Sep 12, 2016 at 4:18 AM, Alexandra <alex...@redapesolutions.com> wrote:

Hi, could you please suggest other forums where I can find this information?
Thank you in advance!

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