<robert.c...@onetrackmind.co.nz> wrote:
> Idea #1:
> When a ticket is currently closed Trac sends you an email saying
> "status:closed resolution:wontfix" and whatever comment is made by the
> person who closed it.
> How about a plugin for Trac that expands these ... "concise" emails with
> some docs and links, so reporters can (a) get a better explanation of why
> something has been changed, and (b) have a clear direction going forward.
> Just putting the comments in the email above the "resolution:wontfix" I
> think would provide a better (less emotional, more rational) experience for
> a reader.
> eg. Closed-as-Duplicate:
> "
> By closing duplicate tickets, we keep all the discussion about a topic in
> one place, which helps everyone.
> Your next steps:
> 1. Check out the linked ticket that is referred to above.
> 2. Add any relevant notes/patches/discussion from here to the other ticket.
> 3. If you don't agree that it's a duplicate, please reopen the ticket and
> explain why (mistakes do happen!).
> "
> likewise for the other resolutions, and also setting of custom fields (eg.
> needs_better_patch, needs_tests, needs_documentation).