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Subject: Re: RFC: Add a "needinfo" state to triaging
From: Luke Plant <L.Plant...@cantab.net>
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Date: Tue, 16 Nov 2010 15:02:48 +0000
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On Tue, 2010-11-16 at 11:34 -0300, Daniel Moisset wrote:

> OK... after seeing a generally positive response (even if there's some
> bikeshedding about the actual implementation which I don't care much
> about, any of the proposals solve *my* problem ;-) ), how can this be
> moved forward? I know the process that django changes follow, but I
> don't know what's the process to change process :) (or who takes the
> decision)
> 
> Should I open a ticket about this proposal?

Do open a ticket, because we need documentation patches for this, in the
'contributing' page. The current page says this:


  “worksforme†
  Used when the ticket doesn’t contain enough detail to replicate the
  original bug.

That happens to be very similar to what we are proposing for
'needsinfo', so we at least need to think about how 'worksforme' is
different.

This will also require a change to Trac, which I for one don't know how
to do (I don't see the configuration pages I would need in the Trac
admin interface).

My 2 cents on state vs resolution:

If we go for a 'needsinfo' triage state, then at some point we will need
to go and close ancient tickets which have 'needsinfo' and the original
reporter has not provided it - presumably closing as INVALID. This will
require some work to do (manual or scripted), and it may well be
incorrect - we don't *know* that the report is invalid (according to our
current definition), we just don't know enough to say it *is* valid.
That pushes me in the direction of a 'needsinfo' resolution. We just
have to remember to say 'Please re-open the ticket when the information
has been provided' - and the 're-open' action is very obvious in Trac -
more obvious than the 'Triage stage' box.

Regards,

Luke

-- 
"I spilled spot remover on my dog. Now he's gone." (Steven Wright)

Luke Plant || http://lukeplant.me.uk/