FTP down

Andrew Holme

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Apr 11, 2013, 6:29:13 PM4/11/13

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As of 23:28 BST on 11 April:
ping homepages.demon.co.uk works
ftp gets 220 response and prompts for userid, followed by 331 password
required; but then it hangs.

Les

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Apr 12, 2013, 1:58:45 AM4/12/13

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In message <%OG9t.345022$Wp1.1...@fx02.fr7>, Andrew Holme
<a...@nospam.com> writes

Working ok here this morning.
--
Les

Chris Marriott

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Apr 12, 2013, 3:49:34 AM4/12/13

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"Les" wrote in message news:0Es5NeAV...@holywell.demon.co.uk...

>Working ok here this morning.

There's definitely an intermittent problem with webhosting FTP. It
occasionally goes straight it, but more often than not it just times out
after either username or the password prompt. I reported it to business
technical support a few minutes ago. They reproduced the problem themselves
and have passed it on to the engineers.

Chris

Chris Marriott

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Apr 12, 2013, 6:32:03 AM4/12/13

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Touch wood, it seems to be OK again now.

Chris

Ian DALGLEISH

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Apr 12, 2013, 10:58:23 AM4/12/13

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I had problems with FTP this morning (Friday 12 April) too.

It seems OK now.

My website was down for about 15 mins around 2300 on Wednesday 10 April.

Could this be warning signals? These problems usually escalate at the weekend.

Ian

==========================

Ian Dalgleish

Ardrossan Academy Website

http://www.ardacad.co.uk/

Chemistry Notes, Mac Apps etc

http://www.iandalgleish.co.uk/

Largs Website

http://www.mylargs.com

==========================

Chris Marriott

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Apr 12, 2013, 11:33:49 AM4/12/13

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FTP seriously broken again now. Attempting to connect either comes back
instantly with “Connection closed by remote host”, or it (very slowly) asks
for username and password, sits there for a minute, and THEN says
“Connection closed by remote host”. I’ll report it again.

Chris

Chris Marriott

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Apr 12, 2013, 11:42:34 AM4/12/13

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Phoned support. They say that a number of services are down, they are aware
of it, and it's being looked at as a high-priority issue. These things
always seem to happen on a Friday afternoon :(.

Chris

Chris Marriott

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Apr 12, 2013, 11:49:30 AM4/12/13

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Wow - that's impressive. Just had a call back from Demon to say that the
problem's been fixed, and sure enough it does seem to have been. VERY
impressed by my first contacts with business support. Competent people in
the UK. What a change from the Indian support of Home Office.

Fingers crossed it stays fixed.

Chris

Ian DALGLEISH

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Apr 12, 2013, 11:54:45 AM4/12/13

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Wow - that's impressive. Just had a call back from Demon to say that the problem's been fixed, and sure enough it does seem to have been. VERY impressed by my first contacts with business support. Competent people in the UK. What a change from the Indian support of Home Office.

I totally agree - it was worth upgrading to ADSL2+ just to get proper support.

Chris Marriott

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Apr 14, 2013, 3:53:49 AM4/14/13

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The FTP server's still not right. Sometimes you get in right away, other
times there are long delays on either or both of the "User" and "Password"
prompts. Occasionally it hangs up entirely and eventually comes back with
"Connection closed by remote host". I'll report it again.

Chris

Ian DALGLEISH

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Apr 14, 2013, 5:00:32 AM4/14/13

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On 2013-04-14 07:53:49 +0000, Chris Marriott said:

The FTP server's still not right. Sometimes you get in right away, other times there are long delays on either or both of the "User" and "Password" prompts. Occasionally it hangs up entirely and eventually comes back with "Connection closed by remote host". I'll report it again.

I see what you mean !!! Grrrrr !!!!

Please let us know the result of your phone call.

Ian.

Ian DALGLEISH

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Apr 14, 2013, 5:10:50 AM4/14/13

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I phoned business support at 1005 Sunday.
He was "not aware of any problems". The team who deal with web support
are not in today and he asked me to "monitor the problem" and phone
again on Monday when the web support team will be in !

Ian.

Chris Marriott

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Apr 16, 2013, 2:43:07 AM4/16/13

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"Ian DALGLEISH" wrote in message
news:201304141010503854-igd@methyldemoncouk...

>I phoned business support at 1005 Sunday.
>He was "not aware of any problems". The team who deal with web support are
>not in today and he asked me to "monitor the problem" and phone again on
>Monday when the web support team will be in !

There's a consistent pattern to the problems. It works fine in the morning,
starts getting sluggish around lunchtime, and is totally dead in the
evenings. It looks like a load issue. Last night around 9pm it was totally
dead; this morning (Tue) it's working perfectly, but I bet that this evening
it'll be dead again.

I'll continue to report it every day until they do something about it. If
you want to add anything to the ticket I opened, Ian, the ticket reference
is 526600.

Chris

Chris Marriott

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Apr 16, 2013, 9:11:30 AM4/16/13

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It's totally down again at the moment. I've reported it yet again. This is
getting annoying.

Chris

Ian DALGLEISH

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Apr 21, 2013, 10:47:31 AM4/21/13

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1550 Sunday - and the problems with the FTP server continue.

Up one minute and down the next !!

Ian DALGLEISH

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Apr 23, 2013, 12:26:05 PM4/23/13

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Tuesday at 1725.

I am unable to connect to the FTP server.

Ian DALGLEISH

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Apr 23, 2013, 1:12:46 PM4/23/13

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Even the phone lines are down!
When I call 0845 272 2666 there is just dead silence - no response.
I mentioned this on the Demon chat service and they assured me they
could call this number with no problems.

Chris Marriott

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Apr 25, 2013, 3:48:38 AM4/25/13

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I've just been away for a week, and came back yesterday to find things just
as they were when this problem started on Thursday 11th. I'm going to phone
up Demon and have strong words. I'll let you know the outcome.

Chris

Chris Marriott

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Apr 25, 2013, 4:37:07 AM4/25/13

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Good news - I hope. I spoke to a business support team leader called Martin.
He tells me that the engineers identified a faulty network device last
night, went out to site and replaced it, and the restarted all the MSH
servers this morning. He's asked me to keep an eye on things through today
and see how it goes, but engineers are hopeful that this will fix the
problem.

Fingers crossed...

Chris

Ian DALGLEISH

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Apr 26, 2013, 5:06:48 AM4/26/13

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Good news - I hope.

I spoke to Business Support as well. He said that this FTP problem had been "giving us a headache for some time now". Maybe they used Paracetamol to fix it :-)

So far this morning (Friday) FTP seems fine but my website has just been down for a few minutes in the browser.

Ian

Chris Marriott

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Apr 26, 2013, 5:56:33 AM4/26/13

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My website seems to be OK, but I suspect there may be an issue with DNS.
I've had extremely long delays in resolving names. I tried to look at your
"Androsson Academy" site, for example, and it took a good 30s for the name
to resolve.

Chris

Chris Marriott

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Apr 27, 2013, 3:40:49 AM4/27/13

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Damn it - Web hosting FTP is broken YET AGAIN.

This is getting absolutely ridiculous. I'm going to call support in a few
minutes and have a "frank exchange of views" with them. They are supposedly
offering a business web hosting service. I can't run my business like this.

Chris

Chris S

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Apr 27, 2013, 5:34:39 AM4/27/13

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I thought Demon were exiting the web hosting business. Their broadband
products no longer include web hosting and on their 'new' site the
only 'hosting' product they now offer is "Domain Names". The detail
they supply on this product is limited to put it mildly. However,
"Domain Hosting", "Web-Forwarding" and "Mail-Forwarding" would suggest
it doesn't include any server space apart from DSN.

I guess anyone relying on Demon for web hosting, critcal or indeed
otherwise, ought to start looking elsewhere.

Chris S

Ian DALGLEISH

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Apr 27, 2013, 12:49:36 PM4/27/13

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> I thought Demon were exiting the web hosting business.

Demon do indeed offer web hosting. My 'Ardrossan Academy' site is
hosted by Demon.
Look at the foot of this page, under Network Status, and you'll see a
green traffic light against Web Hosting.
http://help.demon.net
The green light is always green even when web hosting is down !
Perhaps they are 'maintaining' existing sites but not offering web
hosting to new customers?

Ian.
--

Andy

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Apr 27, 2013, 1:48:05 PM4/27/13

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In message <2013042717493617297-igd@methyldemoncouk>, Ian DALGLEISH
<i...@methyl.demon.co.uk> wrote

>> I thought Demon were exiting the web hosting business.
>Demon do indeed offer web hosting. My 'Ardrossan Academy' site is
>hosted by Demon.
>Look at the foot of this page, under Network Status, and you'll see a
>green traffic light against Web Hosting.
>http://help.demon.net
>The green light is always green even when web hosting is down !
>Perhaps they are 'maintaining' existing sites but not offering web
>hosting to new customers?
>

Someone else said that if an existing customer changes tariff, they lose
their site even if a different existing customer on the new tariff has
one.
--
Andy Taylor [Editor, Austrian Philatelic Society].
Visit <URL:http://www.austrianphilately.com>

John Hall

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Apr 27, 2013, 3:01:44 PM4/27/13

to

In article <2013042717493617297-igd@methyldemoncouk>,

Ian DALGLEISH <i...@methyl.demon.co.uk> writes:
>> I thought Demon were exiting the web hosting business.
>Demon do indeed offer web hosting. My 'Ardrossan Academy' site
>is hosted by Demon.
>Look at the foot of this page, under Network Status, and you'll see
>a green traffic light against Web Hosting.
>http://help.demon.net
>The green light is always green even when web hosting is down !
>Perhaps they are 'maintaining' existing sites but not offering web
>hosting to new customers?

I think it was said that with BusinessLite+ Demon were going to stop
bundling in the 20MB of "free" webspace that they had included with
their Home and HomeOffice accounts. But no doubt one can still have web
hosting as a separate paid-for service or with a "full" business
account.

However though I upgraded to BusionessLite+ In January my free webspace
is still there, so what you suggest in your question might well be
right.
--
John Hall
"Sir, I have found you an argument;
but I am not obliged to find you an understanding."
Dr Samuel Johnson (1709-1784)

Chris S

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Apr 27, 2013, 5:28:00 PM4/27/13

to

On Sat, 27 Apr 2013 17:49:36 +0100, Ian DALGLEISH
<i...@methyl.demon.co.uk> wrote:

>> I thought Demon were exiting the web hosting business.
>Demon do indeed offer web hosting. My 'Ardrossan Academy' site is
>hosted by Demon.
>Look at the foot of this page, under Network Status, and you'll see a
>green traffic light against Web Hosting.
>http://help.demon.net
>The green light is always green even when web hosting is down !
>Perhaps they are 'maintaining' existing sites but not offering web
>hosting to new customers?

I wrote "were exiting" not "had exited".

Chris S.

Stephen Wolstenholme

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Apr 28, 2013, 5:33:09 AM4/28/13

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On Sat, 27 Apr 2013 17:49:36 +0100, Ian DALGLEISH
<i...@methyl.demon.co.uk> wrote:

>Perhaps they are 'maintaining' existing sites but not offering web
>hosting to new customers?

I had difficulty getting Demon to stop hosting one of my web sites
when I needed to shut the site down. I had to stop paying for it
before they took any notice of my needs. It was six months before the
site became unavailable. Even now the same site duplicated as my
homepage still exists.

Steve

--
EasyNN-plus. Neural Networks plus. http://www.easynn.com
SwingNN. Forecast with Neural Networks. http://www.swingnn.com
JustNN. Just Neural Networks. http://www.justnn.com

Andrew Holme

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May 16, 2013, 1:46:29 PM5/16/13

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"Andrew Holme" wrote in message news:%OG9t.345022$Wp1.1...@fx02.fr7...

>As of 23:28 BST on 11 April:
>ping homepages.demon.co.uk works
>ftp gets 220 response and prompts for userid, followed by 331 password
>required; but then it hangs.

Seems to be down again at the moment and I need it urgently. Was flakey
last night too. Seems to be an on-going issue. One wonders how such a
thing is possible ...