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Help Desk

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Peter Tavendale

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Mar 28, 2013, 8:54:59 AM3/28/13
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Does help...@demon.net automatically acknowledge recipe of emails
before it replies to them?
TIA
Peter

Chris Marriott

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Mar 28, 2013, 9:16:38 AM3/28/13
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Yes - you should get an automated reply saying "Demon Case Reference: XXX".

They're generally pretty good about it, in my experience. I normally get an
e-mail reply within 24h, and a follow-up phone call to confirm that
everything's OK.

Chris


"Peter Tavendale" wrote in message
news:72f8l81m953a8rjd2...@4ax.com...

Peter Tavendale

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Mar 28, 2013, 1:59:55 PM3/28/13
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On Thu, 28 Mar 2013 13:16:38 -0000, "Chris Marriott"
<ch...@nowhere.com> broadcast:
Thank you that's what I understood.
However I get neither response from help...@demon.net yet
sup...@demon.net responds to my posts.

I'll give help...@demon.net another go before I add to BT's coffers
to rattle a polite saber at Demon.

Thanks again
Peter

Richard_C

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Mar 28, 2013, 4:28:17 PM3/28/13
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To avoid on hold tedium, try customere...@demon.net and grumble
about lack of response from helpdesk@.

(I wonder, has newmail spam detection or the SPF filter blocked mail
from their own helpdesk?)

Peter Tavendale

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Mar 29, 2013, 8:00:16 AM3/29/13
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On Thu, 28 Mar 2013 20:28:17 +0000, Richard_C
<ric...@nospam.demon.co.uk> broadcast:
Briliant,will do.
>
>(I wonder, has newmail spam detection or the SPF filter blocked mail
>from their own helpdesk?)
I strongly suspect that you are right,as my reason for contacting the
help desk was that Demon's server gives "Error 550" when I send a
message to myself.
Thanks,
Peter
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