Service Line Response to No Connection
Gordon H
Tried router reboot without success.
Called the Service Line this morning, and after a few minutes was asked
to reboot the router. Success!
He wouldn't tell me what he had done, but laughed and denied that he had
removed a vacuum cleaner plug.
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Gordon H
Remove "invalid" to reply
Peter Ceresole
> >He wouldn't tell me what he had done, but laughed and denied that he had
> >removed a vacuum cleaner plug.
>
> Er, you're paying for a service. He should be required to tell you what he
> did.
Should he? If he fixed your service, surely that's what you pay for.
--
Peter
Peter Ceresole
> >If he fixed your service, surely that's what you pay for.
>
> Part of the service is telling the customer what is happening.
I can see that you'd like that, but it's certainly not part of the
contract.
--
Peter
Gordon H
Ceresole <pe...@cara.demon.co.uk> writes
You can satisfy some of the people some of the time... ;-)
Peter Ceresole
> Whether it is or isn't, it's certainly not what you asked. "Should he?"
> was your question.
No. You were the one who said 'He should be required to tell you what he
did.'
I'm saying that although you might prefer that, it's not part of the
service.
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Peter
Peter Ceresole
> Well duh. That was my point before you started asking questions. Whether
> it's actually part of the contract or not, I think that they should be
> required to tell you. Why are you taking this around in circles?
I'm not. But I think that the real problem is that you either don't
read, or don't understand, what I wrote, which was plain enough, or you
don't understand the context, which is also perfectly plain.
--
Peter
Peter Ceresole
> I think it's the other way around.
Well at least that's a nice symmetry.
--
Peter
Jim Tavendale
Ceresole) broadcast:
Agreed,
The OP purchased the repair to his kit.
He didn't purchase training in how to repair his kit.
Jim Tavendale