Problems this morning?
Dave Baxter
Anyone seeing problems this morning (December 4th)
Having arrived at my office, I can't see any evidence of my home system,
FTP, VPN etc etc, but I know it's all working, as I left it as such
earlier! Even if the lights went out, the router and main server are
all on a UPS that will keep that lot working for many hours.
I'm on the Buckingham exchange, non LLU. (but with other persistant
latency problems.)
Dave B.
Trevor Wright
Baxter <sp...@goes.nowhere.com> writes
No connectivity at all I think from 6.30 am, now OK?
--
Trevor Wright
Les
Came back up here in Northumberland at 09:40. Widespread problem,
see the Broken DNS thread.
--
Les
Dave Baxter
L...@nospam.demon.co.uk says...
Oooooo yes.... So I see. It seems to have come back for me too now,
like others, no ADSL drop out (according to the router) just no
connectivity out or in, according to other event logs.
Dave B.
David Quinton
<news...@thewrights.uk.com> wrote:
>No connectivity at all I think from 6.30 am, now OK?
from 6.15am here (Lincolnshire)
back on approx 1.10pm.
Once again I feel let down by Spuuport.
Right up until 9am-ish, the 0800 Service Status said "no known
problems".
Reason why they didnt KNOW of any problems was because their unfit for
Service phone system chucked me off every time I was about to be
connected (probably 10 times)!
--
Free personal divertable Phone number: <http://www.bizorg.co.uk/personalnos.htm>
Peter Ceresole
> >Reason why they didnt KNOW of any problems was because their unfit for
> >Service phone system chucked me off every time I was about to be
> >connected (probably 10 times)!
>
> Ah well, that's because you didn't get Peter Ceresole to do the dialling
> for you :-)
Yup. If I think there's a problem, and the phone helpline doesn't work,
it's just confirmation that there really is something wrong, and they
will be being made aware of it anyway. So you wouldn't have had that
trouble becasue I'd have advised you to give up...
--
Peter
David Quinton
I'm not so sure, Peter.
I gained the impression that not only did something break (which, of
course, can happen) but no-one was aware that it had broke until
something changed vis a vis the Demon Staffing situation at 9am
(shortly after which the 0800 announcement was changed).
AFAIK the outage started at the same time for everyone who was
affected - 06:10-ish?
Maybe a coincidence, but when I had severe latency issues a few months
ago it was followed by a similar outage. After the outage, latency
issues disappeared and connection seemed first class.
Same seems to have happened (to me, at least) on this occasion:-
Yesterday (outage day):
http://f8lure.mouselike.org/archived_graphs/westek.bizorg.co.uk_day4.png
Wednesday:
http://f8lure.mouselike.org/archived_graphs/westek.bizorg.co.uk_day3.png
Weekends were always OK - (Saturday):
http://f8lure.mouselike.org/archived_graphs/westek.bizorg.co.uk_day28.png
So I can't but help thinking that:-
a) there was something seriously wrong with Demon's Network set-up
b) possibly my (un-fixed after many, many weeks) Latency issues were
sympotomatic of the same problem
c) Demon staffing out of normal business hours is inadequate
d) Helpline equipment/staffing is not fit for purpose
e) because this happens time and time again and again, Demon does not
seem to think that there are any underlying problems
But I've love to stand corrected...
Peter Ceresole
> >Yup. If I think there's a problem, and the phone helpline doesn't work,
> >it's just confirmation that there really is something wrong, and they
> >will be being made aware of it anyway. So you wouldn't have had that
> >trouble becasue I'd have advised you to give up...
>
> I'm not so sure, Peter.
> I gained the impression that not only did something break (which, of
> course, can happen) but no-one was aware that it had broke until
> something changed vis a vis the Demon Staffing situation at 9am
That might well be- I'm sure that you are right.
The only point I was making was about the telephone helpline. If there
is something wrong, which there clearly was, *and* the phone lines ring
out or drop you from the queue, then it's a good indication that the
problem is widespread, more calls are coming in than they can handle and
plenty of people are already getting the message in.
When some weeks ago I lost connectivity because of a localised problem
at my exchange, the helpline was well able to cope, calls were accepted
and followed through.
I've been with Demon a long time, and the accessibility of the helpline
(without actually having to talk to them) has always been an indication
of the extent of the problem.
--
Peter
David Quinton
Ceresole) wrote:
>The only point I was making was about the telephone helpline. If there
>is something wrong, which there clearly was, *and* the phone lines ring
>out or drop you from the queue, then it's a good indication that the
>problem is widespread, more calls are coming in than they can handle and
>plenty of people are already getting the message in.
>
>When some weeks ago I lost connectivity because of a localised problem
>at my exchange, the helpline was well able to cope, calls were accepted
>and followed through.
Thanks for this. But I'm not sure that the knowledge of this it will
be much consolation to my stress levels next time it happens!
I just like to know that I'm not on my own - otherwise I spend ages
try to fix stuff that isn't broken at this end!
But I did some tests and, during the Outage, I could ping the
Peer/Gateway IP address (issued at Login time) just fine, but no
further. That made me think that it was almost certainly a Demon
problem.
So I went out shopping early and it came back up as I was unloading
the car!
David Quinton
<{$mrtickle$}@nospam.demon.co.uk> wrote:
>Dropping a call that was answered, someone's paying for and in the middle
>of is NEVER acceptable, and no phone working system should EVER do this.
>Certainly not year after year without that phone system being fixed after
>all this time. It being "overloaded" is not an excuse - if there are too
>many calls it shouldn't be answering new calls to unceremoniously dump
>existing calls. If it's doing that, it's badly broken.
I agree entirely.
The whole IVR seems to have been put together by someone from a
non-Telecomms background!
I even have a suspicion that the "press 1" etc doesn't even check the
DTMF at all - it just looks for *any* keypress during/after the Prompt
is spoken.
I'm sure that, several times, I pressed 3 at the first Prompt, and I
got a ring tone rather than the next question...
Guy Dawson
> No connectivity at all I think from 6.30 am, now OK?
My MRTG stats monitoring showed a 25% packet loss from about 6:30 to
about 9:30 last Friday. This was true of tests to the UK, US and OZ
from both my home and work Demon ADSL2+ connections.
I also saw some reduced ping times.
Neither the status page nor the phone line had any updates. It's ironic
that the first entry on the MOTD page for the 4th is timed 9:30am which
is when my problems went away!
The worst thing about all this IMHO is lack of status information. A
message saying 'something's broken and we're looking into it' does at
least tell one that they're aware of the problem and are doing something
about it. Silence does not make confidence.
Guy
-- --------------------------------------------------------------------
Guy Dawson I.T. Manager Crossflight Ltd
gn...@crossflight.co.uk
David Quinton
<gn...@crossflight.co.uk> wrote:
>The worst thing about all this IMHO is lack of status information. A
>message saying 'something's broken and we're looking into it' does at
>least tell one that they're aware of the problem and are doing something
>about it. Silence does not make confidence.
As I suggested, I think that there is a Demon staffing aspect to this.
i.e. there was no-one there until 9am and theire internal monitoring
didn't tell them that they should "get a man in"?
No-one has corrected me yet!