DFax problems - portrait appears as landscape
King Queen
easily using my PC.
I have one problem though. A lot of the faxes come through as
"landscape" where they were clearly intended to be "portrait". That is,
the faxes were originally A4 portrait, then have been compressed
vertically and stretched horizontally, so that they fit on A4 landscape.
I was hoping to give a demonstration, but when I send myself a fax from
my PC to my PC so to speak (via DFax obviously) the faxes arrive fine,
not distorted, and with portrait orientation!
I've tried various different viewers; XN-View, Paint shop Pro, Microsoft
Photo-Draw, but they all do the same.
I phoned up Demon helpdesk but they said it must be a problem with the
configuration either of my e-mail program or of some other bit of my PC,
which I don't really think helps. Surely the e-mail program makes no
difference, I only save the attachment to my hard drive and view it from
there anyway. Just in case it does make a diffence though, I use Pegasus
Mail.
Anybody else have this problem? anybody got any solutions?
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Bob Evans
<kq.larts...@kingqueen.org.uk> wrote
[of DFax]
> A lot of the faxes come through as "landscape" where they were clearly
>intended to be "portrait". That is, the faxes were originally A4
>portrait, then have been compressed vertically and stretched
>horizontally, so that they fit on A4 landscape.
How the faxes appear in the DFax 'TIFF' file depends on how they were
sent. Send them in portrait, they come out in portrait.
AFAIAA every g3 fax machine feeds in documents in 'portrait' mode and
scans then from 'top' to 'bottom' [or behaves as if it done so].
>I was hoping to give a demonstration, but when I send myself a fax from
>my PC to my PC so to speak (via DFax obviously) the faxes arrive fine,
>not distorted, and with portrait orientation!
>
Which rather proves the point.
>Anybody else have this problem?
Not here.
> anybody got any solutions?
>
[Assuming that you have eliminated your TIFF viewers from your
enquiries] Speak to the sender of the offending faxes :)
HTH,
--
Bob Evans
Denis Mcmahon
>[Assuming that you have eliminated your TIFF viewers from your
>enquiries] Speak to the sender of the offending faxes :)
Is it possible that the lines per inch vertical resolution and the
dots per inch horizontal resolution are different on the sending
machine, and this causes a squeezing effect when the image is viewed
on a platform that assumes both will be the same?
Rgds
Denis
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David Pearson
<kq.larts...@kingqueen.org.uk> writes
>DFax is great, it's really handy, now I can send and recieve faxes
>easily using my PC.
>
>I have one problem though. A lot of the faxes come through as
>"landscape" where they were clearly intended to be "portrait". That is,
>the faxes were originally A4 portrait, then have been compressed
>vertically and stretched horizontally, so that they fit on A4 landscape.
>
not by Demon but by the sender's fax machine?) at a resolution of say
150 dots per inch vertical/75 dots per inch vertical (or is that the
other way round)? So that if you simply open the fax image in a
graphics program, it's expanded 200% horizontally. That may well
explain why faxes sent by you, are at what may seem a more normal
resolution (equal x and y).
Moreover, faxes are sent in a specific, multi-page .TIFF format that
graphics programs tend to cope badly with. BUT the viewer built into
Turnpike certainly copes infallibly with all the faxes I've received!
SO: this is almost certainly down to the software you're using to view
the faxes, not an inherent problem in the system! How does "Windows
Imaging" (Win95 up to Win2K) cope? The viewer in WinXP Pro certainly
copes with a test I've just flung at it ...!
Hope this helps.
--
David Pearson
King Queen
wrote:
>How the faxes appear in the DFax 'TIFF' file depends on how they were
>sent. Send them in portrait, they come out in portrait.
>
>AFAIAA every g3 fax machine feeds in documents in 'portrait' mode and
>scans then from 'top' to 'bottom' [or behaves as if it done so].
I don't think that's it; the faxes are from Leeds City Council, and the
Citizens Advice Bureaux, and they both say that they send the faxes in
"portrait" mode and that nobody else has complained!
cheers anyway.
--
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"Some child goes hungry for every mouthful I eat." Starhawk
King Queen
<dpea...@cscc.demon.co.uk> wrote:
>Moreover, faxes are sent in a specific, multi-page .TIFF format that
>graphics programs tend to cope badly with. BUT the viewer built into
>Turnpike certainly copes infallibly with all the faxes I've received!
Maybe I should get Turnpike. Pegasus Mail is annoying cos quite often
the folders get corrupted, but it's been a while since I last changed
mail client, and I know Pegasus inside out! Maybe I could just use
Turnpike to view/print the faxes...
>SO: this is almost certainly down to the software you're using to view
>the faxes, not an inherent problem in the system!
Possibly, though I've tried the offending faxes in XNView (my default
cos it copes with multiple pages), PaintShop Pro and Microsoft PhotoDraw
(only shows first page) but all three show them distorted!
>How does "Windows
>Imaging" (Win95 up to Win2K) cope?
Ah, the elusive Windows Imaging! I couldn't find it on my system
(Win98SE)
The fax info at http://www.demon.net/helpdesk/products/dfax/faq.shtml
gives a URL to download it from but it returned a 404. However, I've
finally managed to get it ... and it sorts it out. Brilliant.
the dfax faq also says:
"Why do my faxes appear squashed or stretched?
This is due to the sending fax machine using different scanning
resolutions in the horizontal and vertical directions (eg. the 'draft'
mode might use one resolution whilst 'fine'/'letter' mode might use one
with twice the number of pixels). The 'TIFF' format contains resolution
information to stretch the images back to the correct aspect ratio but
some viewing programs ignore this information."
So you were right, thanks! All I've got to work out now is how to get
.tiff files to load in Imaging by default...
Thanks!
Andy
<kq.larts...@kingqueen.org.uk> wrote
[
>Ah, the elusive Windows Imaging! I couldn't find it on my system
>(Win98SE)
Look for wangimg.exe
>
[
>
>So you were right, thanks! All I've got to work out now is how to get
>.tiff files to load in Imaging by default...
>
Alter the file association - try in Explorer View Options FileTypes
--
Andy [Editor, Austrian Philatelic Society]
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PaulRobinson
degree's
hope this helps
"King Queen" <kq.larts...@kingqueen.org.uk> wrote in message
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