Dear Colleague

The program of  WWDU 2002 – World Wide Work is completed. We are excited
to be addressing
many cutting edge developments in human work supported by information
and communication
technologies. This conference will provide a unique opportunity to meet
with international
colleagues from all five continents and to discuss issues related to
shaping future work and
workplaces. Since at least some part of work in future industries will
be performed in virtual
space, three sessions of WWDU 2002 will demonstrate interactions between
participants in
Berchtesgaden and somewhere else in the world. The speakers of these
sessions have
organized at least one virtual event in the past, and they will present
their experience on a
virtual platform to those present in Berchtesgaden or elsewhere in the
world between Hong
Kong and Philadelphia. One of the most recent facets of work
organization, the “Call Center”
will be presented on two “real” sessions and virtually through
interaction with a parallel virtual
conference on this type of work.

For your convenience, the program with more than 260 papers, panels and
tutorials is included
as text. For more information, please click on http://www.wwdu.org/2002.
For direct mails to
the Conference Secretariat, please use this address (also if you would
like to become a remote
participant): gisela.ca...@ergonomic.de

You are cordially invited to share this conference and to help making it
to a major milestone in
the development of human work.

Best regards
Dr. Ahmet E. Cakir
Secretary General WWDU 2002

c/o ERGONOMIC Institute
Soldauer Platz 3, D-14055 Berlin
http://www.wwdu.org/2002
Email: w...@ergonomic.de
Http://www.cyberlux.de
Phone: +49 30 302 10 50
Fax: +49 30 301 98 40 or +4930 30 11 30 86

Sites of our partners for the virtual conference:

Gloria Origgi www.text-e.org
Dominque Monolescu www.officehourslive.com
David Wortley www.massmitec.co.uk
Andrew Thatcher cyberg.wits.ac.za/main.html
Ahmet Cakir www.cyberlux.de
Bernhard Raestrup www.callcenteragent.net
Halimahtun Khalid www.idea.unimas.my
P V S Rao www.tatainfotech.com
Chen Chwen Jen www.unimas.my
Jianxin JIAO www.ntu.edu.sg/alumni/schoolswebsite.htm
Mitchell M. Tseng www-ieem.ust.hk

6th International Conference

WWDU 2002 – Berchtesgaden May 22 - 25
Final Program

Wednesday, May 22, 2002 — 8:30 - 10:00 am

PLENARY SESSION I

Welcome Address of the WWDU
President
Holger LUCZAK

Welcome Address of the president of the GfA
Kurt LANDAU

Visual Displays - Developments of the Past, the Present and the Future
Holger LUCZAK, Olaf Oehme

WWDU: Where Have We Been and Where Are We Going?
Gavriel SALVENDY

COFFEE BREAK — 10:00 - 10:30 am

Wednesday, May 22, 2002 — 10:30 - 12:30 am

PLENARY SESSION II

Stress at Work and Occupational Health: The ICT Perspective
Bengt KNAVE

Enabling World Wide Work in the digital Economy
Halimahtun M. KHALID

Quality of Working Life and Health in a Networked Society
Pascale CARAYON

Electronic Product Development (ePD) for Mass Customization
Martin HELANDER, Jianxin Jiao

LUNCH — 12:30 am - 1.30 pm

Wednesday, May 22, 2002 — 1:30 - 3:30 pm

SPECIAL SESSION

Human Computer Systems I
Chair: Gavriel Salvendy

E-Learning and Internet Training
Helmut KRUEGER

Longitudinal Study in a Financial Institution
Pekka HUUHTANEN, Tia Ristimäki, Tuula Leino

Usability Engineering at the Workplace
Chris STARY

Promoting Universal Access in Health Telematics
Constantine STEPHANIDIS

Standards and Guidelines for Web-based User Interfaces
Jürgen ZIEGLER

VIRTUAL CONFERENCE I      
Chair: Ahmet Çakir

Convergent Interests and Divergent Perspectives: The Marketplace of
Ideas and Knowledge Sharing in a New
Media Environment
Linda GREENWOOD, Dominique Monolescu, Gail Gallo, Katia Lima

Virtual Conferencing as a Tool for the Social and Economic Development
of Communities
David John WORTLEY

For a Human Science of the Internet: The Case of www.text-e.org
Gloria ORIGGI

SPECIAL SESSION

E-Business
Chair: Stefan Bleck

E-Business: Status Quo and Perspectives
Tomaso FORZI, Holger Luczak

Internet-based Electronic Procurement Solutions for Direct Materials
Robert ALARD, Jörg Nienhaus

Planning and Employment of Information and Communication Technologies in
the Field of Intermediary Services
Stefan BLECK, André Quadt

Micromarkets
Wolf-Christian EICKHOFF, Wolfgang Maass

The Management of Business Webs
Andreas FRANZ

Product Data Clearing Centre -- Service Portal for E-Business
Manfred MUCHA

SPECIAL SESSION    
Assisting the Driver? Display Systems in Cars and Trucks
Chair: Matthias Rötting

Assisting the Driver? Display Systems in Cars and Trucks
Matthias ROETTING

The Development of Driver Assistance Systems Following Usability
Criteria
Kurt LANDAU

Visual Feedback of Advanced Driver Assistance Systems via HUD
Rainer MARSTALLER, Manfred Schweigert, Heiner Bubb

Driver Information Systems: The Problem of Driver Distraction
Peter RÖSSGER

Acoustic User Interface for Car-Information Tools -- Evaluation of the
Number of Sound Sources and Timbre
Hidenobu TAKAO, Hiroaki Ishii, Kageyu Noro

CHANGES IN WORK

Chair: Tomas Berns

Unions' Future in the Online World
Peter ALTENBURG

Functional Requirements for Knowledge-Sharing Communities
Sandra GARRETT, Barrett Caldwell

The Lifecycle of Competencies in  Media Industry
Niina HELMINEN, Sanna Suolanen, Eila Järvenpää, Stina Immonen

Work @ Home: The Joy of Flex!? Alternating Telework as an Organisational
Challenge
Michael JÄCKEL, Christoph Rövekamp

Implementation of an Intranet for Internal Communication Purposes
Stefanie MÜLLER, Frank Heidmann

Knowledge Management in Design Education
Aukje THOMASSEN, Emile Bijk

COFFEE BREAK — 3:30 - 4:00 pm

Wednesday, May 22, 2002 — 4:00 - 6:00 pm

SPECIAL SESSION

Human Computer Systems II
Chair: Gavriel Salvendy

Organizational Interventions: Concepts and Methods
Kari LINDSTRÖM, Gunvor Gard

Customer Contact Centers: Perspectives in Work Organisation
Sebastiano BAGNARA, Roberto Bugatti, Francesca Gabrielli, Antonio
Morawetz

Product Descriptions for E-tailing using the Copeland/Bucklin and Kano
models
Nancy LIGHTNER

Humans on the Net
Gunilla BRADLEY

Macroergonomics in WWDU: What About Computer and Information System
Security?
Pascale CARAYON, Sara Kraemer

Psycho-Social Aspects of Working with Computers
Michael SMITH

VIRTUAL CONFERENCE II      
Chair: Ahmet Çakir

CyberLux -Internet Conference on Light and Lighting
Ahmet ÇAKIR

CybErg 2002 - Ergonomics for Human and Community Development
Andrew THATCHER

Call Center Agent Network - A Virtual Conference for Call Center Agents
Bernhard RAESTRUP, Eckart Menzler-Trott, Hannes Oberlindober

Convergent Interests and Divergent Perspectives: The Marketplace of
Ideas and Knowledge-Sharing in a New
Media Environment
Linda GREENWOOD

Virtual Conferencing as a Tool for the Social and Economic Development
of Communities
David John WORTLEY

SPECIAL SESSION  

Association of SCM Software, ERP Software and Internet Marketplaces
Chair: Ralf Kampker, Clemens Philippson

Information Models for Integrating ERP Systems and Electronic
Marketplaces
Stefan NEUMANN, Jörg Becker, Alexander Dreiling

Association Between SCM, PPS/ERP Systems and Internet Marketplaces in
the Global Software Net
Wilhelm DANGELMEIER

OpenERP.net – ERP-systems of the next generation
Clemens PHILIPPSON

Management of Logistic Networks
August-Wilhelm SCHEER, Ralf Angeli, Katja Herrmann

COMPUTERS & MOODS
Chair: Hiroyuki Miyamoto

Relationship Between Emotion and Motion in Manual Works
Hiroko HAYASHI, Hiroyuki Miyamoto

Trajectories of a Robot for Personal Services
Hiroyuki MIYAMOTO, Munetatsu Ozawa

Affective Computing in Multi-Modal Interaction
Antje WIRTH

Automatic Recognition of Moods in HCI by Means of Mouse and Keyboard
Philippe ZIMMERMANN, Sissel Guttormsen-Schär, Brigitta Danuser, Helmut
Krueger

WELCOME RECEPTION Conference Centre, Exhibition Hall — 7:30 -
9:30 pm

Thursday, May 23, 2002 — 8:00 - 10:00 am

SPECIAL SESSION  

Macroergonomic Issues of WWDU
Chair: Pascale Carayon

Organizational and Data-System Changes: Psychosocial Aspects
Kari LINDSTRÖM, Juha Kinnunen, Merja Turpeinen

E-Business Management Practices:  A Humanitarian Effort?
Catherine HAJNAL, Yijia (Richard) Bi

Intensification of Work and New Information Technologies
Pekka HUUHTANEN

Towards Innovative IT Practices in Surveying Work in Sweden
Gunvor GARD, Kari Lindström

Ergonomy for Living in a World Community
Satria DARSA

Towards Unification of Cognitive Technologies
Jari LAARNI

VIRTUAL CONFERENCE III  
Chair: Ahmet Çakir

A Constructivist-Based Virtual Training Environment for Novice Car
Drivers
Chwen Jen CHEN, Eve Cheong Chung Sze, Kok Keong See Toh, Choon Yong Tay

Electronic Catalog for Online Product Customization
Jianxin JIAO, Mitchell M. Tseng

A Grammar Tool for Sentence Generation and Cross-Language Communication
PVS RAO

SPECIAL SESSION  

Service Management and Maintenance Planning Systems
Chair: Gerhard Gudergan, Volker Liestmann

Trends in Service Management: On the Way Towards a Proper Service
Engineering
Klaus-Peter FÄHNRICH

Operating a Service Management System over the Internet and Mobile Data
Networks for Optimized Facility
Management in Buildings and Plants
Klaus AENGENVOORT

Planning Preventive Maintenance Railway Networks Using RCM
Jesús CARRETERO, José M. Pérez, Félix García-Carballeira, Alejandro
Calderón, Javier Fernández

Strategic Management of Large Service Organisations with Balanced
Scorecard - Web-Based Application,
Experiences and Integration
Richard SCHIEFERDECKER, Bernd Elsweiler

Knowledge Logistics in Technical Services -- Potentials of Interactive
Visualization
Stefan STÜRING, A. Hintze, E. Blümel

SPECIAL SESSION  
Psychophysiological Recording of Different Kinds of Strain at Visual
Display Units
Chair: Wolfram Boucsein

Laboratory Estimation of Driving Safety During VDU Device Operation
Matthias GÖBEL

Stress and Musculoskeletal Disorders in Computer Work
Ulf LUNDBERG, Mikael Forsman, Gunilla Zachau, Mats Eklöf , Gunnar
Palmerud, Bo Melin, Roland Kadefors

The Suitability of the 0.1 Hz Component of Heart Rate Variability for
Usability Testing
Peter NICKEL, Carsten Schomann, Inga Meyer, Friedhelm Nachreiner

Psychophysiological Determination of Stress-Strain Processes During
Multi-Tasking
Florian SCHAEFER, Wolfram Boucsein

Effects of Background Noise During HCI as Indicated by ERPs and Brain DC
Potentials of Visual Attention
Michael TRIMMEL, Gerhard Pölzl

SPECIAL SESSION  

Beyond Usability -- Understanding Human Needs
Chair: Michael Burmeister

Symbolic Self-Completion on Personal Homepages
Katrin BORCHERDING, Michael Schumacher

Usability Engineering of eLearning Software
Hilko DONKER

The Importance of a Software's Pragmatic Quality Depends on Usage Modes
Marc HASSENZAHL, Robert Kekez, Michael Burmester

Joy of Use -- Determinants of Joy
Michael HATSCHER

Propagating Usability in a Technology-Prone Company: Challenges and
Strategies at Siemens ICM
Pia HONOLD, Matthias Schneider-Hufschmidt

A Model of Usability Engineering Costs for International User Interface
Design
Kerstin RÖSE, Long Liu, Detlef Zühlke

Emotional Ergonomics: A Method to Evaluate a Vehicle's Design Features
Rainer WIELAND

TUTORIAL
Common Sense Versus Ergonomic Standards

Jan Ullman

COFFEE BREAK — 10:00 - 10:30 am

Thursday, May 23, 2002 — 10:30 - 12:30 am

PANEL DISCUSSION  

Daylighting and Artificial Lighting
Chair: Ahmet Çakir

Ahmet Çakir, Heinrich Kramer, Jörg Pfefferle N.N.    

SPECIAL SESSION  
Working in Call Centers -- Risks and Chances

Chair: Alfred Benninghoven

The Project "CCall"
Alfred BENNINGHOVEN

Working Conditions in Call Centers: Successful and Healthy
Alfred BENNINGHOVEN

Demands on Call Centre Agents -- Results and Solutions
Ralf SCHWEER, Andreas Genz

When the Voice Refuses to Smile: The Impact of CC Work on the Voice
Anja SPORTELLI

The Integration of Handicapped People in Call Centre work – Results from
the CCall Project
Ralf SCHWEER, Andreas Genz

SPECIAL SESSION  

Computer Support for Chemical Process Design
Chair: Christian Foltz, Ludger Schmidt

Design Rationale as an Enabling Factor for Concurrent Process
Engineering
Yuji NAKA, Atsushi Ayoma, Rafael Batres

Issues in Developing Open Software Environments for Chemical Engineering
Birgit BAYER, Ralph Schneider, Wolfgang Marquardt

Representing Knowledge for Chemical Process Design Using an
Abstraction-Decomposition Space
Christian FOLTZ, Holger Luczak, Ludger Schmidt

Computer-Aided Process/Product Design: Issues, Needs and Solution
Approaches
Rafiqul GANI

A Data Model for Mathematical Models in a Knowledge-Based System
Moritz WEITEN, Günter Wozny, Bernd Goers

PANEL DISCUSSION

International and European Standardization in the Field of Mental
Workload -- EN 614-2 and
the ISO 10075 series
Chair: Friedhelm Nachreiner

Friedhelm Nachreiner
N.N.

SPECIAL SESSION  

Usability Engineering -- Processes, Methods, and Cases
Chair: Marc Hassenzahl

User-Centred Design for a Digital Welding Machine
Michael BURMESTER , Andreas Beu, Heinz Hackl, Franz Niedereder

Requirements Analysis as a Means for Designing an E-Business System --
Application and Comparison of Two
Competing Methods
Kai-Christoph HAMBORG, Gaby Wenneker, Frank Ollermann, Rainer Wessler,
Marc Hassenzahl

Ergusto: Ergonomic Customizing of SAP R/3
Jörn HURTIENNE, Jochen Prümper, Reinhard Linz

What the Relationship Between Correct Recognition Rates and Usability
Measures Can Tell Us About the Quality of
a Speech Application
Matthias PEISSNER

Re-Design of CONNEXX Hearing Instrument Fitting Software: A Case Study
Nina SANDWEG, Sonja Pedell, Axel Platz, Klaus-Peter Schneider, Pia
Honold, Daniela Hermann, Eduard
Kaiser

How Do You Design a 3-D Interface?
Katharina SEIFERT, Thorb Baumgarten, Thomas Kuhnt, Siegmund Pastoor

Using Server Log Files to Assess a Web Site's Usability: The ErgoMind
Indices
Rainer WESSLER, John Geier, Franz Koller

TUTORIAL
Healthcare Project -- Provision of Occupational Safety and Health
Information

for the Healthcare Sector on the Website of the European
Agency-Interactive Session
Hildegard Schmidt

LUNCH — 12:30 am - 1:30 pm

Thursday, May 23, 2002 — 1:30 - 3:30 pm

SPECIAL SESSION  

ICT for Deepening Human Qualities
Chair: Gunilla Bradley

Ethics for Improving People-ICT Relationships
Jacques BERLEUR

Human Needs in the ICT Society
Gunilla BRADLEY

E-Business: A Humanitarian Effort?
Catherine HAJNAL

Predicting Burnout Syndromes in Service Organizations (research in
progress)
Fabian von SCHÉELE

Using ICT Ergonomics to Raise the Human Potential
Michael SMITH

CALL CENTER ISSUES  
Chair: Naomi Swanson

The Influence of Job Stressors on the Taking of Rest Breaks Among Call
Center Operators
Naomi SWANSON, Paula Grubb, Christina Beam, Robin Dunkin, Lawrence
Schleifer, Steven Sauter

Symptoms and Clinical Findings from the Musculoskeletal System Among
Operators at a Call Center in Sweden -- A
10-Month Follow-Up Study
Allan TOOMINGAS, Tohr Nilsson, Mats Hagberg, Kerstin Norman, Ewa Wigaeus
Tornqvist
...
...

INDUSTRIAL AREAS    
Chair: Barrett Caldwell

Developing Tools to Support Knowledge Synchronization in Distributed
Supervisory Coordination
Barrett CALDWELL

Effects of the Transition of Alertness During the Rest Period on the
Subsequent Performance
Ayako HIROSE, Akihiko NAGASAKA

VDT Works with Voice Input Devices in Industrial Plants -- The
Characteristics of the Control of Dynamical Systems
Miwa NAKANISHI , Yusaku Okada

Construction of Technology Knowledge Infrastructure (TECHNOINFRA)
Yoshimi OOTA, Toshiaki Yoshinaga, Koichi Shibao, Yuji Naka, Kimio
Ohkubo, Masanori Igoshi, Katsumori
Matsushima, TaeSung Yoon, Takahiko Suzuki

Competence as a Design Goal
Leon URBAS, K.-P. Timpe

Informational Support of the Power Plants Maintenance: A Project and
First Steps Towards Realization
Gennady E. ZHURALVLYOV

SPECIAL SESSION

IT and WWDU in Healthcare
Chair: Pascale Carayon

Multimodality: Contributions to the Universal Access Research Agenda
Noëlle CARBONELL, Dominique Scapin

Examining the Role of Risk Perception in the Use of Obstetric Technology
Michéle JEFFCOTT

The Socio-Technical Impact Of Electronic Medical Records on the Work
Activities And Work Processes in a Small
Clinic
Michelle ROGERS

SPECIAL SESSION  

Design of Interfaces for Effectively Working with Others
Chair: Ralph Bruder

Design of a Database System for the Development, Exchange and Shared
Usage of Presentation
Christian NOSS, Sven Schäfermeier

Interface design as Key Factor to Support Communication in Web-Based
Scenarios
Ralph BRUDER

User-Centred Design of an Intranet Solution for a Broadcasting Station
Petra GERSCH, Ralph Bruder, Norbert Brackmann, Juergen Werwinski

Improving the Usability of a Web-Based Learning System
Thomas HOFMANN, Christian Noss, Frank Leidermann, Harald Weber

www.erco.com: "Light Not Luminaires": A Strategy Goes Virtual
Kay PAWLIK

Models of Culture and Their Applicability for Designing User Interfaces
Kerstin RÖSE

TUTORIAL

Training Preventional and Behavioral Changes on Video Display Units

Hildegard Schmidt

COFFEE BREAK — 3:30 - 4:00 pm

Thursday, May 23, 2002 — 4:00 - 6:00 pm

VNET5: A network for competence building to improve user validation -
activities and resources
Elke-Maria MELCHIOR, Daniel FELIX

BAVARIAN DINNER — 8:00 pm - 0:30 am

Friday, May 24, 2002 — 8:00 - 10:00 am

PANEL DISCUSSION
Update on ISO 9241

Chair: Tom Stewart

A Universal Visual Display Standard: Realistic Option or Illusion?
Flores van NES

Workplace and Hardware Standards
Thomas BERNS, Ahmet ÇAKIR

ISO 9241-10: From Abstract Dialogue Principles to Precise Usability
Requirements -- A Framework that Makes
Sense in Industrial Project Practice
Tomas GEIS

Software Standards and Accessibility
Susan HARKER

An Overview of the Development of ISO 9241 Past and Future
Tom STEWART

SPECIAL SESSION  

Learning Environments on the Web and Their Impact on Education
Chair: Martin Frenz

Web-based Augmented Reality (AR) in Vocational Education
Martin FRENZ, Stefan Wiedenmaier, Kirstin Lenze

How to Overcome Existing Barriers for the Successful Use of Information
and Communication Technology in the
Context of Transnational Co-Operation
Tanja NÖLLE, Carlos Pereira, Richard Durst

The Knowledge Master -- A Virtual Learning Environment in Further
Education
Heinz MANDL, Katharina Schnurer, Katrin Winkler

Towards Ubiquitous Web-Based Learning
Max MÜHLHÄUSER

Some Impacts of the Web on School Education from a Systemic Point of
View
Dieter SPANHEL

SPECIAL SESSION    

Basic Research in CSCW
Chair: Stephan Killich, Ludger Schmidt

Integration of Videoconferencing Technologies in Distributed Computer
Cooperative Work; Preliminary Results from
the Communicate IT Project
Marc ARIAL, S. Guttormsen Schaer, Helmut Krueger

Time Delay Tolerance in Computer-Supported Cooperative Work
Barrett CALDWELL, Enlie Wang, Kan Zhang/

Requirements for Software Support in Concurrent Engineering Teams
Dirk KABEL, Tanja Nölle, Holger Luczak

Diffusion of Computer-Supported Collaborative Work (CSCW) -- An
Information Systems Perspective
Arnd KLEIN, Helmut Kramar

A Cognitive Engineering Approach to Computer-Supported Cooperative
Design
Ludger SCHMIDT, Holger Luczak

User-Friendly Visualization of Object Versions and Archives in
Collaborative Computer Work
Sascha STOWASSER, Gert Zülch

IMPROVING HEALTH  

Chair: Dominique Scapin

Health Survey Among Japanese VDT workers
Masaru MIYAO, Sohei Yamamoto, Susumu Saito, Tetsuo Misawa, Takanori
Ochiai

Ergonomic Designs and Multimedia Effects on Malaysian Companies: A Cost
and Benefit Approach
Kok Thim CHAN, Rabindra Nath Sen

Towards Better Understanding of Risks Arising From Work with VDU Through
Risk Assessment
Hilja TAAL

PRODUCT DEVELOPMENT

Chair: Tom Bösser

Organisational Maturity of User Orientation in the Product-Creation
Process
Tom BÖSSER

Towards Healthy VDU Work -- Integrating Health and Usability
Considerations into Software Development
Carl ÅBORG, Inger Boivie, Jenny Persson

Usability, Comfort and Security: Indispensable Requirements in the
Design to Guarantee the Pleasurable Interaction
of the Users with the Smart Products
Anamaria de MORAES D. SC , Bianka C. Frisoni M.SC., Manuela Macraio,
Claudio N. V. de Melo

Intercultural Differences in the Interaction between Drivers and
Driver-Information Systems
Peter RÖSSGER

Usability of Menu Structures and Navigation Keys in Mobile Phones: A
Comparison of the Ease of Use in Three
Different Brands
Martina ZIEFLE

Designing a Dynamic System Traffic Control of a Freight Railway
Anamaria de MORAES, Claudia Renata Mont'Alvão, Manuela Quaresma,
Alexandre M Dresch, Rosane
Schonblum

COFFEE BREAK — 10:00 - 10:30 am

Friday, May 24, 2002 — 10:30 - 12:30 am

SPECIAL SESSION  

Virtual environment
Chair: Halimahtun Khalid

Emerging Issues in the Productive Use of Virtual Environments
Wilhelm BAUER, Peter Kern, Frank Haselberger

Ergonomic Evaluation with Human Models in Virtual Environments
Wilhelm BAUER, Hans-Jörg Bullinger, Manfred Dangelmeier, Angelos
Amiditis

Evaluating Task Performance in Immersive Virtual Environments
Halimahtun M. KHALID, Choo Chiaw Ting

Supporting Concurrent Engineering in Conceptual Product Design Using
Virtual Environment
Alvin YEO, Halimahtun M. Khalid

Virtual Workplaces for Supervision of Manufacturing Systems
Engelbert WESTKÄMPER

EDUCATIONAL SYSTEMS  

Chair: Andreas Heinecke

Electronic Submission: The system requirements, design and analysis
D.E. COOK, D.W.Salt, J.Gorman, G.Frost, M. Gell, P.Gharmount

Multimedia in Learning Process Systems Engineering
Boris GAUSS, Christopher Hausmanns, Leon Urbas, Günter Wozny

HCI Issues in Practical Lessons Via Internet
Andreas M. HEINECKE

LogEduGate -- Logistics Education Gate -- Integrative and Multimedial
Platform for Training in Logistics
Axel MAYKUSS, Axel Kuhn, Uta Spörer

Using Computer-Based Training (CBT) to Instruct Company Occupational
Health and Safety Experts
Manfred RENTROP

SPECIAL SESSION  

CSCW Applications
Chair: Stephan Killich, Ludger Schmidt

Support of Interorganizational Cooperation. VIA TeamUp -- An
Internet-Based Tool for Workgroups
Stephan KILLICH, Holger Luczak

An Open Framework for Shared-Workspaces to Support Different Cooperation
Tasks
Alexander KUENZER, Ludger Schmidt

Visual Interfaces to Coordinate Real-time Decision Making in
Hierarchical Structures and Their Application to Fire
Systems
Mie NAKATANI, Shinobu Yamazaki, Shogo Nishida

Group Decision Support System for Emergent Situation Based on
Communication and Work Flow Model
Mie NAKATANI, Tserennadmid Badraa, Shogo Nishida

The Importance of Remote Maintenance for Equipment Manufacturers
Competitiveness and their Customer
Satisfaction
António Lucas SOARES, Paula Alexandra Silva

VISUAL HAZARDS  
N.N.

Relationship Between Visual Discomfort and Muscoloskeletal Illness for
VDU Operators?
Arne AARÅS, Gunnar Horgen, Hans-Henrik Bjøset, Ola Ro

Visual Load Evaluation in Bank Clerks: An Objective Methodology
Roberto ASSINI, Daniele Grosso, Pierluigi Zambelli, Ilaria Antonelli,
Bruno Piccoli

The Vision Charge at Work with Video Display Terminal
Hilda HERMAN

A Trial for Preventing Asthenopia among VDT Workers
Masako OMORI, Tomoyuki Watanabe, Jo Takai, Hiroki Takada, Masaru Miyao

VDU Work-Related Visual Fatigue -- Assessment of Accumulation
Verislav STANCHEV

New Ergophthalmological Tool for Combined Measurements of Asthenopia and
Current Subjective Workload at
VDU Workplaces
Thomas STÜDELI, Marino Menozzi

SPECIAL SESSION  

Cross-Cultural and Diversity Issues of WWDU
Chair: Pascale Carayon

Gender, Status and Computer-Mediated Communication
Lillemor ADRIANSON

Constraints on the Usability of Computers in Developing and
Industrialized Countries
Carl Martin ALLWOOD

Underrepresentation of Women and Minorities in the IT Workforce: Job and
Organizational Issues
Pascale CARAYON, Maria J. Brunette, Marla C. Haims, Peter Hoonakker

Can an American-Type Office Be Accepted in Japan? Ergonomics Study on
Japanese and American Office
Systems
Kageyu NORO, Ryohei Tanaka

Analysis and Structuring of the Interaction Areas for a Chinese User
Interface
Kerstin RÖSE, Long Liu, Detlef Zühlke

TUTORIAL 1-3

Usability Testing of Interactive Systems based on ISO 9241-10 and ISO
9241-11
Thomas Geis

LUNCH — 12:30 am - 1:30 pm

Friday, May 24, 2002 — 1:30 - 3:30 pm

EVALUATION ASPECTS  

Chair: Kai-Christoph Hamborg

Usability -- Core Feature of Interactivity -- Empirical Results of
Audience Research on Internet and E-Business
Communication
Hans-Juergen BUCHER

Usability Evaluation of Interactive Systems using Trevis
Michael HAHNEL, Nico Hamacher, Karl-Friedrich Kraiss

WebSCORE -- A Structured Method for Evaluating Web Applications
Frank HEIDMANN, Jürgen Ziegler

Evaluation of POI Systems by Logfile Recording
Andreas M. HEINECKE

The Measurement of Trust in Web Site Evaluations
Sylvia MANZ

The Combined Walkthrough: Combining Cognitive, Behavioral, and Affective
Methods in Human-Computer
Interaction
Timo PARTALA

SPECIAL SESSION  

Telework Systems
Chair: Gerhard Gudergan, Volker Liestmann

Project TELESOL -- Bringing the Best EU Telework Solutions to CIS
Countries
Serguei A. SMAGUINE, Jean Bonnin, Alexei D. Gvichiani, Hans Pruim

Manufacturing Execution Systems: Key Technology for Successful
Teleservice
Gerrit GEHNEN

Web-Based Services for Production Systems
Eckhard HOHWIELER, Ralf Berger

An Emerging Platform for Customer-Oriented and Efficient Service: Mobile
Teleservice
Volker LIESTMANN, Robert Kuessel, Michael Spiess

The Evolution of Product Support -- The Service as a Product
Thomas MEIREN, Hans Wurps

SPECIAL SESSION  

E-Logistics
Chair: Patrick Wader, Andreas Bruckner

Development of an Internet Portal for the Support of E-Logistics
Jens DAHMER

cc-elogistics -- Competence Cluster for E-Logistics in Germany
Matthias KNAPP

Embedded Internet Appliances in Vending
Simone KOENEN-SCHMÄHLING, Michael Amberg, Markus Hirschmeier

Mobile Computing for Transport Logistics
Jörg SCHNEIDER

Dynamic Structures of CEP Services -- Examples from "ParcelMan"
Volker STICH, Patrick Wader

SPECIAL SESSION  

Musculoskeletal Symptoms in Computer Users
Chair: Naomi Swanson

Concurrent Use of Input Devices -- Relief or Overload?
Ahmet ÇAKIR

Finger Flexor/Extensor and Trapezius Loading During Keyboard Use
Naomi SWANSON, Brian Lowe

The Prevalence of Neuromusculoskeletal Disorders in a Population of
Insurance Company Workers Based on
Clinical Interviews
J. Steven MOORE, Naomi Swanson

Workstation and Self-Report Predictors of Musculoskeletal Symptoms Among
Keyboard Users
Naomi SWANSON, Robin Dunkin, Margit Alderson

The Seating Clinic for Office Workers
Goroh FUJIMAKI, Hideki Oyama,Taku Teraoka, Kageyu Noro

SPECIAL SESSION  

Usability Aspects of Globally Used Applications User-Centered Design
Chair: Andrew S. Imada

An Overview of a Longitudinal Quasi-Experimental Field Study to Evaluate
the Effects of an Office Ergonomics
Training and a New Chair on Quality of Work Life, Health and
Productivity
Ben AMICK III, Michelle Robertson, Kelly DeRango, Noe Palacios, Paul
Allie, Ted Rooney, Lianna Bazzani

The Productivity Consequences of Office Ergonomics Training and an
Ergonomically Designed Chair
Ben AMICK III, Kelly DeRango, Michelle Robertson, Noe Palacios, Paul
Allie, Ted Rooney, Lianna Bazzani

The Health Consequences of an Office Ergonomics Training Coupled with an
Ergonomically Designed Chair:
Preliminary Results
Lianna BAZZINI, Ben Amick III, Michelle Robertson, Kelly DeRango, Noe
Palacios, Paul Allie, Ted Rooney

Building a Transdisciplinary Team for User-Centered Design
Noe PALACIOS, Michelle Robertson, Ben Amick III, Paul Allie

The Impact of an Office Ergonomics Training on Worker Knowledge,
Behavior and Musculoskeletal Risk
Michelle ROBERTSON, Ben Amick III, Kelly DeRango, Noe Palacios, Ted
Rooney, Paul Allie, Lianna Bazzani

TUTORIAL 2-3

Usability Testing of Interactive Systems based on ISO 9241-10 and ISO
9241-11
Thomas Geis

COFFEE BREAK — 3:30 - 4:00 pm

Friday, May 24, 2002 — 4:00 - 6:00 pm

PRODUCT CERTIFICATION  

Chair: Yngve Sundblad

Fourth-Generation TCO Labelling for Displays and Computers -- TC0'02
Jan RUDLING

IT Product Requirements and Certification from the Users' Perspective
Yngve SUNDBLAD, Torbjörn Lind, Jan Rudling

WORKING IN NETWORKS  

Chair: Reima Suomi

Building the Internet -- Lessons from Railways
Reima SUOMI

Internetics and Internomics: Human Factors of the Global Network
Interactions
Gennady E. ZHURAVLYOV

Competence Modelling as a Basis for Formation of SME Networks -- The
SME-Chains Approach
Bengt HENOCH, Kurt Sandkuhl, Elsa Gonzalez

Visualization and Navigation of Networked Information Spaces: the Matrix
Browser
Veit BOTSCH, Christoph Kunz

Longitudinal Characteristics of Proprioceptive Memory on Keystrokes:
Designing for an Enhanced Authentication
System Using Pressures of Keystroke
Kentaro KOTANI, Ken Horii

Intermedia Synchronisation in Network Design: Using an Adaptive
Psychophysical Method to Specify the
Perceivable Audio-Visual Delay
Hans-Jörg ZUBERBÜHLER, Stefan Ruegg , Helmut Krueger, Albert Kündig

SPECIAL SESSION  

Supply Chain Management Systems
Chair: Martin Weidemann, Ingo Aghte

Enhanced ERP for Participation in Electronic Trading Exchanges
Ingo AGHTE

Collaborative Performance Measurement in Supply Chain Networks
Ralf HIEBER

Methodology for Implementing Supply Chain Management in the Clothing
Industry
Svetlana MÜLLER, Andreas Bruckner

Hierarchies and Rules for Collaborative Planing in the Textile Supply
Chain
Matthias SCHNEIDER

With Supply Chain Management to an Extremely High Profitability
Tilo SCHULTZ

ASSESSMENT TOOLS  

Chair: Tomas Berns

Examining the Relationship Between Rapid Upper Limb Assessment's
Postural Scoring System and Selected
Physiological and Psychophysiological Measures
Leslie J.K. FOUNTAIN

Implementation of EU Directive on Health and Safety with Computer Based
Checklists
Christoph SPELTEN, Kurt Landau, Verena Bopp

New Technologies -- Application in the Field of Ergonomics and
Physiology of Work
Verislav STANCHEV

Health and Safety Assessment at Non-Standard VDU Workplaces
Harald WEBER, Klaus J. Zink

Quest-Gate: Web-Based Sharing of Diagnostic Methods in Occupational
Psychology
Matthias BRUEGGMANN

PERFORMANCE ASPECTS  

Chair: Matthias Göbel

BigShot Screen Magnifier
Seth GOLDBERG

Screen Design Aspects of Computer-Supported Reading
Gjertrud W. Kamstrup, Anne-Lise Rygvold, Bjørn Gunnar Saltnes

What if CRT is Better Than TFT, or is Visual Productivity More Important
Than Comfort at VDUs?
Marino MENOZZI, Thomas Stüdeli, Urs Näpflin, Helmut Krueger,
Kazuo Koga

New Computer Mouse Can Prevent Mouse Arm Syndrome
Johan ULLMAN

Evaluation of Input Devices for 3D Navigation in Medical Applications
Matthias GÖBEL, Wolfgang Friesdorf

Using Mouse and Keyboard Under Time Pressure: Preference, Strategies and
Learning
Anker Helms JORGENSEN, Anne Helene Garde, Bjarne Laursen, Bente Rona
Jensen

Influence of Frame Rate and Latency on Performance in a 3D Exploration
Task with a Display System with
Movement Parallax
Urs NAEPFLIN, Marino Menozzi

TUTORIAL 3-3

Usability Testing of Interactive Systems Based on ISO 9241-10 and ISO
9241-11
Thomas Geis

Saturday, May 25, 2002 — 8:00 - 10:00 am

OPEN PANEL DISCUSSION

ENVIRONMENTAL ASPECTS    

Chair: N.N

Quieter Computer Workplaces by Using Noise-Emission Data
Peter BECKER

Risk of Exposure to Extremely Low Frequency (ELF) Electromagnetic Fields
in VDU Workstations
Antonio CASTAGNOLI

Assessment of Luminous Conditions for VDT Stations Based on Ergonomical
and Ergophtalmological Criteria
Jean-Jacques MEYER, David Francoli, Laurent Michel, Hendrik Kerkhoven

Intelligent Light for the Computer Workplace
Jörg PFEFFERLE

Visual Fatigue and Preferences of VDT Users under Different Lighting
Systems
Agnieszka WOLSKA

SPECIAL SESSION    
Augmented Reality
Chair: Stefan Wiedenmaier, Ludger Schmidt

Augmented Reality for Industrial Applications -- A New Approach to
Increase Productivity?
Thomas ALT, Martin Edelmann, Silke Malzkorn-Edling, Werner Schreiber

Ergonomics of Head-Mounted Displays and Studies about Effects on Eye
Physiology and Well-Being
Martin EDELMANN, Silke Malzkorn-Edling, Werner Schreiber, Thomas Alt

A Hybrid Tracking Approach for Augmented Reality Applications
Stefan LEHMANN

Comparison Between the Strain Indicator HRV of a Head-Based Virtual
Retinal Display and LC-Head Mounted
Displays for Augmented Reality
Olaf OEHME, Stefan Wiedenmaier, Ludger Schmidt, Holger Luczak

AR for Mobile Healthcare Information Systems: Do Display Units Take
Human Factors into Consideration?
Elke REUSS, Marino Menozzi

Augmented Reality Applications for Effective Manufacturing and Service
Stefan WIEDENMAIER, Arnold Stadtler

INTERNET ASPECTS  

Chair: N.N.

A Procedure for Automatic Transformation of Standard Dialogs into Forms
of the Internet
Klaus-Peter FÄHNRICH, Benedikt Bietzker, Rico Saupe

From WWDU to EWDU -- Usability of Edutainment Applications
Andreas M. HEINECKE

The Challenge to the Concept of Usability from Mobility and the Internet
Anker Helms JORGENSEN

The Mobile Intranet: Managing People and Information in a Distributed
Organization
Andreas LARSSON, Tobias Larsson, Peter Törlind

A Personal Authentication with Keystroke Timing Patterns
Toshimitsu YAMAGUCHI, Kazuhiro Notomi, Hiroaki Ishii

ASSISTIVE TECHNOLOGY

Chair: Grigori Evreinov

Experimental Interfaces for a Locomotion Assistance Device
Yacine BELLIK, René Farcy

Information Kiosks for All: Issues of Tactile Access
Grigori EVREINOV, Roope Raisamo

A Wearable Monitor of Music Notation for Visually Impaired Musicians
Tatiana EVREINOVA, Roope Raisamo

A Quantification of Capability Thresholds to Assist in User Interface
Design for the Elderly
Thomas WALDMANN, Kieran Walsh

Visibility and Characteristics of the Mobile Phones for Elderly People
Tomoyuki WATANABE, Masako Omori, Jo Takai, Hiroki Takada, Masaru Miyao

How to Bridge the Gap Between Mass-Market Production and Usability for
People with Special Needs
Volker BOGAIKI, Matthias Schneider-Hufschmidt

COFFEE BREAK — 10:00 - 10:30 am

Saturday, May 25, 2002 — 10:30 - 12:30 am

OPEN PANEL DISCUSSION    

WORKPLACE DESIGN

Chair: Dennis R. ANKRUM

Implementing ISO 9241 Parts 3 and 5 in North America -- The BIFMA
Ergonomics Guideline for VDT Furniture
Dennis R. ANKRUM

-- Comparison of Stationary LCD and CRT Screens, Some Visual and
Musculo-Skeletal Aspects
Per NYLÉN

Development of Floor Cushion with Pelvic Support -- Ergo-Zabuton
Hideki OYAMA, Taku Teraoka, Kageyu Noro

Possibility of the Deep Vein Thrombosis Sideration on the Visual Display
Terminal Work
Reiko MITSUYA, Yuichi Ebine, Nozomi Sato, Kageyu Noro

Terminal Work: Ergonomic Examination of Alternative Sitting and Standing
Concepts at the VDU Workplace
Armin WINDEL

E-COMMERCE  

Chair: Martin Helander

Enhancing E-Commerce Business Models of Selected SMEs by a Multi-Mode
Approach
Jannicke BAALSRUD HAUGE, Pierre Taner Kirisci

Personalization and Community Communication for Customer Support
Michael KOCH, Petra Schubert

An Architecture for Community Support Platforms -- Modularization and
Integration
Michael KOCH

Middleware and Mobile Agents: Experiences in E-Commerce
Francisco VALERA Anastasia Kaltabani, Enrique Vázquez, Luis Bellido,
Miltiades Anagnostuo

Personal Assistant and Mind Set
Lim Tek YONG, Tang Enya Kong

SPECIAL SESSION  
Implementation of Multimedia Systems in Organizations

Chair: Melanie Frölich

Success-Factor Implementation Strategy -- Why Having Good Learning
Software Is Not Enough
Melanie FRÖLICH, Dagmar Gude

CLIX Campus and the imc Higher Education E-Learning Network: A
Private-Public Partnership Approach to
Creating New Educational Environments
Tilman KÜCHLER

Design of a Web-Based Quality Management System to Ensure the Company's
Process Knowledge
Alexander KUENZER, Olaf Oehme, Dirk Mackau, Dirk Kabel

Integral II: A Web-based E-Learning Approach
Ralph REUTH, Dagmar Gude, Markus Soeding, Ludger Schmidt

E-Learning as a Driving Force for Organizational Change at Universities
Stephan TRAHASCH

SPECIAL SESSION

Design for All -- Employing Standards and Guidelines in the Field of
Accessible Office Work
and Information Systems
Chair: Brigitte Bornemann-Jeske

Employing Universal Design in an Internet City Guide – Case Study of an
Evaluation and Retrofitting Process
Brigitte BORNEMANN-JESKE

Web Design as Universal Design
Christian BÜHLER, Christian Wallbruch

Barrier-Free Design in Office Work with Visual Display Terminals
Klaus BUHMANN

Project BIK -- Information and Communication Without Barriers
Detlef GIRKE, Thomas Lilienthal, Karsten Warnke, Michael Zapp

Microsoft PowerPoint Presentations for Visually Impaired Persons
Erdmuthe MEYER zu BEXTEN, Martin Jung, Marco Gäckler

Web Browsing Assistive System for Dyschromatopia
Hiroyuko MIYAMOTO, Takehito Nakaya
   ?

CLOSING PLENARY SESSION — 12:30 am - 1:00 pm

(c) 2002 WWDU Group

 --
*****************************************************
Dr. Ahmet E. Cakir
c/o ERGONOMIC Institute
Soldauer Platz 3, D-14055 Berlin
Email: ahmet.ca...@ergonomic.de

http://www.ergonomic.de
http://www.cyberlux.de
http://www.wwdu.org
http://www.healthylight.de

Phone: +49 30 302 10 50
Fax: +49 30 301 98 40 or +4930 30 11 30 86

*****************************************************

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 SW-ERGO-NEWS  Info vom 20.04.02, Nr. 851
 GI-Fachgruppe Software-Ergonomie
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
   Astrid_B...@gui-design.de, http://www.gui-design.de