Best CRM for coworking space management - Coworking

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Message from discussion Best CRM for coworking space management
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Date: Tue, 27 Mar 2012 10:43:57 -0700
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Subject: Re: [Coworking] Re: Best CRM for coworking space management
From: Jacob Sayles <ja...@officenomads.com>
To: coworking@googlegroups.com
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Nadine has come a long way since it's early days and we continue to slowly
make improvements.  I have a basic idea of what you mean Alex,  but it's
hard for me to say if we are the exact form of "member focused" that you
talking about.  I wouldn't say we are deal focused either.  We focus on the
tasks we do every day, and how to make that flow better.  We focus on
Alexandra, our Community Cultivator, and what she needs to get her job done
and keep a smile on her face.  We also believe strongly that most
"problems" are more easily solved with people power rather then trying to
come up with some complex software tool that does everything.

Right now the biggest obstacle to Nadine being more widely used is that we
are not a software company, nor do we want to become one.  We have open
sourced everything and it's out there for free, but I'm not going to be
there if anything goes wrong in the middle of the night.  I've worn a pager
for systems jobs in the past and I swore never again.  We have invested a
lot already to build the system so others would need to step up to write up
better documentation, help out with the install process, and offer support.


If anyone wants to check it out in action, I would be happy to setup an
account on our demo box.

Jacob

---
Office Nomads - Individuality without Isolation
http://www.officenomads.com -  (206) 323-6500


On Tue, Mar 27, 2012 at 9:07 AM, Alex Hillman
<dangerouslyawes...@gmail.com>wrote:

> I've been looking for a people-centric CRM for a long time and, like Iris
> suggests, haven't found anything that's quite right.
>
> The issue I've had is that CRMs are more focused on dealflow than on the
> people involved in the deal. Much like all of the coworking finding tools
> out there that are focused on the desks instead of the people, I have a
> hard time using a tool that puts the emphasis on a different aspect of the
> workflow than we have naturally.
>
> What I've wanted was something more like an intelligence tool than a
> "CRM". Being able to slice and dice members and prospective members by
> attribute is great, but the more we slice, a tool that remembers to keep
> the person as the focus of the report.
>
> Software developers on the list: please build this before I do :)
>
> -Alex
>
> /ah
> indyhall.org
> coworking in philadelphia
>
>
>
> On Tue, Mar 27, 2012 at 10:05 AM, Iris Kavanagh <i...@nextspace.us> wrote:
>
>> Hi Martin,
>>
>> We researched and couldn't find anything out there that did everything we
>> needed for a coworking space. So two years ago we built our own CRM which
>> includes member profiles on our public site and will include a payment
>> gateway shortly.
>>
>> At this year's unconference we discussed technology solutions and it
>> appears that there will be several offerings coming onto the market in the
>> next 6 months. I'd hold tight before spending any more money, wait for
>> those to come out and then sign up for the betas. In the meantime if you
>> have someone with geeky inclinations you can ask Jacob at Office Nomads
>> about Nadine or talk to the guys at Cobot.
>>
>> Best of luck!
>>
>> Iris
>>
>> Nextspace.us
>>
>>
>>
>> On Friday, March 23, 2012 11:07:30 AM UTC-7, Martin wrote:
>>>
>>> Hello everyone. I wanted to know what CRM's people where successfully
>>> using out there to successfully manage your spaces.
>>>
>>> We have 2 locations in Buenos Aires, Argentina (I'm from the US) that
>>> are each aprox 5,500 sq. ft and have a mix of offices (teams from 2 to
>>> 20 people) , fixed desks and a shared livingroom space.
>>>
>>> We're looking at highrise, zoho and a few other hosted solutions.
>>>
>>> Mainly want to use it to track customer contacts and member details.
>>> To that I'd love to be able to integrate our forthcoming access
>>> control system. We're developing a separate online tool to manage our
>>> meeting rooms.
>>>
>>> Curious what services people have used and been happy with. Thanks for
>>> any feedback!
>>>
>>>  --
>> You received this message because you are subscribed to the Google Groups
>> "Coworking" group.
>> To view this discussion on the web visit
>> https://groups.google.com/d/msg/coworking/-/gKpTDOh-q4UJ.
>>
>> To post to this group, send email to coworking@googlegroups.com.
>> To unsubscribe from this group, send email to
>> coworking+unsubscribe@googlegroups.com.
>> For more options, visit this group at
>> http://groups.google.com/group/coworking?hl=en.
>>
>
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Nadine has come a long way since it&#39;s early days and we continue to slo=
wly make improvements. =C2=A0I have a basic idea of what you mean Alex, =C2=
=A0but it&#39;s hard for me to say if we are the exact form of &quot;member=
 focused&quot; that you talking about. =C2=A0I wouldn&#39;t say we are deal=
 focused either. =C2=A0We focus on the tasks we do every day, and how to ma=
ke that flow better. =C2=A0We focus on Alexandra, our Community Cultivator,=
 and what she needs to get her job done and keep a smile on her face. =C2=
=A0We also believe strongly that most &quot;problems&quot; are more easily =
solved with people power rather then trying to come up with some complex so=
ftware tool that does everything. =C2=A0<div>
<br></div><div><div>Right now the biggest obstacle to Nadine being more wid=
ely used is that we are not a software company, nor do we want to become on=
e. =C2=A0We have open sourced everything and it&#39;s out there for free, b=
ut I&#39;m not going to be there if anything goes wrong in the middle of th=
e night. =C2=A0I&#39;ve worn a pager for systems jobs in the past and I swo=
re never again. =C2=A0We have invested a lot already to build the system so=
 others would need to step up to write up better documentation, help out wi=
th the install process, and offer support. =C2=A0</div>
<div><br></div><div>If anyone wants to check it out in action, I would be h=
appy to setup an account on our demo box.</div><div><br></div><div>Jacob<br=
><br>---<br>Office Nomads - Individuality without Isolation<br><a href=3D"h=
ttp://www.officenomads.com">http://www.officenomads.com</a> -=C2=A0 (206) 3=
23-6500<br>

<br><br><div class=3D"gmail_quote">On Tue, Mar 27, 2012 at 9:07 AM, Alex Hi=
llman <span dir=3D"ltr">&lt;<a href=3D"mailto:dangerouslyawes...@gmail.com"=
>dangerouslyawes...@gmail.com</a>&gt;</span> wrote:<br><blockquote class=3D=
"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding=
-left:1ex">
I&#39;ve been looking for a people-centric CRM for a long time and, like Ir=
is suggests, haven&#39;t found anything that&#39;s quite right.<div><br></d=
iv><div>The issue I&#39;ve had is that CRMs are more focused on dealflow th=
an on the people involved in the deal. Much like all of the coworking findi=
ng tools out there that are focused on the desks instead of the people, I h=
ave a hard time using a tool that puts the emphasis on a different aspect o=
f the workflow than we have naturally.</div>


<div><br></div><div>What I&#39;ve wanted was something more like an intelli=
gence tool than a &quot;CRM&quot;. Being able to slice and dice members and=
=C2=A0prospective=C2=A0members by attribute is great, but the more we slice=
, a tool that remembers to keep the person as the focus of the report.</div=
>


<div><br></div><div>Software developers on the list: please build this befo=
re I do :)</div><div><br></div><div>-Alex</div><div><br clear=3D"all">/ah<b=
r><a href=3D"http://indyhall.org" target=3D"_blank">indyhall.org</a><br>cow=
orking in philadelphia<div>
<div class=3D"h5"><br>


<br><br><div class=3D"gmail_quote">On Tue, Mar 27, 2012 at 10:05 AM, Iris K=
avanagh <span dir=3D"ltr">&lt;<a href=3D"mailto:i...@nextspace.us" target=
=3D"_blank">i...@nextspace.us</a>&gt;</span> wrote:<br><blockquote class=3D=
"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding=
-left:1ex">


Hi Martin,<div><br></div><div>We researched and couldn&#39;t find anything =
out there that did everything we needed for a coworking space. So two years=
 ago we built our own CRM which includes member profiles on our public site=
 and will include a payment gateway shortly.=C2=A0</div>


<div><br></div><div>At this year&#39;s unconference we discussed technology=
 solutions and it appears that there will be several offerings coming onto =
the market in the next 6 months. I&#39;d hold tight before spending any mor=
e money, wait for those to come out and then sign up for the betas. In the =
meantime if you have someone with geeky inclinations you can ask Jacob at O=
ffice Nomads about Nadine or talk to the guys at Cobot.=C2=A0</div>


<div><br></div><div>Best of luck!=C2=A0</div><div><br></div><div>Iris</div>=
<div><br></div><div>Nextspace.us</div><div><div><br></div><div><br><br>On F=
riday, March 23, 2012 11:07:30 AM UTC-7, Martin wrote:<blockquote class=3D"=
gmail_quote" style=3D"margin:0;margin-left:0.8ex;border-left:1px #ccc solid=
;padding-left:1ex">


Hello everyone. I wanted to know what CRM&#39;s people where successfully
<br>using out there to successfully manage your spaces.
<br>
<br>We have 2 locations in Buenos Aires, Argentina (I&#39;m from the US) th=
at
<br>are each aprox 5,500 sq. ft and have a mix of offices (teams from 2 to
<br>20 people) , fixed desks and a shared livingroom space.
<br>
<br>We&#39;re looking at highrise, zoho and a few other hosted solutions.
<br>
<br>Mainly want to use it to track customer contacts and member details.
<br>To that I&#39;d love to be able to integrate our forthcoming access
<br>control system. We&#39;re developing a separate online tool to manage o=
ur
<br>meeting rooms.
<br>
<br>Curious what services people have used and been happy with. Thanks for
<br>any feedback!
<br>
<br></blockquote></div>

<p></p>

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<br>=20
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</div></div></blockquote></div><br></div></div></div><div class=3D"HOEnZb">=
<div class=3D"h5">

<p></p>

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</div></div></blockquote></div><br></div></div>

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