Install of Couchbase 2.0 Preview hangs on "computing space requirements"

[Joakim W]

Hi,
I've been trying to install Couchbase 2.0 developer preview on my
Windows 7 machine, but it hangs at "computing space requirements",
after all the files are copied.

I think all the files has been copied anyway, in Couchbase/Server
there are 2056 files, total size 228 690 688 bytes.

logging the installer the end looks like this (with /lv on):


MSI (c) (A0:90) [15:50:33:663]: Dir (target): Key:
PRIV11.09DE5D66_88FD_4345_97EE_506873561EC1 , Object: C:\Program Files
\Couchbase\Server\lib\snmp-4.19\priv\
MSI (c) (A0:90) [15:50:33:663]: Dir (target): Key:
MIBS3.09DE5D66_88FD_4345_97EE_506873561EC1 , Object: C:\Program Files
\Couchbase\Server\lib\snmp-4.19\priv\mibs\
MSI (c) (A0:90) [15:50:33:663]: Dir (target): Key:
CONF2.09DE5D66_88FD_4345_97EE_506873561EC1 , Object: C:\Program Files
\Couchbase\Server\lib\snmp-4.19\priv\conf\
MSI (c) (A0:90) [15:50:33:663]: Dir (target): Key: MANAGER.
09DE5D66_88FD_4345_97EE_506873561EC1 , Object: C:\Program Files
\Couchbase\Server\lib\snmp-4.19\priv\conf\manager\
MSI (c) (A0:90) [15:50:33:663]: Dir (target): Key: AGENT.
09DE5D66_88FD_4345_97EE_506873561EC1 , Object: C:\Program Files
\Couchbase\Server\lib\snmp-4.19\priv\conf\agent\
MSI (c) (A0:90) [15:50:33:663]: Dir (target): Key: INSTALLDIR.
3E052019_AC33_40FC_9F9D_71C1A1B4C7C8 , Object: C:\Program Files
\Couchbase\Server\
MSI (c) (A0:90) [15:50:33:663]: Dir (target): Key: DOCS.
3E052019_AC33_40FC_9F9D_71C1A1B4C7C8 , Object: C:\Program Files
\Couchbase\Server\docs\
MSI (c) (A0:90) [15:50:33:663]: Dir (target): Key: ALLUSERSPROFILE ,
Object: C:\
MSI (c) (A0:90) [15:50:33:663]: PROPERTY CHANGE: Adding INSTALLLEVEL
property. Its value is '1'.

I've tried running it as admin or not, same behaviour. I know the reqs
say Windows Server, but in at least one post someone was told to use
Win7. Is Win7 unsupported?

Any ideas?

[Matt Ingenthron]

Hi Joakim,

I looked into this myself just a bit, and I'm sorry to say it has me
confused. I'll check to see if one of our folks more familiar with the
installer can give us a better idea.

Thanks,

Matt

--
Matt Ingenthron
Couchbase, Inc.

[Matt Ingenthron]

Oh, by the way, a new dev preview was uploaded just today. I hate to
ask without checking it out myself, but you may see if that has the
issue resolved.

Still, I'll check into it further.

Thanks,

Matt

[Alan McKean]

I'm running a small cluster of Couchbase Server 2.0 Developer Preview instances in two VMs with Windows 7 Premium Home Edition on my Mac. So far, no problems have come up.

[Joakim W]

I managed to get it installed by taking the actual .msi file that is
unpacked into a temp-directory while the .exe is running, and use
that.

Still, it could just have been something magical happening once I've
installed and uninstalled it a couple of times (sometimes when I ran
the installer it started to uninstall even though the last install
never finished. seemed random).
I've found a bunch of other people with similar problems on completely
different msi-files.

Meh. This is just for testing anyway, if we choose to go with
couchbase we'll use linux servers. ;)


Best regards
Jocke

[nisbus]

Just downloaded from the server and it hangs for me during setup.

Where is the temp directory it unpacks to?

Using VirtualBox - Windows 7 64bit

[Joakim W]

It's some windows temp directory (different every time), but I think I
found it by checking in windows task manager what exe was running, and
it was a msi (couchbase.msi or something). So right-click -> Open file
location brought me to the file.

[Kyle Matheny]

I've struggled with this a few times, and what I've discovered is that during the install, if I minimize the install window and let it sit there, it'll eventually install the MS VC++ redistribution. If I keep the window up and focused, it never installs and just hangs at computing install space. Maybe this is coincidence, but this technique has worked for me the last 3 times (or maybe I'm just full of it, who knows.)

[Samuel Gundry]

I'm on Win7 x64 and Couchbase 2.0 is hanging during "Computing space requirements" also. 

I've tried running the temporary .msi but receive the error "This installation cannot be run by directly launching the MSI package. You must run setup.exe" 

And as to minimising during the install, my window/dialogs don't provide that. 

Any suggestions? We're trying to evaluate Couchbase... 

[Matt Ingenthron]

Sorry for the trouble, I'm going to check to see how we can get this working for you.

Thanks,

Matt

[Matt Ingenthron]

Sam,

Can you try running it this way so we can see where it's getting stuck?  Please send the logs to matt at couchbase.  

setup.exe /debuglog"C:\temp\setupexe.log"

We think we know what may be happening here, but I'd appreciate your help in generating a log to verify.

[Rodrigo Guerreiro]

Hi there,

Any news on this issue? I'm getting the same error here.

I'm trying to install the 2.0 - preview 4 version. Here you have the content of my setupexe.log

6-26-2012[03:29:06]: InstallShield setup.exe (Ansi) started, cmdline: /debuglog"C:\temp\setupexe.log"

6-26-2012[03:29:06]: Extracting setup.ini...

6-26-2012[03:29:06]: Extracting 'Setup.INI' to C:\Users\RGUERR~1\AppData\Local\Temp\{5C1231A2-8D65-45BF-8E4E-07E78DF79BD2}\Setup.INI

6-26-2012[03:29:06]: Extracting '0x0409.ini' to C:\Users\RGUERR~1\AppData\Local\Temp\{5C1231A2-8D65-45BF-8E4E-07E78DF79BD2}\0x0409.ini

6-26-2012[03:29:07]: Reading setup.ini from C:\Users\RGUERR~1\AppData\Local\Temp\{5C1231A2-8D65-45BF-8E4E-07E78DF79BD2}\Setup.INI

6-26-2012[03:29:07]: Upgrade check: checking product code {9E3DC4AA-46D9-4B30-9643-2A97169F02A7}

6-26-2012[03:29:07]: Upgrade check: obtained package code {7F97968D-A308-4FFF-989C-D6FC0BDC4E81} from machine, current package code is {7F97968D-A308-4FFF-989C-D6FC0BDC4E81}

6-26-2012[03:29:07]: Extracting '' to C:\Users\RGUERR~1\AppData\Local\Temp\{5C1231A2-8D65-45BF-8E4E-07E78DF79BD2}\

6-26-2012[03:29:07]: Extraction of '' failed

6-26-2012[03:29:07]: Extracting '' to C:\Users\RGUERR~1\AppData\Local\Temp\{5C1231A2-8D65-45BF-8E4E-07E78DF79BD2}\

6-26-2012[03:29:07]: Extraction of '' failed

6-26-2012[03:29:07]: Extracting 'Setup.bmp' to C:\Users\RGUERR~1\AppData\Local\Temp\{5C1231A2-8D65-45BF-8E4E-07E78DF79BD2}\Setup.bmp

6-26-2012[03:29:07]: Extraction of 'Setup.bmp' failed

6-26-2012[03:29:07]: Default language: 1033, got code page 1252

6-26-2012[03:29:07]: Creating setup dialog...

6-26-2012[03:29:07]: Reboot needed: no

6-26-2012[03:29:07]: Install is script driven (ISMSI)

6-26-2012[03:29:07]: Install is script driven (ISMSI)

6-26-2012[03:29:07]: Extracting 'ISSetup.dll' to C:\Users\RGUERR~1\AppData\Local\Temp\{5C1231A2-8D65-45BF-8E4E-07E78DF79BD2}\ISSetup.dll

6-26-2012[03:29:07]: Attempted unloaded of msi.dll: 1

6-26-2012[03:29:07]: Launching InstallScript engine: C:\Users\RGUERR~1\AppData\Local\Temp\{3318BFDD-02DA-41ED-839A-E0103C308A65}\Couchbase Server.msi,  /v /v"SETUPEXEDIR=\"C:\Users\rguerreiro\Downloads\DevTools\Couchbase\" SETUPEXENAME=\"couchbase-server-community_x86_64_2.0.0-dev-preview-4.setup.exe\"", 0

Thanks for your help

Rodrigo

[Matt Ingenthron]

Hi Rodrigo,

On installshield's website, there are similar problems reported for installshield.  There are several possible reasons behind it:

1.       There are some remote network drives that are mapped to local system.  Installshield may not have enough network privileges to access them.

2.       Couchbase server was installed on the machine before and it was not totally uninstalled and/or removed.  Installshield tried to recover from those old images.

 

All in all, to determine where to go next we'd suggest running setup with debugging mode enabled:

 

setup.exe /debuglog"C:\temp\setupexe.log".  

 

That will reveal where installshield is blocked.  If you need help with interpreting the log, please post it somewhere and let us know or feel free to email me directly.

Thanks,

Matt

[John Zablocki]

I've encountered this problem a few times.  The solution for me is consistently shutting down other apps - most often Chrome.  I won't claim to know what's in contention here, but reliably if I make sure I have nothing else running, that frozen space requirements screen will then continue and you should see a VS 2005 C++ redistributable dialog pop up. 

Please do try Matt's suggestion as it's certainly useful to get the debug info, but you should be able to install by making sure other apps are not running. 

-- John

[Terrence Giggy]

I just wanted to add my two cents on a hanging installation:

My setup is a Windows 8 virtual machine running on Parallels Desktop.  The installation would hang until I disconnected all connected drives to the Mac host, and quit out of the Poki menu + all other running applications.

[Tugdual Grall]

Hello,

Currently we do not have Couchbase build for Window 8, is it possible for you to do this on a Window 7 VM?

Regards

Tug

@tgrall

[Tugdual Grall]

Forgot to add a link to one of the issue we have on Window 8.

Tug

[Wang Manju]

Today when I install Couchbase 2.2 (couchbase-server-enterprise_2.2.0_x86_64.setup.exe) 

on my Window7 x64 laptop, same problem occurs,  and try all ways like execute as admin, disable antivirus

, disable firewall, windows update .... but nothing works.

 

Finally I uninstall Vitural CD software : VirtualCloneDrive then install  Couchbase 2.2 x64 again, 

its passing the wall of  "Computing Space Requirements" and finish setup.

So besides netwrok drives, maybe virtual drives also hang Couchbase setup.

btw I have successfully installed Couchbase 2.2 x64 on my Windows8 pro laptop and have no error.

Joakim W於 2011年8月19日星期五UTC+8下午10時11分05秒寫道：

[Dave Conley]

Same. I tried to install 2.2 over the top of 2.0 and got the same problem. I eventually got it to install by restarting my pc and installing that before anything else however I can't get the admin panel to open anymore so maybe it didnt clean something up correctly. This is on Windows 8 64bit

[Boris Trofanyuk]

I have the same issue. Windows 7, Couchbase 2.2.0. Installation hangs at  "computing space requirements". And I can't cancel this operation.

[Don Pinto]

Hi Boris,

Thank for your reporting this issue to us. 

Just wanted to confirm that you are using the latest Couchbase 2.2 enterprise edition from http://www.couchbase.com/download?  Also, what is your windows 7 service pack version?

If this problem is easily reproducible, can we please obtain the debug logs of the setup process -  setup.exe /debuglog"C:\temp\setupexe.log" ? That will help us to better understand, what is going on in the environment. For now, we have a bug opened on our side to track this issue.

Thank you,

Don Pinto

Product Manager 

don (at) couchbase (dot) com