Disgusted with 'tech support' for Painter 7
Simon Easter
onto it's own tech support line.
Read on, post on behalf of a friend if anyone knows a solution please let me
know!
Corel...instead of sending a standard letter 'falls outside customer
service' and then giving me no where else to forward it to bar a pay per
incident number
just forward it on directly, we are defintely not the only one with this
problem just go do a google search.
My last question is
What of earth are you using to code ? a memory access wrapper from the 80s?
why is 512meg/1712meg of memory such a ceiling for the program?
Symptoms
Painter 7 on 2GB Dual Pentium III Box
Windows 2000 Fully Service Packed
System is 'hobbled' with boot.ini in order to be able to run Painter at
all!
[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINNT
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows 2000
Professional" /fastdetect
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows 2000
Professional 0.5 GB"
/fastdetect /maxmem=500
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows 2000
Professional 1.7 GB"
/fastdetect /maxmem=1712
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows 2000
Professional 1.5 GB"
/fastdetect /maxmem=1512
Painter loads first time on each of these (except the default boot
obviously)
However the 1.5GB and 1.7GB modes allow painter to start once and once
only per boot.
i.e. If we edit an image and exit and THEN try to restart painter the
'Out of Tiles' error message appears
Only a reboot seems to cure this , but again only one load is possible.
If anyone suggests that I simply 'leave painter open' I will not be
particulary impressed at the level of your techincal support, this also
applies to 'make do with 512meg'
This problem was known about in the previous versions and patches.
What of earth makes Corel think that with the price of 512meg of memory
at GBP 30 and below that people won't be running more than that.
Any graphics user worth his salt will be editing images that require
vast amounts of internal memory and will of course want to avoid
excessive swapfile use.
Please feel free to search 'obvious' resources such as
where you will be able to see that plenty of people are experiencing the
same problems.
I await your announcement for a patch date as do hundred of others I
suspect, don't keep people in suspense...it's called bad customer
service!
Yours in expectation
Christopher Tucker.
Sorry, your request is of the Technical nature and falls out of the
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Yours Andrew
Grenville
On 21/11/01 10:05 am, in article 3bfb7b05_1@cnews, "Simon Easter"
<sea...@primarydotnet.com> wrote:3bfb7b05_1@cnewsSimon
Easter3bfb7b05_1@cnewsthis is an article
Susan Warner
Read some of the other posts related to this problem. It appears that
an upcoming patch will fix this in Painter 7. I wrote to Tanya Staples
and received a response which I posted on 11/10.
-Sue