Job Title: Help Desk - 1st/2nd level
Job Location: CT: Greenwich
Pay Rate: 50-60K
Job Length: full time
Start Date: 2008-07-21
Company Name: RedStream Technology
Contact: Recruiter
Phone: email only
Fax: email only
Description: JOB DESCRIPTION:
A full-time position is available as a Helpdesk Analyst with a financial services firm in the Connecticut office, which has primary technical support responsibilities for the Connecticut office and 7 other offices. This position is 90% working from a manned helpdesk phone providing support for 1800+ users while administrating our Active Directory and Solaris NIS database. In addition to providing daily support to our users, responsibilities of this position include: support for desktop software and hardware, high level skills in Microsoft Office, Windows XP Professional, Adobe, Exceed, Active Directory user id maintenance, creating UNIX user ids and setting permissions on the UNIX file system. Financial services experience is desired but not required. The candidate must be trustworthy, reliable, show initiative and be able to work independently.
SPECIFIC RESPONSIBILITIES:
Provide day-to-day support via telephone.
Create trouble tickets and dispatch Desktop Analyst to end user.
Support hardware including PCs, printers, laptops, handheld and RIM devices.
Support desktop software and firm-wide applications.
Support Remote Access systems.
Help deploy new software applications.
New user ID creation/deletion and maintenance.
Provide support for our external clients with internet access problems to our site.
Automating system administration tasks.
JOB REQUIREMENTS:
Strong analytical and problem solving skills.
Ability to design and use system administration scripts.
Good communication skills and ability to work effectively as a team member.
Ability to communicate effectively with all levels of personnel within the Firm.
Strong understanding of Windows XP and MS office applications.
Strong interpersonal and communication skills.
Strong customer service focus and experience.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1201729.html?source=ng to apply online.
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