After access to Solaris security patches was cut off for people without a support contract, I suggested on another forum that Oracle should offer a self-service support contract for Solaris. For those willing to pay at least something, this would give them access to patches and support documents but not the ability to open support cases. Is this a good idea? Could this suggestion be forwarded to the appropriate people within Oracle?
-- -Gary Mills- -Unix Group- -Computer and Network Services-
Gary Mills wrote: > After access to Solaris security patches was cut off for people > without a support contract, I suggested on another forum that Oracle > should offer a self-service support contract for Solaris. For those > willing to pay at least something, this would give them access to > patches and support documents but not the ability to open support > cases. Is this a good idea? Could this suggestion be forwarded to > the appropriate people within Oracle?
It probably could IF someone with the necessary access to management reads this and passes it up the chain of command.
> After access to Solaris security patches was cut off for people > without a support contract, I suggested on another forum that Oracle > should offer a self-service support contract for Solaris. For those > willing to pay at least something, this would give them access to > patches and support documents but not the ability to open support > cases. Is this a good idea? Could this suggestion be forwarded to > the appropriate people within Oracle?
On Mar 12, 11:52 am, Tim Bradshaw <t...@tfeb.org> wrote:
> On 2010-03-12 18:31:42 +0000, Gary Mills said:
> > After access to Solaris security patches was cut off for people > > without a support contract, ... > That's a Solaris subscription.
I've been working on the same issue with Oracle. We had been getting our software support through a reseller. It seems Oracle stopped selling 3rd party software support back in November, with very little fanfare. Long story short, our software support costs would have risen 40% buying directly from Oracle.
We had looked in to purchasing a subscription for some on our less critical systems. After much back and forth with Oracle, they declined our request, pending some kind of policy clarification that will be made March 16th. Personally, my hopes that Oracle will do right by the customer are very low at this point.
Tim Bradshaw wrote: > On 2010-03-12 18:31:42 +0000, Gary Mills said: >> After access to Solaris security patches was cut off for people >> without a support contract, I suggested on another forum that Oracle >> should offer a self-service support contract for Solaris. For those >> willing to pay at least something, this would give them access to >> patches and support documents but not the ability to open support >> cases. Is this a good idea?
Definitely. This idea has come up every time Sun changed their support offerings (ie. made them more expensive), and it always found many followers.
BTW, the Solaris subscription I have allowed me to download patches for Solaris 9 and 10 until a week ago. It seems as if the list of entitlements has been reduced without any further notice, and I'm not allowed to access Solaris 9 patches anymore. With the always changing content on www.sun.com / www.oracle.com I can't even find out if it's supposed to be like that or if it's a mistake.
mp. -- SysAdmin | Institute of Scientific Computing, University of Vienna PCA | Analyze, download and install patches for Solaris | http://www.par.univie.ac.at/solaris/pca/
> Tim Bradshaw wrote: > > On 2010-03-12 18:31:42 +0000, Gary Mills said: > >> After access to Solaris security patches was cut off for people > >> without a support contract, I suggested on another forum that Oracle > >> should offer a self-service support contract for Solaris. For those > >> willing to pay at least something, this would give them access to > >> patches and support documents but not the ability to open support > >> cases. Is this a good idea?
> Definitely. This idea has come up every time Sun changed their support > offerings (ie. made them more expensive), and it always found many > followers.
> BTW, the Solaris subscription I have allowed me to download patches for > Solaris 9 and 10 until a week ago. It seems as if the list of > entitlements has been reduced without any further notice, and I'm not > allowed to access Solaris 9 patches anymore. With the always changing > content onwww.sun.com/www.oracle.comI can't even find out if it's > supposed to be like that or if it's a mistake.
> mp. > -- > SysAdmin | Institute of Scientific Computing, University of Vienna > PCA | Analyze, download and install patches for Solaris > |http://www.par.univie.ac.at/solaris/pca/
ryanlrussell wrote: > On Mar 22, 9:50 am, Martin Paul <m...@par.univie.ac.at> wrote: >> BTW, the Solaris subscription I have allowed me to download patches for >> Solaris 9 and 10 until a week ago. It seems as if the list of >> entitlements has been reduced without any further notice, and I'm not >> allowed to access Solaris 9 patches anymore. With the always changing >> content onwww.sun.com/www.oracle.comI can't even find out if it's >> supposed to be like that or if it's a mistake.
Good News - Solaris 9 Patches, the issue has been resolve via a work around. Your account might not show access but you will have access.
mp. -- SysAdmin | Institute of Scientific Computing, University of Vienna PCA | Analyze, download and install patches for Solaris | http://www.par.univie.ac.at/solaris/pca/
