EOM issue!! Printing Different Domains..!!

[Andres Abello]

Hi Everyone,

I'm having the following issue, Im trying to send a print job from my EOM Server to a printer that is in a different domain, When the job is triggered EOM in its log files says that the print job was successful, but in the printer nothing goes out, and the windows printer management system says that there is an error...

What could be the cause of this problem??

thanks in advance.

PD (We tried a test page from windows and it works perfectly).

[Paul Kimpel]

What Windows account is the EOM service running under? By default, it
gets installed under the Windows Local System account, which is fine for
accessing local printers. If you need to access a network printer,
however, you must run the EOM service under a domain account with
sufficient privileges to send print jobs to that printer.

You can change the account that EOM runs under by going to the Services
applet, selecting the Unisys Enterprise Output Manager service, and
opening the Properties dialog. On the Log On tab of that dialog, you can
change the account under which the service runs. You will then need to
stop and restart the service for that change to take effect.

I usually set up a separate domain account for EOM to use, as that makes
it easier to control permissions in the Access Control Lists.

As a quick test, you could try running EOM under the same account you
used to print the test page from Windows.

--
Paul

[Andres Abello]

thanks Paul...

the issue was that there wasnt TRUST Relationship between Domains, because of this EOM could not print, TR was added and problem solved!!