"Just works" has been replaced by "Always broke".
http://tech.fortune.cnn.com/2013/05/15/apple-iphone-button-lawsuit/?source=yahoo_quote
Woman buys an iPhone 4. Fifteen months later the power button stops
working. She calls AT&T (T). They send her to Apple (AAPL). She works
her way up and down the customer service chain and gets tough love at
every turn: Her warranty expired three months ago. She has two
choices. Pay for repair ($149 plus shipping) or buy new phone.
She goes to the Internet. Finds a thread on Apple's community support
site with hundreds of complaints about the same power button. It's
been viewed 720,525 times. Finds YouTube video with workarounds viewed
more than million times. Finds iFixit instructions for replacing the
power button's faulty flex cord that includes a step 29 rated
"difficult."
Adopting the consensus view that the iPhone 4's power button problem
is a known manufacturing defect, and buying into the tin-foil-hat
theory that it's carefully planned obsolescence -- a part designed to
go bad right after the 1-year warranty expires -- she files a class
action suit under RICO (the federal Racketeer Influenced and Corrupt
Organizations Act) for $5 million plus.
This case has resonance because we expect better of Apple. The iPhone
has exactly five moving parts. Is it too much to ask that they be
engineered to last the life of the device?