Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

HP ProtectTools / Windows 7

22 views
Skip to first unread message

JACK

unread,
Dec 31, 2009, 5:07:25 AM12/31/09
to

I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade to
Windows 7 but the laptop came preinstalled with HP ProtectTools Security
Manager. Windows 7 upgrade can't go ahead with that installed but there
seems absolutely no way of uninstalling the damn thing. If I try to
uninstall it from add/remove progs it states "The application cannot be
removed. The following applications must be removed first - BIOS
configuration for HP ProtectTools and File Santizer for HP ProtectTools
uninstall string."
I've tried using Windows Install Clean Up and the programs don't even show
up on that.
I've contacted HP and they say
"The correct method of uninstalling HP Protect tools is to uninstall the
following components in the given order if they exist:

1. Credential Manager for HP ProtectTools
2. Java Card Security for HP ProtectTools
4. 3. Drive Encryption for HP ProtectTools
5. Smartcard security for HP ProtectTools
6. Embedded Security for HP ProtectTools
7. BIOS Security for HP ProtectTools
8. HP ProtectTools Security Manager"

As the components do not exist, the only way is to perform a clean install
rather than upgrade to Windows 7."
I really really don't want to do a clean install. It's taken me 12 months to
get these laptop programs the way I want them and I don't want to have to
start all over again.
Surely I can't be the only one with this problem? Anyone any suggestions?
Thanks

Adrian C

unread,
Dec 31, 2009, 5:36:08 AM12/31/09
to
[excessive crossposting snipped]

JACK wrote:
>
> I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade
> to Windows 7 but the laptop came preinstalled with HP ProtectTools

> Security Manager. Windows 7 upgrade can't go ahead with that installed ...

> Surely I can't be the only one with this problem? Anyone any suggestions?
> Thanks

Have a look on HP's forums. There are suggestions there, including
installing the version for 7 then uninstalling it.

--
Adrian C

Rod

unread,
Dec 31, 2009, 7:20:01 AM12/31/09
to
I managed a few weeks ago - but can't remember the details (but Pro
rather than Home Premium). Think you have to uninstall the HP stuff item
at a time in the right order - just keep uninstalling things and
eventually you get to the state you need. Credential Manager was a
critical part.

--
Rod


JACK

unread,
Dec 31, 2009, 10:28:24 AM12/31/09
to

"Rod" <poly...@ntlworld.com> wrote in message
news:7q3j79...@mid.individual.net...

I can't find where they are though - they don't show up individually in
either add/remove progs or windows clean installer. It's ridiculous that HP
netbooks come with it installed and you can't get the damn thing off

Lou Ravi

unread,
Dec 31, 2009, 2:17:45 PM12/31/09
to

It might be that you have to go through their reinstallation thingy. I've
seen this sort of thing before on a Compaq. Try running it (careful, you
don't want to format your disk) or go into it on the disk (a partition I
suppose) by hand and have a look to see if the programmes there also have an
'uninstall' as well as a setup.


Rod

unread,
Dec 31, 2009, 3:50:18 PM12/31/09
to
On 31/12/2009 15:28, JACK wrote:
<>
> I can't find where they are though - they don't show up individually in
> either add/remove progs or windows clean installer. It's ridiculous that
> HP netbooks come with it installed and you can't get the damn thing off

Trying to remember - think you might have to switch the credential
manager OFF before installing it. But honestly, though it was annoying
for a while, I then worked it out easily enough. (Was on a laptop rather
than a netbook but I doubt there is much difference.)

--
Rod

Yvan Hall

unread,
Jan 19, 2010, 2:04:20 AM1/19/10
to
www.superaffiliate7.com

Log on to Find out how you can make money by clicking my Web Site.
You will find good Affiiliates for health products, such as EDTA-Oral
Chelation,
Apricot kernels for cancer treament, Other affiliates are for Computers,
household products, Satellite TV (You may watch International Channel on
your Computer),
Download Commmercial Movies, Email, Free Horoscope.


"JACK" <sp...@spamspams.com> wrote in message
news:pqmdnR4BW6J56qHW...@brightview.co.uk...

Marcb

unread,
Feb 27, 2010, 7:22:52 PM2/27/10
to

I got it to work! (FINALLY) I did a number of things, so I can't say
for sure how to do it step by step. I went to the HP site and found my
desktop model (dc5800) in the Support & Drivers section. From there, I
went to "Download drivers and software" and selected "Software -
Security". I downloaded both the Java and Embedded Security programs.
I downloaded, but was not able to install, the Credentials program
because I didn't have a CD that it requested.

I then went to do the normal Control Panel program uninstalls in the
order specified in the earlier post. If, while unintalling
ProtectTools, it says you need to close ProtectTools, do a CNTL-ALT-DEL,
click on the PROCESSES tab, and end the ProtectTools processes. If it
doesn't show up in the list of running processes, fire it up from your
systray, then do the CNTL-ALT-DEL again. I'm not sure if this helped
or not, but I also stopped a SERVICE called hpqwmiex. To do this,
CNTL-ALT-DEL and click on the SERVICES tab.

This may not have been the most effective process, but I finally got it
to work. I hope this saves you a couple of hours. The upgrade seems
to be working fine (still running).

GOOD LUCK!


0 new messages