Windows service pack download froze my laptop

[Colleen]

I was trying to download Windows XP Service Pack 2 on my IBM laptop, and I intended
to follow that with a download of Service Pack 3. However, the Service Pack 2
download totally shut down my computer, and I am not able to access any of the
recovery functions except the "reformat hard drive" function. Obviously, I do not
want to reformat my hard drive. Can someone please help me?

I have posted this to several forums, because I am not sure which is the best one, so
please excuse my redundancy.

Thank you.
Colleen

[Horst Franke]

OK Colleen
but you then should also have stated what different newsgroups (not forums).
Your problem belongs to a "WindowsXP" group.

I'm not aware of any specific problem related to IBM laptops.
If I remember right then there were problems with the CPU drivers e.g.
motherboards with Intel vs. AMD CPUs.
Those with AMD CPUs were affected.
Horst