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Recovering data from a hard drive
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Edward Diener
Mar 20, 2012, 12:56:32 AM3/20/12
to
I had foolishly bought about 3 years ago two external ESata/USB hard
drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
already in each. Since then I have learned to buy the external enclosure
and hard drive separately, but at the time I did not understand what was
happening.
First one hard drive failed within a year and recently the other hard
drive failed. When I opened up these systems to look at the hard drive I
saw that they were hard drives of the "white label" variety. Ugh !!!
I recently bought an external enclosure ( Icy Dock ) and separately two
quality 2 TB hard drives to use in that enclosure ( Western Digital and
Samsung ). They are both working well.
I added both hard drives that had failed to my new external enclosure.
The latest one of the drives which had failed does appear there,
although I do not know how reliable it is, while the other drive which
had failed a long time ago does not show up. This is despite the fact
that the drive which does not show up has its led light lit in the Icy
Dock enclosure. Matbe it is just not responding to hardware commands.
When I say that it does not show up I mean that it does not appear in
the SATARaid Utility which I installed with the Addonics external
ESata/USB card to connect to my Icy Dock, and it does not appear in
either the Windows Vista Disk Management nor in the partitoning managing
tools I have ( Acronis and Paragon ).
Can any of the data in the failed hard drive be recovered ? I do have
some backup data I would love to retrieve if I could. Are there
low-level hard drive data recovery tools, which can read various
backed-up partition types ( mostly NTFS ) and recover the data, even if
the hard drive no longer appears to be partitioned or even show up.
Similarly is there any low-level utility which can check the hard drive
that supposedly failed last when it was in the Eagle Consensus but is
appearing in the Icy Dock ?
Or do you think I should just ditch both the "white label" drives and
just move on with reliable drives on the market similar to the new
drives I just bought ?
drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
already in each. Since then I have learned to buy the external enclosure
and hard drive separately, but at the time I did not understand what was
happening.
First one hard drive failed within a year and recently the other hard
drive failed. When I opened up these systems to look at the hard drive I
saw that they were hard drives of the "white label" variety. Ugh !!!
I recently bought an external enclosure ( Icy Dock ) and separately two
quality 2 TB hard drives to use in that enclosure ( Western Digital and
Samsung ). They are both working well.
I added both hard drives that had failed to my new external enclosure.
The latest one of the drives which had failed does appear there,
although I do not know how reliable it is, while the other drive which
had failed a long time ago does not show up. This is despite the fact
that the drive which does not show up has its led light lit in the Icy
Dock enclosure. Matbe it is just not responding to hardware commands.
When I say that it does not show up I mean that it does not appear in
the SATARaid Utility which I installed with the Addonics external
ESata/USB card to connect to my Icy Dock, and it does not appear in
either the Windows Vista Disk Management nor in the partitoning managing
tools I have ( Acronis and Paragon ).
Can any of the data in the failed hard drive be recovered ? I do have
some backup data I would love to retrieve if I could. Are there
low-level hard drive data recovery tools, which can read various
backed-up partition types ( mostly NTFS ) and recover the data, even if
the hard drive no longer appears to be partitioned or even show up.
Similarly is there any low-level utility which can check the hard drive
that supposedly failed last when it was in the Eagle Consensus but is
appearing in the Icy Dock ?
Or do you think I should just ditch both the "white label" drives and
just move on with reliable drives on the market similar to the new
drives I just bought ?
VanguardLH
Mar 20, 2012, 3:27:20 AM3/20/12
to
Edward Diener wrote:
> Can any of the data in the failed hard drive be recovered ? I do have
> some backup data I would love to retrieve if I could. Are there
> low-level hard drive data recovery tools, which can read various
> backed-up partition types ( mostly NTFS ) and recover the data, even if
> the hard drive no longer appears to be partitioned or even show up.
DiskInternals Partition Recovery
> Can any of the data in the failed hard drive be recovered ? I do have
> some backup data I would love to retrieve if I could. Are there
> low-level hard drive data recovery tools, which can read various
> backed-up partition types ( mostly NTFS ) and recover the data, even if
> the hard drive no longer appears to be partitioned or even show up.
http://www.diskinternals.com/
It's not cheap at $140 but it worked when to recover my files when the
freebies or cheapies failed (Recuva, TestDisk, Minitool, and some others
that I don't remember now) even when they did a deep scan since the
quick scan rarely found anything. Not only had I lost the partition
table but new partitions had been defined plus a format started that I
aborted. I had picked the wrong hard disk to repartition and reformat.
It wasn't just to have the product discover where were the old partition
boundaries but also recover the data files from there. Obviously you
needed somewhere else to recover them.
Easeus has a trial product for partition recovery that was free
(http://www.easeus.com/datarecoverywizard/free-data-recovery-software.htm)
but you could only recover up to 1GB maximum. To recover more, you had
to buy it ($65-$105). You get to select what to recover so you can pick
the critical files and leave the dross behind; however, for large hard
disks, this isn't much but I do know that product did work, too. It did
recover the files that I selected.
For these products to work, I had to use the deep scan and took over an
hour to look at a 500GB SATA2 hard disk. The quick scan only took about
15 minutes but it couldn't find the files. It could restore the old
partitions but to undo the format required a deep scan. While more
expensive, I've seen DiskInternals used at companies by their helpdesk
to recover files from logically corrupted hard disks. For physically
damaged hard disks, you'll need to send it to a lab that'll probably
cost $1500-$4000.
My understanding of the deep scan is that these product understand the
internal formatting of many file types. It rebuilds its own file table
by finding documents that comply with the format for those documents.
That means it won't be able to retrieve files for which it has no
understanding of their internals. They worked for all my files so they
seem to have a huge list of supported file types they can detect to
retrieve them.
Rod Speed
Mar 20, 2012, 2:07:19 PM3/20/12
to
Edward Diener wrote:
> I had foolishly bought about 3 years ago two external ESata/USB hard drive systems ( Eagle Consensus ) of the same
> make with a 1 TB drive already in each. Since then I have learned to buy the external enclosure and hard drive
> separately, but at the time I did not understand what was happening.
> First one hard drive failed within a year and recently the other hard
> drive failed. When I opened up these systems to look at the hard drive I saw that they were hard drives of the "white
> label" variety. Ugh !!!
> I recently bought an external enclosure ( Icy Dock ) and separately
> two quality 2 TB hard drives to use in that enclosure ( Western
> Digital and Samsung ). They are both working well.
> I added both hard drives that had failed to my new external enclosure.
> The latest one of the drives which had failed does appear there,
> although I do not know how reliable it is, while the other drive which
> had failed a long time ago does not show up. This is despite the fact
> that the drive which does not show up has its led light lit in the Icy
> Dock enclosure. Matbe it is just not responding to hardware commands.
> When I say that it does not show up I mean that it does not appear in
> the SATARaid Utility which I installed with the Addonics external
> ESata/USB card to connect to my Icy Dock, and it does not appear in
> either the Windows Vista Disk Management nor in the partitoning
> managing tools I have ( Acronis and Paragon ).
> Can any of the data in the failed hard drive be recovered ?
Does it actually spin up ? You can usually tell by feeling the drive if its spinning up.
> I had foolishly bought about 3 years ago two external ESata/USB hard drive systems ( Eagle Consensus ) of the same
> make with a 1 TB drive already in each. Since then I have learned to buy the external enclosure and hard drive
> separately, but at the time I did not understand what was happening.
> First one hard drive failed within a year and recently the other hard
> drive failed. When I opened up these systems to look at the hard drive I saw that they were hard drives of the "white
> label" variety. Ugh !!!
> I recently bought an external enclosure ( Icy Dock ) and separately
> two quality 2 TB hard drives to use in that enclosure ( Western
> Digital and Samsung ). They are both working well.
> I added both hard drives that had failed to my new external enclosure.
> The latest one of the drives which had failed does appear there,
> although I do not know how reliable it is, while the other drive which
> had failed a long time ago does not show up. This is despite the fact
> that the drive which does not show up has its led light lit in the Icy
> Dock enclosure. Matbe it is just not responding to hardware commands.
> When I say that it does not show up I mean that it does not appear in
> the SATARaid Utility which I installed with the Addonics external
> ESata/USB card to connect to my Icy Dock, and it does not appear in
> either the Windows Vista Disk Management nor in the partitoning
> managing tools I have ( Acronis and Paragon ).
> Can any of the data in the failed hard drive be recovered ?
> I do have some backup data I would love to retrieve if I could. Are there low-level hard drive data recovery tools,
> which can read various
> backed-up partition types ( mostly NTFS ) and recover the data, even
> if the hard drive no longer appears to be partitioned or even show up.
> Similarly is there any low-level utility which can check the hard drive that supposedly failed last when it was in the
> Eagle Consensus but is appearing in the Icy Dock ?
> Or do you think I should just ditch both the "white label" drives and just move on with reliable drives on the market
> similar to the new drives I just bought ?
Generally that is the best approach if you dont value the data very highly.
Edward Diener
Mar 20, 2012, 9:51:23 PM3/20/12
to
On 3/20/2012 2:07 PM, Rod Speed wrote:
> Edward Diener wrote:
>
>> I had foolishly bought about 3 years ago two external ESata/USB hard drive systems ( Eagle Consensus ) of the same
>> make with a 1 TB drive already in each. Since then I have learned to buy the external enclosure and hard drive
>> separately, but at the time I did not understand what was happening.
>
>> First one hard drive failed within a year and recently the other hard
>> drive failed. When I opened up these systems to look at the hard drive I saw that they were hard drives of the "white
>> label" variety. Ugh !!!
>
>> I recently bought an external enclosure ( Icy Dock ) and separately
>> two quality 2 TB hard drives to use in that enclosure ( Western
>> Digital and Samsung ). They are both working well.
>
>> I added both hard drives that had failed to my new external enclosure.
>> The latest one of the drives which had failed does appear there,
>> although I do not know how reliable it is, while the other drive which
>> had failed a long time ago does not show up. This is despite the fact
>> that the drive which does not show up has its led light lit in the Icy
>> Dock enclosure. Matbe it is just not responding to hardware commands.
>> When I say that it does not show up I mean that it does not appear in
>> the SATARaid Utility which I installed with the Addonics external
>> ESata/USB card to connect to my Icy Dock, and it does not appear in
>> either the Windows Vista Disk Management nor in the partitoning
>> managing tools I have ( Acronis and Paragon ).
>
>> Can any of the data in the failed hard drive be recovered ?
>
> Does it actually spin up ? You can usually tell by feeling the drive if its spinning up.
I can not tell by feeling the drive. The LED indicator on the Icy Dock
> Edward Diener wrote:
>
>> I had foolishly bought about 3 years ago two external ESata/USB hard drive systems ( Eagle Consensus ) of the same
>> make with a 1 TB drive already in each. Since then I have learned to buy the external enclosure and hard drive
>> separately, but at the time I did not understand what was happening.
>
>> First one hard drive failed within a year and recently the other hard
>> drive failed. When I opened up these systems to look at the hard drive I saw that they were hard drives of the "white
>> label" variety. Ugh !!!
>
>> I recently bought an external enclosure ( Icy Dock ) and separately
>> two quality 2 TB hard drives to use in that enclosure ( Western
>> Digital and Samsung ). They are both working well.
>
>> I added both hard drives that had failed to my new external enclosure.
>> The latest one of the drives which had failed does appear there,
>> although I do not know how reliable it is, while the other drive which
>> had failed a long time ago does not show up. This is despite the fact
>> that the drive which does not show up has its led light lit in the Icy
>> Dock enclosure. Matbe it is just not responding to hardware commands.
>> When I say that it does not show up I mean that it does not appear in
>> the SATARaid Utility which I installed with the Addonics external
>> ESata/USB card to connect to my Icy Dock, and it does not appear in
>> either the Windows Vista Disk Management nor in the partitoning
>> managing tools I have ( Acronis and Paragon ).
>
>> Can any of the data in the failed hard drive be recovered ?
>
> Does it actually spin up ? You can usually tell by feeling the drive if its spinning up.
is on for the drive but the drive never shows up anywhere.
>
>> I do have some backup data I would love to retrieve if I could. Are there low-level hard drive data recovery tools,
>> which can read various
>> backed-up partition types ( mostly NTFS ) and recover the data, even
>> if the hard drive no longer appears to be partitioned or even show up.
>
> Not if they arent even visible in Disk Management.
up anywhere and be examined.
>
>> Similarly is there any low-level utility which can check the hard drive that supposedly failed last when it was in the
>> Eagle Consensus but is appearing in the Icy Dock ?
>
> Yes, most of the recovery systems should work with that one.
It's a 1 TB drive so that if it is still usable, I would like to use it
for backups. OTOH if the low-level utility suggests bad functioning I
will just chuck that drive also.
>
>> Or do you think I should just ditch both the "white label" drives and just move on with reliable drives on the market
>> similar to the new drives I just bought ?
>
> Hard for us to say when we dont know what the data on them is worth to you.
would be nice to have. OTOH with two 2 TB drives for backup purposes I
probably should not care that much if the 1 TB drive has to be discarded.
Edward Diener
Mar 20, 2012, 9:58:35 PM3/20/12
to
Unfortunately the really bad drive is never seen, under Windows Vista,
by any of the tools I have. So I do not know how the data in it can be
recovered, even with the tools you mentioned unless they can directly
access the low-level hardware outside the OS.
Rod Speed
Mar 20, 2012, 10:13:10 PM3/20/12
to
Edward Diener wrote
Then it isnt spinning up. She's dead Jim. You into necrophilia ?
You should be able to feel the other one spinning up.
> The LED indicator on the Icy Dock is on for the drive
Likely its too stupid to notice that it isnt spinning up.
> but the drive never shows up anywhere.
>>> I do have some backup data I would love to retrieve if I could. Are
>>> there low-level hard drive data recovery tools, which can read various backed-up partition types ( mostly NTFS ) and
>>> recover the data, even
>>> if the hard drive no longer appears to be partitioned or even show up.
>> Not if they arent even visible in Disk Management.
> I agree. Sounds like the drive is just dead as far as being able to come up anywhere and be examined.
Yep.
>>> Similarly is there any low-level utility which can check the hard drive that supposedly failed last when it was in
>>> the Eagle Consensus but is appearing in the Icy Dock ?
>> Yes, most of the recovery systems should work with that one.
> I will look for one that can do a low-level check on that hard drive. It's a 1 TB drive so that if it is still usable,
> I would like to use it for backups. OTOH if the low-level utility suggests bad functioning I will just chuck that
> drive also.
Post the Everest SMART report. JUST the SMART report, not the full report on everything.
http://www.majorgeeks.com/download.php?det=4181
That may not be able to see the drive in the Ict Dock, but post the SMART report if it can.
If it cant see the drive in the Icy Dock, the latest
version likely can if you are into using pirate stuff.
>>> Or do you think I should just ditch both the "white label" drives and just move on with reliable drives on the
>>> market similar to the new drives I just bought ?
>> Hard for us to say when we dont know what the data on them is worth to you.
> The data on the "working" drive is not important. Only the 1 TB space
> would be nice to have. OTOH with two 2 TB drives for backup purposes I probably should not care that much if the 1 TB
> drive has to be discarded.
Yeah, its certainly safer to discard it. It might just the housing power supply
that failed tho, so if the SMART report looks OK, no need to discard it.
You should be able to feel the other one spinning up.
> The LED indicator on the Icy Dock is on for the drive
> but the drive never shows up anywhere.
>>> I do have some backup data I would love to retrieve if I could. Are
>>> there low-level hard drive data recovery tools, which can read various backed-up partition types ( mostly NTFS ) and
>>> recover the data, even
>>> if the hard drive no longer appears to be partitioned or even show up.
>> Not if they arent even visible in Disk Management.
> I agree. Sounds like the drive is just dead as far as being able to come up anywhere and be examined.
>>> Similarly is there any low-level utility which can check the hard drive that supposedly failed last when it was in
>>> the Eagle Consensus but is appearing in the Icy Dock ?
>> Yes, most of the recovery systems should work with that one.
> I will look for one that can do a low-level check on that hard drive. It's a 1 TB drive so that if it is still usable,
> I would like to use it for backups. OTOH if the low-level utility suggests bad functioning I will just chuck that
> drive also.
http://www.majorgeeks.com/download.php?det=4181
That may not be able to see the drive in the Ict Dock, but post the SMART report if it can.
If it cant see the drive in the Icy Dock, the latest
version likely can if you are into using pirate stuff.
>>> Or do you think I should just ditch both the "white label" drives and just move on with reliable drives on the
>>> market similar to the new drives I just bought ?
>> Hard for us to say when we dont know what the data on them is worth to you.
> The data on the "working" drive is not important. Only the 1 TB space
> would be nice to have. OTOH with two 2 TB drives for backup purposes I probably should not care that much if the 1 TB
> drive has to be discarded.
that failed tho, so if the SMART report looks OK, no need to discard it.
Ant
Mar 21, 2012, 1:57:23 AM3/21/12
to
On 3/20/2012 6:58 PM PT, Edward Diener typed:
> Unfortunately the really bad drive is never seen, under Windows Vista,
> by any of the tools I have. So I do not know how the data in it can be
> recovered, even with the tools you mentioned unless they can directly
> access the low-level hardware outside the OS.
How about other computers? Does they detect the physical drive at all as
if it was there? I have had drives that are completely invisible to
computers. :( Can you RMA within its warranty?
--
"Where the sugar is, there will the ant be also." --Philippines
/\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.
> Unfortunately the really bad drive is never seen, under Windows Vista,
> by any of the tools I have. So I do not know how the data in it can be
> recovered, even with the tools you mentioned unless they can directly
> access the low-level hardware outside the OS.
if it was there? I have had drives that are completely invisible to
computers. :( Can you RMA within its warranty?
--
"Where the sugar is, there will the ant be also." --Philippines
/\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.
Arno
Mar 23, 2012, 6:19:50 AM3/23/12
to
Edward Diener <eldi...@tropicsoft.invalid> wrote:
[...]
You can make tings worse though by messing with it.
Time to consider professional data recovery services.
One characteristic of them is that they are expensive.
Arno
--
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: ar...@wagner.name
GnuPG: ID: 1E25338F FP: 0C30 5782 9D93 F785 E79C 0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans
[...]
> Unfortunately the really bad drive is never seen, under Windows Vista,
> by any of the tools I have. So I do not know how the data in it can be
> recovered, even with the tools you mentioned unless they can directly
> access the low-level hardware outside the OS.
If the drive is not seen, then there is nothing you can do yourself.
> by any of the tools I have. So I do not know how the data in it can be
> recovered, even with the tools you mentioned unless they can directly
> access the low-level hardware outside the OS.
You can make tings worse though by messing with it.
Time to consider professional data recovery services.
One characteristic of them is that they are expensive.
Arno
--
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: ar...@wagner.name
GnuPG: ID: 1E25338F FP: 0C30 5782 9D93 F785 E79C 0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans
VanguardLH
Mar 23, 2012, 4:07:18 PM3/23/12
to
Edward Diener wrote:
> VanguardLH wrote:
>
>> Edward Diener wrote:
>>
>>> Can any of the data in the failed hard drive be recovered ? I do have
>>> some backup data I would love to retrieve if I could. Are there
>>> low-level hard drive data recovery tools, which can read various
>>> backed-up partition types ( mostly NTFS ) and recover the data, even if
>>> the hard drive no longer appears to be partitioned or even show up.
>>
>> DiskInternals Partition Recovery
>>
> VanguardLH wrote:
>
>> Edward Diener wrote:
>>
>>> Can any of the data in the failed hard drive be recovered ? I do have
>>> some backup data I would love to retrieve if I could. Are there
>>> low-level hard drive data recovery tools, which can read various
>>> backed-up partition types ( mostly NTFS ) and recover the data, even if
>>> the hard drive no longer appears to be partitioned or even show up.
>>
>> DiskInternals Partition Recovery
>>
>> Easeus has a trial product for partition recovery that was free
>> (http://www.easeus.com/datarecoverywizard/free-data-recovery-software.htm)
>> but you could only recover up to 1GB maximum.
>
>> (http://www.easeus.com/datarecoverywizard/free-data-recovery-software.htm)
>> but you could only recover up to 1GB maximum.
>
> Unfortunately the really bad drive is never seen, under Windows Vista,
> by any of the tools I have. So I do not know how the data in it can be
> recovered, even with the tools you mentioned unless they can directly
> access the low-level hardware outside the OS.
Since you cannot see the hard disks in the OS when attaching them via
> by any of the tools I have. So I do not know how the data in it can be
> recovered, even with the tools you mentioned unless they can directly
> access the low-level hardware outside the OS.
USB to an external enclosure with a USB-to-<whatever> converter (I don't
know if <whatever> is IDE or SATA since you didn't mention the type),
stop trying to access them that way. Instead take them out of the
enclosure and attach them to controllers on your motherboard. When you
boot your computer and *before* any OS loads, check if the BIOS can
detect their presence. If the BIOS can't find them using non-USB
hardware protocols (i.e., IDE or SATA) then you won't be able to use any
software recovery tools.
So far, your problematic hard disks aren't detectable when in an
external enclosure with its converter and that box is accessed via USB.
You mentioned eSATA but never mentioned how you are attached the
external enclosure. Even if using eSATA shows the problem, I'd bring
the hard disks back inside to attach to the headers on the motherboard
and make sure the system BIOS can see them. You don't have to mount
them in a bay to bring them inside. Just peel off the side panel and
run the power and data cables to the hard disk under test.
Franc Zabkar
Mar 24, 2012, 4:23:06 PM3/24/12
to
On Tue, 20 Mar 2012 00:56:32 -0400, Edward Diener
<eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>I had foolishly bought about 3 years ago two external ESata/USB hard
>drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
>already in each. Since then I have learned to buy the external enclosure
>and hard drive separately, but at the time I did not understand what was
>happening.
>
>First one hard drive failed within a year and recently the other hard
>drive failed. When I opened up these systems to look at the hard drive I
>saw that they were hard drives of the "white label" variety. Ugh !!!
Sorry if I missed it, but who is the manufacturer of the drives? Could
you upload some photos of both sides (label and PCB)?
FYI, Seagate's 7200.11 drives were affected by a BSY firmware bug. If
yours is one of these, then there is a simple DIY fix.
- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.
<eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>I had foolishly bought about 3 years ago two external ESata/USB hard
>drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
>already in each. Since then I have learned to buy the external enclosure
>and hard drive separately, but at the time I did not understand what was
>happening.
>
>First one hard drive failed within a year and recently the other hard
>drive failed. When I opened up these systems to look at the hard drive I
>saw that they were hard drives of the "white label" variety. Ugh !!!
you upload some photos of both sides (label and PCB)?
FYI, Seagate's 7200.11 drives were affected by a BSY firmware bug. If
yours is one of these, then there is a simple DIY fix.
- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.
Edward Diener
Mar 24, 2012, 10:01:08 PM3/24/12
to
On 3/24/2012 4:23 PM, Franc Zabkar wrote:
> On Tue, 20 Mar 2012 00:56:32 -0400, Edward Diener
> <eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>
>> I had foolishly bought about 3 years ago two external ESata/USB hard
>> drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
>> already in each. Since then I have learned to buy the external enclosure
>> and hard drive separately, but at the time I did not understand what was
>> happening.
>>
>> First one hard drive failed within a year and recently the other hard
>> drive failed. When I opened up these systems to look at the hard drive I
>> saw that they were hard drives of the "white label" variety. Ugh !!!
>
> Sorry if I missed it, but who is the manufacturer of the drives? Could
> you upload some photos of both sides (label and PCB)?
I am on a free news server which does not allow binary uploads. Sorry.
> On Tue, 20 Mar 2012 00:56:32 -0400, Edward Diener
> <eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>
>> I had foolishly bought about 3 years ago two external ESata/USB hard
>> drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
>> already in each. Since then I have learned to buy the external enclosure
>> and hard drive separately, but at the time I did not understand what was
>> happening.
>>
>> First one hard drive failed within a year and recently the other hard
>> drive failed. When I opened up these systems to look at the hard drive I
>> saw that they were hard drives of the "white label" variety. Ugh !!!
>
> Sorry if I missed it, but who is the manufacturer of the drives? Could
> you upload some photos of both sides (label and PCB)?
The drives say WL1000GBS with P/N WL1000GSA1672. If you like I can send
pictures of the drives directly to your return e-mail address.
>
> FYI, Seagate's 7200.11 drives were affected by a BSY firmware bug. If
> yours is one of these, then there is a simple DIY fix.
original make or model.
Edward Diener
Mar 24, 2012, 10:09:59 PM3/24/12
to
distinguish it by name from the oher two drives in the Icy Dock. I did
get SMART results and everything says OK. I will continue to use the ITB
drive since the SMART report is good.
The best free software I found for checking out SMART and doing a scan,
while being able to distinguish all 3 drives in the Icy Dock, is
something called HD Tune.
It is amazing how so few low-level hard drive utilities can actually
distinguish the drives in the Icy Dock, even though they are all
different makes. A slew of them report all 3 drives under the name of
the first of them ( a Western Digital WDC WD200EARS ). Makes it sort of
hard to use their utilities if one does not know which drive they are
referring to.
Edward Diener
Mar 24, 2012, 10:12:48 PM3/24/12
to
On 3/21/2012 1:57 AM, Ant wrote:
> On 3/20/2012 6:58 PM PT, Edward Diener typed:
>
>> Unfortunately the really bad drive is never seen, under Windows Vista,
>> by any of the tools I have. So I do not know how the data in it can be
>> recovered, even with the tools you mentioned unless they can directly
>> access the low-level hardware outside the OS.
>
> How about other computers? Does they detect the physical drive at all as
> if it was there? I have had drives that are completely invisible to
> computers. :( Can you RMA within its warranty?
I have not tried on other computers, but thanks for the suggestion. The
> On 3/20/2012 6:58 PM PT, Edward Diener typed:
>
>> Unfortunately the really bad drive is never seen, under Windows Vista,
>> by any of the tools I have. So I do not know how the data in it can be
>> recovered, even with the tools you mentioned unless they can directly
>> access the low-level hardware outside the OS.
>
> How about other computers? Does they detect the physical drive at all as
> if it was there? I have had drives that are completely invisible to
> computers. :( Can you RMA within its warranty?
Consensus warranty on the drives they send out with their product is
long over ( only a year anyway ). I won't be dealing with them anymore
not that I really they were distributing refurbished drives with their
enclosures, and I have a much better external enclosure in the Icy Dock.
Edward Diener
Mar 24, 2012, 10:14:58 PM3/24/12
to
On 3/23/2012 6:19 AM, Arno wrote:
> Edward Diener<eldi...@tropicsoft.invalid> wrote:
> [...]
>> Unfortunately the really bad drive is never seen, under Windows Vista,
>> by any of the tools I have. So I do not know how the data in it can be
>> recovered, even with the tools you mentioned unless they can directly
>> access the low-level hardware outside the OS.
>
> If the drive is not seen, then there is nothing you can do yourself.
> You can make tings worse though by messing with it.
> Time to consider professional data recovery services.
> One characteristic of them is that they are expensive.
The information is not important enough to pay big money to recover it,
> Edward Diener<eldi...@tropicsoft.invalid> wrote:
> [...]
>> Unfortunately the really bad drive is never seen, under Windows Vista,
>> by any of the tools I have. So I do not know how the data in it can be
>> recovered, even with the tools you mentioned unless they can directly
>> access the low-level hardware outside the OS.
>
> If the drive is not seen, then there is nothing you can do yourself.
> You can make tings worse though by messing with it.
> Time to consider professional data recovery services.
> One characteristic of them is that they are expensive.
but thanks anyway for suggesting the professional data recovery possibility.
Edward Diener
Mar 24, 2012, 10:18:30 PM3/24/12
to
support either ESata or USB and I am using an ESata connection. I will
try mounting the dead drive internally and see if the BIOS can recognize
it, and go from there.
>
> So far, your problematic hard disks aren't detectable when in an
> external enclosure with its converter and that box is accessed via USB.
> You mentioned eSATA but never mentioned how you are attached the
> external enclosure. Even if using eSATA shows the problem, I'd bring
> the hard disks back inside to attach to the headers on the motherboard
> and make sure the system BIOS can see them. You don't have to mount
> them in a bay to bring them inside. Just peel off the side panel and
> run the power and data cables to the hard disk under test.
Rod Speed
Mar 24, 2012, 11:21:48 PM3/24/12
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using the eSATA connection to the Icy Dock. Anything should
show the SMART data when you use that connection.
> but it can not distinguish it by name from the oher two drives in the Icy Dock.
> I did get SMART results and everything says OK.
> I will continue to use the ITB drive since the SMART report is good.
> The best free software I found for checking out SMART and doing a scan, while being able to distinguish all 3 drives
> in the Icy Dock, is something called HD Tune.
> It is amazing how so few low-level hard drive utilities can actually distinguish the drives in the Icy Dock,
> even though they are all different makes. A slew of them report all 3 drives under the name of the first of them ( a
> Western Digital WDC WD200EARS ).
the SMART data of the other drives in that case.
> Makes it sort of hard to use their utilities if one does not know which drive they are referring to.
But I wouldnt trust them to be reporting the SMART data
correctly if they cant even get the model number from the drive.
Since you are going to try mounting the deader drive
internally to see if its even visible, you can do that with
the other 1TB drive to get reliable SMART data for it.
Rod Speed
Mar 24, 2012, 11:22:29 PM3/24/12
to
Edward Diener wrote
> Franc Zabkar wrote
>> Edward Diener<eldi...@tropicsoft.invalid> wrote
>>> I had foolishly bought about 3 years ago two external ESata/USB hard
>>> drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
>>> already in each. Since then I have learned to buy the external
>>> enclosure and hard drive separately, but at the time I did not
>>> understand what was happening.
>>> First one hard drive failed within a year and recently the other
>>> hard drive failed. When I opened up these systems to look at the
>>> hard drive I saw that they were hard drives of the "white label"
>>> variety. Ugh !!!
>
>> Sorry if I missed it, but who is the manufacturer of the drives?
>> Could you upload some photos of both sides (label and PCB)?
> I am on a free news server which does not allow binary uploads. Sorry.
You post the photos to one of the free photo sites and the url in your usenet post.
I like photobucket.
> Franc Zabkar wrote
>> Edward Diener<eldi...@tropicsoft.invalid> wrote
>>> I had foolishly bought about 3 years ago two external ESata/USB hard
>>> drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
>>> already in each. Since then I have learned to buy the external
>>> enclosure and hard drive separately, but at the time I did not
>>> understand what was happening.
>>> First one hard drive failed within a year and recently the other
>>> hard drive failed. When I opened up these systems to look at the
>>> hard drive I saw that they were hard drives of the "white label"
>>> variety. Ugh !!!
>
>> Sorry if I missed it, but who is the manufacturer of the drives?
>> Could you upload some photos of both sides (label and PCB)?
> I am on a free news server which does not allow binary uploads. Sorry.
I like photobucket.
Edward Diener
Mar 25, 2012, 12:23:58 AM3/25/12
to
On 3/24/2012 11:22 PM, Rod Speed wrote:
> Edward Diener wrote
>> Franc Zabkar wrote
>>> Edward Diener<eldi...@tropicsoft.invalid> wrote
>
>>>> I had foolishly bought about 3 years ago two external ESata/USB hard
>>>> drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
>>>> already in each. Since then I have learned to buy the external
>>>> enclosure and hard drive separately, but at the time I did not
>>>> understand what was happening.
>
>>>> First one hard drive failed within a year and recently the other
>>>> hard drive failed. When I opened up these systems to look at the
>>>> hard drive I saw that they were hard drives of the "white label"
>>>> variety. Ugh !!!
>>
>>> Sorry if I missed it, but who is the manufacturer of the drives?
>>> Could you upload some photos of both sides (label and PCB)?
>
>> I am on a free news server which does not allow binary uploads. Sorry.
>
> You post the photos to one of the free photo sites and the url in your usenet post.
> I like photobucket.
http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0131.jpg
> Edward Diener wrote
>> Franc Zabkar wrote
>>> Edward Diener<eldi...@tropicsoft.invalid> wrote
>
>>>> I had foolishly bought about 3 years ago two external ESata/USB hard
>>>> drive systems ( Eagle Consensus ) of the same make with a 1 TB drive
>>>> already in each. Since then I have learned to buy the external
>>>> enclosure and hard drive separately, but at the time I did not
>>>> understand what was happening.
>
>>>> First one hard drive failed within a year and recently the other
>>>> hard drive failed. When I opened up these systems to look at the
>>>> hard drive I saw that they were hard drives of the "white label"
>>>> variety. Ugh !!!
>>
>>> Sorry if I missed it, but who is the manufacturer of the drives?
>>> Could you upload some photos of both sides (label and PCB)?
>
>> I am on a free news server which does not allow binary uploads. Sorry.
>
> You post the photos to one of the free photo sites and the url in your usenet post.
> I like photobucket.
http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0130.jpg
VanguardLH
Mar 25, 2012, 1:57:39 AM3/25/12
to
Edward Diener wrote:
> http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0131.jpg
> http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0130.jpg
Oh oh. The label says "Remanufactured" and they slapped it atop the
manufacturer's label so you/we can't see who actually made it. That
means there was something wrong with it before. It's unlikely the thing
was dismantled in a clean room by them to fix internal problems. I
really doubt you'll find a clean lab named "White Label". It's possible
it went back to the original manufacturer to have them refurbish the
item but it's also possible it got returned by a user, they ("white
label" or the manufacturer) did their own testing but found nothing
wrong (as far as they knew), and simply slapped "refurbished" on it.
"Refurbish" means a lot of different things, like straightening bent
pins on the PCB header or removing a solder flake causing a short or a
fried component on the PCB (but if replaced might require retesting for
bad sectors to map them out or to adjust for realignment). They don't
likely track the serial number to their log of what they did to
refurbish the item so you'll never know why it got returned as defective
and what, if anything, they did to fix the defect.
You could try to peel away their label to see the manufacturer's label
underneath but then you'll likely destroy their label and might still
not be able to see enough of the original label to tell what it was
originally (brand and model).
> http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0131.jpg
> http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0130.jpg
Oh oh. The label says "Remanufactured" and they slapped it atop the
manufacturer's label so you/we can't see who actually made it. That
means there was something wrong with it before. It's unlikely the thing
was dismantled in a clean room by them to fix internal problems. I
really doubt you'll find a clean lab named "White Label". It's possible
it went back to the original manufacturer to have them refurbish the
item but it's also possible it got returned by a user, they ("white
label" or the manufacturer) did their own testing but found nothing
wrong (as far as they knew), and simply slapped "refurbished" on it.
"Refurbish" means a lot of different things, like straightening bent
pins on the PCB header or removing a solder flake causing a short or a
fried component on the PCB (but if replaced might require retesting for
bad sectors to map them out or to adjust for realignment). They don't
likely track the serial number to their log of what they did to
refurbish the item so you'll never know why it got returned as defective
and what, if anything, they did to fix the defect.
You could try to peel away their label to see the manufacturer's label
underneath but then you'll likely destroy their label and might still
not be able to see enough of the original label to tell what it was
originally (brand and model).
Franc Zabkar
Mar 25, 2012, 4:12:49 AM3/25/12
to
On Sun, 25 Mar 2012 00:23:58 -0400, Edward Diener
http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0130.jpg
The PCB number is 2060-701567-000 REV P1. That makes it a Western
Digital drive.
Possible candidates include WD1001FALS (Caviar Black) and WD1002FBYS
(RE3).
<eldi...@tropicsoft.invalid> put finger to keyboard and composed:
http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0131.jpg
http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0130.jpg
The PCB number is 2060-701567-000 REV P1. That makes it a Western
Digital drive.
Possible candidates include WD1001FALS (Caviar Black) and WD1002FBYS
(RE3).
Franc Zabkar
Mar 25, 2012, 4:12:49 AM3/25/12
to
On Sun, 25 Mar 2012 00:23:58 -0400, Edward Diener
<eldi...@tropicsoft.invalid> put finger to keyboard and composed:
http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0131.jpg
http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0130.jpg
The PCB number is 2060-701567-000 REV P1. That makes it a Western
Digital drive.
Possible candidates include WD1001FALS (Caviar Black) and WD1002FBYS
(RE3).
http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0130.jpg
The PCB number is 2060-701567-000 REV P1. That makes it a Western
Digital drive.
Possible candidates include WD1001FALS (Caviar Black) and WD1002FBYS
(RE3).
Franc Zabkar
Mar 25, 2012, 4:38:59 AM3/25/12
to
On Sun, 25 Mar 2012 19:12:49 +1100, Franc Zabkar
<fza...@iinternode.on.net> put finger to keyboard and composed:
>On Sun, 25 Mar 2012 00:23:58 -0400, Edward Diener
><eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>
>http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0131.jpg
>http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0130.jpg
>
>The PCB number is 2060-701567-000 REV P1. That makes it a Western
>Digital drive.
>
>Possible candidates include WD1001FALS (Caviar Black) and WD1002FBYS
>(RE3).
On further examination, the label indicates 16MB cache, so the
WD1001FALS is not a candidate.
<fza...@iinternode.on.net> put finger to keyboard and composed:
>On Sun, 25 Mar 2012 00:23:58 -0400, Edward Diener
><eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>
>http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0131.jpg
>http://i1243.photobucket.com/albums/gg542/eldiener/DSCN0130.jpg
>
>The PCB number is 2060-701567-000 REV P1. That makes it a Western
>Digital drive.
>
>Possible candidates include WD1001FALS (Caviar Black) and WD1002FBYS
>(RE3).
WD1001FALS is not a candidate.
Arno
Mar 25, 2012, 1:54:58 PM3/25/12
to
efficient option.
Franc Zabkar
Mar 25, 2012, 4:57:27 PM3/25/12
to
On Sun, 25 Mar 2012 00:23:58 -0400, Edward Diener
>http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0130.jpg
Can you remove the PCB and show us the component side?
<eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0131.jpg
>http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0130.jpg
Can you remove the PCB and show us the component side?
Edward Diener
Mar 25, 2012, 8:00:30 PM3/25/12
to
On 3/25/2012 4:57 PM, Franc Zabkar wrote:
> On Sun, 25 Mar 2012 00:23:58 -0400, Edward Diener
> <eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>
>> http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0131.jpg
>> http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0130.jpg
>
> Can you remove the PCB and show us the component side?
What is the PCB ? I assume the component side is the side in the 1st
> On Sun, 25 Mar 2012 00:23:58 -0400, Edward Diener
> <eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>
>> http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0131.jpg
>> http://s1243.photobucket.com/albums/gg542/eldiener/?action=view¤t=DSCN0130.jpg
>
> Can you remove the PCB and show us the component side?
link above.
VanguardLH
Mar 25, 2012, 8:06:59 PM3/25/12
to
Edward Diener wrote:
> Franc Zabkar wrote:
>
>> Can you remove the PCB and show us the component side?
>
> What is the PCB ? I assume the component side is the side in the 1st
> link above.
PCB = Printed Circuit Board
That's where the logic and firmware is located. It sounds like Franc
wants you to unscrew the PCB to look at the other side. I'm with
Franc's first assessment that it's a WD hard disk. I'm sure knowing
what model is of great importance if the test of moving the HDD to the
mobo connectors doesn't have the BIOS detect the device. Maybe he is
thinking of you getting another similar model and switching the PCBs but
that rarely works even if you get the exact model PCB for replacement.
> Franc Zabkar wrote:
>
>> Can you remove the PCB and show us the component side?
>
> What is the PCB ? I assume the component side is the side in the 1st
> link above.
That's where the logic and firmware is located. It sounds like Franc
wants you to unscrew the PCB to look at the other side. I'm with
Franc's first assessment that it's a WD hard disk. I'm sure knowing
what model is of great importance if the test of moving the HDD to the
mobo connectors doesn't have the BIOS detect the device. Maybe he is
thinking of you getting another similar model and switching the PCBs but
that rarely works even if you get the exact model PCB for replacement.
Edward Diener
Mar 25, 2012, 9:45:59 PM3/25/12
to
usually be screwed back on without any further damage. I realize the
drive is dead right now, but maybe it is still usable somehow.
First I am going to mount it internally to see if the BIOS recognizes it.
VanguardLH
Mar 25, 2012, 11:30:40 PM3/25/12
to
simply lift it up to look at its under side. There are flexible ribbon
cables shoved into friction-fit connectors but those should be okay as
long as you don't yank on the PCB (and if you pull them out, you should
be able to just push them back in).
From your pic, the solder side is shown as the outward face. The
components are on the inward face (towards the case or body). I'm not
sure what knowing what are the components are going to help unless Franc
is thinking of detecting a fried part, like a regulator diode. Maybe
there's a label on the component side but I think the PCB lettering you
already see probably identifies the part number for that PCB (if Franc
is thinking of having you replace it with an exact replica from another
hard disk of the same brand and model).
I don't know if you're good at soldering to remove the tiny diode chip
to replace it if that's the problem or some other component. Knowing
what is the PCB model number probably won't help unless you have another
exact brand and model from which to canabilize its PCB (but, like I
said, that rarely works since the table of bad sectors and alignment
tweaks won't be the same between PCBs). Were you really thinking of
doing some work on the hardware?
Franc Zabkar
Mar 26, 2012, 4:24:44 AM3/26/12
to
On Sun, 25 Mar 2012 21:45:59 -0400, Edward Diener
without any effort. It goes on the same way. You will need a Torx
screwdriver, though (Torx 6 or 8, IIRC).
If there is an 8-pin serial flash memory chip at location U12, then
this will need to be transferred to your replacement board, if it
should come to that. This chip stores unique, drive specific,
"adaptive" data. If U12 is vacant, then the "adaptives" will be stored
within the Marvell MCU, in which case a straight board swap will
probably fail (the tolerances between the donor and patient's
adaptives would need to be very close).
BTW, if BIOS doesn't see your drive, then try MHDD. MHDD talks to the
drive directly without going through BIOS. You will need to
reconfigure your SATA controller in your BIOS setup for IDE
compatibility or legacy mode. This will make your drive look like a
PATA HDD.
<eldi...@tropicsoft.invalid> put finger to keyboard and composed:
>I know what he wants me to do. If I remove the PCB, can it
>usually be screwed back on without any further damage.
There are no interconnecting cables, so the board should just lift off
>usually be screwed back on without any further damage.
without any effort. It goes on the same way. You will need a Torx
screwdriver, though (Torx 6 or 8, IIRC).
If there is an 8-pin serial flash memory chip at location U12, then
this will need to be transferred to your replacement board, if it
should come to that. This chip stores unique, drive specific,
"adaptive" data. If U12 is vacant, then the "adaptives" will be stored
within the Marvell MCU, in which case a straight board swap will
probably fail (the tolerances between the donor and patient's
adaptives would need to be very close).
BTW, if BIOS doesn't see your drive, then try MHDD. MHDD talks to the
drive directly without going through BIOS. You will need to
reconfigure your SATA controller in your BIOS setup for IDE
compatibility or legacy mode. This will make your drive look like a
PATA HDD.
Franc Zabkar
Mar 26, 2012, 4:36:59 AM3/26/12
to
On Mon, 26 Mar 2012 19:24:44 +1100, Franc Zabkar
<fza...@iinternode.on.net> put finger to keyboard and composed:
>If there is an 8-pin serial flash memory chip at location U12 ..
Here is the component side:
http://www.elektronikadodysku.pl/images/WD1002FBYS-70A6B0%202060-701567-000%20REV%20P1%20PCB.jpg
U12 is located at about 10 o'clock to the Marvell MCU(88i8845E-BHY2).
In this case the location is vacant. :-(
<fza...@iinternode.on.net> put finger to keyboard and composed:
>If there is an 8-pin serial flash memory chip at location U12 ..
Here is the component side:
http://www.elektronikadodysku.pl/images/WD1002FBYS-70A6B0%202060-701567-000%20REV%20P1%20PCB.jpg
U12 is located at about 10 o'clock to the Marvell MCU(88i8845E-BHY2).
In this case the location is vacant. :-(
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