On 30 apr, 10:16, Holdit <holditREM...@indigoTHE.ieCAPS> wrote:
> > They've countered that by going public with what they've done. The
> > problem now is that legitimate customers who have a problem aren't
> > taken seriously
>
> Surely that would be taken care of once the symptoms are described.
> People would get to know which are the bugs that only affect pirated
> copies. And of course, the developers would know this from the outset.
I deal with people reporting "bugs" in software on a daily basis - you
have no idea how totally incoherent and incomprehensible people are
when trying to report a computer/software problem.
"x does not work" - with not even the tiniest explanation of what
they mean with "does not work" is fully *half* the service calls I
get. I consider myself lucky if they get the "x" part correct the
first time.
I've got a generic text ready for copy & paste which carefully
explains how they can take screenshots, write-out the scenario
leading up to the bug, and most importantly describe exactly what they
consider to be a "bug" - this can mean *anything*, from data they
somehow consider to be "wrong" to a layout they don't like, to new
features they want added to an application. Yes, an application which
does not have the features they like/want/need is "buggy"
End of rant - hit user to continue :)
Greetz,
Eddy Sterckx