I have, like many of you, been the unfortunate owner of an HP
Pavilion-series laptop with the infamous weakling power-jack problem.
If you're wondering, this problem is usually typified by symptoms like:
* Spontaneous and instantaneous power-downs of the laptop for no
apparent reason
* Refusal to start or charge a properly inserted battery
* Movement of the AC power adapter plug causing power "glitches"
* "Clicking" noises emerging from the area near the power plug
There are other permutations of the power problems, but this represents
the general theme. I owned a zt1175 that started behaving this way, and
was stunned to discover that once the unit stopped booting up, the only
solution was a new main board at a cost of about $600 - the plug had
started arcing internally and essentially fried the rest of the power
system, and ruined other components in the process.
I've learned that my zt1175 isn't the only one with this problem.
Apparently, myriad variations of Pavilion models suffer from this
chronic design flaw, which apparently HP steadfastly refuses to
acknowledge or support.
I personally think HP should be responsible and accountable for the
defects in their products. I am trying to determine if there are any
other HP laptop owners who have seen their systems come to an untimely
demise because of their power problems, and if sufficient interest is
shown, explore the possibility of some type of class-action against HP.
I have opened an email account at HPLapt...@yahoo.com to collect
information from individuals willing to provide data about their HP
Pavilion laptop power problems. If you are a cuurent or former owner of
an HP Pavilion laptop that has exhibited any of the power problems
described above, and you're willing to share, please send the following
to the above address:
1. Your actual name
2. A real return email address at which you can be contacted.
3. The specific HP laptop you have/had
4. How long you had it
5. The specific type of power problem you encountered
6. Steps you took with HP or third-parties to have it repaired.
Now, I realize some of you will say, "yeah, send all this stuff to some
unknown guy on the Internet, and you'll get a flood of junk mail." Not
so. I am not a spammer, I'm not a junk-mail relay or anything, I'm just
trying to get info from customers as dissatisfied with HP laptops
arising from a problem that shouldn't exist in the first place. If I
don't get enough response, no one will ever hear from me again, and the
project will die on the vine. If I do, the project will proceed in
steps as I learn what to do next at each step.
My point in all this is to make HP accountable for their poor,
chronically defective hardware design. They should fix the laptops, or
provide new/refurbished ones to current owners.
-David Whitney
Note: REplies to the email address posted above
(intre...@hotmail.com) are discarded, as the account is no longer
active. If you send info to the HPLaptopUsers address, I'll respond as
soon as I can.
-David
-David
HP (as with most major 'manufacturers')will treat the repair as a board
replacement issue. They will at best fit a repair/exchange board at
much less than the new part price (but still costing quite a lot).
If you take your Pavilion to a reputable laptop repairer (not a board
jockey) they will, in most cases, be able to resolder the connector,
which is often all that is required.
The laptop needs to be completely dismantled to do this job, so you will
be up for a reasonable labour charge.
Care should be taken when you have the AC adaptor plugged in to the
laptop. FWIW I suspect (but I could be wrong :-)) that the problem
mainly arises where users are heavy handed or careless with the use of
their laptop when the AC adaptor is plugged in.
I appreciate your response. I have to respectfully disagree with you
that it is common across laptops. I have a Dell Inspiron 9100 laptop
that is designed to receive the AC power jack fully 80% of its length
into a snug receptacle. It doesn't wiggle. The AC power connector to my
previous HP laptop barely went in 50% of its length, and often just
fell out/off because it did not fit securely on the male portion of the
jack. Further, the hole in the case designed to receive the connector
is fully half-again as large as it needs to be. That means there is
inherently "play" in that connection. Combined with a poor jack design
(as has been described to me by other tech people, so its not an
arbitrary opinion on my part) and this is a recipe for premature
failure.
As far as "heavy-handed" use goes, my Pavilion never left my house - it
was a unit I used for the convenience of not having to be tethered to a
desk to do various development tasks. It was never dropped, bumped, or
handled in what I would describe as a "rough" way.
Unfortunately, what most users (a group in which I must include myself)
discover is that when the power failures become chronic, it is no
longer just a matter of a badly soldered or loose power plug. Internal
arcing from the power jack has scorched elements of the power control
module, thus frying it "beyond economical repair." And this was not a
hack shop; it was a reputable repair center recommended to me.
As far as the generality of the problem goes, I can only offer this.
Another acquaintence (actually, at least three) of mine who has had a
Gateway (the specific model escapes me at the moment) laptop for years
longer than I, takes it to and from work every night, has traveled
literally around the world with it, and has had no such power
connection problems.
I realize two or three data points does not a conclusion make, but I
must make the inference that *someone* is designing their jacks/power
systems more intelligently than HP. And if such problems were truly
ubiquitous across all manufacturers and brands, there would be more of
a general outcry rather than the ones I see that tend to be most
frequent around HP.
At a minimum, users paying anywhere from $1600 to several thousand
dollars for a laptop shouldn't really have to be so inordinately
concerned about the fragility of one component, one that would thus be
so chronically delicate as to mitigate against the utility of having a
laptop in the first place.
-David
The problem does NOT mainly arise when the user is careless or heavy handed.
My Pavilion never left the desk it was put on after coming out of the box,
and I had only 3 months of use before it failed.
HP knows that this is a worldwide well-known problem with Pavilions, but
they choose to deny it.......
Even when the laptop is still under warranty HP likes to give you a hard
time; their Pick up & Return policy does not work, because they seem to
forget the part where they are supposed to fix it.
I've had the motherboard replaced twice now, the first time I got it back it
did not work at all, the second time it worked for about an hour and then
made a sort of electric buzz and then closed it eyes for good.
Replacing motherboards with ones they got out of other returns is not a good
policy.
Now, I'm still waiting (after 11 days) for a reply from them to either fix
or replace it again.
Pippa.
"primatech" <gra...@NOSPAMprimatechnologies.com.au> schreef in bericht
news:1V_Id.131670$K7.5...@news-server.bigpond.net.au...
I've seen a lot of Desktop type of motherboard with capacitors leaking on
systems that are a little bit over a year old too. Everyone is trying to save a
few pennies on components that they don't really bother much with good quality
parts. Sad modern day costing by the bena counters.
Unfortunately, it is not easy to get class action status.
My two cents.
On Fri, 28 Jan 2005 04:06:15 GMT, Dewaine Chan <"dchanNOSPAM"@NOSPAM
PLZZZnc.rr.com> wrote:
>Got a lot to do with the type of the connector that is used. Just fixed a
>Gateway Solo 1400 with the same problem. Upon opening the Laptop, this is the
>worst connector I've seen. It is helped in place by one little piece of metal
>that just from plugging and unplugging the cord, the connection started to loose
>up and ended up with gap that caused arching. Thing is that if they replaced
>with the same bad design, you will get the same problem soon or later.
>
>I've seen a lot of Desktop type of motherboard with capacitors leaking on
>systems that are a little bit over a year old too. Everyone is trying to save a
>few pennies on components that they don't really bother much with good quality
>parts. Sad modern day costing by the bena counters.
>
>Unfortunately, it is not easy to get class action status.
>My two cents.
>
<SNIP!>
Cheap?
The Pavilion cost me 1500.- euros which is 1959.- USD!
Maybe that is cheap for you, but for me that is a whole month netto wages...
I was not looking for cheap, that's why I bought this one and on it's own it
is a good machine but totally let down by the connectors HP puts in it and
by
the way they run their tech-support; a guy sounding like a 12-year-old who
doesn't understand what you are talking about should not be employed.
By the way, I finally got the shop to take it back and bought a Toshiba for
the same money.
Pippa.
<ben_myers_spam_me_not @ charter.net (Ben Myers)> schreef in bericht
news:41f9ba68...@nntp.charter.net...
Dewaine
Ben Myers wrote:
> You're right. 1500 Euros is not cheap. Sadly, the same mentality prevails
> across the board in the computer industry. Yeah, the emphasis is on cheap
> desktop and tower computers, but the designers and marketeers responsible for
> notebooks get caught up in the cheaper-is-better mindset. Add to that the fact
> that neither HP nor any other name brand company builds its own computers any
> more. They all rely on contract electronics manufacturers (CEM), but twist the
> nuts of the CEMs at the same time. I would claim that there was an inadequate
> review of the hardware design, construction and maintainability of the HP dog of
> a notebook that you had there... Ben Myers
> <SNIP>
What's funny is they chose the slogan "Innovating the HP way", which was
nauseating to most people in the company. I guess slapping an HP sticker
on an iPod isn't seen as real innovation by people who lack the vision of
Carly.
yea, old george (bush) is busy trying to make class actions illegal. good
ole' george.
--redpILL
DREW
> * Spontaneous and instantaneous power-downs of the laptop for
> no apparent reason
> * Refusal to start or charge a properly inserted battery
> * Movement of the AC power adapter plug causing power "glitches"
> * "Clicking" noises emerging from the area near the power plug
Has this been reported on the OmniBook 5000CTS?
I was just given a "dead" OB5K that exhibits all of the above.
Sometimes it will actually boot briefly to Win95.
Any known user field fixes or hacks?
--
Regards, Bob Niland mailto:na...@ispname.tld
http://www.access-one.com/rjn email4rjn AT yahoo DOT com
NOT speaking for any employer, client or Internet Service Provider.
Alan <Consum...@earthlink.com>?
http://HewlettPackardLies.blogspot.com
HPslaughter
Dewaine
HP fake warranty
yea, unplug that doodad BEFORE packing/moving your lappy. that'll keep you
out of the corn-hole house. your lappy and your anus will thank you.
--redpill
BTW, Thanks for posting the Standard Phonics. I forgot most of it since I
left the US Navy 20 years ago.
Dewaine
Why not contact a governmental agency responsible for consumer affairs. Yes, I
know the federal consumer affairs are fangless beasts, having had their teeth
pulled in successive budget cuts by a regime most favorable to and favored by
big business. But state departments of consumer affairs still have some clout.
If some computer-chasing lawyer gets his (usually) act together, he can still
file a class-action lawsuit. But then class actions generally result in
handsome payments to the lawyers, not the claimants they allegedly represent.
Best course of action is to boycott HP and tell everyone the facts about how
lousy the notebook product is and why... Ben Myers
One workaround that worked was to get an AC battery charger, and then
rotate between the two batteries so that one is in confuser and the
other is being charged. Eventually you'll lose ground as they
discharge faster than they recharge. So the confuser is out of
service for a while until you can catch up.
I then replaced MBD. That worked great for about 6 months. Now the
problem has returned on the replacement. Confuser is now 3 years
old, so question is whether it's worth getting another MBD, or just
biting the bullet and getting a new confuser. Problem with a new
confuser is that it will probably have its own slate of issues.
I boubht the Dell on credit and stopped paying Dell when their product
stopped working. So far they haven't sued me for their money. I hope
they do.
Dewaine
Dewaine
DREW
DREW
Good idea.
Thanks.
Faran
I'd be more interested in making sure they can put it
back together OK.
--
Stefaan
--
As complexity rises, precise statements lose meaning,
and meaningful statements lose precision. -- Lotfi Zadeh
REPLY: BTW, there is a Company in NY City advertising that it will
the old laptops liek the old grey toshiba bricks(i call them) seem to
hold up, we have an old toshi and it's a workhorse, it's still working
after 10 years!
ikenfixit....Is there a contact number or email address for your
company? I would rather pay $89 and have a real fix than get an HP
repair for free under my warranty if it isnt going to hold up. Does
the $89 include the upgraded jacks? If not what is the cost of this?
If you cant post your company info here please PM me with the
info...Much appreciated!
The Latitude is the Dell model intended for business users and is better made
than the consumer-grade Inspiron... Ben Myers
I just had my HP nx9005 fixed by OK Computers in Boston. They replaced the
flimsy HP connector with an all metal threaded through the chassis power
connecter. I didn't take it apart to see how well the fix (soldering) was
but the connector seems sold as a rock now. $156.
Not a recommandation - just a comment.
/dan
I agree with Ben. Dell Latitude and the IBM T Series are professional
grade Laptops. Dell Inspirions and IBM R Series (Basically the Entry
level laptops from anyone are pretty much meant to be disposable).
I charged $90 in town to replace bad Power Connectors on laptops. I fix
laptops for people as well as Computer Stores in the area.
Dewaine
Where in NY are you? I need the DC Powerjack on my Compaq fixed.
There are links to other discussions on this issue, and even some talk
about a possible class action suit!
http://www.seehart.com/MyHPPavilionHasABrokenJack
- Ken
Then, last November or so I ended up upgrading to a Pavilion zd7188cl
(another refurb) for about $1200. This was a great deal on a
wide-screen, desktop-class notebook (3.2GHz, HT, 80GB HD, etc.). To
my shock and horror the power supply went on the fritz three months
later. I got a new power supply and all was fine. For a month.
Then the power light on the notebook would sometimes blink off. I
bought a multimeter and tested that the supply is fine. If I jiggled
the power connector slightly it would come on again. Within a week it
simply stopped working altogether. Even though the laptop was put
into hibernate the last time I used it (and should have been at about
80% power), the next time I tried it to recover some documents, it was
completely dead. I called HP like the last time. Somehow it wasn't
under warranty. They want $600 to replace the mainboard. "No, it's
not a common problem" they assure me. So I Google it and come across
you. I could just scream. I haven't pursued it again at this point
(still in denial, actually).
The laptop generally sits on a desk surface with little movement. No
rough treatment, very gentle on the power connection. I had planned
on writing a letter to a higher-up VP and bringing it to their
attention, and possibly try to get something on Slashdot or The
Register. I'm very upset about it and am assuming that any tech on
the phone will follow the stated rules and won't give in. This needs
to be addressed.
I would be interested in a group effort. Not sure that class action
has much chance (how to get enough names?), but somehow I want
justice. In the meantime I struggle with the issue of paying for
authorized service or just getting it fixed somewhere. It seems that
if I get it fixed somewhere else I can't complain to HP anymore as
they would just say it's no longer their concern. AARRGGHH!!
Dewaine
> Dewaine Chanwrote:
Have a detail log of the calls & Email correspondents to HP Tech
Supports.
> Have the repair shop gives you full description of the problem and
repair
> on the bill. Keep all of the above and if you do ended up filing a
claim
> against HP, you have the documents to back it up. Having a picture
to
> back it up is always nice.
>
> Dewaine
>
> atkulp wrote:
>
> I had a Pavilion XT118 a year ago. I bought it refurb (just under
> $1000) and within three months the power supply died. I bought a
new
> power supply, only to have the power connector stop accepting power
> within another month. I called HP and to my surprise and relief it
> was still under warranty and they fixed it. Phew.
>
> ***SNIP***[/quote:869419c6ce]
I sent a note via your site's contact form. I am not interested in
paying $600 through HP Authorized Service!
I highly suspect that they installed the adapter backwards and
therefore shorted the board. I'm hoping someone can confirm my
suspicions so that I can address this with the store.
Thank you!
I wanted to take a moment to say thanks to those whom have responded to
my HPLaptop email address for dead laptop information. Over the first
few weeks the account was opened, there was only a small trickle of
mails, and as a result hadn't checked it in a while. When I checked it
tonight, however, I was stunned to see nearly 80 new messages - most of
them recent.
If you've sent me your address et al in response to this or related
postings, please bear with me as I sort through the emails that have
been sent to me. I fear we're still a ways away from class action, but
it's a start.
Thanks,
David Whitney
Dewaine
If that doesn't work. . . hunger strike chained to the front of HP
headquarters.
Jeff
Plus I have 3 more USB ports now.
Yep, that's exactly what I'm seeing with my xt4316wm. That's why I came
here tonight, all set to post a tale of woe only to find that there's a
HUGE thread all about it! :-)
In my case, the notebook was fine for approximately 1-1/2 years. About
six months ago I noticed--but didn't care, since I run it via AC power
99.99% of the time--that the battery light was constantly flashing
orange. Then, about a month or two ago, I started having the "sudden
loss of power" issue. It ALWAYS happens as a result of moving the
laptop, even the slightest bit. Of course I had checked for loose
connections, but both ends of the adapter were always securely plugged in.
Finally, today, I decided to TRY using HP's tech support to see if they
could offer any advice/solutions. Since I was unaware that this is a
known issue--at least known to people who post here!--I approached it as
something that was a problem for me only. And you know what? The tech
acted that way too! Never once did he say, "Oh yeah--THAT problem!" He
suggested various things to try, all of which either didn't apply or
would be a total waste of time. For example, he suggested letting the
battery run all the way down...but my battery isn't holding a charge, so
that's not an option. Then he said to reset the power management via
Control Panel, blah blah blah, and reboot. Great, except for one thing:
I dual boot Linux and 'doze on it; if the problem had anything to do
with 'doze power management, the problem wouldn't exist when I'm running
Linux--but it does.
Well, I'm glad to know it's not just me.
1) after 2 months of operation, the screen started to flicker and
displayed horizontal lines. Cause? Faulty motherboard. Replaced under
HP warranty
2) 2 months later, performance started to deteriorate rapidly
(freezes, shutdowns) eventually leading the machine to crash. Cause?
Hard Disk Failure. Lost all my files (although i'm a reg.
back-up'er). Replaced under HP warranty.
3) 3 months later, battery wouldn't last for more than 5 minutes
although for 8 months this junk was almost always on AC power. Cause?
Dead battery cells. Replaced under HP warranty.
4) And of course why would I bother writing on this forum if I didn't
have a new problem with the crappy DC power jack. The lead was
wobbling from the first day of purchase (showing the low-end,
unacceptable quality materials HP has come to use) and right now I've
been using my sister's Pavilion (oh yeah we were that stupid!!!) to
recharge etc etc. Cause? Cheap, no-good material used. No warranty
left.
I have bashed HP support numerous times in the past, I've written some
letters of complaint (aggresive ones) only to receive the same
treatment: IGNORANCE. Apparently my warranty has expired (which for
me isn't a prob coz the next time it breaks down i'll make a frisbee
out of it) so I'm stuck with a machine that doesn't run on AC and
when it starts off with a fresh 100% charged bat it runs for an hour
and 20 mins tops (it's hungry too even with the display brightness at
the lowest levels).
Ken from Ikenfixit, you're probably one of the last technicians that
will ever lay hands on this baby. I'll never spend a single dime on
this thing not even to buy a spray to clean the monitor. I'll contact
ikenfixit.com by tomorrow and arrange a repair for they seem to have
high-levels of customer satisfaction (really, how much is it for a DC
jack replacement?).
That's all. Oh and sth else.
HP, as a friend has already mentioned, has nothing to do with the
traditionally high-quality, reasonbly priced products company we all
knew. Even the printer paper they sell may suffer from harware
failures.
Take care y'all and patience to all of us (naive, romantic, or even
stupid consumers) who made the mistake to go for HP notebook.
The AC monitor on the front panel is not lighting up. My problem could be
the battery or the powerjack. I had a tech guy re-solder the powerjack but
it's still not working. He even showed me that power is going thru by
testing with a voltmeter on the other side of the jack. Big deal, cost me
$165 for nothing.
The docking station option could be a cheap way to go. Unless I can verify
whether nothing is wrong anywhere else like the power distribution module,
I'm just spinning my wheels.
Ken, can you help here? How do I ship it, I don't have the original
shipping box anymore. It's 2 years old.
Mike
"dementedapple" <dement...@hotmail-dot-com.no-spam.invalid> wrote in
message news:MqCLe.31444$D21....@fe07.news.easynews.com...
I have the "exact" same problem with my ZD7000, where the power jack
simply stopped working. In fact, if I plug in the power cord now,
the laptop shorts out and shuts off (have to unplug the battery to
get it to turn back on). We bought a docking station for around $75
almost a year ago and it works great. The ZD7000 docking stations
will supply power to the notebook via the docking station connector.
It makes typing on the built-in keyboard a bit hard as the speakers in
the docking station cover the touchpad (yes, you'll need an external
mouse) and make it hard to get to the space bar (and other keys on
the first row), but it's still usable. I may try ikenfixit at some
point in the future, but right now we don't travel with this laptop
(we use my work laptop - Dell Latitude D600), so fixing the AC
connector isn't the absolute highest priority. I am on my second
laptop. The AC connector went out after about 9 months and was
replaced under warranty. The replacement lasted for about 5 months
(by then, the 1 year warranty was up, so I didn't bother calling
HP).
Ben
has anyone hv problems with the DV series. (eg. dv4170ca.. or the dv4000
series in general..) ? i am considering to get one this week....
thks.
w.
vancouver bc
--
"ikenfixit" <k...@ikenfixit-dot-com.no-spam.invalid> wrote in message
news:n9eYe.183384$AI1....@fe02.news.easynews.com...
Dewaine Chan
Sorry for the long delay, but I hadn't checked back here since I posted.
Don't worry! There's NO WAY I would let those morons convince me to do
ANYTHING.
I'm debating what to do at this point. The laptop is basically useless
now--it's impossible to keep it from powering off, even for a few
seconds, so it's just sitting unused in my bedroom. I'm EXTREMELY
interested in joining a class-action suit if anyone else is so inclined.
I'm also considering contacting HP myself and essentially telling them,
"YOU know it's a problem, I know it's a problem, lots of other people
know it's a problem...so what are you going to do about it?" and see
what they say.
I may very well end up sending mine to you, too, but I'm just so highly
pissed that HP *KNOWS* about this...I feel they should be held
accountable. I am not the least bit litigious as a rule, but this is so
outrageous it makes me want to sue!
Prior to this I had NEVER had a problem with any HP product I'd bought
for use at work or home. That includes MANY desktop PCs, printers, and
scanners over a long period of time. So I was really shocked by this,
on two counts: 1) That an HP product actually had a problem, and, 2)
that so many other people were having the exact same problem.
I know you can't give an exact amount without actually seeing it, but in
ballpark terms what could I expect if I sent this to you?
Here is a hyperlink to a picture of the cable. (Sorry you'll have to
cut and paste the
address:)http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=DV318A
On the Circuit City Website:
http://www.circuitcity.com/ssm/Compaq-All-in-One-Notebook-Media-Cable-DV318A-/sem/rpsm/oid/97356/rpem/ccd/productDetail.do
Adapt, overcome...
My powerjack has been broken for about a year. Having the power cord
on certain angles usually helped, til today, it finally stopped
getting power all together.
I had taken it in for repairs about a year ago, when it happened, the
technician could not fix it.
So I've dealt with it all this time thinking there wasn't a solution.
I am glad to see others have been able to get theirs fixed and I hope
I can too, as I am in Canada and the services recommended are US
based.
I would really like to get it fixed, I am a self-employed web
designer, I really need my laptop back in working condition asap.
--------------------------------------------------------------------------------
============
Hi Ken,
Thanks for repairing my laptop (HP Laptop Pavilion ZT 1185 having the
power jack problem, from Charlottesville) and sending it on 7th Oct
by FedEx Ground. But I have not received my laptop yet . It is really
urgent for me to get my laptop. It would be better if you can send me
the Track Number.
Appreciate your help.
Thank you
Ajay Kumar
I've now gone through two subsequent batteries that have failed to
charge. Leaving the laptop plugged in overnight to initialize the
battery results in the red light (battery fault). Right now the
battery claims to be charging since the battery light is orange. But
the power meter remains at "86% (charging)."
The laptop works with AC now (though I did have the bad power jack
before)-indeed, I'm on it right now. but I'd really like to be able
to use the laptop on airplanes and places that lack AC outlets.
Anything I can do? This computer, BTW, is running Windows XP Home
Edition with 256MB of RAM and a Celeron processor.
-Seth
Thanks Ken, I am so glad I found this thread.
Amen to Google... :)
As a matter of fact, I had problems within six months of buying it.
This bothered me greatly, as many of you have similarly noted. Since
I had a two-year warranty, I initially used it. HP fixed and returned
the machine, but within six months I had the same problem again. Argh!
So I found this board through Google. I saw Ken's many and varied
posts. I wondered if he were trustworthy and reputable. So I noticed
two things. One was the response of a poster several weeks ago
indicating that he was very happy with Ken's work. The second was
that I went to Ken's site and noticed that he is a member of the
Better Business Bureau in his area, which is a very reputable group.
Then I called him. (By the way, I found that it is better to call him
in the morning if you want to talk with him.) He was very helpful. I
even asked if he would advise a local repair shop in Kansas as to
what to do. He agreed. (Ken told them what to do, but they did not
want to stand behind the work--or maybe in my opinion, they did not
even want to do the job.)
Therefore, I sent my laptop to Ken. He fixed it and turned it around
quickly. And I now have a laptop for which the power works and stays
on as it should. No problems! (By the way, I have noticed my laptop
seems to run much cooler, FWIW.)
I hope you understand that I still have a warranty and could have
returned the laptop for another motherboard replacement--at no cost.
But I am tired of having my computer gone for a week or more every
six months for a board replacement.
Ken's fee was reasonable and well worth the money (by the way, I paid
him with a credit card number over the phone). I highly recommend him
to those of you who are tired of HP's worthless warranty re: the power
jack. In fact, I would go so far as to recommend others to buy a new
HP Pavilion, but ONLY IF they have Ken or somebody like him fix the
jack problem. Except for the jack, I have been very pleased with the
HP Pavilion.
Give Ken a call. He will be glad to talk with you, and will treat you
right. If anybody has a question, please send me a post. Questions
about cost should be referred to Ken, as cost can vary a lot
depending on the model and I am not knowledgeable of repair costs.
Anything else is fair game though.
Finally, I got tired of this, and bought both, a new battery and a new
power supply. I thought I was back in business - until the screen
dimmed while using the new power supply!! That's when I started
thinking the problem is not the supply, but the jack. I Googled it,
and here I am.
This is totally ridiculous that this many people have a problem.....is
anyone thinking "CLASS ACTION SUIT"?
Jim
How come everyone thinks IKENFIXIT is so wonderful, but no
one will mention how much he charges for the 'power jack' problem?
"KansasUser" <n...@spam.invalid> wrote in message
news:GCT8f.187997$KX7....@fe03.news.easynews.com...
http://www.infohq.com/Computer/computer-news-jun03-16-23.htm#confcahps
Thanks, Ken. I appreciate your good work.