Silly Answer from Maplesoft

[Thomas D. Dean]

I received a silly answer from Maplesoft in response to a simple problem. Seems
like they did not read my problem report.

I have Maple9 installed and running. I attempted to upgrade to 9.02

The dopwnload and installation seemed to go OK.

tomdean

...
From: "Support (WM Support)" <Sup...@maplesoft.com>
...
Dear Thomas Dean,

Thank you for contacting Maplesoft. Your message follows:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Linux emulation under FreeBSD.

Downloaded and Installed 9.02. About shows version 9.01,
July 9 2003, Build ID 137227.

...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Maple 9 is not supported on FreeBSD Linux. At this time, we currently do not
have any plans to release Maple for the FreeBSD operating system.

Sincerely,
Technical Support Department
Maplesoft
www.maplesoft.com/support

[Thomas Richard]

"Thomas D. Dean" <tom...@speakeasy.net> wrote:

> I received a silly answer from Maplesoft in response to a simple problem. Seems
> like they did not read my problem report.
> I have Maple9 installed and running. I attempted to upgrade to 9.02
> The dopwnload and installation seemed to go OK.

> Linux emulation under FreeBSD.
> Downloaded and Installed 9.02. About shows version 9.01,
> July 9 2003, Build ID 137227.

Is that the problem you mention?

If I remember correctly, 9.02 patches only the Standard Worksheet part
(xmaple), not Classic Worksheet (xmaple -cw). I guess you launched the
latter GUI. (Maybe this wasn't clear enough in your report.)
The About box message is technically correct, yet somewhat misleading.

--
Thomas Richard
Maple Support
Scientific Computers GmbH
http://www.scientific.de

[Carl Devore]

"Thomas D. Dean" <tom...@speakeasy.net> wrote:

> I received a silly answer from Maplesoft in response to a simple problem.
> Seems like they did not read my problem report.

This answer that you got from Maplesoft is ridiculuous. Either the
person answering the email is unqualified to do so, or the official
policy is that if you mention an unsupported OS anywhere in your email
then they will not help you even when your problem has nothing to do
with OS. I'd like to know which.

A large number of readers of this news group could have answered your
question, because the answer was essentially given by Maplesoft about
a month ago, and hence is relatively well known. I would have
answered, but Thomas Richard got to it first.

[Frédérique & Hervé Sainct]

Thomas D. Dean <tom...@speakeasy.net> wrote:

> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Linux emulation under FreeBSD.
>
> Downloaded and Installed 9.02. About shows version 9.01,
> July 9 2003, Build ID 137227.

FYI, the same happens with my upgrade on OSX...

Herve

--
Frédérique & Hervé Sainct, h.sa...@laposte.net
Frédérique's initial is missing in front of the above address
l'initiale de Frédérique manque devant l'adresse email ci-dessus