Canon LiDE 600F sudden failure
Mark Tangard
PDFs (or occasionally othe rofrmats), whether from the UI or from the scanner
buttons. Suddenly now, any sort of scanning instruction pops up the msg "Unable
to scan. Make sure that there is enough space on the target disk."
There's gobs of disk space, gobs of RAM; we're asking for ordinary resolutions;
the destination folder exists. We've reinstalled the software twice. I can't
think of any other hardware or software installed or uninstalled lately.
It'll let us scan to JPG, BMP, or TIFF if we choose PRINT and check "Display the
scanner driver," but that's a whole other interface and very inadequate.
Where to start? Googling finds several other users with the same problem, all
recent, but no solutions.
Device Manager sees the scanner & says it's working OK. We're running WinXP SP2
on a non-ancient Dell with no disease history....
Grateful for any clues.
MT
David J. Littleboy
"Mark Tangard" <mtan...@speakeasy.net> wrote:
>
> Where to start?
One thing to do is to forget about the included software, download Vuescan*
and see if (a) it'll run the scanner (which it usually does), and if it
does, (b) does it have enough features for you.
David J. Littleboy
Tokyo, Japan
Don
news:F_ednRVTvPgw_dvV...@speakeasy.net:
> "Unable
> to scan. Make sure that there is enough space on the target disk."
>
Perhaps some clarifcation is neccessary on exactly what software is
generating the error:
"Unable to scan. Make sure that there is enough space on the target disk."
Is it an OS error?
A scanner software error?
Or possibly an external software (i. e., Photoshop, Ifranview or Vuescan)
that is generating the error?
Have you cleaned up TMP folders and interent cache?
These consistenly cause pecuilar problems in Windows OS.
CSM1
news:F_ednRVTvPgw_dvV...@speakeasy.net...
After checking all of the software to see it is functioning, check that your
USB ports have power.
The Canon LiDE series of scanners get their power from the USB Port, you
might try a different port.
It is also possible that the scanner died.
--
CSM1
http://www.carlmcmillan.com
--
MoiMoi
nomor...@nomail.com says...
...
OP said:
' It'll let us scan to JPG, BMP, or TIFF if we choose PRINT and check
"Display the
scanner driver," but that's a whole other interface and very
inadequate.'
So hardware seems ok.
MM
Mark Tangard
Yes, I'd checked the temp folder before posting. The error message claims to be
from the scanner software itself (CanoScan) and offers no details. We don't
have PhotoShop, hadn't even heard of VueScan until yesterday, and can't imagine
docile little IrfanView complicating much of anything.
CSM1, yes all the ports are all working and the scanner itself isn't dead, or I
wouldn't have been able to get it to work from (what it claims was) the driver
interface, eh?
We ended up taking David J's advice -- hesitating at first, of course, since the
idea of tossing stuff that had been working OK rubbed me wrong. But I'm VERY
pleased with VueScan; it's got what no other scanner software has ever offered
us -- a simple, responsive, straightforward, full-featured interface that works
the first time and doesn't have to be sweet-talked into cooperating.
Our needs are very simple. Why Canon (and Epson and Visioneer and ScanSoft and
all their retarded cousins) have never been able to satisfy them escapes me.
We're not Luddites, but every home-use scanner we've ever bought has come with
software that's obviously designed by morons, or perhaps ferrets. Why? If a
customer has already bought the hardware, why waste your company's resources
crafting bizarre, buggy, non-standardized, poorly documented dialogs?! </rant>.
We remembered this morning that we'd installed a weather widget a week ago, but
uninstalling that still had no effect on the Canon software. No matter -- we're
not likely to use CanoScan again. Whoever invented VueScan deserves the money
they make from it.
MT
Frank
to save to a different directory make a difference ?
Any chance XP auto update updated xp to SP3 ?
Mark Tangard
> Almost sounds like a directory or file permission error. Does telling it
> to save to a different directory make a difference ?
I suspected that first as well, since I was saving to a logical drive.
No change.
> Any chance XP auto update updated xp to SP3 ?
No, still says SP2. But would that cause this?
Frank
If you have auto update on, you could try rolling back the updates to
when it was working. Long shot though.
gamatthews03
I emailed Canon Directly on a Saturday evening, got a response Sunday
Morning with the resolution. Seems as the file I had specified in the
"SETTINS" window had been deleted. This was different than the file in
the "scan" window. Hence their 1st resolution worked!. Fast great
service:
Their response:
=====================================================
Thank you for your inquiry. We value you as a Canon customer and
appreciate the opportunity to assist you. We sincerely apologize for
any difficulties you have experienced with the 4400F and Target Disk
Space error.
For an unknown reason, the computer is not allowing temporary data to
be
written to the general folder chosen by Toolbox at the time of
install.
To fix this, please perform the following:
1. From the CanoScan Toolbox, click the Settings button.
2. At the bottom you will see a section that states, "Select Folder
Where Temporary Files are Saved:". Click the Browse button.
3. Browse to a folder, such as C:\Temp, and then click OK.
4. Click OK again to exit the Settings window.
Try scanning again. If you receive the same error, then there could
be
an issue with the permissions of your user account. Creating a new
user
account could resolve the issue. Please perform the following to try
this:
1. Click Start and then Control Panel.
2. Click User Accounts and Family Safety.
3. Under User Accounts, click Add or remove user accounts.
4. Click Create a new account.
5. Type the name that you want to use for the account.
6. Select Administrator for the account type, and then click Create
Account.
If the error still persists, then we should reinstall the Toolbox with
the latest version from our website. To remove the current Toolbox,
please perform the following:
1. Click Start, Control Panel.
2. Double-click on Add/Remove Programs.
3. Find the CanoScan Toolbox, then click Change/Remove.
4. Follow the steps to remove the CanoScan Toolbox.
5. Close out of all windows when complete.
We can now download the latest version of the Toolbox from our
website.
Please use the following steps to download the software for your unit
from Canon's web site:
1. Visit Canon's web site at: www.canontechsupport.com
2. On the Consumer Products Home Support page, below the "Please
choose
the model from the dropdown menus below:", select your model in the
following manner:
a. From the top dropdown box, click on the down arrow and select
Scanners.
b. From the middle dropdown box, click on the down arrow and
select CanoScan Series as the product type.
c. From the bottom dropdown box, click on the down arrow and
select 4400F then click GO.
3. On the Support page for your model, click the Drivers & Downloads
tab.
4. Select your operating system from the "Select OS" dropdown box.
5. Scroll down the page and you will find all downloads available for
your model and the selected operating system. Click the link for the
file you want to download.
6. Instructions for completing the download and installation will
appear on the page that follows. You will also see a Disclaimer at
the
bottom. Review the disclaimer and click I Agree - Begin Download.
NOTE: Clicking I Decline - Go Back will take you back to the
available
downloads list and you will be unable to download the file.
7. Double-click on the downloaded Toolbox to start the installation
and
follow through the installation steps.
We hope this information is helpful to you. Please let us know if we
can be of any further assistance with your 4400F.
Thank you for choosing Canon.
Sincerely,
Naomi
Technical Support Representative
Special Note: Certain issues are very difficult to resolve via email.
If you would prefer to speak to a technician for additional
assistance*,
you may call our special toll-free number for email customers with
unresolved issues by dialing 1-866-261-9362, Monday - Friday 10:00
a.m.
- 10:00 p.m. ET (excluding holidays). If you prefer to continue to
communicate via email, reply to this message and we will respond as
quickly as possible.