Think of duty cycle like the number of pages that the printer is
'insured' for its warranty coverage. If the duty cycle is higher, the
manufacturer is more exposed to the cost of servicing, and there is a
value that is placed on that exposure.
It's often not a case of whether the printer can physically handle the
output, but more often a case of the value of the service exposure
placed in the printer's cost.
There are some printers that are absolutely hard-stop not able to pass
beyond their duty cycle, and the 5Si engine from Canon is one of those.
100k/mo. max---no more or it starts dropping dead. I'm sure HP has seen
this a few times and has a policy to stick to the duty cycle. Lexmark
has the same engine on their Optra N, and recommends absolutely not
exceeding the 100k/mo duty cycle.
If you've got a client who has a 5Si and they're going over the duty
cycle, think about flipping them into the Optra S 2450. The cost per
page is lower, the cost of the maintenance kit is lower, the printer
will experience fewer jams, and it's got more paper capacity.
I say this not from any marketing B.S., but from having a client who is
20% over capacity as we speak with 5Si units, and I've got an S2450 in
there that they absolutely love.
By the way, the ROI over the 5Si on toner and maintenance kit will pay
for the printer in about 3-4 months at max duty cycle.
The downside is you won't be called out to service it as often as the
5Si, so there's less servicing revenue for you. Sorry.
Dennis Boulter
Lexmark Employee
"Personal opinion, not company policy, etc., etc...you know the drill."