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[ANN] Remedy IT extends remote support contract types with RS_SLA
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Johnny Willemsen
Jun 12, 2013, 9:46:44 AM6/12/13
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Hi all,
Remedy IT has extended the available remote support contracts (RS)
types. We now provide four kind of contract options: RS_Incident,
RS_Year, RS_Month and RS_SLA.
The first three contract options are intended for bug fixing, small
functional enhancements and extensions and development support.
The fourth, new, contract option is called RS_SLA. It is intended for
projects that are using a specific ACE/TAO version (including the latest
x.2.0 release) and want to freeze that for a longer period of time.
RS_SLA includes by default version and patch management!
For more details take a look at our website at http://www.theaceorb.nl
As direct link to the support conditions you can follow:
http://www.remedy.nl/en/component/content/article/16-acetao/69-support2ph
Best regards,
Johnny Willemsen
Remedy IT
http://www.remedy.nl
Remedy IT has extended the available remote support contracts (RS)
types. We now provide four kind of contract options: RS_Incident,
RS_Year, RS_Month and RS_SLA.
The first three contract options are intended for bug fixing, small
functional enhancements and extensions and development support.
The fourth, new, contract option is called RS_SLA. It is intended for
projects that are using a specific ACE/TAO version (including the latest
x.2.0 release) and want to freeze that for a longer period of time.
RS_SLA includes by default version and patch management!
For more details take a look at our website at http://www.theaceorb.nl
As direct link to the support conditions you can follow:
http://www.remedy.nl/en/component/content/article/16-acetao/69-support2ph
Best regards,
Johnny Willemsen
Remedy IT
http://www.remedy.nl
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