Access problems to Mailboxes & Labels in v7.1.0.9 Paid Mode
Robert D. Harvey
running under WinXP-Pro with the latest updates, including IE v7 as
well as the latest McAfee Total Protection. Note that the IE v7
update happened after my Eudora upgrade, although I do not see that
this should be the cause of the problem.
This past week I have just noticed a problem and so I do not know if
this actually was introduced by the Eudora upgrade or by some
subsequent Windows update. In any case, here are my problems. Has
anyone else experienced any similar problems?
1. I have 31 Email Folders. Many of these folders also contain
other folders. I have numerous Mailboxes below either the first or
subsequent folder levels. When I try to open or transfer to Mailboxes
stored under the first or subsequent level folders using either the
Mailbox or Transfer Menu's or the Right Click Transfer List, then many
of my Mailboxes are not displayed and therefore cannot be opened or
accessed. The visual problem is that when I scroll down a Folder in
question, then it will not open up the secondary window showing the
Mailboxes. However, if I open (or keep docked) the Mailbox Tree
window, then I can see, access and transfer using that window just
fine, so my Mailboxes are there. I have tried removing folders that
have been giving me problem, then recreating them and the Mailboxes,
but this did not fix the problem.
2. I have all 7 Labels customized with specific names and colors.
However, when I either go to Right Click Change Label window, the
names and colors no longer are displayed. It only shows Label1 -
Label2 text and no color. However, if I go to the Menu
Tools->Options->Labels window, then it shows the correct settings. I
have checked the setting in the [Labels] section of the Eudora.ini
file and they are identical with my previous v6 settings.
I have reported these possible bugs to Qualcomm, but I have not heard
anything as to if these are indeed bugs or just something with my
configuration. Anyone else experience these problems and if so, do
you have any work around's or fixes?
BTW, I have the Icon hole in the Menu Bar as many have talked about in
this group. Not sure if there might be any correlation to my problems
mentioned above.
Thanks for the help. Happy Thanksgiving.
Bob Harvey
Robert D. Harvey
Thanks for the help.
Bob Harvey
Katrina Knight
> I recently upgraded from Eudora v6 to v7.1.0.9 (Paid Mode). I am
> running under WinXP-Pro with the latest updates, including IE v7 as
> well as the latest McAfee Total Protection. Note that the IE v7
> update happened after my Eudora upgrade, although I do not see that
> this should be the cause of the problem.
IE 7 could potentially cause issues with the MS viewer, but I agree that I
don't see why it would have anything to do with the issues you're talking
about here.
> 1. I have 31 Email Folders. Many of these folders also contain
> other folders. I have numerous Mailboxes below either the first or
> subsequent folder levels.
What kind of numbers for any given folder level are you talking about when
you say "numerous"? 20? 100? 500?
> When I try to open or transfer to Mailboxes
> stored under the first or subsequent level folders using either the
> Mailbox or Transfer Menu's or the Right Click Transfer List, then many
> of my Mailboxes are not displayed and therefore cannot be opened or
> accessed.
> The visual problem is that when I scroll down a Folder in
> question, then it will not open up the secondary window showing the
> Mailboxes.
So the menus sometime open the next menu level and sometimes don't? It
isn't a problem of some but not all items showing on an individual menu?
Is it consistent in which folders it opens menus for and which it doesn't?
If so, are the ones that don't open the ones with more mailboxes and/or
other folders in them?
> However, if I open (or keep docked) the Mailbox Tree
> window, then I can see, access and transfer using that window just
> fine, so my Mailboxes are there.
That indicates both that the mailboxes exist and Eudora sees them and that
the descmap.pce files, which keep track of the mailboxes, are correct.
It sounds like there is a problem keeping track of menu items. Windows has
limits on how many items can appear in a given menu. That limit is not
hard-coded. It varies depending on various factors specific to each
computer. If a menu has too many items to display, Eudora tends to not
show anything as opposed to showing a limited number of menu items. This
is usually only a problem for people who keep most of their mailboxes at
the top level without organizing them into folders. If you put enough
items into a folder, you can have this problem even with folders though.
What happens if you split up the contents of your problem folders? Do they
show menus after doing that?
Running out of Windows resources can also cause problems with menus, but
WinXP shouldn't be having problems with that unless something else is
wrong too.
> 2. I have all 7 Labels customized with specific names and colors.
> However, when I either go to Right Click Change Label window, the
> names and colors no longer are displayed. It only shows Label1 -
> Label2 text and no color. However, if I go to the Menu
> Tools->Options->Labels window, then it shows the correct settings. I
> have checked the setting in the [Labels] section of the Eudora.ini
> file and they are identical with my previous v6 settings.
Interesting. In that case, you're getting menus but they're not being
populated with the right contents. I don't remember hearing any other
complaints about the labels not showing up right on the menu.
> I have reported these possible bugs to Qualcomm, but I have not heard
> anything as to if these are indeed bugs or just something with my
> configuration. Anyone else experience these problems and if so, do
> you have any work around's or fixes?
My guess is that these problems are specific to your computer.
The first thing I'd suggest looking at is the size of your system
mailboxes - In, Out, Trash and Junk. Eudora does all sorts of odd things
when you let them get too big. (Note that "big" means the size of the
mailbox, not the number of messages in it. If you aren't compacting your
mailboxes enough, they can be very big without having any messages in
them.) It is generally recommended that you keep the system mailboxes uner
1 MB each. With 7.x, you can usually let them get to several times that
size without problems, but if you keep them that small, it is virtually
guaranteed that their size won't cause a problem.
--
Katrina
Robert D. Harvey
Thank you for your comments. Below are my specific responses to your
questions. However, let me know something I found while putting
together information to your questions.
The problem I have described ALWAYS shows up on my Eudora on the 9th
and 10th line in a menu of they are items that open up another level
menu. A non-mailbox example is under the Message Menu pick. The 9th
and 10th lines in that menu are "Forward To" and "Redirect To". When
I scroll over these items, no sub-menu opens up. Only a very little
window that just contains "----", but it will not allow me to click on
this item in the little window. The Main Menu Mailbox and Transfer
picks (or right click Transfer Menu pick) are exactly the same as
mentioned above (since the 9th and 10th lines of both of these Menu's
are Mailbox Folders), except that they do not open up the little
window that mentioned above. Also, clicking on these Mailbox Folders
do not open up the sub-folders.
This is also consistant with sub-level Mailbox Folders. So, there is
something magical (in a bad way) about the 9th and 10th lines of any
menu in my installation of Eudora.
Note that the right click window (from an Email message) does open up
the 9th and 10th lines sub-menu's. However the 9th line sub-menu is
the "Change Label" which I am also having a different problem with
that is mentioned below.
Please see below for the specific answers to your questions.
On Mon, 04 Dec 2006 22:07:04 GMT, Katrina Knight <kkn...@epix.net>
wrote:
>Robert D. Harvey <robert...@removethis.attglobal.andthis.net> wrote:
>> I recently upgraded from Eudora v6 to v7.1.0.9 (Paid Mode). I am
>> running under WinXP-Pro with the latest updates, including IE v7 as
>> well as the latest McAfee Total Protection. Note that the IE v7
>> update happened after my Eudora upgrade, although I do not see that
>> this should be the cause of the problem.
>
>IE 7 could potentially cause issues with the MS viewer, but I agree that I
>don't see why it would have anything to do with the issues you're talking
>about here.
>
>> 1. I have 31 Email Folders. Many of these folders also contain
>> other folders. I have numerous Mailboxes below either the first or
>> subsequent folder levels.
>
>What kind of numbers for any given folder level are you talking about when
>you say "numerous"? 20? 100? 500?
Of my 31 Main Email Folders, the smallest contains just 2 Mailboxes.
The largest number of Mailboxes in any of these folders is 61
Mailboxes. Ths most complex Main Email Folder contains 2 Mailboxes and
37 Sub-Folders, one of which contains an additional 31 Sub-Folders
with 2 Mailboxes each.
The problem I mentioned seems to only follow the 9th and 10th line
menu items (as mentioned above) and nothing with the complexity of the
Folders and Mailboxes.
>> When I try to open or transfer to Mailboxes
>> stored under the first or subsequent level folders using either the
>> Mailbox or Transfer Menu's or the Right Click Transfer List, then many
>> of my Mailboxes are not displayed and therefore cannot be opened or
>> accessed.
>
>> The visual problem is that when I scroll down a Folder in
>> question, then it will not open up the secondary window showing the
>> Mailboxes.
>
>So the menus sometime open the next menu level and sometimes don't? It
>isn't a problem of some but not all items showing on an individual menu?
>Is it consistent in which folders it opens menus for and which it doesn't?
>If so, are the ones that don't open the ones with more mailboxes and/or
>other folders in them?
The menu items on the 9th and 10th lines NEVER open at all.
Therefore, I cannot access any of the Sub-Folders or Mailboxes at the
next level. I have found this to be consistant with the placement of
the 9th and 10th line items. For example, if I delete the 8th line
item, then the problem now shows up with the new items on the 9th and
10th lines.
>> However, if I open (or keep docked) the Mailbox Tree
>> window, then I can see, access and transfer using that window just
>> fine, so my Mailboxes are there.
>
>That indicates both that the mailboxes exist and Eudora sees them and that
>the descmap.pce files, which keep track of the mailboxes, are correct.
>
>It sounds like there is a problem keeping track of menu items. Windows has
>limits on how many items can appear in a given menu. That limit is not
>hard-coded. It varies depending on various factors specific to each
>computer. If a menu has too many items to display, Eudora tends to not
>show anything as opposed to showing a limited number of menu items. This
>is usually only a problem for people who keep most of their mailboxes at
>the top level without organizing them into folders. If you put enough
>items into a folder, you can have this problem even with folders though.
>What happens if you split up the contents of your problem folders? Do they
>show menus after doing that?
>
>Running out of Windows resources can also cause problems with menus, but
>WinXP shouldn't be having problems with that unless something else is
>wrong too.
I have not seen any problems with any of my other numerious software
packages. So if this is a Window related problem, then it has
something to do with the way Eudora is accessing the menu's.
Resources are not an issue on my computer, although as you mentioned,
I agree that WinXP-Pro should have this problem anyway.
>> 2. I have all 7 Labels customized with specific names and colors.
>> However, when I either go to Right Click Change Label window, the
>> names and colors no longer are displayed. It only shows Label1 -
>> Label2 text and no color. However, if I go to the Menu
>> Tools->Options->Labels window, then it shows the correct settings. I
>> have checked the setting in the [Labels] section of the Eudora.ini
>> file and they are identical with my previous v6 settings.
>
>Interesting. In that case, you're getting menus but they're not being
>populated with the right contents. I don't remember hearing any other
>complaints about the labels not showing up right on the menu.
Yes this is exactly what is happening. The correct text and colors
show up in their Options screen and the [Labels} section of the
Eudora.ini file. The only thing I can see where this may be related
to my other problem, is that this is the 9th line item in the right
click menu.
>> I have reported these possible bugs to Qualcomm, but I have not heard
>> anything as to if these are indeed bugs or just something with my
>> configuration. Anyone else experience these problems and if so, do
>> you have any work around's or fixes?
>
>My guess is that these problems are specific to your computer.
>
>The first thing I'd suggest looking at is the size of your system
>mailboxes - In, Out, Trash and Junk. Eudora does all sorts of odd things
>when you let them get too big. (Note that "big" means the size of the
>mailbox, not the number of messages in it. If you aren't compacting your
>mailboxes enough, they can be very big without having any messages in
>them.) It is generally recommended that you keep the system mailboxes uner
>1 MB each. With 7.x, you can usually let them get to several times that
>size without problems, but if you keep them that small, it is virtually
>guaranteed that their size won't cause a problem.
Since no one else has responded, then my guess is that this may indeed
be specific to my computer. I will install this version on another
computer just to see if it has the same problem. Note that I keep the
In and Out Mailboxes small and compacted. Typically they are:
In 27/131K/0K
Out 3/4K/0K
I empty the Trash Mailbox on a regular basis. However, the Junk
Mailbox is somewhat large (typically 1518/5347K/0K) as I get so much
junk these days. I will run some test to see if the large size of
this Mailbox could be the cause of the problem. Is there anything
else you would suggest I also try?
Thank for the help.
Bob
Katrina Knight
> The problem I have described ALWAYS shows up on my Eudora on the 9th
> and 10th line in a menu of they are items that open up another level
> menu. A non-mailbox example is under the Message Menu pick. The 9th
> and 10th lines in that menu are "Forward To" and "Redirect To". When
> I scroll over these items, no sub-menu opens up. Only a very little
> window that just contains "----", but it will not allow me to click on
> this item in the little window. The Main Menu Mailbox and Transfer
> picks (or right click Transfer Menu pick) are exactly the same as
> mentioned above (since the 9th and 10th lines of both of these Menu's
> are Mailbox Folders), except that they do not open up the little
> window that mentioned above. Also, clicking on these Mailbox Folders
> do not open up the sub-folders.
Oh my. I can't recall hearing about anything like that before.
> This is also consistant with sub-level Mailbox Folders. So, there is
> something magical (in a bad way) about the 9th and 10th lines of any
> menu in my installation of Eudora.
Yes, that does seem to be the case. Do any of the other programs have
menus that should be opening sub-menus at that point in the menu? Is it
possible that you haven't seen problems in other programs simply because
they don't have submenus that should be opening from the 9th and 10th menu
items?
> Since no one else has responded, then my guess is that this may indeed
> be specific to my computer. I will install this version on another
> computer just to see if it has the same problem.
Are you planning on copying over all your data files when you do that?
> I empty the Trash Mailbox on a regular basis. However, the Junk
> Mailbox is somewhat large (typically 1518/5347K/0K) as I get so much
> junk these days. I will run some test to see if the large size of
> this Mailbox could be the cause of the problem. Is there anything
> else you would suggest I also try?
I don't think that having that much Junk in 7.x is likely to cause this
problem if your other system mailboxes are small. 7.x seems much more
tolerant of larger system mailboxes than older versions. Ruling that out
as a possible cause is definitely a good idea though.
The other thing I can think of that would be worth trying is creating a
clean data directory and checking to see if you have the same problem with
that. Do just enough setup to have something to check Eudora's behavior
with. That will let you rule out any possible problems with your data
files.
--
Katrina
Robert D. Harvey
I have checked all my other programs that have menus that open up in
the 9th and 10th lines. Eudora is the only program exhibiting this
problem. Next week when I have some extra time, I will run the clean
data directory tests that you suggested.
Thanks for all your help. Have a great holiday and New Year.
Bob
On Tue, 12 Dec 2006 17:52:45 GMT, Katrina Knight <kkn...@epix.net>
wrote:
>Robert D. Harvey <robert...@removethis.attglobal.andthis.net> wrote: