>>Transaction loads aren't the issue when the front page takes a full
>>minute to load
>
> And there is yet another issue right there. Any decent CDN can scale
> to the required they needed. google can engineer a web site that
> loads quickly and yet, is usable.
>
> I just timed it, it seemed to take 1/2 a second. So, either you are
> wrong, or, or the issue was trivial enough to fix, to have fixed it.
This was the issue in October when they first rolled it out. It
was ridiculously slow even at 3AM. They patched around it with the
"wait" screen for a couple of weeks, then they got more to the root
of the problem after a few weeks.
>>(before you can even get to a transaction). Then they put a "wait"
>>screen in front
>
> I see no wait screen now.
And this is how they fixed it, temporarily. However, the wait
screen was back, for some people, on December 2, as there was a
surge of users hoping it would work. The "fix" Obama said was going
in Dec. 1 apparently also decreased efficiency.
I see the "fix" as greatly increasing efficiency: when I log in,
I get sent back to the login screen (very quickly) so I can't log
in. If you don't let anyone log in, response will be much faster.
Turn off your pop-up blocker. Already off. Restart your browser.
Ok, no change. Use IE. I consider it a severe security problem
putting passwords into IE, but it wouldn't matter, no change.
> I dived into the site, and didn't see any
> waiting. So, seems to be better... The site still gets an Epic Fail
> from me, as it is impossible (as far as I can tell) to get any
> information (on price) out of the site without playing with email. [
> I was wrong, see below. ]
>
>>In order to see your choices, you need prices for *you*, right?
>
> No. We need to see the price for the product we select.
That's ludicrous, especially for something as expensive as health
insurance, and with a 2-to-1 spread on (unsubsidized) prices. I
see no way you can select some big-ticket item, like a car or a
house or health insurance, and only look at the price for the one
you select.
Obama is trying really hard to NOT give you a choice on who to cover.
If you have a wife, cover her. If you have kids, cover them.
If you live in X county, you pay the rates for that, at least until
you move.
> Might be me,
> might be my Mom, might be my daughter, or might be what I perceive is
> the standard American family.
>>*Correct* prices.
>
> The prices displayed by a functioning web site will always be correct,
> by definition. Go to
www.amazon.com, or
www.newegg.com, all the
> prices are correct.
No, I've had times when the prices were wrong. Rare, but it happens.
The merchant said Amazon got the promotion wrong, and refunded the
difference (before I had a chance to complain), plus threw in a
bonus item.
Very few commercial web sites will vary the prices based on the
individual person, as health insurance does (however, try buying
auto insurance without a lot of personal details - although many
of them will come from the state, like how many DUIs or tickets
you've had). A few (travel, I think) sites have tried this, charging,
say, 10% more for people using Macs, but people get really upset
when that hits the news.
> Like buying a new car, many options and extras
> available, give me the base, and then let me refine it til I grow
> tired of data entry.
If I am going to buy a new car, I want the base price and the price
of each and every option I would consider buying anyway. No price,
no buy.
The plans on the federal site really do not offer options within
the plan. An insurance company might offer half a dozen to a dozen
different plans, and there might be several insurance companies
offering plans. Each has a fixed price for you.
Unless you plan to commit fraud, your income is not an "option".
What county you live in is not an "option" unless you plan to move
based on what insurance policy you select. Whether you have smoked
or not is not an "option". According to the law, whether you cover
kids is not an "option" unless your spouse's insurance covers them.
I have a choice of 38 plans, with 38 prices. Except for the issue of
buying another policy for dental, I get to pick one of those prices.
Things I might consider include:
- PRICE!! And I expect this to be the most important part for most people.
- Does the plan include my doctors?
- I can choose a higher-cost plan to get lower deductibles.
- I can trade off a little between high co-pays vs. higher out-of-pocket limits.
- Does the plan include drugs I need?
- There's a tradeoff of more coverage for higher cost.
The feds have this ranking system of "bronze", "silver", "gold" and
"platinum" which reflects an overall population average of what
percentage of costs are covered (60%, 70%, 80%, and 90%). Assuming
it's accurate, that's helpful information you probably couldn't get
otherwise.
The feds also have standards for coverage so differences in who covers,
say, drug rehab or weight loss surgery between plans has dropped to
almost none. You can't drop coverage of pregnancy for a family
consisting of one man and one boy.
> People know when they are `done', and know the
> price they see before that is a rough guess until they are done.
You see a plan. As far as that plan is concerned, you're done.
Buying health insurance at the federal website is much more like
buying gasoline. The pump has maybe 4 grades (including diesel).
You can decide whether to fill your tank half-full or three-quarters
full or full. That's all the choice you have.
At the workplace (at least every place I worked that offered health
insurance), you might have a few choices, like HMO vs. PPO, and you
generally weren't allowed to decline it, but generally you have
less choice than the Marketplace. The option of covering children
is likely no longer optional.
Given the subsidy, what's free for one person might cost $1000 per
month for another. Perhaps more important, for someone with a
subsidy, some policies might be free and some might cost $300 per
month that they don't have.
>>Well, the prices (including the effect of a subsidy) are determined
>>by a bunch of information that they were estimating takes half an
>>hour to enter
>
> It takes 13 seconds. I did it about 20 times in a row on the
> California web site. Next. The CA web site is superior to the
> federal one, as they give out prices (even though they are wrong if
> you have kids).
It's unacceptable to give out wrong prices. Does the CA web site
have the equivalent of the "BUY" button (on the federal website
they call it "ENROLL" but it amounts to the same thing). I don't
see how someone can buy without knowing the price. Pick a plan.
BAM! You're done, and the result has a fixed price for you. Don't
like it? Try a different plan. People do seem to have a reasonable
number of plans to look at.
> Ah, after you pointed out it was possible to get
> prices, I eventually found it (they hid it and made it hard to find,
> epic fail). The federal site took about the same 13 seconds to get
> the price. The format they show results in sucks compared to the
> California one. 1 result per six inches of screen.
What you see on the federal website may depend on what state you
say you are living in.
>>and maybe an hour of research on the part of the user to find that
>>information. Plus they get a whole bunch more info from the IRS.
>>That part of the design, codified in law, is a major part of the
>>problem. The law makes computing a correct price *HARD*. What user
>>would tolerate entering all that information every time they went to
>>the web site?
>
> We've covered this before. Go to newegg, pick add to wish list.
> Notice it just works. Notice it is a single button click. We call
> this an existence proof.
Newegg does not sell auto insurance. And it doesn't try to charge
different prices based on credit rating or who the customer is.
Does newegg offer subsidies on big-screen TVs based on income?
>>(er, lies) for two "ages": under 50 and over 50. That isn't what
>>you can actually buy, though.
> I was unable to get any price [ pause ], oh, wait, I finally found it.
> They have improved it, you can enter the number and ages of the people.
Ok, they changed this to ask for ages since I last looked at it
(without logging in). They really are trying to improve the site,
but this should have been done before June 1, giving them time to test
it.
> Cute, they redirect to
http://kff.org/interactive/subsidy-calculator
> to actually farm out quote (estimate) calculation, stupid, sad. I
> guess $1B isn't enough to figure out the subsidy, maybe $10B would
> have got the job done.
>
>>When the details you have to re-enter
>
> You predicate your world on the notion that one must re-enter. I
One must get correct prices to make an intelligent buying decision.
Without that, the site gets an Epic Fail to say nothing of violating
bait-and-switch laws.
If the price depends on a whole bunch of factors, you *MUST* have
those factors available to compute the price. Also, this info is
privacy-sensitive, so storing it in a cookie or something is not
acceptable. What you are buying is one of a pre-packaged set of
choices made and priced just for you, so there's no options within
a plan. What options do you see besides setting up an account?
(When/if you buy, other info you entered like contact information
is needed to pass on to the insurance company).
> reject that view. A stupid web site certainly can be slow, craps
> out, and has you reenter the same information, over and over again. I
> view that the same way I would view a car that requires that you get
> out and push it.
>
>>are more like "type in your last tax return (all of it) and your
>>credit report", the preference changes quickly. I believe it is also
>>intended that you come back to the website around Dec. 2014 to get
>>your insurance for 2015.
>
> I think you misunderstand what open enrollment is, when it starts, and
> what they expected people to be able to do. Hint, look it up.
I expect open enrollment (or at least open changing of insurers)
to happen each year, and people will procrastinate to near the
deadline. The application I have says "FOR 2014", so I expect that
I'll need one for 2015 just before 2015. At the very least, if I
get a subsidy and want to keep it, or want one now, I have to at
least lie (estimates of future income are always lies) for the next
year, this year's lie won't be sufficient.
>>Another indication of a flawed design codified into law: part of the
>>info required is *estimated* 2014 income. IMHO, asking for estimates
>>of something in the future on a Federal website ought to be a felony,
>>as should giving such an estimate.
>
> The IRS does things reminiscent of this. Be curious to learn how it
> works out for people that just don't know what their income will be.
The IRS balances stuff out at the end (which makes it only slightly
less odious). According to a lot of info on the Affordable Health
Care Act, the *only* way to get a subsidy is to go through the
Marketplace (Federal or state, as applicable). If I estimate my
2014 income as large, and get laid off next month and can't get
another job, I can't take a subsidy I didn't expect to be eligible
for, at least according to the site. There's a pretty heavy
assumption that (almost all) people going through the marketplace
are going to get a subsidy. Most of the rest get it through their
employer.
I wonder how it will work out for people who can answer questions
about income "how much do you want it to be"? Seniors who have
significant retirement investments (and probably shouldn't be getting
a subsidy, although it seems that a family of 4 with $94K income
gets one) may be able to seriously shift their income from year to
year by selling stuff with an unrealized loss vs. selling stuff
with an unrealized profit.