> http://www.photoworkshop.com/double_exposure/publish/article_470.shtml

>             Lost Your Digital Pictures?
>             By: WebPub Press - Sep 1, 2003

>       Lost Your Digital Pictures? - www.eProvided.com

>       Are you a professional photographer with corrupt digital images or an
> end user with missing photos? Whatever your situation - professional
> photographer, marketing agency, journalist, even security specialist -- if
> you use a digital camera and have images you just can't retrieve, you
> absolutely must check out the new service, Image-Recover©, offered by
> www.eProvided.com.

>       eProvided.com is one of the largest media card and digital camera
> recovery companies in the United States. The company's Quality Assurance
> Technical Manager, Bruce Cullen, and his team have a wealth of experience in
> file recovery. For several years they have provided technical support to a
> wide variety of digital camera users, and the new Image-Recover© process
> will only serve to increase the benefits for their customers.

>       The unique Image-Recover© process salvages lost images from a wide
> variety of corrupt, deleted, or damaged media:

>       . SmartMedia
>       . CompactFlash
>       . Memory Stick
>       . MMC-SD
>       . MiniSD
>       . PCMCIA
>       . Microdrive
>       . SD or PC Card image storage devices

>       According to Cullen, the exclusive service has been able to recover
> 92% of all lost images.

>            "Many people do not realize that this service is available."

>       Many people do not even realize that this service is available. Just
> last month, eProvided.com was contacted by a new mother through email. She
> had pictures of the delivery of her newborn, but had somehow lost the
> images. She found Image-Recover© via an Internet search, and to her great
> delight, they quickly re-produced her incredible photos. Without this
> service, she would have never been able to share those astonishing pictures
> with her child later in life!

>       "I am surprised major camera retailers and large established card
> manufacturers ask their clients to surf the net looking for digital image
> recovery sites; they could send them directly to us. We could provide the
> service on some sort of an outsourcing basis; this would be a huge win/win
> situation for everyone involved. The retailers and manufacturers keep their
> customer goodwill; we get to provide the service; and the customer gets to
> have their images restored," notes Cullen.

>       The idea behind this digital image recovery service was developed by
> Cullen, the owner of the search engine optimization firm WebPublicitee.com,
> when his wife's digital images were lost during a trip to Europe. Whether
> the Memory Stick was corrupt or something in the airport scanners affected
> it, he knew the problem could be fixed when after only a second try, he was
> able to salvage all of the pictures. Like Cullen himself, many people are in
> need of digital image recovery. Without any publicity at all, the site has
> begun receiving an unprecedented increase in the number of hits daily. From
> January 2003 to August 2003, traffic to the site has multiplied by an
> average of over 800%.

>       The firm is thrilled with the level of customer satisfaction it is
> able to provide. As Cullen notes, "I have never heard so many ecstatic
> responses. When we tell customers we were able to get their images back, the
> response is not just, 'Ok. Great; how much do we owe you?' It is more along
> the lines of 'No way! Are you serious? Fabulous!'"

>       According to Cullen, most people think the technology is so
> complicated that the images are gone. However, eProvided.com sees it as easy
> when handled by a dedicated professional. The company cherishes making phone
> calls telling customers their images are back. "It's a good feeling when the
> customers thank us several times before we get off the phone. They just love
> the news! We know we are providing a valuable service when this happens."

>       One point Cullen notes as very important is that you shouldn't tamper
> with the storage device. If you just can't retrieve the images, preserve the
> device in as close to the original condition as possible. This increases the
> likelihood of Image-Recover© being able to rescue the digital files.

>       To learn more about this extraordinary service, check out their web
> site eProvided.com, or call (714) 225-9700. You can contact customer service
> by emailing Image-Reco...@eProvided.com.

>       "What eProvided.com customers say about our services."

>       Image-Recover®
>       Critical evidence images recovered for Indiana Sheriff's Department
>       Tuesday August 26, 2003

>       ORANGE COUNTY, California, Aug 26 (eProvided.com) - Digital Image
> Recovery service, Image-Recover® by eProvided.com, successful in recovery
> once again. In a recent recovery completed for an Indiana County Sheriff's
> Department, eProvided.com was able to retrieve evidence photos that are
> vital to a successful conviction in a currently pending criminal court
> trial. The key Sargent, whose name must be kept confidential, tried
> contacting Sony, the manufacturer of the Memory Stick, for help. However,
> even the "Manufacturer" of the card was unable to provide their customer
> with support on their own product. In a letter received by eProvided.com,
> the Sargent states,

>       "When I contacted Sony for advice I did not get much help. The three
> levels of 'Help' I spoke to had no idea what the problem was. I found it
> hard to believe the camera would give a specific error code and no one from
> Sony had any idea what it meant." - Sargent XXXXX

>       Image-Recover®, on the other hand, was able to quickly and accurately
> restore sixty (60), out of the requested fifty (50), extra-high resolution
> images within 24-hours. So why are major manufacturers and camera retailers
> unable to help their clients with data recovery issues? One reason may be
> that offering such a service takes up a lot of time and resources; hiring
> technicians, management, hardware, et cetera. Another reason is that due to
> the number of different media storage formats, it may not be very profitable
> for a manufacturer to offer such services.

>       What can you expect in the future? Cullen says customers should soon
> be able to not only have the images recovered but have their images printed
> on photo paper and mailed to them. eProvided.com will also be adding image
> editing services so that customers can improve the quality of their
> recovered images. "Another frequent request by customers is the possibility
> of having the recovered images downloaded on a secure site. this will be
> available soon.

>       One question still remains, what happens to clients needing Digital
> Image Recovery services? Are they left in the dark, with no help? Or are
> they being sent on a endless quest of surfing the Internet for help? A
> simple answer to those questions is eProvided.com, the Digital Image
> Recovery experts.

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